Delivered team staff Andy has been delivering my purchase items several times and never too late always on time. Andy and his team staff is putting my queen bed frame together with mattress. Andy very nice kind friendly and get the job done on time. I would recommend your company to all my family and friends because of Andy. Thank you for service im very pleased. read more

Came here to purchase a bed frame and since I already knew what I wanted the process went seamless! I selected my product, made the purchase, and set up delivery for a later date. This location is fairly large with an outlet center, play area for children, and coffee bar. The employees were helpful and didn't hound me as I was looking at other items. I look forward to receive my order and will update regarding that experience. read more

Living Spaces - Furniture Stores Near Me - Grand Prairie, Texas

Terrible customer service accessibility actually zero unless you drive to the store and an unexpected change to my order that was not communicated and never would have been - I only figured it out by contact the third party delivery service to see when it would arrive inky to be told the store canceled the delivery and changed it in store pick up! I was unable to reach anyone by phone at Living Spaces or through any direct customer service channel. I was effectively left with no option but to drive to a physical store location 50 miles both way) just to speak with someone in person. This is not an acceptable level of support, especially for an issue that should have been handled remotely. This is the worst level of customer service I've experienced!! read more

I spent $1,500+ on a mattress from Living Spaces and it is already sagging after what should have been a fraction of its lifespan. I went through their formal inspection process, which confirmed one inch of sagging, and was told that does not meet the warranty threshold of 1.5 inches. So apparently I need to keep sleeping on a failing mattress and wait until it gets worse before they will help me. I offered to pay the difference toward a replacement. I offered to accept store credit. I asked for a partial refund. Every option was declined. I have now spoken to multiple people, been escalated twice, and received the same answer each time: not our problem. At no point did anyone make a genuine effort to find a solution. I was told to come back in three months when the sagging gets worse. That is not customer service, that is stalling. The math here is simple. I am either stuck with a $1,500 mattress that is falling apart, or I buy a new one and I am out $3,000+. Living Spaces has made it clear they are comfortable with that outcome. If you are considering a large purchase here, especially a mattress, think carefully. The product warranty sounds good until you actually need to use it. read more

Came in to buy a rug. Spent some time looking at the wall gallery, found a rug I really liked. Walked the entire store trying to see if the rug was on display. While walking around, I even saw some chairs I would have used for my game room. Tried to wave down a sales person, they walked the other way. So then I decided to sit in the same spot and see how long it would actually take them to ask if i needed help. While sitting there, I even found the same rug for $400 cheaper on wayfair. 45 minutes and I gave up. The store was not crowded whatsoever. This was on a Thursday evening. I told the guy at the greeting desk, and he basically just shooed me away "oh noo, im so sorry that happened. We'll be sure to share your feedback" read more

Buyers beware: do not under any circumstance purchase their warranties. It is nothing more than an upsell by a clever sales associate and seemingly does not cover for damages. When contacting the warranty division you'll never talk to an actual person and will only receive the run around via email. When purchasing a kids bed I had a durability concern and the sales person assured me that any damage or defects would be covered which made me sigh with relief and add the warranty. Sadly, I didn't have to wait long to learn this was not true. The bed broke and I have gotten nothing but the run around every since. They are not willing to repair or replace the bed claiming the break doesn't fall under defect or normal use - this means the warranty was a pointless purchase. Save your money on the warranty! I see a class action lawsuit in their future because there are multiple complaints. This is why I never buy warranties because it's a money grab only read more

Worst experience ever! No one knows anything! Messed up order twice. Delivered wrong item. Customer service is horrible and just useless. Can't deal to a real person at store. Had to go in store myself and try and correct problem. Just useless!!! How do they even stay in business!!! They need to go away!!! read more

I couldn't seem to add comments in my previous review, so I have to write again. I finally received my custom sofa after a very long wait, but when it was delivered and unboxed. After the delivery guy left. At the end of the ending, I didn't realize there were a few marks. I took a picture and sent it to the manager at LS, and have been waiting for someone to clean it or fix it. GP manager, welcome back to me to resolve this issue! read more

