11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

I love Derek! From the very first call, he was incredibly responsive, answering all my questions…read morequickly and scheduling a visit without delay. What really stood out was how knowledgeable he was--he took the time to explain what was going on, what caused the issue, and how to prevent it in the future. Being mosquito season, he let me know why he was doing everything he was doing. On top of being efficient and professional, Derek has a warm, friendly personality that made the whole experience much less stressful than I expected. It's clear he genuinely cares about his customers, not just about solving the problem but also about building trust. Highly recommended if you're looking for expert pest control with a personal touch!

I tried contacting several different companies to begin service for general household pests…read more Paragon was by far the most responsive and easiest to talk with, answering my questions, explaining procedures and scheduling service in a timely manner. I was very concerned about product safety (the old stuff used years ago was so dangerous) but both Derek and John put my mind at ease. They both came out for the meet and initial treatment and couldn't have been more efficient or friendlier. I feel the price for what they did and all that is covered is very reasonable and I plan to continue with Paragon's quarterly services.