4 days for delivery/delivered the wrong dryer. Should have looked at the reviews before I let my brother come here to get his washer & dryer. I'm involved because I'm the one that's paying for them, a house warming gift since my brother didn't have a set. He lives in Tupelo MS and drove all the way to Memphis TN to get what he thought was a great deal. He drove up on Monday 8/26/2019. It took about 3 hours to get the paperwork and purchase made with a promise to deliver the washer & dryer on Wednesday 8/28/2019. Received a text to confirm the Wednesday delivery and it was confirmed. They never showed up as promised and when contacted Conn's we didn't receive a reply until Thursday after contacting them again. Conn's replied that the delivery was never scheduled according to the rep that said they spoke to their manager and that was the answer that they received. Their manager allegedly notified corporate of the fail to schedule a delivery and failure to deliver as promised, but has now allegedly scheduled a delivery for Saturday 8/31/2019 Conn's delivery truck actually showed up unannounced on Friday morning 8/29/2019 with a washer & dryer. However, they delivered the wrong dryer, it wasn't the one we purchased. Now after calling again, we were told that we couldn't get the correct dryer until this incorrect dryer is returned back to the store/warehouse and my brother has to drive back to Memphis on Saturday to "reorder" a dryer and wait again for it to be delivered. Very unprofessional, lack of customer service, lack of customer appreciation, and lack of customer care. It appears that they just want your money and can careless to keep a loyal customer. read more

Conn's HomePlus - Confirmation of delivery text for 8/28/2019 - Furniture Stores Near Me - Southaven, Mississippi

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NEVER NEVER DO BUISSNESS HERE !!!! Never give them your money !!!! This is the worst customer service I've ever experienced !!!! I sat home for 72 hours to get my delivery n when they came out the 3rd day they forgot to bring my order !!!!!! PLEASE DO NOT DO BUISSNESS HERE ITS NOT WORTH THE HASTLE OR THE HEADACHE read more

If I could give this location 0 stars I would and they deserve it! The store reps are rude and friendly and management has no idea on how to run a store or have a lick of customer service. A simple purchase turned into a 3/hr event! I wish I could have never step foot in this store! STAY AWAY SAVE YOUR TIME & MONEY go to Aaron's or RAC instead read more

Purchased a sectional sofa but when delivered they brought the wrong recliner so I returned it and cancelled the chair (took over a month to redeliver). Returned to the store for a credit and was told I have to pay the delivery fee as the total was under $2000.00 (salesperson never discussed a delivery fee if not purchasing over $2000.00) along with a fee for insurance on the product (never discussed during write-up of contract). The sectional piece purchased was $1499.00 and charges are over $3500.00 owned to this rip-off company. The associates are inexperienced and give very poor customer service along with the Store Manager. I will NEVER purchase anything else from this company and will TELL ALL to NEVER consider purchasing anything from this place. read more

Well here we are almost one year later and I am still dealing with the same couch!!! I don't think it will ever be resolved. They did finally send a tech out and he replaced the part. We started back using the couch and a week later the recliner was still not going down properly and the seat was lower than other side. I lifted the recliner and noticed my natural hardwood floors were ruined! Something was causing scratches on the floor. I immediately told my family not to use the sofa and reached out to Conns. They sent the same tech out and he stated that he didn't see anything wrong with it. Now remember they came out before this and I had to send pictures of the mechanism which included my floor. Call back and in the meantime I was working purchasing a home. For about 3 months we waited on parts and someone to come back out. I ended up buying a new house and moving. Hired a professional moving company so they were extremely careful. Now this sofa is scratching my new floors. So I don't let anyone use the room because I don't want to make these floors look like our previous home. Someone came out from a different company and reported to Conns that the furniture looked warp. This was in January. We continued to call for a resolution. Finally this past Saturday I received 4 cushions. Not sure what this is going to do. But waiting on tech to come this week. Countless of calls, two homes with scratched up floors later we are still dealing with same issue!! Same company!! Someone called today from the Risk Dept hopefully we can get this resolved soon. read more

My husband and I walked in ready to buy a washer and dryer but asked out after 20 minutes of walking around and no one helping us. Store had just a couple of customers and a bunch of employees standing about talking to each other. A young lady actually purposely avoided us a couple of times read more

