Unacceptable medical care from P.A. Who you are forced to see unless you pay for the concierge service and pay out of pocket.

I would NOT RECOMMEND this practice. This USED TO be a great practice before Dr Marshall moved to concierge care two years ago. Now I only see NPs without signing up for concierge care. And the last straw for me was when the current non-concierge practice actually WANTED ME TO WAIT IN PAIN AND SEVERE DISCOMFORT FOR SEVERAL DAYS, instead of just prescribing antibiotics for a urinary infection. They wanted me to wait come in for urinalysis and wait for 3 days for the results before they would provide me relief. In the past they have prescribed antibiotics for immediate relief before without a fuss. But the new practice has no qualms about having women patients suffer for a few days. read more

What is healthcare coming to? Gone are the days where the physician actually calls you to deliver your test results from your previous appointment? You now have to schedule another visit with a copay, just to get your results. And yes, the results are in the patients portal, but isn't it the doctor's responsibility to help interpret them? This is nasty work. Shame on you Comprehensive Women's Health. read more

Revolving door of providers. Substandard care. When I was newly diagnosed with diabetes I was left to fend for myself (including having to call repeatedly and take a Lyft to the office) for a prescription they never provided. I had been with them for five years. Found a new provider. DO NOT GO TO THIS PLACE FOR HEALTHCARE. read more

I have been a long time patient (about 10 years) and the quality of care has declined significantly. I've seen a number of the providers over the year from Dr. Harris, Dr. Maragh, PA Neal and NP Rogers, all of whom listened and motivated me to take charge of my health. Since the big move to concierge medicine I stayed with the "regular" office as I couldn't afford the annual fee on top of already paying for insurance. The providers I've seen since then have been lackluster. One good thing is that they have been able to squeeze me in for a same day sick visit on two separate occasions but both times the provider I saw insisted I had COVID and hadn't tested myself enough. She told me to drink warm liquids and sent me on my way. I ended up going to urgent care a day later and had an x-ray and was diagnosed with bronchitis and had to be on antibiotics. I saw the other NP for an annual exam and was not impressed enough to continue care with this practice. I had an issue with the way the visit was billed and reached out to billing but gave up after their lack of responsiveness. I've since transferred care after a lot of thought about it. I will say one the woman at the front desk Lea Laura is always so kind and welcoming. She has been a STAR and I looked forward to seeing her. Hope things improve in the future. read more

This practice has moved to a concierge care model and patients who are unwilling or unable to pay for that model only have access to NPs. Something to consider if you prefer an MD or DO. I had a wonderful NP who began accepting only virtual appointments. So now I see a rotation of increasingly disappointing providers who don't listen, don't follow up, and don't seem to care. I am having a back issue and have had three separate instances of imaging orders from this practice being completely wrong or missing when I arrived at the radiologist's office. I have had to remind them to follow up on bloodwork, I have repeatedly had to call and tell them that labwork is showing as abnormal in their patient portal and ask for an appointment to review it (no proactive call from them), and after my pharmacy called them repeatedly for a prescription renewal, I went five days without my medication because they didn't respond. Needless to say, I will be leaving the practice. Too bad because they are a Black woman-owned business and their front desk (Leolaura) and scheduling staff are lovely. But I'm there for HEALTH CARE, and I'm sure not getting it. read more

This practice is clearly trying to get out of the business of primary care, and transition entirely to more lucrative cosmetic treatments. The office is covered in advertisements for Botox, and every practitioner I've seen, three over two years, has seemed weirded out by the idea of touching my body parts or talking about women's health complaints. At other medical practices I've been to, it is known beforehand that I was there for a physical, women's health exam, etc. and that was considered normal because it was, after all a *doctor's office.* Here, I've had to ask for all those things and then was told they don't usually do those things because "most people don't like that." The most recent time, my practitioner didn't want to look at or talk much about the problem I was experiencing related to menopause, but offered to send a prescription to my pharmacy which she never did. She did make sure that the cosmetic side of the practice got my information so they could call me as I was an "ideal candidate " for one of their "rejuvenating" treatments. read more

