Everything started out great. Then he told his assistant to…read morecall in a barium swallow. 9 days later, and nobody has called. I called Hartford Hospital and UHC. Nobody had anything from Dr Andrews. I waited until Monday.... still nothing. I called UHC, and they called the office. Nobody picked up so they left 2 voice mails. That triggered the test. Now, they are ignoring me to for a follow-up appointment? 3 radiologist, told me to eat puree until I see him, yet nobody will answer me in the online portal. Contacting my primary to see what he thinks I should do. Healthcare is a mess and I'm sick of being kicked to the curb. All I did was show up to my appointment, the staff is awful and now, I'm left with no ENT to tell me how to proceed? I need an endoscopy according to the test results. There is an "arch" that is "rare" and a "delay" in swallowing. Italian Ice and yogurt...Losing weight. Disappointed.

Dr Andrews is just what I was looking for! I was nervous to try Botox but wanted help with my deep…read morelaugh lines. We had a great consult - his recommendations to start slowly and just in specific areas to make sure I liked the results made me comfortable. I LOVE the results and really appreciated his patience with all of my questions. Highly recommend!!

I love Vanessa and all the staff in this practice. Everyone is VERY nice and on top of everything…read more They genuinely care about their patients and want to see you feel better. I usually don't wait longer than 15 minutes to be called in. I'm so glad I came here for my allergies and chronic nasal issues. Thanks to everyone who works so hard over there!

friendly enough. beautiful office. Kind care but not very effectual. I left without any real plan…read morefor my care.

I was a bit leary going here after some of these reviews but have to say I was pleasantly…read moresurprised. The staff I dealt with were great and Dr. Marino was one of the nicest, knowledgeable, helpful doctors I've seen in quite a while! He put my mind at ease over my concerns, explained things in great detail and was a pleasure to deal with...

I left a review last year regarding the exceptional experience and dare that patients of Dr. Patel…read moreand his team receive. since that time, I underwent surgery under Doctor Patel's leadership he and his team always made time for the procedure, for every follow up inquiry and genuine care. I needed to be seen after surgery and was introduced to Debbie Vaughan, PA-C. simply put, once again,... exceptional. Both Dr. Patel and Debbie work so well together with respect and in unison. Debbie was technically/medically superior but shared the trait of empathy. she addressed a challenging issue and her genuine demeanor made all the difference. I know there will be more visits to the office and can exhale knowing I'm in the most capable and caring hands of Dr. Patel, Debbie Vaughan and Liz, Dr. Patel's medical assistant. thank you team.

There are a lot of good doctors and a lot of bad doctors, but Dr. Luzzi is an outstanding…read morepractitioner who checks all of the boxes. He is a superb diagnostician and technician with a great bedside manner. His staff is a happy crew that makes you feel like you are the most important patient ever. I really like Dr. Luzzi and you will, too.

Excellent bedside manners, amazing recollection, and great communication. His Staff, Amy, Rachel,…read moreall excellent communicators. Have you ever heard of a doctor where you call and someone picks up and you talk within minutes, and get phone call back on a better-than-timely-manner? Dr. Luzzi is exceptional.

Poor customer service. Sends bills via text messages. Really? Who would not think that it's a…read morescam? Doesn't return calls.

There haven't been many times throughout my life that a Doctors office have given me or my family…read moresuch wonderful treatment. We had an appointment that I missed bc I woke up late, I called to see if they would still see us unfortunately the Dr. Was tightly booked but I was able to get an appointment with the APRN (his nurse-Debi) just a few hours later she was attentive kind concerned and explained everything, that my son who's 17 is going thru bc of his ear infections. A condition he has had since birth. This is our 1st time with this Dr. And wished we had him years ago. He was given a hearing test, Ears checked through a microscope and that's how this visit was everything for me felt like it was done using a microscope. I'd also like to mention Terry the nurse she was the exact same way with my son. Concerned and patient in talking with us. I know there's not a better Dr. Specialist office out there! If you are lucky to have an appointment with them u will understand why I praise these 2 ladies the way I have.

Entering the complex it's the first building on your left, first turn on the roundabout…read more Now that's out of the way. I rushed here after work for an appointment one day. Entered and there was an annoyed woman that had been waiting for 30 minutes or so, so in my head I'm expecting to take my pretty time with these forms. I take the papers, pay the copay, then take a seat... 2 lines in they call me in. I go sit with the first assistant (pretty friendly) to go over some details and she leaves, saying the doctor will be in a bit. Naturally I expect some extended waiting to finish my forms, get to the second page and doctor comes in with his assistant. At this point I accept that I'm not going to be able to finish these until after the appointment. The doctor does his bit and quietly mumbles an array of details about my nose, throat, and ears that I'm assuming his assistant is jotting down. Then he videos my nose and what not to observe, basically walking me through a million things going on. He basically used ENT wizardry to wrap this appointment in about 20-25 minutes and gives me a break down of everything needed to help. Incredible, friendly, HYPER-TIMELY experience. I would strongly recommend.

Look, I understand the world is a little strange right now with covid-19, and everyone is a tad on…read moreedge, but I'm extremely disappointed in the receptionist at this office. She was very rude and spoke with an attitude immediately from the get-go, and I was just calling back to go over my paperwork before my appointment. When I was trying to figure out where the link to my paperwork was she kept acting like I was stupid, but the link was on my girlfriends phone, so I had no idea what she was talking about. Instead of giving me the number the link was sent to, she just kept saying it was already sent, with an attitude of course, and then was super annoyed when I had no idea what she was talking about. And my girlfriend had cancelled her appointment and I kept mine but she still got both texts as if it wasn't cancelled... and when I called she said I denied the appointment but it was hers she denied.......... Like I don't want to do the zoom meeting either but I'm trying to take care of my health issues. And then the zoom meeting didn't even work, and I called back and she said the doctor was waiting for 20 minutes and was EXTREMELY rude again! Like how the fuck am I supposed to know that?! I'm in the call waiting too. And I had to wait for 30 minutes before even finding out that it wasn't working. I just said forget it, cancel my appointment and I will go elsewhere. I don't want to give my money to them if that's how they treat their clients. If I could give them zero stars, I would.

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

This man is an amazing doctor. He not only diagnosed a pretty serious sinus problem I suffered from…read morefor some time but he surgically corrected it in May 2022. So if you need an ENT schedule an appointment with this doctor and his practice. He is not only a great doctor and surgeon but he is caring and sincere. Thank you Dr. KOKLER again and again. N B.

Dipasquale a doctor at Prohealth doesn't even know if you are scheduled for a wellness or a…read morephysical. Sends you to a specialist that is out of your network. Puts an incorrect date for your scheduled bloodwork incorrect, Did not read and explain my EKG done. I could go on and on. Overall an incompetent doctor.

I have been going here since I moved to Glastonbury in 2015. My PCP, James Ocampo, is very upbeat,…read morealways smiles and shakes my hand (or did prior to COVID) He is very knowledgeable and up to date on all my health concerns, gives his honest opinion even if it might be a little hard for me to hear but is so great even slightly bad news never makes me nervous as I trust him implicitly If I have an urgent medical need and he has no openings I've been given an appointment with one of their doctors who has time. My last visit was with Rebecca Randazzo and she was delightful. The check-in staff are efficient and friendly and their blood draw is the best I've ever been to.