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BUYER BEWARE!! I am astounded at what a scam this place is. I went to the store in Farmers Branch to pick out a headboard. The specialist there assured me that the frame I chose would fit my sleep number bed. Great. I was happy. I ordered it and paid to have it delivered. When I did so, I specifically asked- "so, they will set it up and make sure it fits?" I was told yes. Great. Still happy. The delivery showed up today and the headboard and frame did not fit. This is where I was a bit less happy. However, this turned out to be only the beginning. After spending over an hour with two different people from living spaces 800 number, all they could say was that they would take the bed back now and within 48 hours someone would contact me and tell me whether or not I would get any of my money back. Unbelievable. They claimed there are no phones in the store at all, and it is impossible to contact anyone there. No one with even a smidgen of common sense could possibly believe that. They further state that they have a no refund policy. They said that someone from the store might make an exception and call me in 48 hours, only because they told me specifically that it would fit. I have never heard of anything like this. It is totally crazy, entirely unacceptable and thoroughly disreputable. AVOID THIS STORE AT ALL COSTS!!! It is a huge ripoff. Trust me before you lose over 1000 dollars like I did. read more

We noticed that the quality of the material that furniture is made out of has gone down. Not a lot of new modern things. read more

Amazing. Our couch purchase was smooth sailing all the way! Great location and store!

This was our 2nd time making a 'big' purchase at this living spaces. We walked into the revive sleep center looking for a new mattress. Marshall approached us and provided some really great information, and helped select the best mattress for our situation, and price range. They give you your own pillow to try out with each selection of mattresses, and I really appreciate how they let you take your time and don't pressure you into anything. We walked out with a new mattress and accessories. I really recommend Marshall in this department, he has so much knowledge and is eager to help! read more

Living Spaces - Furniture Stores Near Me - Grand Prairie, Texas

I came here as a favor to my cousin who is out of state. She is interested in a sectional they had on their site but was concerned about how comfortable it would be so I came to check it out in person. This is conveniently located right off the expressway and is in a huge space with tons of inventory. The sectional was comfortable and looked good, but pricey at ~$1200. She went ahead with the order and I pray she doesn't have the same delivery and customer service issues as everyone else. I will update if she does. Overall Living Spaces had a ton of inventory and helpful staff, but it's expensive. read more

Living Spaces - Furniture Stores Near Me - Grand Prairie, Texas

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This store needs to upgrade their customer service training for their sales people and all employees. I have had terrible experiences each time I visit, from being harassed by the manager about my child in the play area, to being pushed aside by a sales associate while waiting in line to pay for my couch. Even if I liked a piece of furniture, I will boycott this store for the poor way they treat potential customers. read more

Had to search for an employee to help us out. We were only going for a pillow and of course the one that I wanted to buy was not in stock in the show room so we had to go to the warehouse, right next door and wait about 25-30 minutes for someone to pull it from the shelf. Little ridiculous. It is expensive as heck and non refundable. I did not enjoy my experience but, i know they are probably understaffed and it is a California owned company in Texas.....so I guess we leave that right there. read more

