Very unprofessional experience at Concentra Medical Center. I was told that I would be able to come back the next day to complete my drug test, but after driving up there, I was informed that I could not take it. The staff seemed uninformed and communication was poor. It's frustrating to waste time because of incorrect information being given to patients. I expected better organization and professionalism. read more

I saw Dr Dupree and Walter. Excellent medical care, even on the overnight shift. Highly recommend.

Wow!! I was surprised to see that some people praised the staff for being professional respectful & helpful must be & have Kindred Spirits ‍ I'm disgusted this is the WORST concentre I Ever Visited' the intake started out rude the c n a that took my blood pressure WAS EXCEEDINGLY RUDE she Smacked her Lips when I was asking a question' rolled her eyes & refused to document my previous meds for the doctor' she Aggressively Told Me To Move My Feet Exiting The Door With The Machine While Mumbling she Definitely has Self Hate Issues!! the doctor was arrogant & replying to my question as though I Was Stupid & Upon Leaving I Humbly Said Thankyou I Got No Response I came here almost two years ago & an african medical doctor tried to Ruin My Driving Career By Overly Falsifying My Conditions To Drive An Commercial Vehicle ‍‍ I Had To Get An Second Opinion. (The Uncle Tom & Tom'et Spirits Are High In This Place' Satan chilluns Are @ WORK WATCH OUT!!!! If they wasn't 24 hrs Close & I wasn't in pain I would've never went back to this facility NOPE NOPE IT's A Professional Joke!! I SOLEMNLY HAVE SPOKEN THE THE TRUTH CREATOR & FATHER YAHWEH' THE RIGHTEOUS DIVINE HOST & THE WONDERFUL UNIVERSE IS & HAS WITNESSED & So It Is Written read more

They hung up on me in a moment of need. another location I revived care at told me that this hapeville location carried rabies vaccines after I was bitten by a dog. I called this place and the automated answering voice confirmed that they have the rabies vaccines. I then talked to a person and asked if I could have a rabies vaccine. they said "no. go to the hospital" and promptly hung up. I had already been seen and I had to call the original location back for further information about how to get the vaccine. i had one of the worst days of my life and I was fearing that if I didn't get the vaccine, I might get rabies AND DIE. and this place hung up on me??? who does that. it's not even just unprofessional it's malicious. read more

Lucie was amazing and so caring. She really went that extra mile to Make me feel comfortable when I had to come in at 5:30am! read more

I sat for 3 hours before I saw the doctor. He came in and decided to send me to an imaging center. When I arrived the center was in the process to close and was informed they didn't even offer that service there. Then when I called back to see where I need to go, the reception told me I could have an ultrasound done at any pharmacy. Not only did she tell me I could once but twice. Then I asked to speak to a nurse and was sent to a line that just continuously rang. Hung up called back and was told to go to the ER. I get ruling out a blood clot is important, but nothing about if it's not what I should do to treat the injury. Worse urgent care I've been too. The only part that was good was the girl who took the vitals, very friendly. Some of the front desk staff were nice. read more

Worse urgent I have ever been to. Sat in the waiting room for an hour and a half. Then finally went to a patient room were I spent another three hours waiting. Just to be told by the doctor that I should go to the ER because there is nothing they can do for me. Waste of my time. Don't ever come here. Patient care is horrible. The staff is rude. read more

Honest response about wait time was appreciated and they beat their estimate. Care from front desk to Dr to check out was top notch professional and caring read more

HOOD as hell. I had to go here for worker's comp. I was there for over 2 hours for something simple. The doctor (Olumade A. Adenupe) gave me the creeps from the way he stared at my breast to the way he asked to examine me. For protection, I asked for a nurse to be in the room for my exam. I was there for upper respiratory issues but he made me feel really uncomfortable. The staff was unprofessional. I heard all about why they don't want to be at work and how unfair things are. A patient/customer should never be exposed to that kind of information. The ONLY reason I will go back is because this is who my employer referred me to for worker's comp. #Awful read more

Concentra Medical Centers - Urgent Care Near Me - Atlanta, Georgia

ER would be a lot faster two days in a row waited over two hours just to get a referral and this morning was the first one in. It's 930 still haven't seen anyone so Piedmont is a lot better. There's a lot better places a lot faster a lot cheaper don't go here read more

There is nothing urgent about this care center. You shouldn't have to wait well over two hours for a routine checkup. The front desk staff was very nice and professional but the wait times are atrocious. Would not recommend to anyone. Also was given a bloodstained gown to wear for the hour I spent waiting to see a doctor. I understand that medical facilities are under staffed and over saturated with patients but at the least they could offer wait times. read more

