Computer Depot used to be my go-to for computer problems. The last time I used their services was…read morein 2022 after I had been being cyber bullied and my computer and WiFi hacked for nearly a year while I was renting a senior apartment from Knoxville Community Development Corporation (KCDC) in Knoxville. I already knew KCDC was involved. They have a reputation for going to extremes to target and retaliate against residents, and I had filed HUD complaints against them. When I brought my computer into Computer Depot, the manager/owner looked at me with eyes as big as saucers. I felt intuitively that something was not right. I gave them my computer and asked them to wipe the hard drive and reload my programs to get rid of the malware. When I came back to pick up my computer, I found that they had disabled my Secure Boot and installed a program that allowed them to come and go from my computer system, but also left an open door for the hackers. That was like a big clue that KCDC had hired them as "black hats" to facilitate their cyber harassment and surveillance, which included turning my apartment neighbors against me and encouraging them to harass and surveil me. Two attorneys who reviewed my screen shot evidence warned me that KCDC might be setting me up for a criminal indictment. I will never use Computer Depot again.

Great and immediate help by phone with connecting 15 year old asus to home network. Very patient…read moreand polite.

They were very helpful and extremely honest. They tried to fix my issue with my iPad. They worked…read moreon it but couldn't guarantee it would continue to help, so they didn't charge me a penny. Three months later my iPad still works. I will use them exclusively for help with my tech equipment.

Excellent service and communication. I dropped a desktop computer off the day before the weather…read moreturned bad. The next day I received a call from Wayne asking a few questions and updating me on what he found. Friday I received another call telling me that the system was up and running but had updated issues. On Monday I received another call that the computer was ready. When I picked it up on Tuesday Wayne explained the issues that were found and corrected. All this for an extremely reasonable price. It is rare to find this level of service today.

Roo Tech has been providing me with excellent IT technical support and services for several years…read morein the Knoxville area, for both professional and personal projects. They are quick to respond, handle everything I need, and do business in a personable matter (which is an appreciated quality usually lacking with IT professionals). If you're considering giving them a call for the first time - do it! They will quickly become your go-to for IT support.

Amazing service, continue to help me with other options to resolve my even after informed that I…read morewas not gonna be able to use their services!! their prices are reasonable, and they are quick with giving you the information that you inquired about. highly recommend!!!

Tina & David are very knowledgeable, can figure out what's wrong & how to fix it very quickly (easy…read moreto talk to) and are very fair/reasonable with their pricing. They are also a very nice Christian family, who rase chickens (great eggs) and obviously enjoy their no-frills lifestyle.

I recently discovered Tech Nav. I went to their shop in need of help with my gaming computer…read more Previously I went to visit 3 other tech repair stores, and no one could seem to figure out why my PC was not booting. Tech Nav was my last resort, and they did not disappoint! As soon as I walked into their store I was greeted and welcomed. They were very friendly and professional. After explaining the issue I had been having with my computer, they asked if they could plug it up at one of their workstations and give it a quick diagnosis to see exactly what was happening. I was more than happy to let them and quite pleased because honestly, I expected to leave it with them for a few days before hearing back after seeing how busy they were! The technician spent some time trying different troubleshooting methods and using different tools to figure out the issue while at the same time explaining step by step exactly what he was doing and what he was looking for, which I appreciated very much. After about 15 minutes he was able to pinpoint the issue and figured out it was my processor! He had explained that usually CPU failure isn't super common, but it happens. He mentioned that he luckily had a good/working CPU on hand that would fit the socket on my motherboard so we could test and 100% verify that was the issue. I agreed and he took apart my cooler and pulled out my CPU and replaced it with the one he was testing with, then after putting it back together, hit the power button and BOOM! My PC immediately booted up like normal! I was absolutely ecstatic and relieved I was able to finally get some answers as to why my PC wasn't working! They also took the time to offer and inform me about multiple options on where to go from there. We could keep the one he replaced in the computer, which they did mention it was used, or they could order me a brand-new processor from one of their vendors. I went for ordering a new one, I even went with an upgrade! About 3 days later I received a call letting me know the part had arrived and my computer was ready for pick up! Overall, I could not be happier with the service from Tech Nav! They never charged me for any of the time they took diagnosing it either! If I could give more than a 5-star rating I absolutely would! I highly recommend Tech Nav, great service, friendly staff, knowledgeable, and great pricing!!!

