Excellent hotel! This place is perfectly located in central London and within walking distance to many attractions. In addition, the St. James Tube station is conveniently located directly across the street for easy access. Rooms were clean and contained a mini fridge and safe. Storage space in room was a little tight, especially the bathroom could have used organized storage space all the way underneath the sink for toiletries. Room cleaning service was daily unless otherwise noted. Being Hilton Honors members, an executive lounge and buffet breakfast was a huge plus. Lounge had snacks, crudités, fruit, petite sandwiches and drinks for most of the day - check specified times for Happy Hour etc. The buffet breakfast was included , and service with certain made to order menu items. Loved how decaffeinated teas and alternative milks were offered as well. Friendly doorman and employees all around. Great hotel in an awesome location! read more

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I've wanted to stay here for such a long time now and I specifically flew in to London so I could finally get the chance! I am a collector of Conrad and Waldorf plush toys and knew that Monty the bulldog was a dream plush to collect! I reached out to guest services prior to my visit and they held one aside for me. Unfortunately, they only had one, so my guest was unable to go home with his very own. * CHECK IN * I arrived to the property around 1 PM and knew that early check-in might not be possible. Still, I figured I would at least try to see if it was ready and if there were any complimentary upgrades. They unfortunately did not have any prior to my arrival nor by the time I checked in, but they were able to let me into the executive lounge while I waited for my room. The bell desk also took my baggage during this time. * KING DELUXE ROOM * The room itself is quite nice, though a bit subtle in color. It features a king size bed with a view of the underground (I was in room 518), separate bath and shower, and branded robes but plain slippers. I believe there were 2 glasses of complimentary waters as well. I believe they also provided me with a touch of chocolates as I let them know it was my birthday and by the time I checked in to the room, they had also brought my luggage in. * EXECUTIVE LOUNGE * Truly one of the better lounges I've been to, but no surprise for a Conrad hotel. The breakfast spread had scrambled eggs, sausages, bacon, and an assortment of fruits, granola, and pastries (like pain au chocolat, mini croissants) for you to choose from. They also have a small selection of cold and hot drinks that are in glass bottles like still and sparkling water, sodas, and beer/wine for the afternoon service. The coffee and tea machine has a decent selection as well and you can brew a teapot on your own. The afternoon service includes light refreshments. I enjoyed the smoked salmon and cocktails, and overall it was a decent light snack. One of the best features of the executive lounge is that they have 2 separate toilets with a walk-in shower. It really helped to be able to shower right after landing, because my room wasn't ready yet and I was able to explore the town quickly. * OVERALL * Overall, I had a short but rather enjoyable stay. I felt that for the experience I had, it definitely warranted 4 stars but could have been improved by the customer service. Though I felt that they made efforts to accommodate me as early as possible, the housekeeping was rushed and the bath amenities had no product in them, and it was a bit disappointing that Monty was just left on the nightstand covered in plastic with a box of chocolates that I had no idea was for anything celebratory as there was no handwritten note. I understand that this is a bit nitpicky, but felt that the overall tone of customer service could have been improved. However, despite all things, I still had a lovely time and hope to return in the future and am still appreciative of their collective efforts. (22/50--2025) read more

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Service is efficient and attentive. Floral arrangements in the lobby are always beautiful! Rooms are very comfortable read more

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We were greeted with sparkling wine at check. The check in process was smooth. The staff offered to take our bags to our room. The room was clean with a nice bathroom, though getting into and out of the shower was kind of tight. The gym was small but had what I needed. The executive lounge had breakfast which had some decent options but had gnats flying around the food. I unfortunately didn't get to go to the happy hour. One issue I had was with a food delivery. I called down to reception to let them know I had a delivery on the way that didn't have tracking so I asked them to call my room when it arrived because I was traveling and didn't have phone service so the delivery driver could not call. They said of course. 40 mins later, no call. I go downstairs to wait and see if the delivery comes. I asked the receptionist if I could use the phone because I was waiting for a food delivery and the restaurant told me the food was delivered to reception and they refused to call me because they don't want to wake people up(?). Even if I was asleep, I would obviously want the food I ordered. I also specifically called and asked the receptionist to call me when the food was there. Additionally, when I asked to call the restaurant because I was waiting on a food delivery she failed to mention the food she accepted that was sitting behind the desk. None of that made sense and she couldn't come up with a reasonable response as to why she didn't call me after I requested that. Now I had cold food in a hotel with no public microwaves. When I asked about a microwave I was told one could be brought to my room the next morning. How would that be helpful? This is obviously a unique situation but this hotel is too high end and expensive for that type of service. Otherwise it was an okay stay but that experience would keep me from staying there again. read more