Concentra Medical Centers - Blood on gown - Urgent Care Near Me - Atlanta, Georgia

This is an excellent physical therapy center. Patients as well as co-workers are greeted with friendliness and kindness. Their equipment is top notch. They are thorough with their cleanliness and best of all the staff is cohesive, efficient, professional, knowledgeable and still fun loving. read more

Slowest place in the freaking world. It's like they don't give a damn at all. They told me I would be seen in a few minutes and here I am still in the lobby hours later! They suck! read more

This is a horrible establishment they take your money, and half ass provide what you came in for. They hang up the phone treat you like crap and very disrespectful, I will never in my life ever go to this facility again. This highway robbery at its finest. This place should be shutdown. I hate that I have to give even 1 star ... if I could give a negative rating I would. Filing a major complaint against facility, including the supervisor. read more

Biggest waste of time and incredibly disrespectful. They won't take you if they THINK you might have covid even if you've told them you've tested yourself several times and have no covid symptoms but the kicker is they don't do covid testing - they'll just send you to the already overwhelmed ER or tell you to wait until the morning to go somewhere else. So basically unless you have a physical injury, they'll turn you away. There's literally no sense of empathy -- Do you think if I thought I could make it to the morning I would bring myself to urgent care in the middle of the night? Or if it were ER worthy, which clearly it isn't because I wouldn't be at urgent care, why do you think I want to pay an excessive price and contribute to their issues just because you can't do Covid testing years into the pandemic? Just put on your website that you only treat physical injuries. Save everyone time so they can find a legitimate urgent care. read more

Worse experience ever. Unprofessional. Unorganized. Long wait time and an overall unpleasant experience.

Long wait, dirty chairs, slow service... I wish I had gone somewhere else. They helped everyone and made me wait so long. Definitely not an efficient urgent care. They gave me Spanish forms, which prolonged the process. It would be great to see masks available or hand sanitizer that was more accessible. It took them 30+ minutes to take my payment. Who has time for that? Concentra, you need to work on your efficiency. read more

Concentra Medical Centers - Took them 31 minutes to ask for my payment.... Not happy. - Urgent Care Near Me - Atlanta, Georgia

Horrible experience. Went in for an ear infection today. Listed symptoms of congestion and fatigue which are both associated with an ear infection. After 30 minutes waiting the front desk agent tells me I need to leave and go to the hospital because I checked yes to those symptoms. Even though I had no other Covid related symptoms, had not had any recent contact with an infected person, and that I was clearly suffering from an ear infection (cotton balls, ear tugging, swollen area) and in pain they still sent me away. I immediately found a Piedmont UC open in Union City via Google . I was honest about my symptoms with them too. They were amazing and I was in and out with a prescription in 30 minutes. Trust the one stars. This place is trash and they do not care for patients. Go somewhere else if you can. read more

The only thing I disliked was the wait here after I was seen. But hey, this is urgent care and if you are not "urgent" you get triaged. Came in for a minor cycling accident where I needed an X-Ray. First you are greeted by an on staff EMT that does the triage, he was wonderful and very knowledgeable. The Nurses and Doctor here were wonderful and fully vested in my care. This will be my go to Urgent Care facility from now on. read more

Not even sure how they gained two stars. If you need urgent attention you have better luck going to Grady. They are terrible, have no communication, and the front desk is rude. Waited for four hour to even be taken to the back while they took at least 8 other patients before me and I was here hours before them. I wouldnt even getting your drug test done here: read more

I'm going to start by saying I pray that not all Concentra locations are run as horribly as the Hapeville location. My fiancee' was taken to this location for a work related injury on 6/1/2023 today is 6/26/2023 and I am still trying to get the required MetLife forms completed. My fiancee and I drove to the location on 6/8/2023 (Thursday) to drop-off the form so that the attending Dr. could complete the form at that time we were advised that the Dr. probably would not be able to complete the form on that day. Which meant we would have to wait until next week 6/15/2023 before the Dr. would be able complete the form we were also advised that once the form was completed there is a $14 charge and that we would receive a phone call advising to come back and pick-up the form. As of 6/20/2023 I had not received a phone call so I called the location and after being on hold too long I was advised that it was not documented that forms had been dropped for him and no forms were attached to his file. At this point I wanted someone's name that I could refer to when I called back the person I spoke to was gracious enough to provide me with her full name and email address. I had to call MetLife and ask if the form could be emailed to the facility the agent was nice enough to email and fax the form. On 6/23/2023 I contacted the facility again to confirm receipt of the form, it had been received but not completed the rep stated she would make sure the form was completed and available for pick-up on Monday 6/26/2023. I called Monday afternoon to follow-up but the representative in the office I explained the reason form the call the rep then transfer me to a phone line that rung for about 5 minutes and then the call was disconnected. I called back stated the reason for my call and was placed on hold for another 5 minutes or so when the returned to the I provided the requested information and was told the form had been completed and we could come pick it up for $14. From beginning of this ordeal to today Concentra's service has been horrible!!! read more