This used to be an excellent practice. I was here for over a decade and really liked their model of care. I didn't mind seeing different providers over the years too much as they started swapping out frequently because the quality of care remained good for a while. Then it started to decline. I can forgive them slightly fumbling some of my complex medical condition diagnoses that I picked up over the years because they were doing a good faith effort to provide me with care in line with PCP scope and refer me out as best they could but eventually the revolving door of changing providers became dizzying and I became weary of starting over with a new person every 6 months. The final straw was when a series of providers mishandled a year of medical crises to the point that I ended up in the hospital unnecessarily because my repeated attempts to get help with developing health issues before they became acute ended up with me being dismissed, referred to a third party health service that did not do what they told me they would be able to do, and told to take an over the counter supplement to solve a problem that ended up taking a team of different specialists to treat. Essentially they left me to fend for myself when I was at my sickest and I left the practice after getting out of the hospital. read more

Do not go there for your medical needs !!!! There only about taking your insurance company's money and not providing any mediocal care . I've been a patient for over 7 years and they changed the practice about concierge service for a extra 4000 dollars. What that means is unless you cough that up you get a rooky nurse practitioner who doesnt know a thing about you ..... read more

I recently visited for my appointment and was disheartened by an encounter with one of the medical assistants. As an older adult, I understand that sometimes people assume we may not hear well. Unfortunately, I overheard a comment about my personal hygiene and witnessed an assistant roll her eyes at me. I'm too embarrassed to come forward in person but I felt compelled to share my experience after days of contemplating. This was painful as I am currently going through a difficult period, including depression and recent losses in my family. To experience such a lack of respect and compassion in a healthcare setting was hurtful.I have always valued professionalism and kindness in medical environments, and this experience fell short of those standards. I hope that my feedback encourages the staff to treat all patients with the empathy and dignity they deserve, especially those who might be going through tough times . I hope that in the future, more sensitivity and respect will be shown to all patients, regardless of age or situation. Thank you read more

Today, after having an appointment...I decided to update my original reviews and gotta tell you, I was shocked after reading so many negative reviews. I've *never* encountered any of these experiences. Never. And, have always been treated very professionally and courteously during a visit, from start to finish. Today...was no exception. Then, I started looking at the dates on these reviews and saw how many were written when COVID-19 was at it's first peak. Let me explain something. There wasn't *any* health care provider who was prepared for this...seriously, none. Supplies were in scarce supply, everything from masks and gloves to disinfecting products to...protocol in seeing patients was nearly non-existent. Everyone was winging it, including myself...at my own office. Personally, my experiences with the office have all been top notch. During the above mentioned time period, I was also due for a regular visit to have my prescriptions refilled and a televisit was done instead of an in-person appointment. Had zero issues, again despite the ongoing pandemic. Yes. I would definitely recommend this practice, without hesitation and would advise those reading negative reviews to consider the positive ones as well. read more

Of all the doctors I've seen over the years Dr. Marshall is my favorite. She is equal parts knowledgeable, caring and compassionate. She's very proactive in her 360 approach to medicine, and really takes her time with her patients. ( Which may cause her to run late for your appointment, but when you meet with her you understand why.) Her office staff, receptionist in particular are warm, friendly and helpful. I can't say enough great things about this practice. If you're looking for an amazing primary care physician, Dr. Marshall is your girl! read more

The practice has gone downhill. Scheduled a telehealth visit for a refill. Took off work and was told by the PA (no one sees doctors) they don't do refills through telehealth. I asked why their staff didn't know that. I was told they don't "triage". This is a policy update, not something to diagnose. Then went in for an antidepressant refill. Not one question did they ask about my mental health. Waste of time. No focus on mental health but they add "beauty" procedures each time I go in. It's a money-making scheme. Never the same staff every time I go in, which is a bad sign. Tonight, I went to the pharmacy in the cold rain to get my prescription. Once again, they told me they'd call it in but didn't. I'm so done with this practice. read more

Beware of the billing practices in this office. They will bill your insurance for procedures that aren't performed, expect you to pay the copay, and then threaten collection. I went for a physical (100% covered by insurance). When I checked in they gave me a forms to fill out. Turns out one of the forms was 10 questions about depression (never told them I was depressed or needed to see my doctor about depression). During my physical the form was never mentioned and the practitioner didn't mention depression. Turns out they charged my insurance for the physical and for a separate doctor visit for depression examination. My insurance paid them almost an extra $100 and I had to pay them almost $20 out of pocket. Stay away from this fraud. read more

