Came here on a Saturday and the woman at the desk told me it would take 2 1/2 to 3 hours start to finish and it did. They were accurate with that time frame. Expect to wait 3 hours. Im just glad I was able to get antibiotics for the puss infection in my throat! Thank you! read more

Two days later, I was called with confirmation that I have a fracture. The same doctor I saw that horrible day told me to get pain meds from my primary doctor and follow up with ortho MDs. No compassion, no apology, and still no pain management. STAY AWAY! read more

Unfortunately I needed to update my review. After working with them for about 6 months, they could not help me at all. They diagnosed me with "knee pain," which isn't an actual diagnosis. I had to be referred to another orthopedic, who is actually knowledgeable and helpful. I was told that they are known to help you just enough and long enough to say they did something, but not actually do something, and then refer you out. And that's exactly what happened to me. Between the lack of knowledge, help, and wait time to be seen, I would not recommend anyone to use their services. I feel I just wasted 6 months of my time that could have been much better used elsewhere. read more

Concentra Urgent Care - Urgent Care Near Me - San Marcos, California

Wish I could leave 0 stars. Can't believe this is called an urgent care. I split my head open in the morning and needed glue or stitches asap. Found the nearest urgent care. Waited in line for 15 minutes at 8:00am mind you with a paper towel on my head keeping pressure. And when i finally speak to the desk they are unwelcoming and tell me they don't have a doctor in that can take a look at me??? I mean isn't that the whole entire point. And you made me wait in line for 15 minutes just to tell me you don't have anyone that can see me. I mean it what world does this make since. Thankfully i was able to go to another urgent care that actually took the time to care for me. Absolutely ridiculous. Joke of an establishment and proof that our healthcare is failing and getting worse day by day. This is not the place. Go somewhere else. read more

Brought my daughter with a back spasm. We were told it would be 3 hours from check in to walk out. We waited 2 hours and 15 minutes in the lobby. She was taken back and as of right now, an hour later, the doctor hasn't even been to see her. I might as well have taken her to the ER! read more

This is the worst level of professionalism I've ever experienced. Employers have sent me to this location for the past 6 years and the staff has been consistently rude, unprofessional and inexperienced. I've never been treated so inhumanely by a medical center. I always leave feeling worse than when I walked in read more

We were staying at The Welks resort, about 15 mins away from this place. We are not locals, we live about 2.5 hours away. Our youngest had a fever and a body ache. Went there thinking it was going to be a long wait and expecting the worst. We were surprised, it was fast and the doctor and nurses were very friendly. We got very lucky finding it. They did COVID, cold, and strep throat test. He was negative for all. They gave him some antibiotics and fever reducer and we were on our way. We asked if it was because of him being in the pool for ever. They could not say. Well glad we didn't have to cut our vacation short. He was back to normal next day. read more

I always have a great experience at Concentra for my work mandated visits. Liz, Daisy, and Estefania are wonderful--always friendly, professional, and quick to get me in and out without any hassle. They make the whole process easy and stress-free. I really appreciate their kindness and efficiency every time I come in. Always look forward to seeing them! Highly recommend. read more

One of the last places that I want to be at is an urgent care. The service here, however, is quick and makes coming here pleasant . The front desk people are always friendly and helpful! I especially like Liz but after 2.5 years she still won't give me her number. David, Sean and Daisy are great too! read more

Low Communication skills and lack of understanding by front desk staff that leads to them talking to you as if they have 100 percent authority over a disabled person. Don't come here unless you like being talked down too. Simple steps can be taken to clear up things. Customer Service training is def needed The nurses in the back are pretty cool read more

This location sucks butthole. They say "I'll be right with you" then proceed to carry on with 10 tasks before getting back to you. Customer's are definitely not a priority here. I get there are things you have to do for your job, but tend to us instead leaving us to watch you for 10 minutes before getting back to us. No wonder the wait times at this place are so long. They delay the process for everything. read more

