Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I came in with a COLD. I've been congested and coughing for a few days. The lady at the front desk…read moresaid they don't prescribe phyciatric medications. I felt ashamed and embarrassed and left without seeing anyone. I felt as though my concerns were dismissed. I wanted to be seen for my cold symptoms. I didn't ask for a mental health evaluation. I continued to have cold symptoms. I would rather she have told me they are full and to come in the next day.

Nice staff I had to go for a CT and was in and out even with the front desk staff being short…read morehanded they are really kind and patient

I love this place. Everybody is so friendly and accommodating. I also enjoy that they have an…read moreonline portal to keep track of your health, lab, or x-ray results. I can even make appointments on there too. I just recently discovered that they have morning walk ins which comes in handy for those situations that just can't wait. The campus itself has a great lay out. You can pretty much find anything that you PCP may refer you to. I've seen imaging, Pharmacy, Dentist's, optometrist, urgent care, and even coffee! My only negative feedback is that if you want to see your PCP immediately that it's hard to do because of appointments are so far out. This makes it hard to build the doctor/patient relationship and I'm not a fan of having to wait for something that is bothering me now.

I did not even get to see a doctor. I got a nurse practitioner who was extremely rude. She quickly…read moreinformed me that it was "not her job to find out what is causing the symptoms". She let me know that she sees a lot of people and doesn't have the time to find out what my symptoms are from. She did not perform an exam or ask me hardly any questions. She couldn't have cared less and was extremely condescending. It's heartbreaking to be in so much pain and pay for that type of experience. I was in the room for under 5 minutes proscribed something that she changed several times and sent on my way to figure it out.

Dr. Kim is amazing. I first saw him on 3-26-15 first time for a follow up from the ER for a back…read moreissue. When he first came in the room he knew there was something major wrong with my back. Dr. Kim and his nurse got me in for a same day MRI and then called me the next morning at 9am and got me in to see a surgeon the same day. Turned out I need emergency back surgery had it not been for Dr Kim I would have more permanent damage than I already do. Since the ER told me it was nothing. So thank you to Dr Kim and his staff

I dont understand the bad reviews…read more I'm in the medical field, been there too many times lately, and the care has always been top notch. Generally admitted fairly quickly. I have nothing bad to say whatsoever

Staff are argumentative towards patients and give them bad information when it comes to their…read morehealth. I don't recommend multicare at all. Not this building and not any others

I am 73 years old. I was first in line at Good Sam on Wednesday Jan 1, 2025…read more I had been ill at home since Dec 28, 2024. I realized on Dec 31st that I had pneumonia so made an appointment for urgent care on Jan 1st at 11 AM so I could get antibiotics to treat it. So hubby and I arrived at Urgent Care at 11 and he wheeled me in with a wheelchair. Receptionist took one look at me and I was promptly in the back. My oxygen level was 70. They put me on oxygen and called 911. I was transported by Medic One to Good Sam. During the ride they put in an IV, pushed steroids and various other drugs and gave me albuterol through a nebulizer. I arrived at Good Sam and was first in line because I had sepsis, pneumonia and respiratory failure. I was treated aggressively for two hours in the ER because I came "this close" to dying on Jan 1. That afternoon I got a room in the ICU and thankfully I did recover and came home the evening of Sunday Jan 5th. I am now on oxygen 24/7 but I am still alive. For me this is a year and a half that almost wasn't. I must add that during my 4 day stay I did encounter some problems. The doctor wanted a lung cat scan before I could be released. Saturday late morning I got a text message on my phone regarding my "outpatient" cat scan at 3 PM that afternoon. I called the lab and they said it had been set up as outpatient. I summoned the nurse and informed him of the appointment so that I could be escorted up there. I was in a "frail condition" and had a "fall risk" so I had to ring the nurse when I needed the bathroom. It took forever for a response to the call button. On my last morning I would press the call button, wait a few minutes and when they didn't arrive I would stand up beside the bed. The alarm would bring the nurse running. Saturday afternoon I was moved to a two patient room and we were polar opposites as to our habits and lifestyles. I was still receiving medications and vitals checks every two hours so sleeping was pretty much impossible. In addition I cannot be in the dark EVER because of childhood traumas (whole other story) while my roommate complained about the light and the noise all night long. At one point while the nurse was treating me I loudly told the complainer "I am trying to keep breathing over here". Throughout my stay I had food trays arrive with food items missing and not replaced. I was on steroids so I had to be on insulin because of blood sugar levels. A a result my diet was a diabetic diet which meant very restricted intake of many items. So when items were missing it was a big disappointment. The longer I was there the hangrier I got. But like I said, I did come home on Sunday Jan 5th 2025. But I almost didn't. The doctors at Good Sam hospital saved my life on January 1, 2025 and I will be forever grateful.