Like other reviews have said, DO NOT COME HERE. I was only here for Dr. Maragh but she left the practice earlier this year. It is IMPOSSIBLE to be seen by an actual doctor here. I was seen by Celeste Upshaw. My blood work was done a week ago, and I received an email directly from LabCorp stating my results have been sent to my doctor. I had not received a call so I call to get my results. The lady that answered the phone today in the afternoon was extremely rude and montone. She clearly did not care at all and was consistently going "ughhh". I was told that Celeste hasn't "had time" and is "too busy" to review my results so it's just sitting in her "box". I asked why an actual doctor can't review my results or someone else from the practice. She said "well yeah...but like I said we're busy". I was also told I needed to schedule yet another visit to receive my results which is ridiculous. What's the point of posting signs in the office stating results will be posted in the patient portal? Dr. Maragh, and ANY other doctor for any other specialty I have gone to has always posted my results in the portal if available, or called me directly or had a nurse call me as soon as they received results. To make matters worse, I was told I needed to wait until Tuesday to get my results after scheduling a visit, when LabCorp is posting my results in my account TOMORROW. I refused to schedule a visit to simply be told everything's fine, or xyz isn't fine, come back for a follow up. I will be getting my test results from LabCorp because this "doctor" is too busy to look at my results. Asking for the office to do what they themselves has posted everywhere in the office is not asking for too much. The front desk staff has always been rude, but Dr. Maragh was the only reason I put up with the attitude. Now that she's gone, I tried finding a different doctor but due to COVID, no one is taking new patients so I decided to do a simple physical here. Big mistake. Do not come here. You deserve to have a primary care doctor that puts your health first. read more

Absolutely horrible! Don't come here, do yourself a favor and find another primary care provider. First of all, getting an appointment with an actual DOCTOR is like pulling teeth. Second of all, they are all extremely rude. The receptionist, Belinda, should quit her job because she obviously hates it so much. She started snapping at me as I was asking questions. If you do decide to go there, avoid at ALL COSTS Celeste Upshaw. My lord, when I tell you that woman is the most unpleasant care provider. Rude, monotone, won't answer your questions, and worst of all SLOW. My test results have been back for a week, yet I haven't received them. Why? Because she won't take the time to look at them and release them to me. I call, understandably frustrated, and Belinda is giving me attitude over the phone. Go somewhere else, and I WILL be reporting Celeste Upshaw and Belinda to the Ethics Hotline read more

I never was actually able to book an appointment as a new patient, and was never contacted or alerted of any error in their booking system (apparently there has been an issue with their booking system for months, and the IT department had been alerted months ago). I went to the online portal booking system on their website, picked a desired location, and then picked a physician. I then selected that the option that indicated that I had never been seen in the practice (which presumably indicates that I am a new patient). I selected the nearest date and time available, and awaited a response. I received an automatically generated email about a week later stating that the date had been sent to the physician, and was awaiting a confirmation of the appointment. I called today to confirm, and was informed that "the wrong option for an appointment had been selected, and that there weren't any new patient appointments until May." After the conversation, I double-checked the online portal system to make sure that I had selected the option that indicated that I had never been seen at the practice (hence, the new patient status), and it once again led me to the option to select an appointment for February 26. I called a second time to make the practice aware of the discrepancy in the system and between what I'd just been told a few minutes ago, and was told that it was a glitch in the system, but that they had reported the issue to their IT provider months ago and weren't sure when it was going to be fixed. Had I been told that it was an IT issue from the very beginning, I would have been more than satisfied with explanation, and moved on to find another provider without any issue. I'm a little upset that I was only told of the IT issue when I called the second time to make them aware. Even if it isn't fixed any time soon, please let prospective patients know from the very beginning that there is an IT issue is causing issues with the beginning (instead of having them assume it's user error). Thanks! read more

0 STARS! unprofessional and EXTREMELY mediocre. You would think a black practice wouldn't ignore black women's pain but here we are. NP Echoles didn't even want to assist with any issues that were presented to her. I had to keep asking her to look at things or for her to give her professional opinions when presented with questions. I'm actually not sure if she even knew the answers. OH! and then she refused to order the correct blood work until I spoke with management. RUN AWAY FAST. do NOT come here! read more

