Great furniture, even greater staff. Shout out to Sheila for helping me find the lamp of my dreamsread more

Incredibly excited to incredibly disappointed. That sums up the experience with DuBois. My wife…read moreand I came in looking for a new bedroom set and a budget of $4,000. I felt that was a fair budget and not the lowest, but also far from the highest. We were so excited when we found they had a new catalog we could view for a set, and after explaining what we wanted the salesman said, "There is a new set I think y'all would love." Sure enough, we loved it. We ordered it right there and he called the company to verify everything was in order and they confirmed it. The salesman then told us next week their floor display of that set was coming in, and that we should come in to look at it in person just to confirm it's what we expected. We went in the next week and sure enough we still loved the set. I asked the same salesman what the timeframe was for our set, and he said, "3-4 weeks from the date of order (June 5th, 2017)." We left and awaited the call. July 4th week rolled around, and I thought it was odd I still had not heard anything so I called in July 5th to check the status. The lady who answered asked for my information and then said she would call back with an update. When she called back she notified us the building warehouse shuts down the whole week of July 4th, and that she was sorry we got caught in that delay. She assured me the furniture would arrive no later than July 15th. Well... July 15th came and went, and we never heard. So on July 18th I called in and got the same questions asked and assured I'd get a callback when they found out what was going on. This time I got a callback from the original salesman and he said, "I'm calling you to let you know the warehouse ran out of all those sets and is having to build more. In that process they are waiting on a couple pieces to finish the set." I immediately called back and asked what the new eta would be. He told me, "well the parts they said won't get to them until August 6th, and then they need to assemble the rest of your set. We are estimating August 25th for arrival." I obviously voiced my displeasure, and reviewed my paperwork to confirm I could return my order for a full refund of the $3,500 purchase price we made back on June 5th. When I asked about that the salesman replied snarkely, "You can return it but what are you going to do about furniture?" Really!?!? I told him my wife and I would piece together a set through another source. He had no further comment about that but asked if we would keep the order if he could bring in the pieces that are done. He said there were two nightstands and a dresser done, but the bed frame, vanity, and additional pieces were not. They offered to loan us a "basic metal base" for our bed until the rest came. I declined, and here I am today going in to cancel my order for a refund. I would never "borrow" from a furniture store first of all, and second why is it that nobody was checking on orders and keeping customers up to date with changes?! I had to fish every ounce of information out of them at every turn. I don't want a partial bedroom set, and I don't want DuBois hanging onto $3,500 cash when I receive nothing in return for over two months!! June 5-Aug 25 is 12 weeks!! This could have been avoided with basic customer service skills like tracking your customer orders, and keeping your customer up to date! To add icing on the cake the salesman notified me it happens to "10% or so of our orders and I'm sorry it happened to you." Really!? 1 in 10 or even possibly worse odds of this happening to your clients!? That's awful, and something you shouldn't admit! My advice? SAVE YOUR MONEY AND TIME! Don't risk being the 1 in ten or worse that gets what we got! DuBois is making some sweet interest off of suckers waiting 12 weeks for furniture they paid for! First and last purchase... maybe try some customer service, or screen your wholesalers so you're not disappointing 10% or so of every client walking in your doors. Grade: 0. Not even worth a letter grade... this is like signing up for a class you never attended! Total and utter failure.

We wanted to change out our great room sofa and chair for ones with motion. We looked around Waco…read morefor a full service, high quality retailer and Furniture Center was exactly what we thought would be best for us. Shirley was most helpful and we were able to find a great solution that was exactly what we wanted. After looking at a multiplicity of fabric options, we placed our order and look forward to our new great room. I would suggest Furniture center as your best option in Waco! JW

I have worked for the Brewer family for many years because they sell quality furniture and I know…read morewhen I sell to my customer they will not be forgotten later if something goes wrong. With Robert Brewer the customer comes first in all aspects of doing business with that customer. Not a day goes by that a customer tells me that they have traded with the Brewers for over 30 years.

Sold us a floor model which started to split apart after a few months…read more Never explained we did not have a warranty on the front end but was very clear about it after.......terrible way to treat local seniors. After telling us she has never seen something like this, 2 weeks later she has her employee call us to inform us that the claim was denied from the manufacture. Had to cough up another $1000 for a similar replacement. I understand how all this works from 40 plus years in a retail environment. She went on to explain she is a (for profit business) ... isn't every business???? We spent $6500 first time around,, then a $1000.00 more. Just has to make profit both times?????? If this has never happened before then why not make an exception and give up a little profit on the claim and treat locals understandably?? I begged to agree with $900.00. NOPE no way. $100.00 bucks and I wouldn't be writing this........................ NEVER, not once did anyone apologize for our inconvenience, even after I told them that no one apologized .....she just stared at me. Will never recommend.

Bought my 4th mattress from here. Super service, knowledgeable but not overbearing. Very happy…read morewith our purchase, after comparing with other outlets I know we also got a screaming deal!

I absolutely love this place!!! And the customer service is amazing and honest!! I continue to go…read moreback and back. High quality furniture that will withstand time!! I have at least one piece in every room and many more in some!!! You will not be disappointed!! What they sale at other furniture stores does not compare in price or value!!

"Looked all over for rustic, country furniture and I so wish I had started here! Great prices and…read morebeautiful furniture in many styles. My new favorite place!"

Staff thinks they're better than the customers...they actually lack a lot of knowledge about…read morecertain items. Owner is terrible and items are overpriced.

Worth a stop, always new things to see, and some great deals to be found. You just have to look…read morethrough the store and see what's changed. We've found several items, brand new as in never used, and great prices. A regular stop when passing through Waco.

This small used furniture store keeps various pieces of usually well-worn furniture, sometimes you…read morecan find something workable here, but if you're looking for new items, go elsewhere. Cash or checks accepted. No credit or debit cards.

This is a store that not only has used furniture in good condition, but also mattresses and…read moremattress sets (all very clean), linens (washed and ironed), pots and pans, and decorative items. They do a really good business so if you see an item you like, you'd better buy it on the spot! Really nice people and they price things so you can afford them. I have purchased several items from them over the years and have always been very happy with what I bought.

This place is awesome...you go from some nice antiques upon initial entry and then up the stairs…read moreand outside to all of the rusty treasures. I had a great time picking here, plus Saturday was everything 20% off. The ladies running the show were nice and took great care of me. Can't wait till I'm in Waco again to visit them.

Most unethical business I have ever dealt with. I had purchased some fencing and needed to come…read moreback and pick up. Took the day off, drove 2 hours with a trailer to get it. Got there and was told they had sold it to someone else!!!! (For more money). The owner didn't care, offered me $20.00 for my time and gas- Finally settled on $40.00 so I could "LEAVE THE STORE!!!" If you buy anything make sure you take it with you or they will sell it to someone else!!!!!

Coolest place in town for the unusual!!! pricing is good and I can always find something I love.read more

Yeah! Finally made it to waco during a Laverty's sale. Got a parking spot as someone was leaving…read more Many rooms to peruse. Organized by categories which makes it nice to shop-especially if you're looking for something particular. (If not, you'll spend some time browsing) larger architectural things out back. I managed to stock up on some vintage photo's. Stock is ever changing as owners shop constantly. Be sure to check Facebook for upcoming sales as they are not open daily.