My husband was brought here for a specified treatment for a few days. We got situated in a shared…read moreroom. The first few days the communication between thr nurses was so mismatched. While waiting for a room he got 5 stickers attached to his chest and stomach and when we got into the room the staff never needed to use them. Then when the new nurses needed blood, one nurses proceeded to talk badly about how the nurses in Emergency always take the good veins and they never care. From the lack of communication between medical staff, a mislabeled sign at the door, there was the fact that they kept the door open and continued to have conversations right outside the patient's rooms while charging their cellphones against the wall. It was hard for a few patients to sleep with the conversations right outside their doors. What I did find out that was nice. Night shift was nicer, cafeteria staff were always smiling, and the public bathrooms were cleaned. What I wished was different: daily checks on the patients, clean patient robes, change pillow cases when people sweat through, more awareness on areas of pain and some patience and grace with treatment. Also maybe learn to close the doors better. Either way, this place need to change. I used to go to St. Joe's for my mom and they were all so diligent with her care. Here its like the bare minimum for their patients.

I loved going to my new medical group, Sound Family Medicine. I was going to UW medical clinics…read more I was seen right away in the daily walk in clinic. The care was so impressive. They had me scheduled to see a urologist, a cardiologist and family doctor for my future health needs. I live in Puyallup so it makes sense to have my medical care here. They are awesome!!!

Lived in bonney lake for 18 years and they used to be great. With each passing year, they've gotten…read moreworse. Their "walk in clinic" is effectively just a clinic. I came in at 1 and there was not one person in the waiting room, receptionist told me to come back at 230. Came back at 230 and had to wait another 45 minutes to be seen. Also it's a different "doctor" every time I go in. They are all either NP or RN which is usually fine but if I'm being seen for the third time for the same issue, maybe it's time to call in an MD. Oh that's right they do t have any. NEVER going back to that place.

By far the worst urgent care in Bonney Lake, they did absolutely nothing to help me with my throat…read morepain just told me "buy some stuff over the counter" but they did make my ear bleed and prescribe me with ear drops to help with that. Took about 3.5 hours of my morning. The front office people were nice and helpful though. Just go somewhere else if you actually want help.

DH and I have both visited Franciscan Prompt Care a few times since we moved here in May 2021. They…read morehave been efficient, kind, and given great medical service! An additional PLUS is that they are affiliated with Virginia Mason Health, so all my records/medications can be reviewed when I visit with them. UPDATE - When we go to Prompt Care, they estimate how long of a wait it will be. You register and then they call you when it's about 15 minutes from you being seen! SUCH a wonderful service, so we do not have to wait in a waiting room for 2 hours.

The good: the staff (front desk + initial nurse you get) are friendly and the place is clean…read more The bad: The PA that comes in is incredibly transactional. I'm sure they're overworked, but it does suck coming in and feeling like I, as a patient, am inconveniencing them. That was likely the quickest appointment i've ever had and it was just because it felt like the PA was speed running everything to make sure they did everything they're legally required to. Overall, maybe it was a one off and they're just exhausted. Or maybe the other PA's are friendlier and actually take the time to listen and actually pretend to care, no clue and I don't think I'll come back to this one to find out. Clearly if I'm going to an urgent care there's something wrong, so the least they could do is act like they care.

Walked in with no appointment was told it would be 30-45 min wait max. Here still a full 2 hrs…read morelater. If you value your time here do not try to walk in. The walk in before me missed her call up showed up 1hr later, and they said they would squeeze her back in. She was also seen before me. The employee behind the desks reasoning was that he didn't check me in until 2 hrs later. He also denied that he gave me the wait time in the beginning

Waiting 32 + minutes on hold (so far) for someone (anyone) to answer the phone to confirm an…read moreappointment time. Not able to use My Chart yet for a new patient. Hire some people to answer the damn phone!!

Would give zero stars if I could. I was a patient here for 12 years when my doctor left the clinic…read more I have chronic conditions and my prescriptions have expired. They couldn't schedule me for a new doctor visit until December, and that was back in February when my doctor left that I scheduled. Now they will not refill any of my prescriptions to treat my chronic conditions until I see a doctor... Who can't see me until December!!!! This is what you get for being a 12 year patient at this clinic. Don't waste your time or your energy going here because they don't care about you.

Front desk staff always friendly. The waiting room has never been busy.. but there are barely any…read morechairs. There has never been virtually any wait time, which is fantastic for a medical care facility! The care that I have received the three times I have been in has been great, I feel like they do listen to my concerns. My only reason for knocking off a star is that it is EXPENSIVE for an office fee if you don't have insurance - then this last time around I finally had insurance and my insurance wasn't in network. $250 for 10 minutes in a room is a bit crazy.

Surprisingly great urgent care experience. Check-in was quick, the staff was friendly, and I was…read moreseen in under 20 minutes. The doctor actually listened and explained things clearly, which doesn't always happen at urgent care. Clean place, easy visit--would definitely come back if I need to.