UPDATE 2/1/22: Was sent a letter certified mail letting me go as a patient as a result of this review. Wow. Very saddened at this retailation rather than fixing the problem. Receptionists don't answer the phone anymore. I've been there for years and while the pandemic has made this worse, this has been a problem for a couple of years. Again, this has been a problem since well before the pandemic. Online scheduling also does not work. Great doctors and nurses...if you can ever access them. read more

I have spoken to three different personnel at the office to ensure my refill for my prescription is sent over to my pharmacy since Friday. Someone told me that the doctor on duty will be able to do so on Friday before she leaves, but, of course that didn't happen (after I called twice). Then, today, I called twice again, with no luck. They claimed that the doctor/person in charge still has not reviewed her email, yet...since Friday??? They also have a high turnover in their physicians; I am on my third one. I really want to like this facility, but, it seems harder and harder to do so. I may be looking for a new PCP this new year. read more

My experiences have been on and off here. I moved to MD a few years ago and somehow ended up here. I started with Sloan who was nice, then she left and as I began to get comfortable with other providers they began to leave too. Now I see another NP and she wasn't so nice the first time but she's gotten better. I just dislike that she doesn't write things down. She forgets things and then makes it seem like there's just been a misunderstanding, it's happened at a few visits now. I think I'll start taking notes during appts now read more

I came here for an annual visit and to inquire about difficulties breathing. I saw a PA who then referred me to other staff to a do a blood test (the worst blood test I have had as the prick was unusually long and when I expressed discomfort the nurse who was performing the blood test did not show any sign of caring I was in pain or making adjustments). After the visit I was told I would get my results via phone. I received a call from the PA that I needed a follow up blood test in three months but the instructions on what to do between then and now was very unclear. When I followed up about an appointment, I was told I could see my results and make an appointment via the portal. After a week, I was finally sent a link to the portal and was very disappointed that not only were results delayed in being posted, but the schedule an appointment and canceling of appointment features were not working. So I had to call to schedule an appointment and I am not calling to cancel the appointment due the awful experience I have had with the practice over the past three months. The main reason I am giving the clinic a 1 start rating is because the billing process has been awful. I have been overcharged for bills (charged two appointment fees for one service) and when I contact them they have told me my bill balance was $0 only to receive another bill a month later. Although the separate billing department seems very knowledgable, they are always at odds (have a different information then the front desk staff). Medical billing is difficult, however I have never had as many issues as I have had with this practice group. I will not be returning. read more

I've been a patient of this office for several years now. I absolutely adore the care I receive from Dr. Marshall. She's clinically savvy, current with the latest research, and compassionate, you really could not ask for a better primary care doc. When I recently had pneumonia, Dr. Marshall called me to check on how I was doing. It's obvious that she genuinely cares about her patients. I haven't had difficulty getting appointments when I need them but have encountered significant wait times in the office (reason I took off one star). I am willing to wait because I know I will get great care. It is also super convenient to get my PAP smear done with my annual physical. The new front desk staff are much better than previous years. Be aware that the office charges $25 to sign forms for work or school. Even if it's a single page form that only requires a signature. read more

Been a patient for the past 4 years or so. Was recommended to see Dr. Marshall but of course she wasn't taking new patients and was referred to another doctor (who has left) and then a NP (who has also left). I guess that should be a sign to find another facility. Both providers I saw were nice BUT very dismissive of my issues and IMO misdiagnosed me because they just simply didn't know what was wrong. The turnover rate here seems high and based on other Yelpers I see why. Will be on the hunt for a new PCP. read more

The practice was great when I first started going however it rapidly started to go downhill over the years. The administrative team is awful and the clinicians are overbooked. I stayed far longer than I should because Dr. Maragh was an amazing doctor. Now that she has left the practice there is no reason to stay. Also you will be lucky to get the office on the phone. sometimes I would set my alarm first thing at 8 am to call when they open just to get through. I have taken off work before for an appointment I scheduled in-person only to be told there is no record of the appointment. The receptionist are rude and unprofessional, on one occasion I was asked to say my social security number out loud in a room full of patients. read more

