We just returned from Saint Lucia and had the best time. Sally and her team did a wonderful job…read morecoordinating the logistics. Sally is professional and hardworking. She walked us through all the guidelines, things to expect and also gave helpful hints getting passed customs quickly. I highly recommend TravelSmith and looking forward to booking our next vacation.

I recently returned from a bucket list trip to Scotland, coordinated by TravelSmiths. The sites…read moreand experiences were above all expectations, making me happy that I entrusted this trip to TravelSmiths. Throughout the trip, Sally and Paul could not have been more welcoming and attentive. The resulting camaraderie that developed amongst my fellow travelers added immensely to the experience. I came home with magical memories of my travel adventures, and with some new friends. Time to book my next trip!

Ross has been amazing to work with every time. Quick to…read morerespond. Answers our questions. Gives guidance, as needed and appropriately, for every part of the trip. I used a website to get multiple quotes for a recent cruise. Ross/CCV gave a competitive quote. They're local to us, so we visited in person. After meeting with Ross, we booked that cruise. We've been so happy that we have booked 4 more with Ross.

Booked a cruise with them and had a great experience and with good support, responsive and…read moreknowledgeable team.

Jen helped us with many times with questions on travel destinations. Would highly recommend her…read moreservices!

I feel so relaxed when Silvana books our trips because she pays so much attention to details, so…read morethat I don't have to. I gave minimal instructions on what we envisioned for our trip last week and she absorbed every piece of information and fully customized our trip, including transportation, stay, and excursions. I love how organized and quick to responsd she is. The quote included a conceptual schedule and budget breakdown which kept our experience smooth like clockwork. Whenever I had an issue during the trip, she was faster to respond and track a remedy for us than service/concierge staff at the hotel.

I got a recommendation from a good friend to plan my honeymoon. I'm so happy we contacted Classic…read moreTravel & Tours. They planned an incredible 2 week 4 city trip to Thailand and Cambodia. During the planning, they answered all of my questions very promptly while providing great recommedations and made it a very smooth process. During the trip, we were able to visit all the major attractions in each city at a very comfortable pace. The guides were extremely friendly, professional and very knowledgeable. All the air and ground transportation were included in our package and were always on time which made everything very convenient. All the services arranged by Classic Travel were spot on. I would recommend Classic Travel & Tours for your travel planning. Thank you planning a very memorable honeymoon!

We have used Classic Travel for several years and several trips. We are highly satisfied and have…read morerepeated our use of them and ratcheted up the scope and complexity because we know that Bill & Nancy can handle it and will create for us an extraordinarily educational, fun and highly memorable experience. Our most recent experience was this past December(2021). We took our entire family, all 15 of us, on a trip to the Galapagos islands, Peru and Machu Picchu.  The trip and it's transportation , excursions, guides, hotels and meals was well thought out and well planned. It actually exceeded our expectations,which were NOT low!  We rented an entire boat to accommodate all of us in the Galapagos islands. The boat was comfortable, the crew was capable and friendly, the guide was knowledgeable and helpful and the food was beyond delicious and beautiful!   Being in the Galapagos this way was a magical experience!  We then went to Peru and stayed in Cusco, an historic colonial city, enroute to Machu Picchu. Bill at Classic arranged amazing experiences for us such as rafting on the Urubamba River in Peru, riding to Machu Picchu on the Hiram Bingham train, a former Orient Express train and many other things. The transportation arrangements were flawless, the guides were helpful and knowledgeable. I really don't know what more to say to praise the team at Classic except to say that we have used them before. They earned our selection of them for the trip in December 2021 AND I will be using them again in the future!  In case it is useful for readers to know, Classic planned a remarkable trip for us to Belize for five days each in the mountains and in the shore. They also put together a wonderful trip for us and another couple to Argentina and Brazil. We were in Patagonia, Buenos Aries, Argentina, Iquzu Falls and Rio de Janeiro.  Their commitment to detail combined with their knowledge and resources have been of extraordinary benefit to us. Ed NJ and NYC

They were very informative, helpful, and good to work with. Answered questions we had.read more

Terrible company. Save your money and book somewhere else. It's not worth the frustration of…read moredealing with them - long hold times, poor communication, unfufilled promises. just overall bad service. also, they fluff their reviews on another site. they ran a contest as incentive for customers to leave reviews. all of those reviews should have really a disclaimer...

I travel fairly extensively for both work and personal reasons, I only used this travel agent to…read morebenefit my cousin regarding her destination wedding. I have never had such an unprofessional and poorly managed travel experience. What compelled me to post was the agent's crude and incompetent managing of the arrangements and lack of customer service in communication with me. Despite her voicemail stating she returns calls in 24hrs, I had to call her repeatedly to book. I compared my story with several in the group of 50 that traveled and they reported the same experience. When I arrived at my destination, the transfer company didn't have my reservation and what's more, when they called the hotel, they reported to me I didn't have a room. I called the agent, Tina Fleck, and while it was 2/12/15, her voicemail announced her schedule for 2/4/15. My suspicions were confirmed, she would not be of help to me. It took me two hours in a foreign country to correct the mistakes when I began to receive angry texts by Tina. I've attached the photos of her texts which included her telling me what arrived in my travel pouch instead of her hearing from me what I actually received. She informed me that she was an 'amazing agent and mother'....which still confuses me as to why we were discussing her personal life, certainly not a topic I introduced to the conversation. And her referencing....'maybe next time, you'll...' I'm sorry I thought I was the customer? For her to tell me I was incorrect about what I received in the mail and inform me in several ways, the mistakes I made, I found to be very unprofessional. In fact, I requested her supervisor's information on three ignored occasions before she finally said she would 'be happy to fill him in.' To date, I haven't heard from the supervisor, perhaps he approves of this style of communication? There was definitely no after-travel satisfaction survey. I asked several persons in our travel party regarding their experience and heard 'I don't like her.' As well as descriptive words such as 'flake, flighty, not all there' from multiple guests, as well as the party organizers. A bridesmaid told an extensive story about Tina'a inabilities to manage the billing process and how, despite multiple clear emails, Tina had to ask the bride to clarify travel arrangements for this one particular guest. Run! Don't use this agency, especially Tina Fleck! I gave it one star only because you aren't able to post without any stars, but clearly it doesn't deserve any!

Another awesome Ultra Tech Destination Wedding. I am a wedding photographer and do a fair amount of…read moredestination weddings. Ultra Tech is my number one Destination Wedding Travel Agent. Their knowledge, preparation and professionalism is unmatched in the industry. Every trip is just flawless. Thanks again!

Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.