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    Concho Propane

    3.9 (7 reviews)

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    U-Haul Moving & Storage of San Angelo

    U-Haul Moving & Storage of San Angelo

    (19 reviews)

    My trip went off without a hitch. This location had very friendly, pleasant, and helpful staff…read more Zack helped me easily and made the process headache free.

    I rented a 6x12 open trailer to haul a Polaris Ranger. Unfortunately, the Ranger did not fit. We…read morerealized this within less than an hour of renting the trailer and immediately contacted the location to see what our options were. I asked for a refund and was denied by the employee on the phone, with the general manager apparently in the background also refusing because it "left our lot". I then asked if they could at least apply a partial credit toward renting a larger trailer at another location that would actually fit the Ranger. That was also denied. Their response was essentially that we should have known whether or not it would fit before renting it. The frustrating part is that my father-in-law specifically asked them beforehand if they thought the Ranger would fit, and he was told that they believed it would. What really disappointed me was that there was absolutely no attempt to find a solution. No refund, no partial credit, and not even an offer to help us move into a longer trailer or toy hauler that would have been more appropriate. My suspicion is that because they did not have a suitable trailer available at this location, they were more interested in completing the rental than making sure we were getting the right equipment. I understand that customers have some responsibility to know the dimensions of what they are hauling, but good customer service is also about trying to help when something clearly isn't going to work--especially when the equipment is going to be returned almost immediately. Keeping the full rental charge while refusing to offer any reasonable solution or credit toward a more suitable trailer left a very bad impression. Extremely disappointing customer service. Now I know why they have a 2.2 rating.

    Concho Propane - propane - Updated September 2026

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