Dont bother coming here if u have cold/flu like symptoms i told them i have tested negative for covid several times at home but since it wasnt taken at an actual place they would let me in and they wont test me for covid here either. Worst part is ik damn well i have the flu all my roommates tested for it and despite tht still wouldnt let me in. Least they could do is answer there ohone to fucking inform someone that seeing as i called right before cause i didnt wanna go here at the risk of other places closing. Absolutely worst experience. Change the damn rules or at least test for covid if thts ur damn requirement read more

so I had to visit here for a w injury and they put dye in my eye to check it but the black light did work then the doctor said I guess your all right and I'm like how do you know when the black light that was needed to look at the dye with didn't work read more

Unprofessional and rude as ever. I called before coming to this office and they told me they would be able to service me. I get there and the Dr just gives me a prescription. No test, no results, nothing. Then continued to tell me she wasn't going to run the proper test on me. THEYRE TRASH!!!! Do not waste your time nor money read more

A violent vomiting session, cold sweats, and a general blue-ish white skin color had us changing our plans from heading to the airport to heading to the nearest urgent care facility. All these one star reviews had me worried, but not as worried as I was about getting my husband some help ASAP. When we got in they told us they could see him right away, but if it wasn't an emergency he'd be sent outside to wait for a while. It didn't take long for them to realize it was an emergency. And from that moment on he was treated with the best care. The nurses were all really sweet and had great bedside manner, distracting my husband while giving him an injection, and one even brought us a snack (we had planned to eat breakfast at the airport). The front desk guy, who was struggling with our health care information, was nice as he could be about it. And the doctor was better than most primary care physicians I've had -- very patient, forthcoming with all information, and seemed genuinely concerned for his wellbeing. We left with a less-dying husband, feeling perfectly cared for, and with TWO doctors notes that will help us get a refund on our missed flights. Thanks, team! Hopefully we'll never need to see you again, but if we get sick on the way to the airport again, we know where to go! read more

There is nothing urgent about the care. I waited over a hour for the representative to take my intake paperwork. Then another 45 minutes to pay for services, only to wait again to be seen, the center was not busy during this time, there was literally 6 people in the waiting area when I arrived. One other person remaining in the waiting area when I was finally called back. Very uncomfortable to expect urgent care but receive ER waiting times. I did no recommend. read more

There is nothing "urgent" about the "care" you will receive at this place believe me. I waited 4 hours to meet with a rude doctor for severe knee pain. She started pushing my knees to flex in ways I told her it couldn't and then ordered an X-ray I waited another hour four. Horrible experience. read more

Walked in while staff was having a conversation and was completely ignored. Didn't get the paperwork for 45 minutes,meanwhile the place was virtually empty. You fill out the paperwork and they don't even bother reading your symptoms. Sat for 2 hours bleeding through gauze pads and had to say something to the front desk attendant who didn't even bother looking at me. She literally talked to me with her back towards me. Their priority is the conversations they are having amongst each other. This place is trash. There's no sense of urgency or even professionalism read more

This location is absolutely horrible! The facilities are nice, however, my experience was awful at best. I sat for 2 hours waiting to be seen. Only one person was called back and no one left the back within those two hours. They kept saying there were patients ahead of me, however, unless there is a back door, there was NO ONE. I even looked at the intake chart and there were hour time frames in between patients being seen. Seems like the r tire staff might've been on break. I've been to the urgent care off Ponce with a waiting room full of people and was seen hours faster than here. To make it worse, the nurse came in smelling like a fresh pack of Newport's and rushed through my intake. The doctor was "nice", however, he was robotic and seemed like he hadn't updated his bedside manner in a few years. If you can, please find somewhere to go for care. read more

I had a great experience at this location. Kim was very sweet and helpful in order to have my fitness done. She explained and had patience to make sure we do it in the right way. The facility is clean and there was no wait. Unfortunately it is far away from my home to come there. But if you are close, that is a good place to go. read more

Unbelievably unprofessional. Didn't even get inside as the phone call was unprofessional I decided to go somewhere else. Would not recommending going here if you have the option. Wish they would put someone else at the front desk. read more