I went to this location on Saturday, its by far one of the most efficient center I have gone too. The front desk staff Bianca was very attentive and have expedited my check in process . Elizabeth was very efficient and have look through all of my requirements and even did a respiratory fit test which service that they don't offer on the weekends. I definitely will choose this center again. I checked in at 3:30 and Im out by 4:25 Very efficient staff. read more

Concentra Urgent Care - Room is very clean and Tidy - Urgent Care Near Me - San Marcos, California

By far it has been the worst experience I've ever had, if I can complain about everything on here I would, I've been here since they opened, first patient on Tuesday slow morning, signed in at 8, hasn't been talked to since 9:30, got seen by the doctor at 11:00, ended up taking the x-ray by 11:20, and all that just to end up giving this shit to me and pay 30 dollars for all that bullshit, if I got give this place 0 stars I would read more

Concentra Urgent Care - Compression wrap - Urgent Care Near Me - San Marcos, California

Went to my appointment and the front staff was immediately on point, very professional, humble and capable of answering my questions. Liz and Daisy went above and beyond with their knowledgeable expertise. Hard to find highly intelligent, professional, humble, and knowledgeable help these days capable of multitasking and getting things done. read more

I've been going to concentra, for the last 4 months, shoulder surgery, the staff has been, great all nurse ate attentive and caring, Liz up front is on the ball and attentive. It's been a great experience this far. read more

Care quality sucks will wait for 2 hrs just for a PA Osvaldo to tell you "if it was up to me I wouldn't even prescribe any medication until it gets serious but since its a Urgent care then I have to" I highly recommend going to esco location honestly waste of time and energy and unqualified "PA" read more

Here for drug screening, was here at 8am, no appointment, checked in relatively quickly, was checked in and completed my test under 15 minutes. read more

Had my physical for work here. Quick and easy process, staff was very kind and polite, and the person who drew my blood did the best out of all my times having blood drawn. Location is very clean too overall positive experience. read more

Amazing I fell and cut my Leg open they saw me bleeding and rushed me right back in and out and very reasonable price!! Great staff great treatment!' read more

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Had my DMV physical completed here, my blood pressure was a little high, the doctor said to go to my primary physician for medication and sign the form, when I went back to Concentra, they said I have to redo the whole physical and pay again read more

I was sent to a different urgent care by my insurance company but it was closed. They said I could also go to Concentra if I needed. I was visiting my son in North County and don't know the area. The Concentra was clean, the service at the front counter was friendly. The clinical staff were fantastic once I got in the room, I was seen, x rayed, bandaged and out in an hour. read more

Had a few visits to this office due to work requirements and once when I was feeling under the weather. The waiting area was clean and even had coffee and snacks available. The staff was also professional, I was seen quickly, and parking was no issue. read more

Horrible office staff. Very unprofessional, hostile, act as if you should be lucky to be in their presence and that they have shown up to work to serve you today . It's quite an experience and unfortunately one that is very unbecoming of an urgent care. It will likely hurt the facility to continue to employ uneducated, unkind and u friendly , young women to work there. I will no longer give them my business or recommend them . Will also tell everyone I know about my experience there. I have been in health care for over 30 years and these young women give health care a bad name . read more

Nothing but good things to say. I started coming here due to a work injury and saw Dr. DeGuzman. He and Elizabeth took the time to listen to my concerns and symptoms and put together a consistent plan of action. It's convenient that the physical therapy is also in the same building. The staff is kind and so are the therapists. My therapist was Carl- very cool guy. I also like the availability and scheduling ahead as it helps me plan accordingly. Definitely recommend. read more

I came in today with rib pain from pneumonia. The receptionists were kind, helpful, empathetic, knowledgeable, and professional. I felt well taken care of, the waiting time given to me was transparent and accurate. I will be coming back here for any other health concerns. read more

K Worst place ever. We made an appointment, and they said it would still be 3 hrs after we arrived. .Canceled the appointment and went to CVS walk-in. Way faster. read more