If I could give zero stars I would. First, I would like to start on a positive note for the sales team that has no idea how the store manager decided to flip the script out of the blue regarding customer pickups. The sales person was very helpful with the purchase and we were pleased with his service. I purchased an outlet item on Saturday Nov 30th (large sectional) and was told by the sales team to remember to bring rope and tie-downs as they only load furniture but don't secure it once it's loaded. I scheduled and showed up alone the following Monday with a U-Haul trailer and pulled up to the loading dock. After the three young men dropped my sectional at the edge of the warehouse door opening, they all hopped back on the forklift and disappeared. I was then told by the front desk girl at the loading dock that the Manager just changed the rules today for loading customer furniture. They no longer help customers load purchases. After spending thousands of dollars and choosing to purchase from this particular furniture store, I NEVER expected to be kinked in the b*lls at day of pickup and told you're on your own. This was the most unprofessional retailer I have ever experienced and the service only got worse after my accident on their premises. I was loading the trailer alone and fell from the top edge of the trailer. I fell flat on my back and busted my elbow and head. I laid there for what felt like an hour and NOBODY but the security cameras were around to notice. Once I finally got off my back with arm bleeding, I walked into the loading bay and told the young girl I fell. She asked "do you need a band aid"? Once again, I was blown away by the lack of concern or service. I asked for a manger and she said she contacted someone. I called 911 to be checked out and the paramedics. They tried to take me to the emergency as my arm was swollen, bloody and my speech was delayed. I ended up taking myself to ER later that afternoon. Several minutes later the manager finally showed up and her first words were "can you fill out this accident report"? I am left handed and I had to have someone else write for me. Manger never once asked if I was ok and simply looked at me like I was a criminal looking for a slip and fall in a grocery store. She had ZERO emotions and she could care less of my condition or well-being. She never offered to help finish my loading or help me in any way. She was so unprofessional I am surprised she holds a manager's position. The manager also lied to me and told me I would be hearing from the Risk Management Department for Living Spaces and have yet to hear from them as they have never bothered to reach out. ***Word of Warning To ALL*** Once the sale is done, don't expect good service or honesty! I ended up eating all the ER bills and now have back problem from this accident on their premises. read more

This place is Covid-19 approved! They check your temperature at the door, have hand sanitizer, they have social distancing in the bathrooms, and all employees had on masks! I was very impressed! As for the store: this place is HUGE!! I didn't even know about Living Spaces until I saw advertisements on social media and discovered its right here in the DFW! They have so much stuff. I feel like this place is a cross between IKEA and Nebraska. Their prices are a little inconsistent. Some items are super expensive while others are decently priced. They sell Magnolia brand items as well. They have a ton of modern furniture. I like how they have a whole section for "studio" living. This is very helpful if you have a small area to work with. They also have an outlet in the very very back of the store. I enjoyed coming here just to browse around. read more

Living Spaces - Social distancing even in the bathrooms! - Furniture Stores Near Me - Grand Prairie, Texas

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Living spaces is too damn big lol. We left because we got tired of walking around the place. It went on forever to the point we were like let's just leave before we end up walking to the Mexican border. Everyone there is friendly and the best part is no one works off commission so you aren't hounded every 10 seconds. You will however have associates asking if you need anything but it stops there. They are there if you need them other than that you are free to browse in peace. Ashley furniture should take notes because they suck. read more

DO NOT BUY THE WARRANTY FROM CAREFREE!!!! It is a scam and they will not repair or replace your furniture. We purchased furniture a little over a year ago and the reclining sofa is not functional and the part to repair is discontinued. The dining room table paint is peeling off, the wood chairs that came with the table have all split down the middle and they have DISCONTINUED every item we purchased and no longer sell them at any of the their stores. After spending over $10,000 on all this new furniture, Carefree offered $1,740.50 settlement. When I contacted Living Spaces to see if they could help, they said no, there was nothing they could do. They sell all of their furniture by "piece" (each chair, each piece of the couch) so if something goes wrong, they do not have to replace the entire set you purchased. Now the only resolution for the matching couch and loveseat we purchased is to buy a couch that no longer matches the loveseat. Steer clear of Living Spaces in Grand Prairie, TX. read more

Today we had a wonderful experience at Living Spaces. We arrived and like many other furniture businesses, we didn't have to worry about the desk at the front door with sale staff waiting for their next customer. We walked the large display floor and were approached a few times and questions were answered. Sales Rep LeShun did an awesome job getting our questions answered and order completed. She even grab sodas and cookies for my wife and I! We ordered a recliner to be delivered to a condo in Miami and everything was so easy and the delivery charge was the standard charge. We will be heading back next week to purchase a few more items after we do some measurements. I highly recommend this location and the good news being from McKinney, there will be a new location in Frisco in Spring 2021. Hope you enjoy your experience. read more

