The good: the staff (front desk + initial nurse you get) are friendly and the place is clean. The bad: The PA that comes in is incredibly transactional. I'm sure they're overworked, but it does suck coming in and feeling like I, as a patient, am inconveniencing them. That was likely the quickest appointment i've ever had and it was just because it felt like the PA was speed running everything to make sure they did everything they're legally required to. Overall, maybe it was a one off and they're just exhausted. Or maybe the other PA's are friendlier and actually take the time to listen and actually pretend to care, no clue and I don't think I'll come back to this one to find out. Clearly if I'm going to an urgent care there's something wrong, so the least they could do is act like they care. read more

Walked in with no appointment was told it would be 30-45 min wait max. Here still a full 2 hrs later. If you value your time here do not try to walk in. The walk in before me missed her call up showed up 1hr later, and they said they would squeeze her back in. She was also seen before me. The employee behind the desks reasoning was that he didn't check me in until 2 hrs later. He also denied that he gave me the wait time in the beginning read more

MultiCare Indigo Urgent Care - They also have an app that you can login and see your status. The guy behind the desk said the app isn't accurate. - Urgent Care Near Me - Tacoma, Washington

Came in for my Covid testing today came in through the front door they sent me to the back door told me there were two cones there are not two cones they're doing Covid testing in the back of the building very sketchy you have to ring the doorbell I said what if I wasn't driving what if I was in the bus and they said oh it's for people who drive in but they come out so I would not recommend coming here for any type of Covid testing if you have to get it done they were very polite but it is a very awkward situation makes me feel very uncomfortable and unsafe standing in an alley and it's football Sunday so let's hurry this up so I can get home read more

Drive all the way over here to be told I can't be seen. Online it clearly states walk ins welcome but instead I was told they close at 5 and no longer have room for walk ins. It was only 3pm. I understand it's a holiday but if something is listed online it should be honored especially for medical care. It was accurate with having 2 people in line but not that walk ins were not allowed? Sure. read more

I just had a very easy and painless visit. The receptionist was sweet and had a big welcoming smile. Silvia was the nurse practitioner that helped me and she was thorough and didn't feel rushed. I feel like she went the extra mile to make me feel comfortable and to provide the very best care she could. I really appreciate this clinic for making my experience relaxed. read more

Conveniently located is about the only pro and I guess that deserves 1 star. I always regret coming here. Thank goodness I have insurance otherwise it's $175 out of pocket to be seen for 2 min and have your symptoms completely brushed off. Staff was so rude and unhelpful-PA was useless. I hate places like this. Go somewhere else if you have the choice. read more

they refused to see my son bc he got injured at work until he filled out L & I paperwork and wouldn't let him do it there. refusing care screams lawsuit. he doesn't want L & I, he wants to know about his ribs. read more

Hurry up and wait. Taking hours to get an x-ray. Only one doc on duty on a Monday.

This is the absolute worst place I have ever been to that calls themselves a medical anything they literally are the most unorganized and uneducated people I have ever had to deal with volunteers are much more helpful then anyone of these employees at the Frederick facility. They clearly have no communication with each other and it is run more like a chaotic zoo than a medical clinic. I feel sorry for anyone that truly has an urgent matter to deal with because these people are lazy and in no way rushing for anyone. It's worth the drive to find a facility that truly wants to help this is not the place!!!! read more

I took my daughter in this morning as she had not been feeling well for a few days. We got in 15 minutes prior to their 8 am opening. The receptionist checking us in was very nice and got us checked in quickly. We waited just under 10 minutes before getting called back. The nurse and ARNP we saw were fantastic. Great experience over all when you have a kiddo that's not feeling well. They took their time listened to us and thoroughly explained things as we went along. They absolutely are a 5 star facility. read more