Took in computer to be updated to Windows 11. They were busy but felt they could get on it fairly…read morequickly. Two months later, I was told they had the parts, but had not worked on it. After visiting the shop a couple times to check on the progress, they finally started working on it. Finally it was delivered back to my home. They failed to bring the dongle to hook up the wireless keyboard, so there was a delay in the setup. When we got the computer, Windows 11 had been installed, but no product key was supplied. I had to obtain it myself which was an added expense of $78. They were supposed to install an anti-virus software, but never did and never returned my call concerning that. The unit won't wake up from sleep mode from either the keyboard or mouse, although the settings in the computer says it should. They never returned my call regarding that issue either. I do not recommend this servicer to anyone.

If I could give Computer-Helpers a higher rating than 5 stars I would. You will not find better…read moreservice, anyone more friendly or more helpful than Dan. I am not a computer novice. I have worked with computers and worked on repairing computers since personal computers were first introduced. My problem was I was from out of town and I accidentally dropped my work laptop causing it to malfunction. I needed someone locally who could provide the knowledge and expertise to help me get back up and running or transfer the data from my hard drive to a new laptop. I sent an email to Dan late in the evening explaining my emergency and requesting he call me to see what he could do. He did call me back and offered for me to bring the laptop to his shop in the morning. I did. Dan diagnosed the problem and determined the laptop was unrepairable. He then retrieved the hard drive and together we troubleshot the hard drive until we were able to get access to the data and start the transfer of data to a new laptop I purchased directly from Dan. This process took several hours during which we talked and got to know one another. I was impressed by his knowledge and experience repairing computers and his willingness to sit and work with me through this laptop disaster. I could not have found a better person to help me out. I believe he was likely the only place and person in the area that could have helped me out. I am so glad I found Dan and consider him not just a computer repairman, but a new found friend. Thank you Dan for your outstanding service and help and friendship.

Dan and his team did an amazing job fixing my Mac book air. He was fast and saved me a ton of money…read moreinstead of going to the long lines at the apple store. I could not recommend Computer Helpers enough to anyone who is having an issue with their computer.

The owner was a no show for installation. I was not able to reach him nor did he return calls.read more

We just moved into a new build house and needed 6 televisions mounted on walls. I didn't want any…read morewires showing and wanted everything hardwired to the internet. After researching consumer reviews I called Install Heroes. I couldn't have made a better decision. Adam not only met my requests but went over and above. He took the time to explain everything to this novice and set me up where all I have to do is turn on the tv. Reasonably priced as well. Thank you Sir!

Phoned this group to do a home/business service on an HP Printer. Called the dispatch number…read moreprovided on the website. The "dispatcher" that answered the phone was very disinterested immediately upon answering. I offered information as best I could, but he kept "hmmm"ing to the point that I eventually just said, I'll find someone else who might be interested in helping me. Even if not interested, call could have been handled with a bit more professionalism and enthusiasm.

Anyone in the Sevier County area who may need help mounting TVs, installing home theaters, fixing a…read morecomputer, or solving any high tech issue that naysayers tell you just "can't be done," call Eddie Nelson at TCS. Eddie is a genius!!!! TCS Computer Repair and Networking is an excellent resource for all of us who live in the mountains..... The company primarily serves as Information Technology support for cabin rental businesses and corporate entities have recently just started providing technical services for homeowners too. I'm so lucky I found this company!!!! They not only mounted my new TV on an old mount that I didn't want to replace but fixed an issue that has been costing an additional $50 a month extra for because I listened to an installer who obviously didn't know what he was talking about.... This guy knows!!!! And I am happy, happy, happy with the work!!!!!