Things have definitely changed since the last two reviews were posted. Everyone says to spend your money locally and I would have done that happily had the person who answered the phone today had not been so incredibly rude and had not told me immediately that he would NOT do anything without an $89 fee. I explained that I was two minutes away and asked if he could please put one letter key back on my keyboard. My "T" was off and I wanted a "professional" to put it back on so that I would avoid possibly breaking it. He said that I probably already broke it and that he would NOT look at or touch my computer without me paying $89 and that was just for him to look at it. Seriously? That's not a fair rate. I could understand $89 if I was stuck in a BSOD (blue screen of death) but one keyboard key? No way. To top it all off, his rudeness had already soured things before I even heard the $89 nonsense. I checked online and sent pics to a company who said there was nothing broken and instructed me on how to put the key back on. The company was retail and could have at least tried to sell me a whole new key but, no, they did right by me and helped me instead of coming at me with a rude attitude and an $89 fee declaration. I will never recommend them to anyone. Hopefully, the manager or owner will see this and tell them to get their act together. Horrible experience!!! read more

WARNING: DO NOT USE FOR DIAGNOSTIC SERVICES OF ANY KIND!! I am a college student and I use(d) my computer for 6-12 hours on some days, let's just say it is essential to my studying and I also use it for gaming and streaming video. My computer was purchased 2-3 years ago from an online prebuilt computer store with a large reputation. Sometimes on these prebuilt units, things like fans and cooling can be kind of cheap as they save cost and spend more of the budget on big name processors. This means that in my unit, my CPU pump and therefore my whole water-cooling system failed about 6 months after I bought the PC. I brought it in to the Computer Depot fast, educated service to ensure my basically new PC continued to serve me well for years to come. I asked Zack to investigate everything and let me know what he thought was causing the clicking noise and check my computer for signs of heat damage. I also let him know I wanted to pay for a new layer of thermal paste if there were any signs of early wear on the CPU. Basically, I wanted him to make sure my computer was not damaged and make sure it was safe for the future. I left my PC with Zack. Zack can be described with five words: Slow, Arrogant, Condescending, Rude, and Useless. He kept my computer for 4-6 weeks and I had to buy a laptop to continue my studies on while my main desktop was getting work done. Every time I would call, it would take hours to get through and he would tell me it was running tests and he can't get it to replicate any of the issues I saw every time I used it at home. Basically he was saying my PC was great. Finally, he replaces the pump, but he doesn't do the thermal paste and I do not believe he even investigated anything for heat damage, though at the time he said he had. I bring the PC home, and the new pump is great. Now I realize all Zack has sold is a false sense of security, as the crashes that had once accompanied the CPU pump clicks are still occurring. My PC still crashes after 10-20 minutes of doing anything, and as time goes on the issues gets worse and worse. I have spent dozens of hours if not hundreds trying software side solutions. Eventually, the pump they had installed will fail as well due to him having the pump higher than the radiator, probably causing further damage. I have run memtest86 and received errors on 2045/2059 tests, this is a RAM/CPU tool where 1 failure is severe enough to warrant replacing parts. I have installed newer, larger CPU coolers that Zack said wouldn't work on my unit. I have even moved to Windows 11 in desperate hopes to fix this issue. At this point, it is either my CPU or RAM and I definitely asked him to look at those when the PC was younger and make sure they were healthy. The point is, I had a 6-month-old computer that I took to the Computer Depot, and I was even able to point them in the right direction and asked them to protect me from this exact kind of issue. All they did is waste 6 weeks of my times, show me an incredible amount of rudeness, and sell me a false sense of security. Unless you know exactly what is going on and what your computer needs- do not use the Computer Depot. I did not have money or time to troubleshoot this issue endlessly, but now I have been forced to spend hundreds of dollars and dozens of hours due to Zack's inability to diagnose computer issues. Stay away!! read more

Left my computer to have new hard drive. It was replaced but I wanted to have Microsoft system installed. They say it would be two or three days to get a system to install. I went back to check and the said that they had lost there distributed but the would call in a week. It has been more than a month. The technician was arrogant and very rude. I would not recommend this business. I went to a computer place on Kingston Pike and go the computer fixed that day snd was $150. cheaper than quested by the Seymour rip-off group. read more

My wife and I were in the area visiting the Great Smokies. We decide to use our Garmin GPS. Tried to type in TN, but only got Texas. I rushed to Computer Depot and explained my problem. I was not sure if anyone would bother with my "minor" issue. Computer Depot knew exactly what was wrong! There was an update needing done. The man explained what I had to do, and explained that it could talk me an hour to do the update. An hour seemed trivial, as I had called Best Buy (where I bought the Garmin) and they did NOT help. Long story short, the guys at Computer Depot helped me out of a major bind! Thx!! read more