Conrad London St. James - Executive lounge - Hotels Near Me - London, XGL

Conrad London St. James is definitely a 5-star hotel. Everyone is nice and helpful. The room is spacious and the housekeeping team does a good job of keeping everything spotless. A few reasons why I couldn't give it 5 stars. They have restaurants within the hotel and some nights the smell of fish permeates the lobby area. I ordered room service once and the food came lukewarm as if it has been sitting out waiting for delivery. Lastly, there is no outlet near the bathroom sink. I had to take the hair dryer outside of the bathroom to dry my hair. These are easy to correct so hopefully they will be taken care of. read more

Conrad St James had a very helpful and attentive staff including the bell porter, doorman, food servers, front desk and concierge. They use way too much water softener and you never know if you have washed off all the soap in the shower. We also had a fire alarm go off on our 1st night at midnight which evacuated the entire hotel. Apparently, they have had alarm issues that they have been working on. They do have a weekly test on Monday midday which seemed odd and we were not notified to expect it. Otherwise, it is a great location to Westminster Abbey, Big Ben, River Thames and The London Eye. We enjoyed our morning breakfast which prepared us for our day out in the city and sights. read more

This was our first trip to London and a vaca/anniversary celebration. We had the most incredible time, and staying at the Conrad London St. James was the perfect choice! From the moment we arrived, the service was impeccable, and the hotel itself was pristine. We were even upgraded to a junior suite for our anniversary, and as a Diamond member we had executive lounge access where we enjoyed delicious food, snacks, and drinks throughout our stay. The location couldn't have been better and was close to St. James Park, and walking distance to iconic landmarks like Buckingham Palace, Big Ben, Westminster Abbey, and Parliament. There was even a London Underground station was right outside the door. We also had an amazing dinner at The Pem Restaurant, which celebrates traditional British cuisine, and on another day, indulged in INFINItea at The Orchard Room. The staff made everything so special, with thoughtful touches like little notes and check-ins; chocolates and champagne delivered to our room, and an amazing turn-down service that made our evenings feel extra luxurious. If you're looking for a luxury hotel experience in London, I absolutely recommend the Conrad London St. James! read more

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Had a really nice meal at the Hedgerow Bar at the Conrad London St. James. Stopped in for a meeting and they brewed me some really delicious iced tea and I had a Caesar salad with salmon - expected it to be grilled, but it was actually smoked salmon and it turned out to be really excellent. A bit of a UK Caesar salad with salmon I guess but delicious and the staff were super friendly and accommodating. read more

Conrad London St. James - Caesar with salmon - Hotels Near Me - London, XGL

My mom and I stayed here for a week in early December, and I truly can't say enough wonderful things about the staff. They went out of their way to make our stay perfect. We were there to celebrate my mom's 75th birthday, and were welcomed to our room with cake, balloons, and sparkling wine -- such a thoughtful touch. The doormen were consistently warm and cheerful, always greeting us with a smile. And the breakfast -- where to even begin? It was beautiful, plentiful, and included in our room rate. One morning they didn't have an item we'd enjoyed previously, and they went out of their way to make it specially for us. Overall, the level of service at this hotel is truly outstanding. Highly recommend. read more

Conrad London St. James - Hotels Near Me - London, XGL

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Excellent Stay in the Heart of London - 9/10 We stayed in a King Suite for 3, and the room was absolutely amazing--spacious, well-appointed, and the bed sheets were incredibly comfortable. The hotel itself is very clean and well-maintained. The location is unbeatable--walking distance to St. James's Square, Big Ben, Buckingham Palace, and pretty much everything you'd want to see in central London. Only downside was the gym--it's very small and barely equipped, which was a bit of a letdown. Otherwise, a fantastic stay. Highly recommend for comfort, location, and overall luxury. read more