Absolute garbage, sat in a room for over an hour waiting for a shot that they didn't have with my newborn screaming in the car with my wife and I'm standing in an enormous amount of back pain waiting waiting waiting to then come out of the room to ask and be told they don't even have it. What a joke of a place absolutely horrible people. read more

A-Hole staff, my bad Mr. Medical Assistant didn't know you were a doctor, you guys just let any body work here don't you? How about you just listen to the patients chief complaint and give it to someone who knows what they're doing read more

Everyone I met who works here is super rude. The curly haired greeter in the front didn't greet me, never seemed happy to see me, never welcomed me, and raised her voice at me. The second person in scrubs, called my name, held a door open, I said "Hello", he then swiped his arms quickly as if to tell me, "hurry up ". Then as I was waiting, another person in scrubs at the front desk told him, "it's always you." He replied, "this is why I don't like getting them." This was my first time in here and so far, I hope I never have to return. When I left, they never even gave me any information or said, "Have a great day." read more

Zero stars If I can!! Front desk very RUDE!! Staff are inconsiderate!! We went there early (before they open) then I am hearing them say to patient "wait times can be up to 3hrs" like what??? You guys just opened!! So most patient just leave!! First time we went, we waited for 2hrs just for urinalysis!! I tried to followup at the front desk but she was soooo rude that she didn even let me finish talking yet! read more

I've been here in the past with no issue. I came in today with a head injury and have been treated terribly by Serena the red haired tyrant in the front office. This person is a toxic representation of what should happen when you enter a care facility. Someone should really reconsider her position as she is extremely rude and condescending. One example of this when asked on pamphlet which pharmacy I would like to use, I put CVS on twin oaks in San Marcos. Her response was if I don't put the physical address she will just put on my notes that I refused medication with a smirk on her face. Mind you I'm there for a head injury and haven't been seen yet. My giant company I work for told me to leave and go somewhere else. I can only imagine how Serena treats elderly folks or anyone else in need of proper care. She should not be in a position to abuse patients like she abused me. Another example. My company didn't give me a reference number or anything to take with me to concentra. Serena was very vague and unhelpful. She wrote on a sticky note a number for my HR manager to call. My HR manager called me back and said the recording was not clear and she wasn't sure how to proceed. Again Serena was very pushy and rude yet still couldn't help me resolve the issue. When I got to the Escondido location. I was able to give them my HR managers number. They called my manager and we're able to resolve issue with no problem. Why is Serena so rude and unhelpful to sick and injured people? It's a very disturbing way to treat people. read more

If I could give this place a minus zero I would. When I arrived, I was told the doctor was at lunch and would be back in 30 minutes. After one hour and 45 minutes, I asked the receptionist what was going on. She again told me the doctor was at lunch. I explained that she has already told me this and I had waited as long as I had. Then I asked why other people were taken in before me and she explained that they take workers comp patients first. I asked if I came back in the morning when they opened if I would be seen right away again I was told workers comp patients were seen first. So thanks but no thanks, I ended up with COVID and if I had been seen, maybe I would have been given the correct medicine and not gotten as sick as I became. I use to work in the medical field and this is totally unacceptable. I called my insurance company to let them know how bad this place is. DON'T GO THERE!!!!! read more

I had to get a physical & TB test done over here for employment a year ago and it went well! The wait was longer than I was expecting, but the process was smooth. I should note that there was paperwork that needed to be filled out (patient information), so the long wait wasn't uneventful. The medical assistant and NP also let me know I'd have time to fill out the papers while in the examination room if I needed time. Quality of service was great. The staff in the front desk, physical therapy room, plus the MA and NP mentioned above were friendly, thorough with everything that needed to be done, knowledgeable, informative, and helpful. Although I was in there for almost 2 hours, I highly suggest getting a physical here if you need it for a job. Physical included getting weighed, height taken, drug screening, hearing and vision test, checking mobility, and lifting 50 lbs. read more

I highly recommend Concentra San Marcos. The front office was friendly and very efficient . The person who did the prep work was also friendly and efficient and the doctor who saw me was thorough explained everything but best of all I was in and out in 30 minutes. The physical building was neat and clean. Thank you San Marcos staff. read more