Came from out of town. Eyes practically bleeding. Checked the checkbox that I had a cough. Made me wait outside for 45 minutes before calli. Me and telling me they couldn't see me. Wasted a ton of my time and then offered no help. Sure the place is great for drug tests but the doctors are shit. Go somewhere else. Save yourself the pain. read more

The entire staff was very welcoming and professional while sharing some good laughter ! They know it good for those in various kinds of pain... thank you to the intake,the triage man, Dr,(he was patient and through) and the the best ever X-ray tech... I was smiling my whole experience ... read more

If you are sick, don't go here! These people are mean. I walked in to be seen and the lady said to me "Whatchu Need?" I told her I needed urgent care for a soar throat. She looked at me gave me a form and told me to fill it out. I did and I gave it back. She then asked for my ID and insurance card in which I provided. I got there at 5:14 it was 3 people in the waiting room and 2 came in after. I heard the receptionist ask if anyone speaks Spanish for one gentleman because he was getting on her nerves. I finally get called to the back and the male nurse does my vitals and tells me a doctor will be in a min.. The doctor comes in about an hour later and looks at me and asks me questions. He then tells me I need Tylenol. I'm telling this man that I don't need Tylenol he needs to do a culture for strep or even a sinus infection. I can not eat or swallow. He's saying he don't think I need that. We go back and forth for about 10 minutes and he finally gives me a culture and checks my throat. It's red and swollen he says and you probably need a shot of steroids. He then sends someone else in to ask me if that's what I'm supposed to be getting and I just look at him. Man....!!! I'm in tears at this point and all I want to do is go home. He gives me the shot and I prepare to leave. I pray it's not going to be a long night of pain. They didn't fix a thing. read more

I've had good experiences with this office in the past, but my last visit was horrible. I came in for pain in the area of my appendix. The doctor was very rude, told me I should have gone elsewhere. He proceeded to jab me (hard!) in the appendix THREE times, as I winced and recoiled in pain each time. Then he told me to go to the ER and left the room. The sign out sheet said "Patient was given information about... xyz" "Patient understands that... xyz", none of which was true. NOTHING was communicated. I left feeling much worse than when I arrived because of his jabbing, and later received a bill for $175 for this terrible experience. I will never return. read more

The WORST!!! I went in at 1:06 and still had not been seen by the Dr at 2:45 and the front staff was great but the nurse was awful and didn't seem to care at all that I'd been there almost 1 hours!! read more

I had an appointment scheduled, waited less than 10 minutes to be called. I noticed several other people being called also so it seemed to be good turn around time. My nurse was Daphne. She was 5-stars!!!!! Very good service, she was kind and polite and fast! Everyone was professional. read more

I waited almost 3 hours to be seen and no one checked on me or updated me about my appointment. I came out more than twice asking how much longer. A staff member told me I had one person ahead of me, this occurred each time I came out to check the status. I only came in for a physical and Tb. When I arrived there was only 2 people ahead of me. Customer service wasn't what I expected. I will not be returning to this location for any reason. This is beyond unacceptable. At that the doctor was only in my room for 3 minutes tops. I've seen and heard other patients come in after me and leave way before me. read more

If I could leave no star rating I would ! Had a 10am appointment arrives at 9:25 because I'm not from GA but I hear about the traffic often. Anyways, arrived early and the lady at the front desk said she would put me down since I was early it shouldn't take long. Sits down in waiting area which was very clean. There were only 4 people waiting with me in the waiting room. 10:15 comes and another desk person is asking her co worker if I filled out the check in info. She tells her no.. the lady calls me up to fill out basic paperwork. I sit back down. They call me again and give me paperwork I don't think they actually meant to give me so I give it back. I waited for 2 hours until they called me to go back with nurse (LeAnn) who was very nice and she talked me through the whole process. She did great with getting me through the beginning. I then was directed to room 3 to wait for the doctor. I waited until 1:40pm until I was seen. Wow the doctor was sweet she took like 2 mins to do w/e it was I needed done and then she directed me to the front desk. The ladies at the front desk looked over my paper work and asked me to sign a few things. I asked her if that was all I needed to do. She responded yes that was it and I didn't need to take anything with me. Ok finally on my way where I was going I get a call... "hi we need you to come back we forgot to have you sign some other paperwork" -_- whatttttttt I was heated at this point. I'm waiting to go back because I'm a very calm person but these people will take it there and I just can't. I'll be going back in a hour hopefully I don't have to ever see this place again after I go sign these papers. read more

I went here for just a drug test. My name was next to be called and I was left waiting for over an hour. Not acceptable. All I had to do was use the restroom in a cup..... read more