I can't agree enough that you should not go here! I have had issues in the past, but the most…read morerecent visit tops everything. I saw someone, not sure who, because the paperwork and rx have someone else's name on them. I had strep, went there because it was close to work thinking they couldn't screw up a strep test. Wrong! They said I did not have strep, the rapid test was negative. They did not send it out for a culture. I was told it must be viral and probably just congestion. I went to see my doctor the next day, who took one look at my throat and said I had strep, start on antibiotics immediately. Sent culture away to confirm, and of course it was strep. Thanks to the incompetence of this urgent care facility, I unknowingly subjected all of my coworkers to strep.

Like watching paint dry in a humid environment. Receptionist was exceptionally rude. I haven't been…read moreobnoxious enough, so people filling in later than me have been allowed to cut. Would rather sustain a life threatening injury than to come here again.

Poor quality care and rude staff overpriced of course but that is to be expected. The system says I…read moreneed more words so here goes: Rude inconsiderate greedy mean desk staff medical care is inferior as well. Why are they even in business?

From the owner: At University Hospitals Urgent Care, our mission is to help patients feel valued and well-cared…read morefor. We offer best-in-class urgent care services throughout greater Cleveland, starting with certified medical providers who specialize in urgent care medicine, clean, modern facilities, and convenient care options built specifically with our patients in mind.

I went there with a bad cold. They gave me a flu test, and a covid test. They charged my insurance…read morecompany for $800.00. They put a swab up my nose. How in any situation is that an $800.00 procedure. I will never go back. It's a total rip off.

They state that they close Minute Clinic at 8 pm. I got there at 7:15 pm and they said they…read morewouldn't take any new patients at 7:15 despite no other patients in line ahead of me. This was also despite explaining an urgent eye issue while I was traveling across the country and needed care quickly in a location I wasn't familiar with. She even had an assistant there, so 2 people who should have been working until 8 pm, but they weren't. They were not patient centric and I would not recommend them for any kind of express or urgent care. They had a total lack of self awareness and empathy. I would give zero stars if I could.

Evening visit after sudden loss of hearing after being in bad weather. Fast, competent, friendly…read moreassessment, diagnosis, treatment. Exceeded my expectations. Medical assistant and PA-C were wonderful. I would not hesitate in the future.

From the owner: University Hospitals Urgent Care is committed to accessible care, offering walk-in, book-ahead and…read morevirtual visit options. Our modern urgent care centers are designed with our patients in mind, providing a clean, comfortable and inviting experience. We are located in the heart of the neighborhoods we serve and open from 8 a.m. to 8 p.m., 7 days a week. Walk in any time or save time by booking ahead online. Quality care has never been more accessible or convenient.

Emergency Room I have , unfortunately, had the need for Emergency Rooms. This is what I have to say…read moreabout the Cleveland Clinic Lakewood Family Center. The most organized and synchronized facility I've ever experienced. When not feeling well I find Urgent Care and Emergency Rooms are such nightmares they only make matters worse... the best thing is never needing one , but if in the Cleveland area in need of urgent care this is the one to be in.. I've been in several ERs run by Cleveland Clinic I would not be able to give a good review . This is specifically about the Lakewood location which be the standard , not the exception.

I came hear with a true emergency (not going into details because it's gross lol). I am extremely…read moreagainst going to hospitals unless I absolutely have to because typically you get treated poorly like you are bothering them. Anyway, this was not the case here, to my surprise I was treated amazingly. I ended up having to be admitted. There were no hospitals available to take me and I had to stay there overnight (they are a free standing ER only) they worked very hard to get me a bed and the next afternoon I was transferred to south pointe. I cannot say enough good things about the doctors and nurses here. Thank you for being so kind

I had a procedure done at this hospital recently. The staff was great for the most part. The…read morepre-admission staff was great. The pre-op staff was very nice and efficient. The building is old and new. So in some places you get new and in some places you get old. Surgery wise I felt very safe and that I was in good hands. No problems. The little bit of issues come on post-op. The nurse assisting me was nice. And very helpful. They were eager to dismiss me. That's fine I was eager to go. But in that haste. There were issues. My IV line was still in me, my catheter was unhooked and had to be fixed it's like they wanted me out but didn't double check me. And I was kinda out of it from the drugs. So I was no help. Overall nice staff care was good. But I think they might have been busy or the nurse was pulled into many directions and things fell through the cracks that shouldn't have. Would I go back. Yes. But now I am looking to make sure things would be done properly.

I was here not even an hour ago. I had issues breathing, I was super pale and almost passing out. I…read morehad tachycardia when I first came in which they couldnt be bothered to tell me any of that I found out later when I looked at the parts on my mychart that are me. A HUGE HIPA violation as they put me and someone's notes together. Saying I was pink when I came I was white and unable to breathe. They said Im 47. Im 27.They said I smoke and I have a past of asthma neither is true. They said they ran tests on me they never did. The care and quality is terrible dont go here. I have notified my lawyer and everyone I know

Staff are so kind! From the time you walk in to the time you leave. The nurse who took care of me…read morewas amazing and so kind. I went on Sunday 8/15 for a rash I was afraid was shingles. They made me feel cared for and with great empathy for my condition. I would rather go here for my visits rather than main campus in Lakewood. I am sad this staff is not at the main campus!

For my 700th YELP REVIEW!!…read more I forgot that Cleveland Clinic had an Urgent Care so I was happy to drive over after a wasteful and unhelpful experience at other Urgent Care. Wonderful customer service. Attentive and caring staff. Actual concern for patient care. I visited on Thursday, 27 June 2024 in the morning for a checkup on a certain part of my body but it turned out nothing was wrong with me. All the basic tests were done (blood pressure, pulse, plus another important test) by a nurse and then I saw the PA-C (Physician Assistant - Certified) on call (there must not have been an MD on call. The PA-C reviewed the other mayor test and told me that my body was fine. What is said say about stress and not drinking enough water can actually cause a reaction in your body. My experience here was amazing compared to the Lakewood Urgent Care. The young lady at the front desk greeted me then checked me in which was a smooth process because I have been to Cleveland Clinic in the past. I waited less than 5 minutes and a nurse assisted me by taking my important vitals (weight, blood pressure, pulse, and another test that will remain nameless due to privacy health reasons. I forgot her name but she is a Serbian lady who was very professional and nice. Finally, I saw the PA-C who reviewer everything that the nurse went over and it turns out that nothing is wrong with me. I'm healthy but I came to Urgent Care because I felt something was off with my body. The PA-C gave me things to do in that week to follow and sent me on my way. I did not need any medication. I highly recommend the Cleveland Clinic Urgent Care in Rocky River for your healthcare concerns. **** GOAL of 150 reviews in 2024 - 50/150 total reviews in 2024 - 700 total overall Yelp reviews - Reviewed on 5 July 2024

The nurse mike did an amazing job.... I am a very hard stick and blood work is necessary and he…read moredidn't give up .... I am very thankful for this place and the care I received there.

Expect nothing less that a ghetto treatment in the middle of black American...their waiting list…read moresays there is 1 person ahead of me..:then it said none and I was off the list...still waiting..:aboht to walk out been over an hour now..go to white part of town..:.better off have ur plumber neighbor give u health advice than these clowns...I'm walking out

I have been to this facility three time in the past year and highly recommend them The Doctors are…read moreprofessional and very knowledgeable.

Excellent bedside manner when I came in with a health issue. No line ~ this urgent care is a hidden…read moregem. Thanks!