Conrad London St. James - Big Ben - Hotels Near Me - London, XGL

This place is amazing! So much unity within the staff that you know it's a pleasure for them to serve you. Such attention to details! They even have Dyson hair dryers in the rooms and their chocolates are locally sourced! I will be back and staying at the Conrad next time I visit London. read more

Very late post. We stayed here early September and vverall this was a great experience. The room, location, staff, amenities - very happy with the entire property. One of the most comfortable beds I've every slept in! I looked forward to the end of the day to just lay in bed. In fact we order breakfast in everyday we were their it was just too comfortable to leave. The bathroom is very spacious. Our room had a US outlet which saved me bc the power converter I bought on Amazon didn't work for my Dyson hairdryer. Service and staff was excellent!! So friendly and helpful from the minute you step out of the car to enter the property to when you leave. We loved having drinks at the end of they day at their comfy stylish bar. Velvet chairs, excellent wine and spirt selection. I highly recommend this property. read more

Location! Location! Location! Not only was the location close to many of the landmarks and must see's, it was also a full service hotel. The bed was very comfortable, down comforter and pillows. By its location you might think the hustle can be heard in the rooms but nope; making for a good night sleep. Yes I say stay at the Conrad. read more

Conrad London St. James - Turn down service - Hotels Near Me - London, XGL

The good: across the street from a Tube station. Great team working the lobby and the front door area. Executive lounge food and staff exceeded our expectations. Room was large for a London hotel room. The bad: hotel housekeeping was almost non existent. We had to call them every day to clear our dishes and bottles. For the money we paid it was not worth it. We booked through Amex Travel and no guarantees for upgrade were offered. No explanations on what was included. We didn't know that the water was free in the room. The hallways are dated and dark. read more

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A frequent Conrad guest around the world, the Conrad London St. James exceeded other locations in service, but didn't in accommodations. Checking in for a night in July 2023, let's start with service. The moment we walked in, two gentlemen greeted us and took our bags, later putting them in our room once it was ready. The front desk person was warm and walked us to the elevator, leading us to the executive lounge while we waited for our room to be ready. The executive lounge is clean, spacious, and comes with a spread or sandwiches, cookies, macaroons, and different little glass bottles of drinks. Once our room was ready, the same woman at the front desk personally delivered our room keys. In the evening, little chocolates were left on our pillows and slippers put by our beds. Breakfast the next morning was a breeze and a spread of hot food, pastries, a yogurt and granola bar, and more. Our server was phenomenal and endeared herself to our six-year-old daughter. Once we checked out, they looked after our bags while we explored London. In terms of the accommodations, we stayed in room 230. Multiple outlets didn't work. The room is clearly old and dark. The bed was very comfortable, but everything else was average. The hotel itself is historic and within walking distance to Buckingham Palace. read more

Conrad London St. James - Hotels Near Me - London, XGL

I cannot say enough great things about this hotel and my stay there. From the moment we arrived, Dave (the doorman) was on point; immediately helping us out of our vehicle, taking our luggage, and leading us to check-in. At check-in we were welcomed with sparkling wine and got a general tour of the hotel to include information about the lounge we would have access to. The lounge was perfect, with drinks and snacks throughout the day; in addition to alcoholic beverages in the evening. The food was small and intended to hold you over to your next meal which it did perfectly. We did have breakfast in there twice and the pastries were lovely. The room was beautiful and appropriately sized with all the amenities we needed. The fridge was stocked and there was plenty of coffee (although I elected for a morning cappuccino in the lounge!) We had a nice view and I loved sitting at the window people watching while drinking coffee or a glass of wine. I had several interactions with Maria and Kate (concierge) and they were absolutely perfect. They helped us with a map and some directions and recommendations to bookstores and one night I had a personal emergency that they immediately jumped in to take care of for me. We were in London for a concert which we expressed to the concierge, and to my surprise we came back from the concert around 1am to a feast! We had a complete turn-down service with chocolates on the bed, our robes ready for a much needed shower, our slippers on a mat next to the bed, and several bottles of water, snacks, and fruits to replenish ourselves. This was the perfect ending to a long night and not something we expected at all. Before we left for the concert, Dave provided us key information about the parking situation since we would be getting back to the hotel so late. This hotel had one common theme throughout our stay. They wanted to do anything they could to ensure we enjoyed our stay and that did that well! This was the most relaxed and stress free vacation I've ever had because of the wonderful people that helped us at the Conrad, even with the couple of bumps we had. I don't know that I'll ever be able to stay in another hotel! read more

