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    Conerstone Senior Living

    5.0 (1 review)
    Closed 8:00 am - 8:00 pm

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    5 years ago

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    Garden Plaza of Valley View

    Garden Plaza of Valley View

    5.0(3 reviews)
    1.0 mi

    My parents were looking to move into an independent living community to lessen the burden of…read morecooking, cleaning, and home maintenance, as well as increasing their social involvement. We toured eight different facilities in Boise and the Garden Plaza of Valley View was by far their favorite. We actually didn't have an appointment and just stopped in to see if we might be able to talk to someone - Pam welcomed us with open arms and gave us a very thorough tour. They joined the waiting list, and moved in a few months later when a space opened up. At this point it has only been a few weeks since their move, but they are extremely happy and we've noticed a difference in their health already, especially with Mom. Her speech and walking have both improved, and we credit the Garden Plaza with that. She has 3 regular meals a day, social interaction, walks more, and she doesn't have the pressures that came with owning and caring for a full-sized home. My folks tell us every day how nice everyone is, from the staff to the residents. They wish they had made the move years ago and say everyone they talk to says the same thing. (Better late than never!) I liken it to living on a land-based cruise ship - all their meals and utilities are included, their unit is cleaned weekly (including towels and linens), there are tons of activities, there's transportation to get them around town, and everything is bundled under one price so they don't have to keep track of a ton of bills (or even this one - they're set up on auto-pay)! It's so nice that my teenage daughter wanted to move there after getting a tour. To say it's been life-changing is an understatement. My parents are thrilled, my siblings and I are thrilled, and a huge load has been lifted from all of us. Since I don't live in Boise, it's an enormous comfort to know they're happy and that people are checking in on them daily. Thank you, thank you, thank you to Pam Dillman and all the wonderful staff and residents at the Garden Plaza of Valley View! (Oh, and there's an AMAZING bakery in the lobby - try the blueberry lemon cake.)

    This is a very Special Place for your loved one.. I took…read morecare of My Father for over 8 years before he needed professional care. I also took care of my sweet Aunt until her Dementia became debilitating. Both my father and my aunt went to two separate places in California for their Care. I was so unimpressed and had to actually move my Aunt to another place. Neither of the facilities had an RN on staff or PT. Garden Plaza of Valley View has BOTH! Every time I visit, they are doing something Special for their residents. They even built a Bakery so that the residents can visit and have a sweet treat. If you are considering special care for a loved one, take a tour with Melanie. She is personable and understands how important this transition is for everyone in the family. The Company is locally owned, I believe this makes a difference.

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    Garden Plaza of Valley View
    Garden Plaza of Valley View
    Garden Plaza of Valley View

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    St Luke's Boise Medical Center - Roomy private quarters, 9 East

    St Luke's Boise Medical Center

    2.3(107 reviews)
    3.7 mi

    Today was the first time in a few ER visits I actually felt like I was bothering ER staff at their…read morejob. Came in between 1:15-1:30pm. Super busy day, and I could tell based off the parking lot alone. I walked in with my mother, who is visibly not well, and the receptionist working was absolutely terrible. Horrible attitude. Just uncaring, not polite whatsoever. Very blunt and rude with her questions, had a scowl on her face, and looked irritated as my mom is giving her information. I, mistakenly, mentioned "I'm not sure if you know, but there's a wet puddle on the floor". Mid sentence she rudely cut me off, "I know. Someone's coming. We see it". I said, "ok, sorry to bother you at work". Walked away. Triage nurses? 10 gold stars. I acknowledged their stresses, and they were absolute angels. Once we were able to get a room, we waited. Understandable given how busy they were. When the ER doctor came in he was TREMENDOUS. While I'm sure he was over the day he maintained great bedside manner, looked us in the eye, patient, and super caring. 10 stars for him. The CNA that came in before him was also super nice, and patient. The RN? lol RUDE. Seemed annoyed my mom was asking questions, and just flat out annoyed with people breathing it felt. Between the receptionist and the RN, the tension and annoyance was so palpable I felt uncomfortable being someplace where people are supposed to be professional. Again, I get being stressed out and with Dr Google, I totally get the frustration.. human moments are forgivable, but this? Never again. The ONLY reason I gave this 2 stars was for triage, the CNA, and the ER Dr. They were actually really nice given the circumstances. I typically don't do reviews often, but this was enough for me say something. I plan on calling the feedback line as well. I always talked about how great St Luke's is, but after today it's not likely I'd recommend their care again.I

    My experience with Dr. Andrew Lewis and his office has been one of the most alarming and…read morefrustrating interactions I have ever had with a medical provider. On multiple occasions the office called in the wrong prescriptions despite me clearly stating the medication and dosage and having the staff repeat it back to confirm. These errors happened more than once and demonstrate a level of disorganization that is unacceptable in a medical setting where accuracy is critical. The most concerning issue involved a prior authorization for a medication that is essential for my health. I was repeatedly told by Dr. Lewis and his staff that the prior authorization had already been submitted to my insurance company. After waiting nearly two months with no progress, I contacted my insurance provider directly. They confirmed that they had never received any prior authorization request from this office at any time. Nicole, the "account manager," also refused to escalate the situation despite being told that this medication is medically necessary. I was told it could take 4-6 weeks just for the office to send the prior authorization, which does not even include the time it would take for insurance to review it. For patients who rely on critical medications, this kind of delay is not just frustrating... it is extremely dangerous. Being repeatedly told that paperwork has been submitted when insurance confirms they have received nothing raises extremely serious concerns about the office's administrative practices and communication. Because of these issues, I will be filing a formal complaint with the Idaho State Board of Medicine so that this situation can be reviewed and investigated. Patients should never have to chase their doctor's office for months just to find out whether something as basic as a prior authorization was actually submitted. Based on my experience, I cannot recommend this office.

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    St Luke's Boise Medical Center - Getting ready for surgery

    Getting ready for surgery

    St Luke's Boise Medical Center - Room service breakfast with a special touch when they realized my mom was spending her birthday at the hospital

    Room service breakfast with a special touch when they realized my mom was spending her birthday at the hospital

    St Luke's Boise Medical Center - Breakfast menu in the ground floor cafeteria

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    Breakfast menu in the ground floor cafeteria

    Conerstone Senior Living - retirement_homes - Updated June 2026

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