I actually had a really nice appointment with the doctor and felt like my needs had been heard for the first time in awhile and then they have been absolutely MISERABLE to work with in trying to get my medicines from CVS. They tried to blame it on the pharmacy not sending them a message when I had already called them to relay the message. A week after that call they said they hadn't heard anything when I had told them I never received my medicine. I am still waiting. read more

Spare yourself the time and misery. Do not come here for any medical services. The staff is incompetent. The communication between staff and patients are poor. Today is the second time in less than two months that I have waited around for over an hour only to not be seen. Obviously my time is not as valuable as theirs. The office manager Lakeisha is a joke. It has taken over a month to get a response about completing forms for school. Nobles does not return calls. And clearly messages are not returned by anyone. With very unprofessional staff and poor management it's a wonder this office still operates. No wonder there's high turnover even between the physicians. Save yourself the time and headache and go somewhere where you matter as a patient. Patient care should be number one and unfortunately that is not the case at this medical facility. read more

I need a better office and doctor. After 5 years of nonsense ... im so done. Most off the time avoid them. Today waited an hour at the doctors for test results that were not abnormal results. Srsly? Cause they refused to tell me over the phone. Then they call me an hour after I leave to tell me my test results that they had told me the could not/would not give me over the phone. read more

Excellent Place with great specialists. I trust them with my health care for more than 10 years. Outstanding professionalism, timely reaction, reliable scheduling and flexible option. If you need to see a specialist, they are ready to help with suggestions, referral and help with making appointment. Keep-up- the good work. And Thank you for being there for us, your thankful patients. read more

I've been going here for a little over a year seeing Dr. Maragh. She is kind, listens, and doesn't rush through appointments. I've had no complaints until now. I had routine blood work done and was told the results would be posted to my patient portal unless they were abnormal in which case the Doctor would call to discuss. The results were never posted, I had to call and request to see them 2 weeks later. When I viewed them there were some abnormal results so I messaged the doctor through the portal asking to discuss them. The message was received but I did not get a response. I called the office a week later and again requested to discuss the results with the doctor. They apologized, promised the doctor would call me back right away, but again no response. I called 1 week after that, asking if Dr. Maragh was busy, could another doctor in the practice talk to me? I was told the doctors were all busy and no one could talk to me and they would just leave another message. It's now been 1 month, my Doctor has never discussed my results with me. I am now in the process of finding a new, responsive, primary care doctor. And I still have no idea if I should be concerned about the abnormal blood work. Update: 2 months after my failed attempts to get ahold of the Dr, the office finally calls to set up an appointment to discuss my abnormal blood work. I agree on the 1 condition I can see Dr. Marshall who owns the practice. I arrive at the office and learn that they messed up my appointment and Dr Marshall doesn't practice in the office that day. Do not go here! They do not know how to run a practice and have no regard for patient care. read more

I started going here last year to a provider that I really liked. I sent her a message in January through the portal (which I was encouraged to use). I never got a response. I called and they told me the provider was no longer with the office. I asked who would respond to my message, and they said it would be reassigned and to call back in a few days if I hadn't heard back yet. I called back 10 days after my original message and was told "my message is not urgent" and they have "no way of knowing" when I will get a response. The woman on the phone said, "Call back every day if you want." I find this treatment of an existing patient unacceptable. read more

AVOID THIS PLACE AT ALL COSTS! You never get to see your actual doctor because they are always booked. I went for a physical at 2PM and i didn't get called in until 2:30. Also one time they sent me inaccurate test results. How are these people still employed? The receptionists are unfriendly and overall this place really sucks. Oh and you can't call them either because they barely answer their phones read more