Because the UrgentCare in Lakewood is a walk-in only, sometimes the wait can be a long time. I think when I went last year I waited about 1.5 hrs, this recent time I ended up waiting 2.5. They did apologize and explain that they were down one doctor so that made sense. All that to say, my only gripe is that it's a little hard to predict the wait time but that's to be expected when you don't have an appointment. Overall, I'm very pleased with this facility and the staff there. Both times I have gone, everyone was very professional and friendly, from the ladies at the front desk, to the nurses that took me to check my vitals, to the medical providers themselves. Both times the medical providers spoke and treated me as if I was their regular patient, even though I had never met either of them before. This second time I received a phone call a few days after my visit from one of the nursing assistants just to check up on my status. She asked how I was feeling, if I felt the medications were helping, asked if I had any questions or concerns, and encouraged me to call back or visit if I felt like my flu symptoms got worse. I was very surprised and it definitely made me feel like they cared. Whoever that was, thank you! Even though I live in Tacoma, this is where I consider my regular go-to doctor's office. read more

I went to the urgent care on January 2019 for body aches and had to wait 4 hours to be seen. Other people that came later were called before me. I understand that people are called based on problems but still, some people looked fine and were called before me. When I finally got to see the PA (Physician Assistant) she was not very helpful. I went there because of body aches and overall flu symptoms. The PA I saw was (Lynette Hamman) she told me she did not know why I had body aches. The problem here is that most PA I have consulted seems to know little of many health problems. She told me she had no idea why I had body aches and she is a PA? Where did she study? I do not like PA because they tend to have less training and lack knowledge in a lot of medical issues. She put in my chart that I went for a sore throat, no! I went to the urgent care because of body aches! She did it all wrong. She then gave me a prescription which I lost in my way to the bus and refused to provide me with a new one. She could at least gave me a different one. She simply said no. They do not repeat prescriptions. So, if you get a hard copy prescription and you lose it they will not give you a new one. You will have to go somewhere else or deal with the medical issue yourself. This was the third time I go there and every time I have gotten there I get PA but their training is less than a real MD doctor, so don't be surprised if they misdiagnosed you. I will not return there and will rather go to a walk-in clinic or emergency room. MultiCare urgent care is full of PA and boy I hate them. Often these PAs do not have the same training that a real MD DOCTOR HAS. Keep away from this place unless you are on a budget but in the long run, if they misdiagnosed you then you will end up paying more to see a real Doctor with MD. read more

Horrible lazy people at this office. Called an hour before closing as I had been in accident an hour before and am now getting sore. Because my appointment could require paperwork they would not see me. They said that I may need xrays and they have no capability of xrays.i don't believe i need xrays. Just to be seen tonight, maybe get muscle relaxer or something to be able to rest, as I can go to my doctor in the morning. Instead I have to go to emergency where I will likely be exposed to covid. Thank you for nothing! read more

I was seen quickly. The NP Amy is fabulous. The front desk and the M.A. all super nice. I was treated with respect & kindness. Honestly the best care I have received when visiting an urgent care. read more

I highly recommend using the SOLV app to book an appointment. I've been here 3 times and it's always been super easy and quick to get in and be seen, clean facilities, and friendly people. read more

They took care of me and got me in right away. The paperwork was dispatched to me immediately and as soon as I got it done I was in the door and able to be seen. The staff all had excellent bedside manners and the doctor was prompt and didn't leave you hanging like at the hospital for hours on end... read more

Thank you so much for the attentive service my son received. It was reassuring to know that quality visits are available at Urgent Care. I especially appreciated the X-ray services on site, phenomenal! The occasional long wait time is well worth the attention we received. Along with virtual waiting line, you always know where you are. read more

None of the staff does anything to help their patients. I checked in at 9:11 and I'm currently still here at 12:04 when they sent me a text telling me to come back in and check in because they were ready for me but they had told me prior to that text that it would be a 2 hour wait so I went home to wait. Why call me back in if I have to wait another hour or 2. Makes no sense. Completely unprofessional & a waste of my time.. especially since I have been sick for the past 2 days. read more

I waited this morning for 4 hours to be told I'd have to pay 250$ because I didn't have car insurance when I was in an car accident, which would have been fine If they told me when I first got there, read more