Living Spaces - Furniture Stores Near Me - Grand Prairie, Texas

We came here to check out the store. It's impressive. The styles and prices seem like great deals! We were approached by several to help us but we were just looking. We left but later that night decided to purchase the bed we looked at which was in stock and available for pick up. We purchased and picked up the next day. The process was pretty quick and everyone was very friendly. Fast forward to when we get home and start unpacking the product. The bed we bought was rusted. This is so frustrating as this is brand new! Highly annoyed I called customer service and explain the issue. They advised they can return or exchange and I wanted to exchange. They said I could bring it back and select new and should probably examine everything before we leave. We get to the dock to exchange and apparently the RMA hadn't been requested. The ladies at the dock are very friendly. We finally got our bed and examined it before driving off. Ultimately this place hasn't been open very long. Everyone is friendly and means well but there are definitely some growing pains here and some things they are trying to figure out as they go along but the quality of the product we received initially was so frustrating. If you do purchase from here- examine everything very carefully before you drive off. I would say I originally had this review at "2" stars (after we replaced the rails) but the people at the back dock made up for the inconvenience. They gave us a GC and free delivery off our next purchase whenever we decide to come back. I wasn't expecting that and will come back and try them again. They also mentioned they would be contacting the vendor regarding this product. It was clear this was a vendor issue as the vendor painted over the rusted steel. read more

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Continually promised a couch delivery. We are going to go on almost 10 weeks without a couch. We bought a couch and were told fantastic it's in stock we can deliver tonight. AMAZING we thought. The WRONG couch was delivered. While delivery people were still in our home, we were assured the correct couch would be delivered in 2 days. Get an email the day before that guess what. No couch. Deal with the absolute worst customer service team on the phone. Do not bother calling it's an absolute joke. End up driving back up to the store. Am told I have to reorder. So I do. Assured it will be here in 4-6 weeks. I've already sold our living room couch, you know the same living room where my family of 4 practically lives. I deal with it. My 4 and 7 year old, deal with it. Receive an email the week I am supposed to set up delivery that I'll be another month to month and a half!!!! What the actual hell? I've spent OVER $4000. No one can get me my couch or tell me what is going on. For your sanity. For your families sanity. DO NOT ORDER ANYTHING from this store. You absolutely will not receive it or an actual response back with specifics. Save your sanity. This couch was ordered Labor Day ‍ why can no one call me and tell me what is going on? Or offer some type of reimbursement for going forever without a couch? Absolutely disgusted that employees, MULTIPLE employees would guarantee this delivery while still in my home to only have now wasted days and months on a couch that cost an insane amount to begin with. read more

We have enjoyed using living spaces up until now. We bought two couches over a month ago for our new home. We scheduled delivery 3 weeks ago with no problems and have been receiving delivery confirmation notices as recently as yesterday. My husband just drove 2 days, 18 hours, to be there for delivery and we got an email at 430, 48 hours in advance, that delivery was canceled. In calling we found out that one couch was being delivered but the other would be delayed about a 3 weeks to a month, costumer phone service was very master of fact with no explanation but that it was now backorder. As usual, store was more helpful but got nothing but a 5% refund in the end. 18 hour drive :(​ read more

Would highly recommend! Great service - great delivery staff and friendly all the way around!!

Expensive piece of junk! They deliver a broken couch and said "no it's your fault it's broken" the thing feels cheap. Comes apart if you sit down wrong. Never shop here! Customer service is terrible! The products are garbage! read more

There is not enough space here to describe ALL the issues /problems I've experienced with this furniture store. I should have taken the 1star reviews seriously! I will say , DO NOT ACCEPT A PARCIAL DELIVERY! Take this warning seriously. Good Luck. read more

Do not buy from Living Spaces , I am truly disappointed with the furniture I purchased 17 month ago , I spent 4,700 on living room furniture that has fallen apart . I even bought the warranty and they have denied my claim saying I didn't do the claim in a timely manner . I purchased this furniture thinking I would have a better experience than rooms 2 go or the other typical furniture stores . I had a great experience while in the store picking out the living room set and now I am just disgusted with how I am being treated after I spent thousands of dollars . Living spaces you need to do better . I wish I could attach pictures of the mess I have been left to deal with . We can't even use the lounge that is attached to the couch .pictures in comments Update: The warranty company sent someone out to take a look at the furniture was here about a total of 10 minutes , took the duster off about 5 staples on the lounge took some pictures and left , now I have to staple the duster back because he left it it that way and guess what it was declined again. Declined due to Accumulation of damages . WTH ? Beware they will sell this warranty to you and its a BIG SCAM .... Claim # C3031114 read more