I would not recommend anyone going to Conn's HomePlus. I got horrible service from Frank, the manager at the Southaven store. I called the delivery dept the day before delivery and confirmed that I will be home all day on the delivery date, and the guy in customer service assured me they would deliver on my delivery date. I didn't hear the delivery service's call when it came through on my phone the night before delivery to confirm the 3-hour window for the delivery on the next day. So I called on the delivery date to confirm my delivery again for the 3rd time (as I also confirmed online the day before delivery), but I found out they put the delivery of my refrigerator off 4 more days. Then I called the store and asked Frank the store manager if there was anything that could be done to have them deliver my refrigerator on today which is the delivery date as I have been waiting for a week since I put my order in for my refrigerator, and he said they already have all of their deliveries scheduled for today and my refrigerator is not on their truck. So I asked Frank to cancel my delivery and cancel my account with them. I asked what I need to do for this to happen, and he said nothing and that it will take him a few minutes to cancel and then he slammed the phone down in my face, and he never called me back to confirm that he canceled my account. This was very rude and nasty service from Frank, and he is the store manager. Frank was very very unprofessional. read more

Purchased a gas range stove on May 25, 2018. The contractor installed it June 11, 2018, in a new home, and the stove is defective. Never used it straight out of the packaging and it is not working. I've done everything they told me to do, even had the gas company to come out. Have tried to get help from the customer service rep and Samsung to fix the stove or replace it. For two days I have been given the run around. I'm under warranty, which they said expired, but later saw it wasn't and still no help. I will never purchase anything from here again. Oh while I'm typing this I'm currently on hold with yet another representative. Never again! read more

Purchased a Serta iComfort King Mattress and Motion Base set from Conn's on Friday November 2nd it was promptly delivered Sunday November 4th and I have yet to sleep on it. I purchased it because I was tired of sleeping on the couch to relieve the swelling in my legs and feet. If you recall, I was raining, or at least it was in my part of town, that Sunday. After the delivery driver set the bed up, he called me upstairs to demonstrate that the bed was lifting and lowering properly; however the mattress was not sitting close to the base like it was in the store. He explained that the mattress was just cold and the fit would get better as it warmed up and after a couple of nights of me sleeping on it. I touched the corner of the bed and agreed that it felt cold. Well, I closed the bedroom door, cranked up the heat upstairs so the bed could get all nice and warm. By Monday morning, I touched that same corner, and it still felt "cold". I went to work and figured I check on my new toy when I got home. Along comes Tuesday and a deeper investigation of this whole 'cold' thing. I did more that touch the corner, I ran my hands across the bed and realized it was DAMP!!! I immediately call delivery customer service and to make get to the point I was told "well you signed for it, there's nothing we can do". No satisfied with that answer, I was transferred to Furniture customer service and was told the same thing...I am stuck with a wet bed that could potentially set up mold spore because it is made of foam (YUK!). Moving right along, I call the corporate office in Texas, and guess what...they said the exact same thing! Well, you signed for it. BUYERS BEWARE, CUSTOMER SERVICE ENDS WITH CONN'S WHEN YOU WALK OUT THE DOOR! I filed a complaint with the BBB and they have not bothered to reply to the complaint. The $6500 bed will sit just were they left it, wet and uncovered until they decide to come and get it and I will continue to sleep in my dry couch. Uncomfortable as it may be at least I would be wet and sick from sleeping on it. Also, I was told I would be a copy of all the papers I signed on the Ipad...still waiting on those! Donna Y. - Memphis, TN read more

horrible service, delivered dmg washer and dryer keep giving me the run around on replacing them. offer me 100 dollars back on a washer dryer set that cost almost 2000 dollars. don't use cons would not recommend. read more

If you are interested in purchasing your appliances from them they have a decent price and the sales person was really nice but unfortunately that doesn't mean a pleasant sales experience is in store and the nightmare begun we went for a stove and refrigerator the fridge was out of stock and we were told that from the start not a problem until I call the night before for a delivery time to be told buy the delivery person their was a problem with my order to call the store we were never notified that our order did not come in after we have already waited almost a week for delivery now the STOVE we were given a delivery confirmation for the next day on the stove never were we told that the stove was not in stock or that it was discontinued model and I'd we wanted that stove we would have to take the display but still a week later after not notifying me of the status make sure your stuff is in stock they say 24 hour delivery but it is turning into 24 days read more

Conn's HomePlus - Still waiting for this beauty - Furniture Stores Near Me - Southaven, Mississippi

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