I was a patient of Dr. M. Parris at CWH for about three years and she was "great". I also saw PA. C. Neal once, and she was also "kind and professional". I had to give a one star for each of the medical professionals that I saw due to a phone call from the office a year ago and what happened after that call. The person calling asked me "had I received the Covid19 vaccine". My response was: "I do not answer these types of questions over the phone." I was being cautious. There were warnings to the public in reference to scammers that may call you and tell you they can schedule you to get the Covid19 vaccine and you would not have to wait in line. It would be for a small fee. I called the CWH office and inquired about the phone call. The front desk receptionist told me "We don't do things like that". I called back to the CWH office about an hour later to ask a question. The receptionist told me that someone from the office did call me. I stated: "Why did the office not warn the patients ahead of time that CWH would be giving them a call?" The receptionist told me that she was "sorry about that." I told her "Thank you." A few weeks later I received a text to remind me of my next appointment with Dr. Parris. Something strange happened again. I also received a text that stated "The Doctor will be out. So please call the office." I said to myself "Wow" this is all in the same day? First I have an appointment and now I do not. To make matters worse I received a letter within the same week, that stated CWH, would not be able to see me as a patient due to my behavior? My behavior??? I was shocked! My husband accompanied me the few times that I had an appointment. He was baffled and so was I. My behavior was always respectful when I went for my appointments. I'm over fifty-five years old and in the middle of a pandemic I had to find another primary care Doctor. In the meantime I went to Patient First, they fulfilled my medical needs during this time. Due to the pandemic I had a long wait, it was worth it. They filled my prescription and the staff and medical professionals were "wonderful". I have found another Primary Care Physician. I wondered if Dr. Parris even knows why I just stopped coming for my appointments. I tried calling and I wrote her a letter to no avail. God is good . Peace read more

I have been going to this practice for roughly ten years, it used to be professional, on time, helpful, and providers were once personable. This is not the case anymore. A family member also attends this practice and has experienced very similar experiences as well. My past few experiences with this practice have entailed waiting over an hour for an appointment to be rushed out by the doctor, lack of follow through in sending lab results to my OB-GYN, an often long wait time on the phone and lack of any appointments within a week if you are sick, and my pharmacy and Ob-GYN office sat on hold for over 25 minutes trying to reach the practice unsuccessfully by phone. Currently with the pandemic, they will not see anyone who has any illness indicators(Covid or non-covid). I was assured by 2-3 staff members on the phone I needed to come in for my appointment to get my asthma medication refill, and I explained I felt it needed to be adjusted due to recent asthma flare ups. I took off work for the appointment, arrived, went into a room to find out the doctor refused to see me-because my asthma was flaring up, they then made me wait over 30 minutes to do a tele-health appointment with the Doctor sitting in her office down the hall. Communication is horrendous. They do not respect of value your time. The nurses were polite and I could tell truly felt bad for me, and even seemed annoyed with the practice too. Another important thing to note, every Doctor, PA or nurse I have met and liked at this practice is gone within months to a year- they all leave. So do not plan to have a consistent doctor when you attend this practice. read more

Outstanding! High quality patient experience! The doctors actually listen to your needs and the staff are friendly and efficient. I recommend Dr. Marshall to everyone! read more

During check in at a scheduled appointment front desk staff , Tuechana Lesesne, informed me of a $125 balance on my account from a visit on 2/11/2019. I said I didn't know anything about it because I have been at the office since then. Ms. Lesene said she will have to speak with the office business manager regarding why I was seen the day of 2/11/19 and how was the service was billed. I sat down about 8ft away from Ms. Lesesne to wait. As I sat I heard Ms. Lesesne call the office business manager on speaker phone. On speaker phone Ms.Lesesne gave the office manager my full name and birthdate and asked of the service I was billed for. The office manager begins to itemize all assessments and treatments done the day of 2/11/2019. I heard everything! As the business manager is talking patients are walking up to the counter to talk to Ms.Lesesne and listening to the business manager on the phone while they look at me uncomfortably. I was so embarrassed. The patient waiting lobby was full and I if I could hear the conversation from 8ft away I'm sure everyone else could. I've already been diagnosed with acute stress reaction and suffer from anxiety. When Ms. Lesesne called me to the counter I asked her if she could please take the office manager off of speaker phone because it is in violation of the law to share my medical information with the public. She took the office manager off of speaker phone and told me what I already knew because I heard the office manager on the phone as I was sitting in the waiting room. I have filed a complaint with the Department of Health and Human Services Office of Civil Rights. read more