This place is the best furniture store I have been to in a long time. If your a DIY creator they have an outlet side to purchase items, then transform into amazing master piece. Bailey did an amazing job helping us place our order. Now upon shipment time they send us the wrong frame and over charged us but correct mattress. However, they fixed the order and delivered our correct frame late that night. Money was refunded within 5-7 days. Overall, I would suggest trying this place out. read more

**Update They put a response to me on here telling me to email them clearly just for show because nobody has responded to me. read more

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Same stuff as everyone else without any discounts. We went shopping for furniture all around the metro area for labor day. We went to living spaces. Their prices were inflated from what we had seen at NFM, Home Zone and Ashley. I asked the sales person if they were having any sales for labor day. He said they never do sales or discounts because they don't get commission and their furniture is higher quality but suggested to offset the higher price, that I finance my furniture. I didn't take the bait and went somewhere else and saved $$$. Also we tried to order furniture online a few years ago and the delivery kept getting changed, so we ended up canceling that order. read more

We had an excellent experience here. We looked for a dining room table at several other stores located close by Living Spaces. Richard, who was at the front desk, was very welcoming. Leyah helped us with our purchase. So glad we came back and found the right table for our home. read more

Pathetic customer service! Simply lying to the customers Please be aware with the service!! The order number is SO-010231742_10210806 and i purchased a sectional for my living area also on top of that I purchased care free plan so now my sectional has so many threads coming out from most of the cushions and there is loosen threads on the fabric so i call care free department to fix an issue they told me they can't help me because the product is in manufacturer warranty and they will close the claim and mention them that it is manufacturer error and you should directly call the customer service and tell them about the manufacturer fault! I talk to the customer service department and they told me to send pictures and they will review it, i told them it is not going to be visible in the pictures because of the color but i will try so the person said the team will call me back to address the issue. I almost waited 2 weeks to get a call from them. And then call them again to see what's going on they told me to send them pictures again because they were unable to identify anything so i told them to assign a technician so he could come and see it in person as it is difficult to capture those so the lady on the phone mentioned that on the notes. I again waited and called them to see what's going on but there was no update I contacted through email and Kimberly was the assistant who I talked to.Firstly she said it is not covered in the manufacturer defect then i again explained her full story so she assigned me a technician. The technician came in and by looking the sectional he said it is a manufacturer fault and i will make a claim to get you new cushions as your product is less then a year old. But today i got an email saying that technician report stated that it is a cleaning issue but the technician never said this to me so i m not sure who is lying to me and why. I called them again and was super frustrated and ask them to review it because technician took several pictures to make a claim and the representative agreed to me and said first technician put that on note that it is a manufacturing fault and then it was changed. So i m not sure what to do in this case but one thing i know is they don't take their customers seriously and treated me like a shit and simply wasted my time.This whole process took me almost more then 2 months. I started my claim in july and since then it is a big hustle for me. So please be aware read more

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A true masterclass in incompetence. Ordered a king bed frame, and paid the additional fee for in-house assembly. Once the bed was assembled, my wife and I laid down and the bed instantly broke - the installer didn't put on any of the support feet on when he installed the cross beams.... It's now been 2 months, with at least 5 scheduled repairs, 2 reschedules and three (3) attempted deliveries to get a replacement, each time coming with the incorrect bed. They even brought a bunk bed this last time that was labeled as my king bed. Each time, they apologize, say they will call me back to reschedule (they don't, I have to call them), and the cycle repeats. Every delivery person and customer service agent I've spoken with is very kind, but at a certain point you have to be able to do your job. I have spent so many hours attempting to deal with the mistakes made by employees at all corners of the company; I have no choice but to believe that the incompetence is systemic. It's exhausting and I regret this purchase every night as I lie down on my expensive, broken bed and try to plan the next day I can stay home from work to have the wrong bed delivered. read more