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We stayed here for one night before leaving London. The hotel is in a good location but quiet, being few blocks away from Big Ben, London eye, etc. It's also just a few steps away from st James station. Staff was nice and friendly. Room was decent, I really liked how spacious the bathroom was. Overall I enjoyed my stayed and would consider again for my next London visit! read more

Our week stay at the Conrad was, in short, the best hotel experience we've ever had. My wife surprised me with a trip to London for my birthday. We picked this hotel somewhat randomly. We were well more than pleased with our experience. All staff we encountered were friendly, knowledgeable and willing to help us with finding places to dine, summoning taxis, obtaining additional necessities and greeting us with engaging smiles and friendly banter. The rooms were impeccably maintained, spotlessly clean and provided a generous supply of coffee, water, tea and bathroom accessories. The choice of a handheld or rainshower was marvelous. The beds and pillows were over the top luxurious and so comfortable. The hotel sent up a bottle of sparkling wine and a birthday cake, fabulous The hotel location was ideal, most of the sites we were interested in seeing were within a 20 minute walk. The hotel is surrounded by good restaurants, pubs, the theater - fantastic! The executive lounge provided us with a wonderful breakfast and early evening premium cocktails and was a plus to our Conrad experience. It was fun to engage with others staying at the hotel, sharing ideas and other places to visit. read more

Don't waste your money... had a horrible experience with the staff, including the management very very rude. a bucket of ice and it took them two hours to get it to times for it and they were extremely rude.... The refrigerator in our room did not work. Our phones in our room did not work and it took days to get fixed. When I approach the staff, they were rude about it. And our room was not for several days. Personally, I would rather stay at a Holiday Inn. read more

Stay Anywhere for the Price Had a lovely stay at the Conrad in 2015. It was a beautiful, glamorous hotel. Unfortunately, almost a decade later, very little has changed. What was once was new and shiny is now worse for wear and in desperate need of a fresh coat of paint. Having recently stayed at the Conrad Osaka, the differences are so stark that it's hard to believe these are the same hotel chain. The rudeness of the receptionist upon checking in threw up alarm bells immediately. Especially after the kindness of the staff at a sister hotel we had grown accustomed to. Regardless, even without the luxury touches that Conrad hotels generally possess, the room itself is serviceable. What is harder to ignore is the general state of the amenities. Upon arriving, none of the phones in the room worked. The telephone in the bathroom (somewhat unnecessary for us, but useful for others) pulled off from the wall and no one bothered to fix it. Housekeeping did not even bother to clean the bathtub. There are wonderful things about the location. You are close to an underground station. You are close to Big Ben, Westminster, and all other manner of wonderful sites. The hotel itself, however, is next to a noisy pub. So you will be treated to other less wonderful sights, like people throwing up a mere stones throw away from the entrance. Twenty four hours later, vomit still there! Let's be honest here. If you can afford the exorbitant prices they are charging to stay at the Conrad, you can stay at any of their other competitor hotels who will likely offer much better experiences for the money. For the price, the Conrad simply isn't worth it. And this is coming from a Hilton Gold Member. I would advise the Hilton to sell it so it doesn't further lessen the brand's value. I, for one, know I will look at all future Conrads with far more skepticism than before. *** By the way, if you are wondering what happens when they respond with a nice "response" to a negative review saying that you should contact their General Manager so that they can speak with you? Nothing. Nothing happens. They do nothing. read more

