Charged me for an extra bag of chips he was trying to be sneaky about it and thought I didn't notice him scan something he had on the side of him I asked for a receipt to check if he actually did and sure enough he did then he started yelling at me when I confronted him about it make sure you check your receipts ! read more

I used my debit card to purchase gas, I put $21.00 and when I got home I noticed SHELL HAD TAKEN IT UPON THEMSELVES TO CHARGE ME AN EXTRA $50, service fee or ??!! Have to make another trip to get my money back! Thieves I wouldn't even give a star! read more

I live around the corner from this gas station. to this gas station around 3 AM to buy a Red Bull. I come back at around 10:30 AM to buy the exact same Red Bull and I'm being charged two dollars less. I asked and the prices have not changed. Looks like this overnight clerk is ripping customers off. read more

The air machine is broken, and judging by the faded and torn "not working" sign, has been broken for a while. Gas stations need to provide air for tires and when the machine is broken they should fix it. Will not be stopping here again even though it is right by my work. read more

I would be nice to be able to get gas in peace. That is not the case here today, several guys are approaching cars. They are all pushing different products. These same product pusher got all offended when people politely say no thank you. I wish this gas station had a car wash- yes car wash, no pushy sales people please. My husband had even offered to get me gas later today, but I didn't want him to have to make a trip out just for gas. read more

Every worker or clerk who works the register always says the shells rewards doesnt work apparently... there have been days where I have told multiple clerks about inputing my phone number for my shell rewards and they say "don't work" or "don't know what you talk about buddy" this seems like very shady buisness behavior. read more

About to get on the 242N freeway in my husband's car, I noticed that the beeping sound I kept hearing was the low fuel gauge. Having recently run out of gas in Napa, I decided to quickly pull right into the Concord Avenue Shell, just before the light changed for the freeway onramp. I entered the five-digit zip code required to use my credit card and then accidentally hit "help" instead of "enter" - the help screen calls an agent to come help you. The station seemed pretty busy so I just tried pressing "clear" a few times - the station mart wasn't very close to my pump and I didn't want to bother any employees, so I just waited a few minutes and finally it reset and allowed me to enter the zip again. Pretty convenient location - plus, I love the Chili's across the street! read more

Concord Avenue Shell - Shell food Mart and cashier - Gas Stations Near Me - Concord, California

Right off the freeway, around some late night eats and easy to get back on to said freeway. Even late at night there's some decent activity so it's not all sketch. A solid gas option should you be traveling through the east bay. read more

I I'm not one to just post negative reviews as two years ago I actually posted a positive review of this gas station. The review two years ago could not be more wrong for today. Yesterday I went into shell and only had $100 bill or $7 and some change. I wanted to make it easier on the attendant so I did not give him the $100 bill I came to the window with the 7 and change. I handed him the 7 and change through the window, the nighttime window drawer. He glanced at it and told me that it is $9 and some change. I said that that is $9 and some change and to count it. he refused it and push the drawer with the money in it toward me. I pushed it back toward him and told him to count it because I needed that pack of cigarettes. He refused and proceeded to slam the drawer back toward me and held it so that I couldn't push it back and made me leave without my cigarettes. Today I go in to buy my pack of cigarettes like I have every day for the last 8 years. I had my $10 bill ready and unfortunately it was the same guy. He told me systems were down. Then I asked for his name and he refused to give it. Because, systems we're obviously not down. I asked for a pack of cigarettes. He said they were out of cigarettes even though the wreck behind him was full. I asked for his name again and again he refused to give it and told me to leave. I've been coming to this gas station for 8 years and have never been treated the way this man treated me. He should be fired and he also would not give me the name of the owner or his boss. I will be there first thing in the morning to speak with the manager lady but needless to say I won't be going back to this gas station if that person is still employed there. They're going to miss out on a whole bunch of money because it sure as hell add up over the years I've been coming there read more

I was there this afternoon and there was some policy they apparently have to not accept certain cards from people unless they have the chip. While this may sound reasonable it appeared to be racially motivated and I was really dismayed to see the young man in line ahead of me essentially being refused service. The guy behind the counter said to talk to the manager, but would not accept the card. He said that he didn't think there was anything wrong with the young man's card or the reader, but that the manager would not allow him to accept that type of card without the chip. I've been there before and had rude service, but this made me mad. I asked the guy why this policy wasn't posted. He said he'd asked the manager to put one up but she won't. Which I suspect means it's not being applied to everyone. read more

So bad customer service ever I seeing in shell gas station I always use shell gas from 4 years ago I never see customer service like this . I ask the employee to sweep fuel Rewards and he try telling me u can't use it . I try explaining how it works and he try Escape the step. I get so bored and I tell him give me $32 and he ask me for my ID to check card okay np I give to him and he try tell me this card not ur name!!!? come on it is . my car is low gas light on . I tell him plz give my id and card I lyft this station and my light on . It Always high price too . read more