Excellent all around organization, that assist the homeless crisis straight on. Wonderful staff. My…read morecase manager Mr. MIKE MOBERLY, really goes beyond the call of duty to help those in need. Again what a excellent program in Bellevue Washington.

I am a constant food donator to this place(for example, marking 30 sandwiches and bring them here)…read moreand I can tell it helps so many woman and children in need! If you need food, water, a shower, or just something to do this place has it all! The staff working there is very nice and there are so many food organizations(who make food and donate it here) ensuring to keep the people here healthy and happy. Listen, if you are in need of something, go the the Sophia Way and they will most definitely help you!

My heart goes out to the clients at Sophia Way, because if they are going to begin treating clients…read morethe way that they are treating staff, the clients are going to begin getting re-traumatized, kicked back out to the cold street over minor if even communicated rules that make the shelter feel more like a jail, and not met with an ounce of compassion or understanding. I abided by call out policy, with the one exception of the month I, then my 1 year old daughter (I'm a single mom) had Covid. 2 months later, after I only called out twice (me getting my shift covered was still considered a call out) the month my parents had to move out of state, I called out because my daughter was incredibly sick again. I was told after I called out that I was no longer on the schedule going forward, and needed to have a meeting with the managers. Instead of arranging a meeting, the other manager told me that I was terminated due to my call outs. Having been homeless before, I would rather try and stay outside or in my car than staying here with the way the management is operating things. I would say, still utilize the day center. Jazzy is amazing (if they don't find a reason to fire her, too) Also, manager doesn't even know the textbook difference between empathy and sympathy. That's some basic foundational knowledge working in social services. Sympathy isn't "feeling sorry for someone." My termination text (yes I was terminated over text) wasn't even spelled correctly

Man - how you gonna give a homeless shelter a bad review?…read more Lemme tell you how - I drove for an hour to drop food off to Mary's Place on a day we were instructed to come down on. Upon arrival they turned me away without taking the goods because of a leak in their storage room. Now lemme tell you something Mary's Place - the homeless don't care to go hungry when you have a leak. I could see inside your building plenty of space to hold goods. Your lack of ingenuity drove me with my goods away to donate elsewhere and while I hate to do something as petty as yelping a homeless shelter (what sort of world is this?) - I have to give you this feedback. Do better, please. Our homeless needs resourcefulness.

It feels terrible to give a non-profit organization a "review," let alone a bad one. However, my…read moreone and only experience with Mary's Place was so negative that I'm hoping that this post inspires some changes. I arrived at Mary's Place five days after losing my housing, at the referral and suggestion of a social worker. I hadn't really eaten since being on the street. It was pouring rain and absolutely freezing outside. I was drenched from exposure and very much looking forward to breakfast, a hot shower, some community. When I arrived I was directed to the basement, which is where the day center and facilities are. My first impression, upon reaching the lower level, is that Mary's Place is halfway between a dungeon and a casino. It was dank, smelly, and there were no windows. I imagine that one could lose a lot of time down there, if not vigilant. Nonetheless, I was warmly received by a caseworker, who took me through a brief intake and left me a list of services and resources. Then I lined up for breakfast, which was a HORROR SHOW. To say that I'm an "adventurous" eater is an understatement. Prior to becoming homeless, I was a professional woman who traveled extensively. I've eaten more sketchy street food than Anthony Bourdain. So I've had my share of "Delhi Belly." I also ate a hamburger out of the trash once. (In my defense, I was in college and I was drunk.) Moreover, I'm generally grateful for free stuff and not a complainer. But Mary's Place is serving food below Third World standards. I was appalled when staff pulled OLD, MOLDY PANCAKES out of a cold storage bin, loosely covered in mangled foil. Then they stuck those nasty flapjacks in a toaster to "warm them up." Given that the pancakes had been sitting in the fridge in their own condensation -- you just know that Mary's Place didn't follow basic safe food handling guidelines, which requires pancakes to cool to room temperature before storing them in an airtight container -- it's extremely hazardous to be serving them. Not to mention that it's just morally s***y to serve rotten, substandard food to vulnerable people. But stupid me, I cut away the mold and proceeded to scarf those pancakes down. I was hungry and cold and I have a stomach made of iron. I decided to take my chances. After breakfast I signed up for a shower. I was the only one in line and I soon found out why: there's absolutely no hot water. I don't mean that the water was tepid, inconsistent, or took time to warm up. I mean that I turned on the faucet and let it run for almost 30 minutes and it was still ICE COLD. I'd just spent the night getting whipped in the face by an arctic cold wind and rain, huddled in a doorway. The last thing I want to replicate is that same feeling in the shower, right after I wake up. I'd rather take my chances at one of the urban rest stops, even if it means dealing with testosterone and aggression. At least the guys have warm water! Realizing that Mary's Place had nothing to offer me, I promptly left the day center. However, the staff and social workers were trying to get me to stay and join one of their groups -- memoir writing, nail painting, crochet -- that does absolutely nothing to empower their clients economically. I was on my way to a job interview and all I needed was some decent, non-moldy food in my stomach and a shower to make myself presentable. Shortly after I left, I realized that the "breakfast" had given me food poisoning. I spent the rest of the morning puking and pooping in a Starbucks bathroom, regretting every bite of those damned pancakes. TLDR: - DO NOT DONATE OR GIVE TO AN INEFFECTIVE NPO - IT'S HORRIBLE TO SERVE ROTTEN FOOD TO THE VULNERABLE - THERE ARE BETTER ORGANIZATIONS OUT THERE Organizations I'd support instead of Mary's Place: - Uplift Northwest - Recovery Cafe - Northwest Share - Urban Rest Stop Downtown - University Heights Center - Seattle Mutual Aid Coalition Response to Mary's Place Staff: I'm glad the showers work and it was a temporary snafu. However, the pancakes DID have spots of green mold on them. I think a more appropriate response, rather than minimizing a potentially dangerous food poisoning situation, might be, "Mary's Place will look into this and ensure that our staff and volunteers have a WA Food Handler's Permit if serving clients. We will also revisit safe food handling and storage procedures as a team."

