DO YOURSELF A FAVOR. DO NOT GO HERE.
For 8 years, I thought they were great, but I was wrong. This is the worst place in the region.
I saw Dr. Pulaski for 8 years, suffering with chronic migraine the whole time, yet he took 7 years to prescribe botox therapy. Wow.
Then, the physician's assistants who did the injections did them in the wrong spots, causing a deep crease across my forehead. I had to pay a plastic surgeon to correct the PA mistakes. This error is malpractice.
I paid for the botox in advance and I had to consent for the pharmacy to deliver it to the office. Dr. Pulaski told me the medication technically was mine, so I could take the remaining 50 units to my plastic surgeon to treat muscle spasm at my jawline, saving me $600 every 12 weeks. Yes!
PA Williams Nairn agreed but then she accidentally threw the $600 remainder away. When I complained, PA Williams Nairn blamed me for her mistake. No integrity. Loser move. This was my property. Legally she was obligated to safely transfer it to me.
When I complained, the CEO was a RUDE NASTY WITCH. I was so angry after her attitude and dumb things she said, I was ready to file in small claims court. Dr. Pulaski said if I did, they would discharge me. He encouraged me to get over it so I could keep treating there. Cheap jerk. But, he saved my life once, so I agreed.
Within a week, a $105 mystery charge appeared on my bill. No one could explain it. I kept asking. The practice has no way to dispute a specific charge on a particular day. You pay it or leave.
I refused to see PA Williams Nairn but I opted to get botox at a different office. I paid $215 in advance for botox. My injection copy is $150. I took leave and drove 45 minutes, but staff refused to let me treat unless I paid a disputed charge that they could not see on a chronological bill.
I did not have paper bills with me. We did not schedule a business meeting. I offered to take them to my next visit in 3 weeks to get it resolved BUT staff refused. If I did not pay the disputed charge they could not see, I could not treat that day, even though I had prepaid for my medication and it was there to be administered. Their way or the highway, NOW, no exception.
I felt they were playing with me. This felt like bait and switch. Blackmail. They could smugly demand anything because the doctor knows I am in pain, giving the practice leverage because I need pain relief, meaning I will do what they say. NO.
I felt they were obligated to explain the small disputed charge before I paid it. I felt that they must provide the specialty care as scheduled per the protocol because I prepaid for the medicine and they consented to delivery. BUT PA Holt did not intervene. I think this is patient abandonment.
Staff held me at the desk for 35 minutes and made me discuss my private information in front of the waiting room. HIPPA! After 30 minutes, they called the business office who put me on hold; in 5 minutes, I started shaking so I dropped the phone and left.
I called my health coach who said to go back and get the botox while I was nearby because it is expensive, I paid for it, and I should make sure I got it because this whole event was completely crazy, in his professional opinion.
When I went back, they nastily refused to give me the vial. I had to threaten to call the police to FORCE them to do as I asked.
Dr Pulaski cited the incident and discharged me from the practice. Weasel move. They can discharge patients, but not like that. Doctors have legal obligations to patients. From the bizarre way I was treated, the event seemed planned to cause the discharge. So unnecessary. As implemented, this was patient abandonment.
I angered the pompous CEO. I didn't pretend she made legal sense. She said and did stupid things. For instance, in writing, she said physicians assistants are not obligated to follow physician orders.
The CEO also agreed to compensate me for the $600 in Botox PA Williams Nairn threw away, on the condition I could not complain to any medical board. That is ILLEGAL. I file the complaint on Monday. :D
The CEO demanded that I make no social media posts, but I think you need to know who these people really are.
In all, it was a good thing. I now understand that the medical care in both locations was mediocre, at best, in the 8 years I was there. In only 2 years, my migraines have been effectively controlled. I am very glad I went elsewhere.
So, DC staff was extremely nice. Rockville staff was awful. The business operations has no regard for legal obligations of medical providers to the patients they serve. If you complain when they make a mistake that will cost them a little money to resolve, they will abuse you in public and then give you the boot with no regard to your health or continuing care. Look at the photos - they did the same thing to someone else in 3/2019.
All they want is money. This is your health and your life. Go somewhere else read more