I visited this multicare for the first time yesterday and was beyond pleased with the experience and service. I made an online check in (to save my spot in line) and showed up 15min prior to my appointment as noted. I got a text update letting me know of my appointment and the check in process was quick and easy. The staff did seem a little discombobulated at first glance, but everyone I interacted with was respectful, quick and personable. I was in and out of the multicare facility in 30 minutes if that, I'll definitely be returning whenever the need arises! read more

This place is impossible to work with. The staff is unfriendly and lazy. Jumping through hoops for a COVID test in absolutely unacceptable. Don't bother or waste your time coming here. read more

This MultiCare is not bad but for the recent visit was quick and painless. It was a little too quick. A few days later, I went next to the MultiCare Express in Rite Aid (same plaza) and was told that 'I look fine and no fever.' Going on a week now, and I decided to go to Madigan ER to get checked. The doctor told me I had a bad upper respiratory infection to where he basically said I have snot backed up everywhere to include my ears. He gave me 5 medications to ease my symptoms. Normally, I have great service at MultiCare, but they didn't seem too interested. The doctors was basically in a hurry. I'm glad I went to Madigan Hospital. Funny - I thought for sure Madigan would give me bad service but it was the other way around this time. Thanks for nothing MultiCare and you made me look like I was trying to get off work to play hooky when I was truly sick!!! read more

My throat had been killing me for 3 days! I couldn't sallow very well, eating was incredibly painful and so was drinking so I was also dehydrated. I looked up my health insurance plan to see where I could go and this place came up. It wasn't too far from me. It's right next to the petco I go to for my dog so it was convenient enough. The outside of the building suggests that this is a new location because of how new and fresh everything was. The inside lobby has video games and puzzles for kids and a TV for adults. When I entered the staff were friendly and took my name. I had about 5 people ahead of me, so it took maybe 20 minutes to actually get signed into the clinic. The wait took a while after that because of how busy it was, so in total I was there for 3 hours, but that's also including my own time. I ended up having strep throat and got antibiotics as well as some other medications to help with the pain and swelling. After the first day I felt so much better. I am so thankful to have had a caring nurse and doctor who answered all of my questions and were kind to me. It was a good visit all in all. I went back the next day because my boyfriend also had strep. There was no wait for him on an afternoon on Sunday. All in all it was a good experience and better than most Urgent cares I have been to in the past. read more

Hi me and my son visited the multi care urgent care, in Lakewood we were seen very quickly the staff were very friendly and attentive and we really would recommend it for your urgent care needs ! We felt like our concerns and needs were met and listen too Joshua V. read more

Horrible customer service. Made an appointment and still had to wait in car for over an hour to be seen for a 30 second test. Filled out registration information online & submitted insurance and had to do it all again upon arrival. Not happy. Absolutely ridiculous and pitiful. I will never come here again. read more

Checking in online is convenient! The wait times usually aren't too bad, and the staff are friendly and attentive. The waiting room is tidy and the rooms are spacious and clean. read more

MultiCare Indigo Urgent Care - Urgent Care Near Me - Tacoma, Washington

Everyone I encountered from the front desk receptionists, the medical assistant Ronni, to the X-ray tech and my PA Joe were very friendly and explained everything to my husband and I very well. All of my questions were answered and the urgent care facility itself was very clean and tidy. I'd definitely recommend this facility to friends and family, they take great care of their patients. The wait times were very short for 9 am on a Monday. read more

Shawna was so sweet and made me feel so comfortable. And Dr. Brandon was amazing and made sure I got all my necessary medicine. Thanks to Molly for the easy check in especially since I'm from out of state. read more

The provider was very kind and outgoing! Also he did a really good job at explaining to me exactly what was wrong and how to fix it. Also the staff was very welcoming and helpful! Would definitely come back! read more

There is nothing URGENT about this place. I have been here 2 hours and haven't even been triaged yet. At this rate I should've just gone to the ER. read more