Once again Living Spaces Furniture disappoints. Ordered furniture 8/15/2021, waited 10 weeks for delivery, and today, 10/27/2021a driver shows up and left without delivering furniture. Driver maintains we didn't answer calls - BS. Living Spaces maintains their driver didn't answer the phone when THEY called; but Living Spaces didn't answer MY call after I asked to be held in QUE for the next available agent. NO oNE WAS ON THE PHONE WHEN THEY CALLED ME BACK!! What in the heck is going on?? Honestly, Living Spaces has some nice furniture pieces but it's NOT worth the hassle after you pay $7,000 for furniture and can't get it delivered. Think long and hard about buying from this store because if you run into challenges with delivery they will NOT correct the error. Their customer service phone lines s*** and I find them to be simply irresponsible. Very disappointing. I FLEW into town for one day to accept my daughters delivery and they messed it up. Just disappointing. read more

I spent over $3850 on a kids bedroom set and EVERY piece delivered was damaged. They offered me a discount of 10% to keep damaged furniture. I don't think so..... The drawers weren't even leveled and nails were coming out of the dresser. The nightstand was chipped. Every piece delivered had damage. I'll NEVER shop here again. This store is overpriced, overrated, and quality control is seriously LACKING!!! Living Spaces you just lost a customer that would've spent 20k+ on furniture to furnish my house. My money will be spent at Ashley furniture where I don't have these issues. This is just some of the damage. The rest was in the truck. The warehouse allowed these pieces to be delivered. Thanks for wasting 4 hours of my time. read more

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Went looking for patio furniture and decided to check living spaces. I hear the commercials all the time. This one is located conveniently off 161 and was amazingly huge. A lot bigger then I expected. They had a few more pieces then expected for outdoor furniture. My reason for giving it 3 starts it was ridiculously over priced. Some simple decor I can probably find at burlington or other department stores was 3xs the price I expected. Even the declined items were hundreds of dollars. I personally would not recommend this place as a goto unless you don't care about your pockets. read more

I recently purchased some furniture and a rug. I decided I didn't want the rug and after a day of going back and forth Ms. Donna of the sales team at the Grand Prairie location went above and beyond to get it taken care of. After I left the store a little upset she personally called me and made it right. Huge thank you for your great service, we need more people like Donna who truly care. read more

LOVE THIS STORE!!! So many variations in styles, sizes, and most importantly prices! You can find anything from new apartment furniture to this is my permanent home. They even offer customization in fabric on many of their sofas We came in specifically looking for new apartment furniture. I especially appreciated their "Studio Living" line since the pieces were made smaller, yet functional for apartments. We furnished an entire 1/1 apartment under our budget, so we were thrilled with the pricing! My favorite: they offer same day delivery if you pay by 4pm, or next day (of course, assuming the items are in stock). Delivery: They gave us a 3-hour time frame, everything was delivered and assembled within 1 hour. Customer service was fantastic. I want one of these stores in every city!! read more

I just got my new sectional delivered, renaldo did a great job and was very quick and friendly. The whole process of picking out the couch to the delivery was seamless! I wish I could remember the name of the sales lady who helped us because she was sooooo helpful! We were going to leave the store, when she stopped to ask us some questions. Come to find out the floor model of the sectional we loved came in a slightly smaller size as well! She took so much time to make sure we had all the fabric choices correct and was overall very knowledgeable and helpful! Cannot recommend enough! read more

Living Spaces - Sectional - Furniture Stores Near Me - Grand Prairie, Texas

WARNING !!! ONLY BUY IN STORE NO EXTRAS. My wife and I recently went to go look for a new sectional with the idea of buying something in store. When we got there and talked to the salesman they talked us into buying something custom and when I asked if it gets delayed what happens. The salesman assured us it would not happen because the manufacturers are a part of the company and what makes them different. Also, they kept trying to push their insurance/ warranty. I did one quick search and all over there are bad reviews. Supervisor came to verify the order and again they tried to push the insurance. Low and behold, we were supposed to get our furniture last week, it is now delayed until January. When tried to call the store directly there is no way to get a hold of them. The customer service was no help, they have "escalated" the call but I never got a callback, when I called in again they closed had out the ticket saying they called but never did. read more