Conrad London St. James - Hotels Near Me - London, XGL

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Conrad hotel Pro's Executive lounge-5:15-7:15 Blue boar breakfast to order Quiet room when windows are closed Speakers in bathroom for music or tv is a nice touch Location close to St James Park Tube Con's Elevators extremely slow, even when not busy. Always went to 6th floor and then came down to 5th empty. We took the stairs quite a bit. Checkin and checkout very slow. Card on file is not saved, have your payment in hand when checking IN and Out....not what I consider 5 Star Housekeeping did an ok job. Found cleaning towels left on top of tables or coffee area more than once. Hallways always had room service trays from the night before or water bottles left on window sills by the elevator for days. Bathroom is not set up to accommodate the use of the hair dryer provided. Electrical outlets need work. Tv is not accessible to use a Firestick. No instructions given on how to access input for casting. Front desk is unhelpful. Later, Front desk offered maintenance to come up and show us....not reasonable. Blue boar staff is hit and miss. Eggs undercooked. Multiple tables were sending the food back. However, the waitress with purple hair was rude and hostile to each table and asked them if they asked for the eggs to be well done. Huh? I asked for my eggs to be cooked. She chastised our table and 2 others. A very uncomfortable experience and certainly not the standard of your hotel read more

Extraordinary. Five star service and wonderful staff. We spent six nights at the Conrad and were never disappointed. 1) Our room was on the executive level and to our surprise it was comparable in size to most US (excluding NYC, Boston and other old-city hotel properties) hotels of comparable status. A huge bathroom with separate tub and shower was Las Vegas high-roller quality. 2) The executive lounge is top rate, from the snacks to service. Special kudos to the early morning staff who greeted us every day and made sure my wife had gluten free options. 3) Assistance with directions, printing soccer match tickets and housekeeping assistance were provided promptly and happily. 4) The bed was pure heaven after a long day afoot seeing the sights of London. Westminster Abby is just down the street. A more central location for seeing London could not be asked for. read more

I stayed in the hotel from Dec 11-15 I thought I left my earrings, which I had in an eyeglass case, were left at home because I could not find them. When I got home, Dec 22 i could not find them either, I am ashamed to say I forgot about them. On Jan 20 , a month later, I went looking for a pair of my favorite earring, and could not find them!! On a whim, i emailed the hotel in london This was my respond: Good day Mrs Warm greetings from London. We have found the lost item and it will be kept safe for your collection. Kindest regards NOAH CHAABOUNI I could not believe how quick, kind and honest these people were My next e mail was: Thank you for getting back to me. It will be my pleasure to organize delivering of your lost items. Could you please provide us with a shipping address and confirm that we can use your credit card details as payment for the delivery. Kind regards, ANASTASIIA SHAINIAK I will always stay at this hotel read more

Conrad London St. James - my favorite earrings - Hotels Near Me - London, XGL

The Conrad St James is more than a very fine hotel. It will quickly become your home away from home. Having stayed here twice for many days, I would not stay any place else in London. The hotel is located by the St James Place underground stop. However, Dave made life so easy for us- he hailed many taxis for us. He even made sure we had a safe and honest driver take us to Heathrow. The Executive Lounge is wonderful. Scherif will make you want to stay longer. He remembers names and our likes. Martyna was our front desk contact. She showed us around the hotel and ensured our stay was fabulous. read more

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This hotel has it all. First class accommodations and first class staff. Great service always makes any situation better. There was just no shortage of amazingly kind, generous and thoughtful service. From the doorman, to the room attendant, to the executive lounge staff, to the front desk clerk, to the bar staff - just great. I had turn down service every evening in addition to walking into soft jazz playing over the speaker throughout my hotel room. The comforters were amazing down (I purchased from Hilton bedding shop). The bathroom was gorgeous. Marble everywhere, large and well appointed. Plenty of water, coffee, and tea - of course. The only downside was the absolutely horrible view from our window. Yucky roof view. Just keep the curtains closed and you're good. Since finding this jewel, I will always stay at this hotel when in London. read more

