My friends, family and I have bought furniture from this store multiple times. If you want the…read morevintage shopping experience and good customer service this is the store to go. Staff is very helpful and patient when you go to choose furniture. It is always a pleasure to see that good customer service still exists. I will recommend shopping here. Service and delivery are exceptional.

KK was absolutely wonderful! I bought the most beautiful bed and he was very nice and helpful…read more Super friendly. He took the bed apart and had everything wrapped and ready to go for us. It ended up not fitting in the truck we brought so he followed us in the company truck (for a small fee, which I happily paid because it was strapped down and secured very well. Much better than it would've been in my truck.) He sent me pics of the catalog so I could find more specific specs of the bed so I could make sure it worked before I bought it. Plus, he even answered a question five days later when I was setting up the bed and couldn't remember one detail. I would highly recommend going to this store! He's constantly getting new things in stock so it's always new!

When we entered we enjoyed being able to walk in and was able to look a minute before we were…read morewelcomed in by Susie. She was so friendly and explained everything to us and told us about the sales. We live how the had so many options to choose. I ask about the fabric on a couch she told us that one could be changed and showed us all the options they have. I noticed they had little drink stations and some ice cream yumm. I think the price was good. Their customers service is top tier.

the purchasing process was fantastic however the promise of a back order delivery doesn't end. it…read moregets extended over and over so very frustrating. I have yet to enjoy my furniture waiting on the other pieces to arrive. Ah!!!

This place is absolutely amazing. Great quality furniture at fantastic prices and even better…read morecustomer service. We got an entire living room for $2k with coffee table, end tables, area rug and 4-recliner sofa/love seat with storage and power. Very pleased and highly recommended.

So far, my review is 1 star. I ordered thousands of dollars of furniture, rugs, and wall decor…read more They SAID delivery today, between 10 and 1 PM. I took the entire day off. This morning, I get a call that says only part of my order will be delivered. It's now past their window and it's still not here. So I gotta take another day off work for this delivery... IF IT COMES THEN. And NFM offered me a $125 in-store credit. What a joke.

The hilarious sign at the front door caught me !…read more Very fun eclectic furniture pieces . ( think great photo ops) Local & beyond . Had a wonderful experience and convo with one of the staff members here . Yes ! They will ship to you .

While looking at furniture the owner came over and as we were talking she went into an angry…read morepolitical meltdown about how much she hated President Trump. It was very awkward. I was just there to look at furniture. She kept pressing us about who we voted for saying she didn't want Trump supporters as customers. I was somewhat frightened so I said Kamala Harris just to calm her down. We stayed a few mins longer and made up an excuse about a dental appointment just to get out of there. Will never go back for sure. Since when did couch shopping become political ‍

I want to thank customer service Marian for helping me to pay my bill on auto pay with synchrony…read morefinancial online inside living space store , because I don't know anything about social media and was very pleased with helpful and assistance from Marian. I would recommend this store to all my family and friends. Marian get a 5 star also nice kind and caring.

We purchased a loveseat with recliners, massage, heat, stereo on 8/7 (delivered 8/8 - ten days ago)…read moreand we HATE this piece. I contacted customer service and all they could do is point to their 7 day return policy in 4 different ways which is not reasonable. There was absolutely zero customer service in this interaction as they have no intention of making me a satisfied customer. I wish I had read these reviews prior to buying. Buyer beware! STAY AWAY FROM HERE AND TELL EVERYONE YOU KNOW TO SHOP ELSEWHERE! This place is not interested in having customers for life

courteous service from sales staff and delivery people. Super fast delivery. Excellent!read more

Purchased a new bed for a guest room. Staff was wonderful, reasonable prices and setup on delivery.read more

Update: The owner of the store called me the day after I posted this review to apologize and he…read moretried to locate a new sectional. There wasn't a full set available so he refunded my money with no issue. Thank you for your quick response and resolution.

Really good store, I came in for some furniture and they did help me find the right mattress for my…read morebedroom and hook me up with some really good prices

I had a very pleasant experience with Sam's Furniture, in large part thanks to Jackie, and the…read moredelivery guys, Mike and Charles. When I first arrived at Sam's I was greeted by Jackie. She simply said "welcome," and waited to approach until it was apparent I was ready to be approached. I was a bit worried going in that it would be like the car lot experience. Thankfully, it wasn't. I saw the couch I wanted, and Jackie handily provided this information (anyone considering this place will find this helpful): Since I was a first time customer, I could get fres shipping on my items. (I didn't spend this much, so shipping was $79.99). They do finance (but I paid outright). The do not deliver on Sundays or Mondays (Yes to Saturdays). Generally speaking, the furniture is not available on site, same day. You purchase your items, and schedule a pickup or delivery. The warehouse is on Beach Street in Fort Worth. If they deliver they move in the item (even if you are upstairs like me). You can also pay to have your old item moved, $20 per item (as I did with my old couch). The game killer may be for anyone considering this place that you can't do same day. Also, if you need a Saturday delivery, you may have to wait even longer. Mine was delivered 30 mins ago and I ordered it 2 weeks ago. I have never heard of a "sofa emergency," so that shouldn't be an awful thing. The prices were very reasonable. My super swell sofa was $349. They also had a "Clearance Zone" with some good stuff! Jackie was able to communicate with me via phone following the process during business hours and handled all of my questions with ease. When the item arrived, Charles and Mike delivered, moved my old one, set up the new one, did a walk by with me to ensure quality, took photos and asked me to sign. You could tell they actually enjoyed their jobs. Thanks Sam's for making the little time I have off comfortable!

The location is awesome! The selection is a little scarce, but the prices and quality of what they…read moredo have keeps me going back.

Great place! Aside from the great selection and the countless catalogs, customer service was…read moreexcellent! The store is family oriented and owned. Highly recommended!!

CROOKED ESTABLISHMENT!!!! They are working with a finance company that allows them to do crooked…read morethings. They forged my signature on a bogus contact including items that I did not purchase. I tried to work with the finance company to clear this dispute and was told they have my signature and that's all they are worried about. I am currently paying over 1000.00 for a futon and a box spring. They told the finance company I got a full couch and a complete bed. I was placed on a conference call were they admitted to not selling me whats on the contact to the finance company and NOTHING was adjusted. DO NOT BUY FROM THEM! They will take advantage of your need.

Purchased my couch right before covid shut everything down. 5 years later (last year) my couches…read morebegan to fall apart. the hinges fell off so they no longer latch, The power brick connectors no longer stay attached, and the sagging and frame damage is HORRIBLE. I would not recommend these at all. We purchased a protection plan. Within the time frame of this protection plan our dog decided to pee on the couch. We called them to clean it and the tech brought a little green machine. Which I have. It didn't feel professional at all as I had already cleaned it with my machine prior. Don't buy their plans because they won't give you the service you pay for or protect your furniture. I also bought a dining room table. counter height with 6 chairs. the screws are constantly falling out and some of the wooden parts just completely fell off. We spent a lot of money on these pieces for them not to last. I would recommend going elsewhere.

Went to Home Zone on Round Grove Rd in Lewisville today (5/25/26) Alimah & Aniyah were polite &…read moreprofessional & provided exemplary customer service! They helped us find a stylish love seat & sofa that fit the size we were wanting. We appreciated their suggestions & loved they were not pushy. We also saved because veterans are given a discount. Highly recommend!