This was my first all inclusive and i gotta say it was so pretty! I'm impressed! This hotel has…read morewonderful views, we were up on the 7th floor and loved that cause we could see the ocean and the lagoon, sunrise and sunset! The lobby is beautiful, it's a smaller resort so we could easily find out way around. Lots of choices for food and drinks, we never went hungry! But I ended up in the buffet the most, just loved it! So many choices, you could get a different meal every time! Stick with the Mexican foods, so good! Swim up bar, get any drinks your wanted in the pool, so pretty! Easy access to the beach and walking along we saw turtles just hatching! Our room was comfortable with the AC working great, very clean! Bring lots of $1 for tipping, many employees all around!

So so bad- we stayed in a VRBO within the hotel and have nothing good to say. We tried the all…read moreinclusive for a day and it was disgusting. The food was so mediocre and made half of my family sick. They promise 3 restaurants for dinner and only one was open during our stay and it has 20 total tables. The highest tier alcohol is Smirnoff and they probably fill it with water. Dangerous construction on property, elevators didn't work half of the time. Power surges in and out. Dirty pool and beach.

Just got back from our stay for our honeymoon at Secrets The Vine, that was from a Tuesday to…read moreSunday from April 28 to May 3. This place was INCREDIBLE! I have nothing but good things to say about this place for a all inclusive, ADULTS ONLY resort. The resort it self was clean, modern and flawless. The service and people working there was top notch, everyone made us feel like royalty. The food was so good, obviously some spots weren't perfect but 90% of the time we LOVED what we ate. Was full inclusive so we ate a ton and drank a lot! The pools were beautiful and lots of options having 4. From Tuesday to Thursday it was so easy to get a spot at the pool or beach, would show up at 11am and find a two chairs and umbrella no problem. Friday/Saturday it was a bit harder since it's the weekend so the pool area was packed by 1pm but went to the beach and again found two spots with umbrella no problem. Beach was solid for hotel zone, this area of Cancun is known for having bad seaweed but the resort did its best to keep it cleaned up. Was able to get in the water some days and not see the seaweed everywhere. We did a preferred booking so got room on a higher floor, exclusive quick check in, access to roof top pool and restaurant. So if you don't care about those things just do a regular room but the upstairs pool was incredible. This place is definitely a relaxing resort, not a ton to do at night but that's what we wanted for our honeymoon. Pool can be somewhat lively during the day with music, and performances but at night it's just casual bars, restaurants and what not. Everything dies down before 12. Did a spa day too and it was great, had a couples massage, full body scrub, and hydrotherapy circuit for two that costs $398. I recommend booking it when you arrive as they may have deals. It was a great experience overall, we would for sure come back 100%!!! Every single worker there was so nice and helpful. Did not have a single bad experience with anyone that worked there.

Guys please save your money and book your stay somewhere else . Worse resort I been to in my life…read morehorrible food horrible service . From the beginning we got here room was dirty we had to complain and get them to clean . The people who say this is a good resort clearly have not been to a good resort . At least go to one of the riu resorts. Secrets is not it. Food is horrible . Burned steaks . We had to leave the resort go to a restaurant to eat something good. Also on the beaches you get harassed every second to buy an excursion . Worse resort I been to in my life. Also my wife was pregnant we waited 25 mins to be seated and then the guy manager "Luis" in the steakhouse says I can't go in because I'm not wearing long pants. Great I understand and respect policy but why did you not tell me 25 mins ago when I came and checked in made my pregnant wife wait all that time to be denied. I will never return to this resort I will make sure none of my friends or anyone I know stay here take your money elsewhere . Also whatever you do if you do end up in this forsaken resort DO Not upgrade to preferred club the Infiniti pool is stupiddd and the alcohol is same as the other bars they just try to sell you on expensive alcochol by the bottle. They be like 4500 ... but in pesos .. in dollar 280 or something ... ripofff Anyone putting positive review for this resort clearly has not been to a decent resort and they do not know any better!