"Meh. I've experienced better" is a perfectly appropriate description of the service you'll receive at Comprehensive Women's Health. I've been a patient for several years, many of those years I was pretty happy, but as my needs have changed, the practice really hasn't (so much). 1. Online booking. The people want this, and you have it, but you shouldn't have it if it doesn't work every. single. time. I got a confirmation that my appointment was pending, I waited for 3 days (60 hours) and I eventually had to call and make that appointment. The point of the online booking system is to make it easier on the client. I was looking for a great user experience, but it failed me. 2. Lab results. When did you stop calling when results are posted? I had to call you, more than once, to get the information that I needed (after waiting 13 days with no call - 9 of them business days). 3. Failed faxes. My appointment was over a month ago and I've been back-and-forthing to get a very simple task accomplished. I never heard from you that my prescription that you planned to send had failed during attempted delivery. When I went to pick up my medication, it wasn't available so I had to call and request it again. I understand when minor things happen that don't go as planned. It's when the culmination of minor things continue to repeat, that's when as your client I begin to rethink my health strategy. My trust in you is slipping ground and I thought you should know. I would have submitted my feedback privately, but no where on your website could I contact you. read more

I waited two months for an appointment. When I made the appointment, I made quite clear I needed an annual GYN exam - not a primary visit. When I visited today, it took two office staff people to say the same things to me twice before they finally got me an office manager who explained they do not do those visits on the first visit - it takes at least 2 so they can "establish care." Don't tell me I can make a GYN exam so I will book it and then tell me when I get there I need to wait for at least another visit to be seen for the actual purpose of my visit. Be clear on the phone to new patients and make your practices clear from the beginning; don't hide behind obscured language and "we do that!" to get people in the door and make more money off visits and instance. This was a waste of time and the office staff was incredibly not helpful. read more

This place only has two stars, and I still decided to give them a try. I made an appointment for a yearly exam. Although I was with the certified Physician Assistant Selinda Salazar, I felt like she was attentive and thorough. Regardless of the reasons for my visits, Salazar has always given me the best attention and knowledge. In addition, she has the warmest and friendliest demeanor. Here is the downside; I have never seen Dr. Marshall. Don't get me wrong; Ms. Salazar is awesome, but I have yet to see a doctor. If seeing a physician is your absolute thing, then this isn't the office for you. So far, I haven't had any major issues that made me question Ms. Salazar, and I will continue to come to this office for my exams and checkups. read more

Comprehensive Women's Health is too long of a name. I'll call it CWH for short because I'm too lazy to copy and paste or type it all out, although I just explained something that doesn't need explaining. Argh, brain.is.slowing.down. CWH is right around the corner from my house, which makes it convenient for me. I like that. Convenience is good. It's pretty easy to find, parking is ample, the office is nice and they souped it up. It now has flute music, soothing sounds, low lighting, aromatherapy and little fountains in the waiting area, which is nice after the cutthroat driving to arrive during rush-hour. I first came here in August for a physical before I had surgery for my deviated septum. A word of advice: if you ever have important paperwork that you need signed or faxed (and this is really at any medical facility), take it with you. When you get the test results, come back and have them write on the sheet so you can fax it on your own. It took me 2 weeks of hounding and following up and calling and calling and the people at the surgery center calling to finally get it right. I think they lost the paper, but who knows. That was really frustrating. I kept the paperwork incident filed in my brain as a separate issue, but it might have just been a part of the way things are run. Another thing I noticed, having been here my second time is that when you sign in, you don't pay right away. 1) You sign in 2) You are checked in by the person at the desk 3) You wait while they are answering calls from the phone ringing off the hook (it's a bit absurd, really) and resolving issues with people's insurance. 4) They call you up, you pay and sign forms. 5) You wait another 10-15 minutes before they take you into a room and do your blood pressure, heart rate, temperature and weight. 6) You are likely disappointed by what the scale says you weigh with all your clothes on. 7) After a good wait, (I remember doing this last time too) say 45-60 minutes. Which really chaps my hide...I feel like my time is being wasted due to their mismanagement of their schedule. I know I just spent all that space up there complaining, but I know I wrote some nice things too. Here are the nice things in summary: 1) Convenient location 2) Ample parking 3) Easy to find 4) Nice people 5) Decent facility 6) Doctors and medical staff are competent I'm just not so sure the business side of this place is where it could be. Maybe they need a bigger staff? More help at the front desk? Someone to figure out how to make their schedule work and keep the doc on time. I don't think an hour wait after the appointment time is excusable, especially when you have already arrived early to be on time for this appointment that they don't honor. Not to mention the fact that you left work early to be there. Leaving an hour later would have been nice. I'm confused, so I gave it 3 stars. I like the doctors and yet, I'm really dissatisfied with the wait time. If they could fix that, they would be awesome. read more