Recently brought my daughter into the urgent care. She was crying and throwing a tantrum and Allie…read moretook care of us and was amazing with her. She gave her stickers and was patient with her and made her laugh and feel comfortable. Thank you Allie!!!

The place was filthy the doors were black from the people's hands dirt in the corner. The…read moretechnicians had their AirPods in. And was talking on the phone while doing an assessment on me.

This place is infinitely better than going to a place run by the Cleveland Clinic. Even the…read morefacility itself is fresh and new. I was seen by Dylan, one of the owners, for a respiratory illness that I've been fighting for a while. Dylan was friendly, personable, and extremely helpful to answer the questions that I had. When there were options to choose from, he explained the choices while genuinely leaving it up to me. That's one thing I hate about the Cleveland Clinic; they present you with "choices" but they're obviously biased. On my way out, I received a very detailed note of the visit. If you're tired of being treated like cattle at places like the Clinic, come here. You won't regret it!

DO NOT GO HERE IF YOU HAVE SERIOUS MEDICAL CONDITIONS. I went here to be treated for the flu. I…read morehave severe ashma so i went in to get tamaflu. The KID who was supposed to be a doctor tells me he has to ask his office manager if it was okay to perscribe me the medication. Shocked. It almost sounded like a child saying he had to ask him mom if he could give me a cookie. Insane. Say away at your own risk!!!

Visited this urgent care with painful sore throat / cough when no others open. Labor Day 8:30…read more Exceeded all expectations. Friendly, fast, competent, efficient. Three patients before me yet I was home by 9:30. Front Desk, Medical Tech and Physician Assistant were top notch. Glad I took wife's and sister's advice to go here!

From the owner: Serving ages 2 years+. Planning a visit? Please check our website for regular and holiday hours,…read morelocations and wait times. You'll also find what common minor injuries and illnesses we treat  - when to head to the ER instead.

This place is an absolute joke. You show them your insurance card, through a video conference from…read morean outside source mind you, they type the wrong info in, and then you get a bill that the REFUSE to process properly. Then they tell you owe $85 in late fees because they didn't tell you at the time of service last time that you had a co pay...ummmm no. You don't do your job properly. That's not on me. That's on you. You pay it. Then, they give you antibiotics for strep throat and didn't even look at your throat OR test you for it. Most of the staff is rude and apparently are miserable they take it out on the sick people that are looking for care.

even though they have people there, they make you use a tele receptionist. even with that, they…read moreskip over people to call into the back and when pointed out they go oops. They don't take proper intake, cutting you off and walking out while you are still trying to list symptoms. they talk over you and ignore what is wrong giving generic reasons you aren't well. you are better off with a hospital or waiting for your doctor.

UPDATED REVIEW: Compared to my experience in 2022, my experience in late June 2024 was terrible…read more Without going into too many personal (health) details, I visited for a checkup because I thought I had an internal health issue but it turns out that I was fine. I only knew I was fine because I went to another Urgent Care (in Rocky River) who took me seriously. When I saw the doctor here at the Lakewood Urgent Care, a male, he didn't even do basic tests (blood pressure, pulse, etc) to reassure me that I was okay. He just told me to my face: "you're fine, nothing is wrong" without actually performing any tests. He could tell I was filled with anxiety and almost in tears but he did nothing to calm me down or help me. He also mentioned that they didn't have the machine for a test that I recommended and that I would need to go to an Emergency Room to get that done. Besides not having that machine, he could have performed other basic vital checks but he did not. I thought he was extremely insensitive and rude. Thank goodness they won't be billing me because they did absolutely nothing. I'm never coming back here again. The doctor needs to learn more about patient care and empathy. I recommend the Cleveland Clinic Urgent Care in Rocky River.

Late last year I came here to get ear wax removed from my ear and this place permanently damaged my…read moreinner ear and left me deaf. The next day I went to Lakewood Hospital ER and they looked me over and said their was damage and promptly made me an appointment at the Cleveland Clinic main campus to see an audiologist. They determined that I needed a cochlear implant to restore my hearing. This past March of 2024 I went in to have surgery to have this done and it was a success. As of today I found out on this urgent care facility is now closed permanently. University Hospital has an urgent care right across the street. Go there because I'm sure you'll be treated much better.

Emergency Room I have , unfortunately, had the need for Emergency Rooms. This is what I have to say…read moreabout the Cleveland Clinic Lakewood Family Center. The most organized and synchronized facility I've ever experienced. When not feeling well I find Urgent Care and Emergency Rooms are such nightmares they only make matters worse... the best thing is never needing one , but if in the Cleveland area in need of urgent care this is the one to be in.. I've been in several ERs run by Cleveland Clinic I would not be able to give a good review . This is specifically about the Lakewood location which be the standard , not the exception.