Late Post! 2/2026…read more Check-in was easy. They gave us bracelets that had a tiny metal disc that worked as a key to get in our room. Make sure you keep it on when you leave the resort. We were behind a group that did not have their bracelets, and they were asked to pull over to the side while the hotel confirmed they were all guests. The resort is huge, and everyone was getting lost even though there is a physical map as well as an interactive map on their app. But after day one, we got the hang of the layout. We wanted to visit Isla Mujeres, and the concierge gave us instructions and ferry departure times. I highly recommend the trip if you are staying here. We had a blast. I don't recall all the restaurants that we tried, but the steak and lobster dinner was a standout. I didn't think mole had any business on my filet mignon, but I was mistaken! The staff was amazing. Every request and every question was returned with a smile and a hand to their heart. This resort is one of the better all-inclusive adult resorts that we have had the pleasure of staying at.

Update: received a return e-mail that was AI generated from Gabriel Rodriguez who is the Room…read moreDirector Manager. Needless to say, it was so bland & not effective. It definitely does not make me want to return back to Atelier. The management such as Gabriel & Diego need some serious help & more training in management skills. They should train under Forbes Hospitality Training Program like the managers/staff at Ritz Carlton Grand Cayman. Go there if you want exceptional stellar guest services. Every mgr & staff person @ RC GC go over beyond for each of their guests. We chose this property to celebrate our wedding anniversary, a special occasion we had hoped would reflect in the exceptional hospitality and attention to detail for which this resort is known. As seasoned travelers who regularly stay at five-star luxury properties around the world, we understand that occasional issues can arise; however, what distinguishes an exceptional resort is how effectively those issues are resolved. The issues we feel in this case were not resolved during our stay. Shortly after checking in early July, we discovered that the toilet seat was loose & unstable, shifting significantly during use and creating both discomfort and a potential safety concern. My spouse actually fell off of the toilet seat. We promptly reported this issue in person to the front desk & were informed that the maintenance team will address it, but the problem remained unchanged. The toilet seat was never fixed during our entire stay. The lack of proper follow-through on such a basic maintenance matter was disappointing & not what we expected from this luxury resort especially during our special anniversary celebration. A more frustrating issue occurred the afternoon before our departure day. After spending the whole, hot & humid day at the pool, we returned to our room wet, sweaty & sticky ready to shower only to find that our room key fob had been deactivated. We were locked out of our room in wet swimsuits hot & uncomfortable. There are no phones around in the hallways to call the front desk. Due to the very large size of this resort, we then had to walk a considerable distance back to the front desk to have our key fobs reactivated. This inconvenience could have been avoided. We asked why both of our key fobs had been deactivated prematurely & we received no response. These issues reflect lapses in both maintenance follow-through, guest service & guest experiences. At a property of this caliber, guests reasonably expect reported issues to be properly resolved & room access to remain available until the designated checkout date & time. Atelier Playa Mujeres was on the 2025 Forbes Travel Guide & its reputation for luxury & exceptional hospitality were the reasons why we decided to stay there for our first time. There are many other luxury resorts such as Nizuc, Le Blanc or Live Aqua in Cancun competing & vying for the same category of repeat guests. Whilst there were aspects of our stay that we enjoyed, these avoidable service failures significantly affected our overall anniversary experience. After checking out & whilst waiting in the lobby for our transportation, Diego Gonazalez, the front desk manager approached us to ask about a couple of issues we experienced during our stay. Upon listening to our concerns & praises to some of their staff, we felt dismissed and not taken seriously after speaking with him. Diego was not effective at all in addressing our issues at all. Because we were displeased & frustrated with a lack of response from Diego, we asked for the General Manager's e-mail hoping that the future guests will not experience what we did. What a waste of time! On a positive note, the food here is above average with many offerings in various restaurants. Need reservations for most of them. Los Abrazos was our favorite. There are some rock star staff at this resort: Byron (bellhop), Gerardo (Los Abrazos), and Alfonso (main pool waiter).