So for the third time now i have driven an hour and a half to come here. Ive called before coming to make sure they would be open until 8 for a urinalysis test so i cannbegin work at a new place of employment. There's 4 people behind the desk chit chatting when BIANCA tells me (The time is 7:32, );"Sorry but we already sent the tests out, we stop doing tests at 7:30." The girl next to her says;" we can just send it out in the morning" But BIANCA SAYS "NO." What's funny is i was just here the day before yesterday and they had no problem giving me a test but of coarse the girl never read the notes on my employers account so she ALSO TURNED ME AWAY. This place is a joke. They are too lazy to do their jobs. They are SUPPOSED to be open till 8 if i get here at s7:30 they are SUPPOSED TO DO THEIR JOB AND ASSIST ME. Do not go here its not worth the money. unbelievable!!!! And im not stopping here! I will be calling the Director in the morning! If they don't want to work they read more

Concentra Urgent Care - Concentra - Urgent Care Near Me - San Marcos, California

I highly recommend Dr Ashley Tomasino & Dr Taylor! Thank you very much for taking good care of me. I feel a lot better than before... you're the far best acupuncturist out there! Keep up the good work I appreciate you! read more

Showed up, checked in, and waited for 30 minutes before they told me they don't treat women's health.

I need a fit test for work - a 5 minute test. I've been here twice now and was told it would be a 3 hour wait (there were two people in the waiting room). Came back tonight at 7pm (they close at 8), no one in the waiting room, employees just sitting around and was told I couldn't get one. Same reception both times. Won't be going back. read more

I wanted to give this place 5 stars because Dr. Ashley Tomasino is an incredible acupuncturist and she helped me so much in decreasing my pain after I suffered a knee injury at work two months ago. The medical assistants are also usually pretty nice and conversational, which makes that part of the experience pleasant. However, the rest of my experience with this Concentra location was poor, to say the least. I didn't feel the MD had my best interest in mind or that he even believed I was in pain, and really that's the part that matters most and brings the stars way down for this review. I don't want to have to convince someone who doesn't believe me that I'm in pain every time I see them (which was once per week for the last 8 weeks). That's ridiculous and a waste of my time. So I originally planned on giving 3 stars, but today's experience knocked it down to 2: I was supposed to have my last acupuncture appointment today as well as an MD appointment. I saw the MD first at 10am and he released me from care because there was nothing left for him to do to decrease the pain that I, yet again, insist to him I'm still experiencing at a level of roughly 6/10 daily since he took me off of light duty at work last week. But cool, I 100% agree that there is nothing left that HE can do for me because all he did was prescribe an OTC topical. Then I was told by the medical assistant to come back at 2pm for my acupuncture appointment and given a paper with that appointment highlighted. Gladly! Looking forward to it! I tell the front desk on my way out to call me if anything changes with the appointment so I don't waste another trip and she agreed. I didn't get a call or text so I showed up at 2pm as planned and I was turned away by the front desk (different girl this time) saying that because I was released from care by the MD this morning, all future appointments were cancelled. So I missed out on my last acupuncture appointment, the ONE thing that actually worked at decreasing my pain, because the MD didn't have anything left to do himself? What??? And for the staff to just let me waste my time and gas money was also so unprofessional. If you cancel someone's appointment, CALL THEM AND TELL THEM. I won't say I'll never go to Concentra again because it's hard to avoid since a lot of employers love to contract with this company, but I will stay away from this particular location, which is sad because like I said their acupuncturist is incredible!!! I'm hoping Dr Ashley opens her own practice because I'd see her again in a heartbeat! read more

This was my first time getting acupuncture. I was a bit nervous going in. Dr Tomasino created a great first time experience. She was very knowledgeable and passionate about her work. She took the time to thoroughly explain the procedure to me and answered any questions I had. Thank you Dr Tomasino for a great experience and I'm looking forward to my next one. I highly recommend her for anyone getting acupuncture especially if it's your first time. read more