Love my new quartz countertops from Concepts! They were wonderful to work with from beginning to end. They actually returned and answered my emails quickly, which I found other companies never got back to me. I asked lots of questions, which included removal of old countertops and installation of a new sink that I ordered from Concepts. I chose Sparkling White quartz and the cost was very affordable from Concepts. Installation went great until they tried to install the countertop on the island. The measurement was off just a bit and the stove would not slide back in. They took the countertop back to their shop and fixed the problem and brought the countertop back the next day to install. Perfect fit. I also love how they rounded all the corners! Would highly recommend Concepts! I am now in the process of having a backsplash installed and the cabinets painted. read more

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A+ and five star customer service experience with Megan. My family needed to pick out slabs of granite for our house and Megan guided us through our options and explained the basics about granite cutting so we could make an informed decision. Did you know granite is essentially shaved off of mountains worldwide like cheese slices, and each slab is unique? Concepts goes above and beyond to measure your house to double check measurements before cutting granite slabs, adding to the level of precision. Granite slabs are cut and perfected in-house at Concepts, then transferred to your home for installation. read more

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Had an excellent experience from start to finish with Concepts. Jennifer Retail Manager was very considerate to answering my endless questions and the granite I picked out was in great shape when it made it down for install. The two installers Rocky and Chris came down on a dreadful snow day and were very knowledgeable and professional in the install. They are a great team and if you use Concepts I would ask for them if possible. Finally the price quoted was more than competitive and hard to beat. read more

Concepts - Granite Countertop and Island install - Building Supplies Near Me - Batavia, Ohio

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First off. Never mentioned they don't do the tear out for the counters at any point. Even when talking to the guy out measuring. Just a line in their contract. Talked to owner. He was extremely condescending, rude and zero concern for customer service. Tried charging me. They under measured multiple slabs. They damaged walls in all three rooms they installed in. Even jammed into my new drywall. See pic. Nothing lines up. Huge gaps. Didn't seal the tops. Left big mess in each bathroom. Have to hire my painter to come back out to redo his work he just. They mention slight damage possible but this was extreme inexperience or negligence. I emailed them about all of this 5 days ago. Dead silence. Do not use this company. Funny part is given my line of work I would have been a huge referral source for them had this went well. It didn't. Should've stuck with Home Depot. Even they would've done better. read more