I would NOT recommend taking your child to this location. My 2 yo son has been fevering for 8 straight days with a runny nose and a cough. Military Nurses had advised for us to treat at home but I knew something else must've been brewing so I took him in (thinking it may be an ear infection). We saw DR. COBB and he seemed to be in a rush, did a very NON-thorough exam, was rushing out the door as I was trying to ask him questions, and said my son was fine and was just fighting a bug. We left with no answers. That night, his fever went up even higher and he was an absolute mess. I KNEW something was NOT right so we took him in AGAIN to another location (Indigo MultiCare Puyallup) and sure enough, he had a MAJOR double ear infection with bulging ear drums. I was PISSED! The PA at Indigo said there was NO way this major of an infection was not already present at the time we went to see Cobb a few hours prior. If you want a thorough exam, go to Indigo Multi Care in Puyallup - NOT Lakewood. read more

I injured my knee on a plane on Good Friday and tried to go to an urgent care on Saturday. I made an appointment at Lakewood Multicare urgent care for Easter Sunday because they have X-ray there. I figured everyone would be cranky because they had to work but from the receptionists to the X-ray technician to the doctor everyone was kind, helpful and very professional. I received excellent care and from check in to check out was very quick. I would definitely recommend this clinic -it is not the closest one to me but if I need urgent care I will come to this clinic. read more

We came here 3 times and each time I've left beyond irritated. The nurses do not have their information organized and gave us wrong dates to return, THREE TIMES. So each of those times we came back, we wasted 40 minutes waiting In the waiting room. Getting a TB test should not be this difficult. Not returning here. read more

You close at 3:30pm on Saturdays and Sundays? And you have long wait times, and no appointments. Boy aren't you a whole lot of useless. Too bad we can't schedule emergencies around your convenience. read more

Thank you for being kind, compassionate, understanding and thorough! I loved my provider.

This place is awesome. I went in around 8:45am on a Friday because of a persistent sore throat. The front desk receptionists are very friendly. Right when I walked in, they had a smile on their faces and were ready to help. Check in was quick and I was called back within 10 minutes. The nurse and PA were nice and efficient. They listened to my concerns and were very reassuring. Turns out I had strep throat so they sent my prescription to my pharmacy and I was done! We're military and it's really hard to get appointments at Madigan so it's a relief to know we can go to Multicare UC and be taken care of so well. Thank you, MultiCare! read more

Went here on the suggestion of my friend who raved about it. I'm a military spouse and I had a really bad experience at Madigan and vowed to never go back there. We went early in the morning when they first opened and only had to wait about 10-15 minutes. I was seen for a sore throat. They take you seriously here and actually help you! Also, they really know their stuff and have good judgement. At first I doubted I had strep throat (because I've never had it before and it was still early) and when she took a throat sample it came back negative. She prescribed me antibiotitcs for the treatment of strep anyway based on my symptoms and it's a really good thing she did because my condition worsened. I will definitely go back here in the future whenever I have a medical issue. They are fast, knowledgeable and caring. read more

This place is my first choice when it comes to urgent care. I came down with a fast-acting urinary tract infection that kept me up all night and I had to go in on a Sunday morning. Everyone was so caring and professional as always and I was in and out in less than one hour. I've had these infections in the past so I was glad to start on antibiotics quickly. I am feeling so much better already and I appreciate how caring, professional, and quick they were. Yes, it can be a busy place later on in the day, but even at those appointments, I was still treated very well. Spacious waiting area and close to my home. Thank you, Multicare! read more

Staff were professional and nice. Melinda Hudson, ARNP was very helpful. And wait time was short.

Easy online scheduling an appointment for my cough, sore throat and general cold symptoms. My appt was on time, and check in was a breeze although I had never been to a MultiCare facility. I was seen by ARNP, Oliver who was fantastic. 3 x-rays for eliminating pneumonia as well. I was in and out in less than one hour. Great work Indio Urgent Care- Frederickson. read more