Run by Catholic Community Services,, CCS,, this has been a game changer in the battle to escape…read morehomelessness! A nice, clean room, case management to work towards a permanent place, supportive, helpful staff. I am truly grateful for all they have done!!

I called to get information the staff were very helpful thank you. That is exactly what is the…read morebest.

I love being a part of TSW, and it's wonderful to be part of a mission that aims to help women get…read moreback on their feet! Great staff and residents alike.

This is an amazing place where you would want to take your girlfriend to end the night and possibly…read moreget lucky. All the drunks and STUMBLE BUMS wanting to join in the fun. Nice army cots to pass out on. BED BUGS included. YIKES !

I would so negative stars but it won't allow me. This place will say one thing and do another. They…read morenever helped me and there was zero compassion. They say they are a Godly place but they fired the church that was coming in and devotion is done my the staff which are hypocritical. Did they give me a place to sleep, shower yes, but it came at a very high price. It's all about the money, you say you're moving out and they will find a way to kick you before that happens making it harder for you. They want to work but around their schedule not yours. Currently at the Indian center and it's a night and day difference. They actually help people not just say it like UGM. Just be forewarned, UGM is NOT a Christian based program, I can promise that.

This is where you go if your shelter gets swept by the SPD, and you need to be referred by an…read moreoutreach organization. It has a harm reduction philosophy, and is a pretty forward thinking institution, there's aren't many places like it in there USA. You can leave anytime, they have lockers for your stuff, and they serve food, three meals a day. And everyone here gets a case manager who works to get you housing. You can bring your dog or pets too. There are small things that don't set perfectly well with me, but all in all it is much better than I imagined a homeless shelter would be. Wish it was a collective or co op, but I'm not complaining

From the owner: **By appointment only/not open to the public**…read more Referrals to the Navigation Center will be through the REACH Outreach Team of Evergreen Treatment Services.

If you are looking for an excellent organization to support with your work or your money, keep…read morelooking. These people may or may not return your telephone call, may or may not respond to your inquiries in a way that makes any sense... Well, you get the picture. Avoid this timewaster.

Staff is hit or miss - sometimes very mean and very cold. A couple of them are nice. Thye have very…read morestrict rules but they tend to let long termers get away with things. There are some long term residents who have a bully and hostile attitude and can make you feel very uncomfortable. Must make bed - not just make bed but in a certain way.

I found a permanent home after living in the transitional housing area of the booth I am grateful…read morefor the support I received from them 12 years ago I was blessed to have them in my life thank you for the opportunity to be part of this wonderful family

This place is a total joke. For one they can't find anyone that can stand the place longer then a…read moreweek to work there so they hirer day labor, the staff is caught up in all the drama that's going on so they can have something to gossip and. Spread around. They are so quick to kick you out instead of help you address your brokeness and issues that's you have accumlated over your struggles . I stayed there for almost 5 months and left back to the streets on my own. I wasn't given a case manger or the any type of guidance for 6 weeks. Nothing on track for housing or the next step. People getting seriously assaulted and threatened those things go under the rug until 3 separate things happened.. I can go on.. so if your looking for any kind of case manger help with housing, employment, basic guidance don't go here

My wheelchair bound elderly father was stranded at the hospital for additional 3 hours, post…read moremedical procedure, as Hopelink failed to secure a return ride for him. Spoke with customer service several times, one agent extremely rude. Agent also said return ride fell through early am, however we were NOT notified. We would have never willingly accepted a ONE WAY trip with possibility of being stranded after painful medical procedure. RIDICULOUS!

To be honest they're a call center, I'm sure they get their fair share of shitty clientele, but…read morethey shouldn't be leaving that out on the rest of us! I'm getting sick and tired of sitting on hold for 15+ minutes, listening to them pressing buttons in the background of the horrible hold music, and then the only thing they say when they come on the line is "client number!" No "Hello, can I get your client number please?" Nothing, so I feel like I missed the beginning of the conversation, which gets them even more rude because I'm like, "I'm sorry I didn't get that," and they're like, "you're supposed to have your client number ready, call back when you have it ready!" Like woah, I had it ready, you didn't start the call with a greeting, you just blurted out a demand for my number when I've been dissociated for 15 min because of the terrible hold music! Then if I make a request for a ride and it's 1 fucking hour from being 48 hours in advanced, they're like, "nope can't do it, it's not within 48 hours, you'll have to cancel that appointment, what's the next ride you need to request?" or like some of the employees say I can request 3 rides and some say I'm only allowed 2, I never know how many I'm allowed to request, if I ask for more than 2 some are like" oh yeah sure, we do 3," and some are like, "we never allow more than 2" and get pissy about it, so I feel horrible needing help even though I have sometimes up to 5 appointments a week (I'm broken, ok) they need to they need to retrain their staff in empathy and politeness. I won't leave reviews on the drivers part because that's not hopelinks fault that's the fault of the company they enlist to drive for them.