I recently purchased a vehicle from Denis Auto. Company policy states cars over 7000$ are safety,…read morecertified and have a 1 month warranty. I purchased a 2012 volkswagen that cost 10995$ -- Again, when purchasing vehicle, It was guaranteed certified and safety checked. Upon taking the car to the volkswagen dealership, it was discovered that the suspension is very badly damaged and dangerous to drive and rear brake caliper is 100 % seized, the e-brake is innoperable because of the damaged caliper and is damaging the transmission, engine and have possibly damaged other components. In addition, part of the exhaust under the car is falling apart due to a rusted out section. Under SAAQ mechanical inspection guide sections 4, 5, 7 (suspension, brakes and exhaust) these components do not pass or meet safety requirements and either were not checked were not properly checked or I was lied to. Heard back from "admin" saying because the car belonged to one of their sales people it wasn't considered a dealer sale, even though it was clearly listed ON THEIR WEBSITE their response: " It is a private sale so denis auto has no relation in this transaction so!" no offer to make this right, no apology STAY AWAY FROM THIS PLACE Lied about the condition of the car Lied about safety Lied about certification

My family has bought 6 cars from this dealership over the last 19 years and have our maintenance…read moredone there (even though we live in Ottawa), and we never had any problems. We are very please with their service.

This review is intented only at saving you a lot of problems…read more I bought an Acura TL in December 2008, the car is awesome but their sales consultant Alain Goulet managed to get me into a lot of trouble in making a mistake when writing the contract .... which end up costing me $879.00. Wait it is only the beginning, Goulet and myself had a verbal agreement that upon returning my old Acure he would give me back my winter tires, rims and TPMS valves all worth $1551.00. Now he claims that he cannot recall such an agreement, I will have to go to court to get back what already belongs to me ! Worst, their financial agent Francine Clement supports him ... talk about a good scam. Save yourself a lot of trouble ... If you like Acura cars (they are very good) please find yourself a real Acura dealership and visit the one in Ottawa.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

Excellent service!!! I got a 2010 volkswagen jetta and I…read morelove it!. Thanks for all the advices and recommendations. I'm super happy that I could buy my car in this dealership, they gave me a 1 year guarantee and Al was super nice and answered all of my question.

I came in with my Audi Q5 repair. They did an amazing job!!! Very impressed! The staff are friendly…read moreand helpful as well.

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

Bought a used car there, great experience, no nonsense, straight talk, no buy pressure. Fixed…read moreissues they found and I noticed without any arguing. Would highly recommend.

N'allez pas sur place avant d'avoir appelé. Comme ça quand le vendeur va vous manquer de respect,…read morevous allez pouvoir lui raccrocher au nez. Je donne 2 étoiles au lieu de 1 en raison du jeune qui s'est occupé de moi et était très gentil pendant l'essai routier. J'arrive au vendeur. J'aimais le CX50 vert mais je voulais des pneus tout-terrain. Je lui dis "je serais intéressé mais je voudrais des pneus tout-terrains. Si vous me créditez..." Il me coupe la parole, me tutoie, "je t'arrête tout de suite, nous on fait pas ça". Je lui dis regardez vous chargez $600 de frais d'administration. Coupez ça, laissez-moi les tires et je suis intéressé. Mitsubishi m'a fait cette deal mais j'ai pas..." Il me coupe encore, visiblement irrité, "on peut pas faire ça, je dois te charger plein prix". Je lui demande "Êtes vous vraiment prêt à perdre une vente pour un simple set de tire" Il répond en levant ses bras "ON S'EN FOUT. Jva le vendre anyway". Après il a essayé de me vendre un méridian couleur sable qui a ces tires mais comme 3000$ d'affaires inutiles dessus. Oh et quand j'ai demandé le prix total il dit "Il me faut vos informations". Quand je suis parti, je lui ai dit 1- qu'il venait de perdre une vente pour un set de tire 2- d'être plus poli avec les clients et 3- je lui ai souhaité bonne chance pour la période des tariffs. Alors appelez avant d'y aller pour rien.

I strongly advise others to avoid purchasing a car from Car On…read more I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car.

** BEWARE OF CAR-ON AUTO SALES **…read more I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **.