I, too was "infected" by the dreaded MIcrosoft blah blah. Susan and Don, the owners of Nerds, got…read moreme in for a fix it right away. Don had incredible patience with me answered all my techno questions that I could barely put into words...Thanks, Yall. You're the finest Geeks in town.

I got the dreaded Microsoft "your computer is infected call this number now " and the computer…read morelockup Drove to nerds to go in a panic with visions of my accounts being emptied out. Paul looked at it reassured me it would be ok and proceeded to not only fix the issue but showed me what to do to prevent it from happening again He walked me through downloading bitdefender and explained some of the things I needed to know about Google, Microsoft, and excel Absolute professionals I spent time talking to Milan and he is a great person. Wonderful story which was very enlightening THIS IS THE ONLY PLACE YOU SHOULD TAKE YOUR COMPUTER TO FOR SERVICE I WOULD GIVE THEM 10 STARS IF I COULD!!!!!

Great and immediate help by phone with connecting 15 year old asus to home network. Very patient…read moreand polite.

It is a reliable place! Great homegrown business. They have…read morepeople, who are very skilled.

They did everything I asked promptly and courteously. I am very happy with their services.read more

Great people with a lot of knowledge. They were super patient with a guy like me that is computer…read morehandicapped.

Took 2 all in one desktops for service and the service was done with quality a good person with…read morebetter customer service

Excellent service! Excellent value! Eric tested the suspected hardware after a short conversation,…read moregave me replacement part price options, and taught me a couple of things about PSUs I did not know before. He is a super down-to-earth guy, and provided excellent communication throughout the entire repair process through text messages. I highly recommend. Edmund in Lenoir City : )

I experienced Incredible service for very reasonable price with minimal wait time. I will be…read moreusing their services in the future.

Brang in my PS5 for a power supply replacement because my apartment got struck by lightning & I…read moredidn't have it surge protected. I got it back after a day or so, but immediately when I got home to plug in, I noticed the ethernet port was now completely unusable and it's pushed into the body of the PlayStation more now than it was before they had it. When I plug it in now, it doesn't recognize that the port is plugged in. Took it back and showed the dude who "fixed" it my issues, and I was told "We cannot verify the condition of the item because we can't verify the condition it was in prior to entering the store". What kind of scam company is this? I pay you $200 just for you to not even bother to perform before/after QA checks to make sure the device functions as it was received? After having it for about a week, I also noticed the power supply they used must have been from a poor 3rd party company, because now whenever I play PS5 games for about an hour that require the full resources of the machine, my power supply will just overheat and the entire system shuts down with no warning. Thanks uBreakiFix! Never trusting anything else of mine with you again, and I hope those reading this don't either.

This is the second laptop Chuck has worked on for us and we are so thankful that we found him…read more He's quick, though and reasonable. Easy to talk with and explains exactly what he found and what he is going to do in terms that are easy to understand. Highly recommend PC Service.

I've known Chuck for many years and his wife also. He help me a lot with my computer and built me a…read morefew computers. I've always had the same problem having to much stuff and bogging it down. He's always been patient with me and never put me down for me doing it. He always fixed it and never charge me a arm and leg and he gives you a price and sticks with it. I'm not looking forward for him to retire if he ever does but i've been to a few people who work on computers and he always done good with me.

Excellent service and communication. I dropped a desktop computer off the day before the weather…read moreturned bad. The next day I received a call from Wayne asking a few questions and updating me on what he found. Friday I received another call telling me that the system was up and running but had updated issues. On Monday I received another call that the computer was ready. When I picked it up on Tuesday Wayne explained the issues that were found and corrected. All this for an extremely reasonable price. It is rare to find this level of service today.

Very Professional, Friendly, and Reasonable !! I would highly recommend Advanced Computers . I very…read moreseldom recommend a business but I felt LED to Share this !

No stars if I could.. went in to get a specific item from the store.. walk in.. no acknowledgement…read morewe were there.. go to the section of the store and wait.. and wait. Employee goes by and says to the group which is six people so far.. when an employee sees you they will come help.. and nada. Then I overhear an employee in a neighbor section telling customers the have a virtual kiosk line already six people deep.. ummmm.. what kiosk line? So we opted to order in store on our phones for the item to be picked up. We left the store without one employee making eye contact or acknowledgment from staff. We came in to pick up the item. I will not return to this store ever. They made zero effort for the customer of even putting a name down so an employee can make sure everyone is seen in the order they came in. With stellar customer service like this they may meet same outcome of circuit city

I called the store before buying. Asked how much a data transfer was from my old computer to a new…read more(that I would buy there). Was told $99. So I drive 25 miles to buy a computer in their store, walked over to the Geek Squad to do data transfer. The kid employee asked me, "do you know how much this service is?" I said yes, $99. He said, "no, it's more than $200." He tried to flim flam me. Beat me out of several hundred dollars. He flat out lied. I left the store and tried to call the store manager. You can't do that either. It's an AI system that sends you to the Philippines. Tried calling again. Same results. Finally, got a number for the store, but again, no store employee answers. Some guy in Corporate Sales (US at-least) answered. He was apologetic and said the kid was trying to upsell me. It's fraud. So I can't return the computer or I will owe 15% restocking fee. So lesson learned. DO NOT BUY form BEST BUY. Absolute horrible customer service. GEEK SQUAD are there to fleece your wallet.