I came hear with a true emergency (not going into details because it's gross lol). I am extremely…read moreagainst going to hospitals unless I absolutely have to because typically you get treated poorly like you are bothering them. Anyway, this was not the case here, to my surprise I was treated amazingly. I ended up having to be admitted. There were no hospitals available to take me and I had to stay there overnight (they are a free standing ER only) they worked very hard to get me a bed and the next afternoon I was transferred to south pointe. I cannot say enough good things about the doctors and nurses here. Thank you for being so kind

Nice. One vial of blood for a routine blood test and this is what you come home with. Beware!read more

I would like to thank the staff at UH Urgent care in Broadview heights …read more I was seen on 8/22/2016 for a rib injury. Great care and facility . Thank You William szabo

Staff are so kind! From the time you walk in to the time you leave. The nurse who took care of me…read morewas amazing and so kind. I went on Sunday 8/15 for a rash I was afraid was shingles. They made me feel cared for and with great empathy for my condition. I would rather go here for my visits rather than main campus in Lakewood. I am sad this staff is not at the main campus!

For my 700th YELP REVIEW!!…read more I forgot that Cleveland Clinic had an Urgent Care so I was happy to drive over after a wasteful and unhelpful experience at other Urgent Care. Wonderful customer service. Attentive and caring staff. Actual concern for patient care. I visited on Thursday, 27 June 2024 in the morning for a checkup on a certain part of my body but it turned out nothing was wrong with me. All the basic tests were done (blood pressure, pulse, plus another important test) by a nurse and then I saw the PA-C (Physician Assistant - Certified) on call (there must not have been an MD on call. The PA-C reviewed the other mayor test and told me that my body was fine. What is said say about stress and not drinking enough water can actually cause a reaction in your body. My experience here was amazing compared to the Lakewood Urgent Care. The young lady at the front desk greeted me then checked me in which was a smooth process because I have been to Cleveland Clinic in the past. I waited less than 5 minutes and a nurse assisted me by taking my important vitals (weight, blood pressure, pulse, and another test that will remain nameless due to privacy health reasons. I forgot her name but she is a Serbian lady who was very professional and nice. Finally, I saw the PA-C who reviewer everything that the nurse went over and it turns out that nothing is wrong with me. I'm healthy but I came to Urgent Care because I felt something was off with my body. The PA-C gave me things to do in that week to follow and sent me on my way. I did not need any medication. I highly recommend the Cleveland Clinic Urgent Care in Rocky River for your healthcare concerns. **** GOAL of 150 reviews in 2024 - 50/150 total reviews in 2024 - 700 total overall Yelp reviews - Reviewed on 5 July 2024

Helpful Tip: This location has multiple entrances and parts of facility (i.e. North and South)…read more Check your MyChart for additional details about the location of the office you're visiting. I visited Beachwood Family Health & Surgery Center (Cleveland Clinic) on Saturday. Yes, some doctors have Saturday appointments at this location. I frequent the location for my bloodwork, quick Urgent Care visits, and primary care visit. This time, I was very impressed with my experience (not always the case). From the moment I arrived, the facility's welcoming atmosphere and efficient operations stood out. The parking lot offers various options including self-park, parking garage, and valet. Typically, this place doesn't get busy, so it's easy to park. The lobby has check-in kiosks and helpful greeters to navigate you. They're always eager to help if you address them. The lobby also has a lot of greenery which really adds to your experience even if you're sick. The campus is pretty small and easy to navigate. There's helpful signage to indicate parts of the building. It's a much better navigation experience than any other Cleveland Clinic experience. Think of it as a suburban campus that's easily located on Cedar Rd. The center offers a wide range of services, including primary care, specialty services, and an Express Care Clinic for urgent needs. The convenience of having on-site amenities like radiology, laboratory, and pharmacy services, and bloodwork is unmatched. With a positive review this time, I'll say that I would highly not recommend visiting their OBGYN department here. I had a very negative experience which made me switch campuses to better care. Overall, my visit to the Beachwood Family Health & Surgery Center was a positive experience. The combination of comprehensive services, dedicated staff, and a patient-focused approach makes it a standout healthcare facility in the area.

I had a procedure to be done, staff was super friendly and caring ! They were very quick with…read moreeverything !!

So happy with the care I get from this location. Best team anywhere. You can make an appointment on…read moreline and they are ready for you when you arrive. Great feature when you are not feeling your best.

I have a 10 year old in pain. Booked an appt for 10:45 am online as it was available. We showed up…read moreat 10:40 with all paperwork filled out ahead of time. We waited in the lobby for an hr and 15 mins then in the room for ANOTHER 35min. If you don't have the staff then dont open the appointment times online. The front desk was not friendly. Not a single person in the building had any sense of URGENCY at the urgent care. Do not recommend!