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I selected this hotel for our 2 nights in London after combing through well over 100 reviews and SO glad I did. From arrival to departure, the Conrad offered up nothing but top notch service for our stay. From all of the reception staff to our housekeeper, smiles and warm greetings along with helpfulness is what we received. We were put in a gorgeous room (618) that had plenty of space and a lovely bathroom. I am always a sucker for the in-room robes, slippers and extra toiletries provided here. The bed was my favorite, it felt like I was sleeping on feathers (but in a good way) so the sleep quality was amazing. I took advantage of the in-room Nespresso machine each morning and am a big fan of hotels that still do the traditional mini-bar (we could not resist the peanut M&M's). I also loved that they had USB plug ins, as well as the US format plug available in room. The hotel is lovely, the lobby/reception area beautiful. This hotel is located in a perfect location for walk-ability to anything. My husband and I walked EVERYWHERE the three days we were there and I kept thinking how fantastic the location was. Even when we ended up at the Tower of London, we took the City Cruise as a one way back down to our area and avoided the crazy London traffic (similar to NYC) From Buckingham Palace to London Eye to Big Ben to Harrods -- all were in flat walking distance if you are a big walker like we are. There are some great restaurants and coffee shops within feet of the restaurant which is also nice. We took a cab to the hotel from Heathrow around 2P in the afternoon on arrival and it ran us with tip $117, when we left we did Uber XL to Heathrow around the same time and it was HALF that, so I do recommend going the Uber route if you can or like to not waste unnecessary money. I travel a ton domestically for work and stay in a lot of hotels and most teeter between 3 and 4 stars, even the good ones... Conrad just nailed it on everything I love in an accommodation. If my husband and I ever get back to London, I will absolutely stay at this hotel again. read more

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This was one of those times where I will completley admit the husband was right. Getting those Hilton honor points did turn out very nicely for us for my first ever night in London. We were able to get this beautiful hotel on points and got a bonus of being upgraded upon arriving. The hotel was right around the corner from the St. James train station making it very easy to use public transport to get from the airport to the hotel. It is also walking distance from most of the major London sightseeing including Parliament, Big Ben, and Westminster Abbey. Checkin was easy and everyone was very helpful, friendly, and professional. Our room was huge with a ultra comfy bed with fluffy pillows, teas and complimentary coffee, and a very lovely mounted flat screen TV. The bathroom was something else. An elegant rainfall shower, separate soaking tub, and nicely scented toiletries. There is a pretty nice restaurant on the first floor where you can also get complimentary breakfast in the morning. If you're looking to get out of the hotel, there's plenty of places nearby to grab drinks or a bite. Overall, excellent accommodations and in the most perfect location. read more

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This hotel is centrally located. Walking distance to Big Ben, Westminster Abbey, Buckingham Palace, the London Eye...everything you need! The staff was so friendly and helpful. Doormen were GREAT! the housecleaning staff was GREAT! And every morning the restaurant staff was so cheerful, especially Amir who offered a great coffee house recommendation!! Our room was very nice with a large bathroom. Would definitely stay here again! read more

The staff at this hotel are fantastic! The rooms are efficient and they keep them clean. The executive lounge is a nice place to relax after a day of sightseeing. In regard to location, you could not be better. It takes minutes to walk to Westminster Abbey and Big Ben! For locations beyond that, the St. James tube station is literally across the street. read more

This was a bad one and I cannot recommend staying here. I spend about 75% of my year at hotels in major cities so I've got a lot to compare it against. I'm a Hilton diamond and checked in around 7pm for a three night stay. For some reason, I was actually DOWNgraded from the rack room I booked online. I was provided with a tiny corner closet of a room, but it seemed that they tried to cram in all of the furniture typically found in a regular size small rack room into a space half its size. When I (immediately upon arriving to the room) contacted the hotel to see if some of the random & unnecessary furniture could be removed (my boyfriend had I literally had to step on top of the mattress to get to the other side of the room each time) they told me that they could not do that for health and safety reasons. I hope no one larger in size or with access issues ever has to stay in this room! I would strongly advise against staying here with more than one person per room. I'm accustomed to receiving the room type I booked, or even getting upgraded as a diamond member, so the hotel's treatment was very strange. Not once was I acknowledged as a diamond member (yes of course I booked direct) and they kept telling me a manager would contact me, but after waiting three days I gave up on that... DO NOT RECOMMEND, especially for average to larger size people - it's very challenging just to walk around this room. Upon arrival, I contacted them to let them know the shower/tub did not drain and also that the fixtures were falling apart, and they did not acknowledge or attempt to fix the issues at any time. Also, the housekeeping was very strange. The room was in rough shape upon arrival as far as controllable cleanliness. Two days went by without a housekeeper (no dnd). On the third evening, I walked into the room around 6pm and two housekeepers were hanging out inside chatting and seemed shocked when I walked in, then bolted from the room. They did not provide any amenities at all at anytime during the stay. read more

We had such an amazing stay at the Conrad London St. James over the Christmas holiday. The staff was such a delight and went above and beyond during our time there. Thank you especially to Maria, Tejas, Alejandro, Valentina, & John (at the bar) for ensuring we had such a memorable vacation and birthday. The property is beautiful and also walking distance to most attractions-and directly across from the Underground (train). I cannot wait to return! read more

Amazing stay. Staff was great and very helpful. The place is so centrally located it is a short walk to EVERYTHING! Couldn't have picked a better spot. Spectacular experience. read more

Superb location. A 10 minute walk to everything you want to see in London. The rooms are smallish by our standards. Ask for a draw sheet, it's not included on the bed. Breakfast is awesome either way tons of options. read more

This is an impeccable hotel, extremely well-managed and spotlessly clean. The location is even better than you'd think: close to Parliament and Westminster Abbey--yes--but go up a street the other way and you're at Queen Anne's Gate. From there you're in St James Park and St James Palace. Presto! You're in Pall Mall and Piccadilly. Special notation for the gentleman who manages the lounge in the hotel: he was pure class. Would absolutely stay again. read more

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Never again. Hilton has been going down hill since COVID. Stayed in a suite here for £400 a night and didn't get housekeeping until after 3:30pm two days. Executive Housekeeper said 4 people called in sick. Hospitality employees have figured out since COVID they are not being paid enough and calling in more often / especially nights and weekend shifts. People who suffer are the employees and the customers but NOT the corporations who still charge high fees for little to no service. Save your money and go to a non Hilton brand / as again and again, the Hilton brand is deteriorating. Hotel ventilation is a huge issue here as well. read more

Highly recommend this hotel. We purchased a room with Executive Lounge access. It was the perfect purchase. The breakfast, tea time and evening drinks & snacks were all great. The room was spacious, comfortable and clean. read more

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The food was the best and the service was phenomenal. The room was pleasant with a fluffy comforter and an over-the-head shower. The hospitality in the restaurants was outstanding. We had breakfast in the Pem and dinner and dessert in the Blue Boar, which were both very good. The Bellman are super helpful in flagging down taxis for all 11 of us to get to the stadium for the baseball games there. read more

Conrad London St. James - The chocolate treats left in our room for the MLB Cards/Cubs games. - Hotels Near Me - London, XGL

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Horrible experience, worst service from a Conrad I've ever had and completely changed my perception of the Conrad experience. We had nightmare after nightmare with the restaurants, food, room service, etc. I will never stay at this hotel again, especially after such incredible experiences with the Accor group. This is NOT a 5 star hotel by any standard - this hotel ruined our last night to enjoy London. read more

Gorgeous place with friendly, attentive and professional staff, with attention to just about every detail. BUT, and this is just me, there are three things that are at the top of the list when I stay someplace, and that's a good bed, decent pillows and some airflow. The bed was hard as a rock, the pillows felt like they were filled with air, and while the HVAC was effective there's no real ventilation. Couldn't open the one window either which kind of sucked. That all being said, you won't spend much time there bc the location is just about as perfect as it gets, a short walk from Westminster Abbey, Parliament/Big Ben, the Churchill War Room and 10 Downing, with the tube stop right across the street. A couple of solid pubs nearby too. So if you're looking for the ideal location, you've found it. Just bring your own pillows hahahaha but seriously bring your own pillows. read more

The service at this hotel is hands down some of the best I​ have ever​ received!!! Upon checking in they will give you a short tour of the area on the main floor and walk you to the elevator to see you up to your room. The doormen​ and Concierges were on point and always there to help. The 2 lounge areas are great and the restaurant is pretty good. The rooms are amazing and the cleaning​ crew is on top of it and very polite. We were there on a business trip and were utilizing the conference rooms in the basement. We did have 1 major issue with the technology in the space. it didn't​ work the morning​ of our event (luckily I​ am a technologist/engineer) i had to get permission to go in and manually operate the equipmetn in the room while the meeting was already hapenign causing major disruptions. We were taken care of in the end but this was a big problem they need to adress. Overall we do love this hotel, its location, ​and its staff and will continue to come back in the future. read more