thank you Latisha and kali for making my stay really great. Easy check in. Rooms were clean and…read morehotel was quiet l.

It was great no early check in but Elias let us still get breakfast though so that was cool l…read more Great stay

Upon arrival after 4pm time , the entrance Smelled welcoming and clean. At check in my room was not…read moreready and I was offered another room without Disney park view which I said no thanks we will wait . The agent advised me it could be another hour. So we went shopping and out to find dinner because why not. He generously cut my rate down to due inconvenience. Got up to the room and even long after it being ready I found pet food On the carpet, confetti , and other crumbs. Also see picture of the toilet I get being short handed is not fun or whatever excuse but the toilet handle ? Luckily I carry Clorox wipes . After arriving late , late check in, unloading a car and a very tired child I just did not want to switch rooms. Will I come back, perhaps. Carpets are very stained and warn out . I saw plates / bowls the sitting for two days by peoples doors never picked up, very weird .

Disappointed , expected more from Hilton brand. Overly crowded. Indoor pool very small and with…read morecrowd of kids. Outdoor pool with small hot tub and again, overly crowded. Small fitness center with treadmill, eliptical, bicycle and weights. Sad selection of evening reception food. Chatted with customer service at 230 pm prior to arrival and received a pushback of hotel room digital key. I am a loyal Hilton member, what's the point of being a Gold member if the customer service as lowsy as motels and had to wait in line for checking in. Ordered extra bed, $20 a night, waited for two and half hour and still not delivered. Clogged shower with water pooling. Annoying Hilton employee walking around hotel lobby during evening reception soliciting to buy Grand Vacations making relaxing, reading my book impossible. Ordered burger and took 30 min for food to come out and my son was the only one ordering. Next day we went for breakfast, long line for made to order breakfast. Yogurt left out in a bowl with no cover. It was okay. Fitness and pools are empty since it is morning. So thats a plus. Hopefully finally it turns to be a better stay today.

We only stayed one night here, we had been hotel hopping, since we came with no reservations and I…read morewas a bit unwell and needed to sleep. The price for this Embassy Suites by Hilton Irvine Orange County Airport, was great, and we really needed a break. The place is so nice. It is clean, right near the airport if you need that and super comfortable. We saw their pool and it was very nice. We did not get a chance to use it. It is indoor and next time we are in town we will stay there as I love an indoor pool. We loved their room service and they even have free made to order breakfast. That is nice. The outside is really pretty and our room had everything we needed. The service from housekeeping and the front desk staff was great. They had a room ready for us. we were very happy. We looked at but did not use the fitness center. Next time. This hotel was the right time at the right place and we will be back.

Good: spacious lobby, spacious room, breakfast, evening snacks, indoor pool, jacuzzi and fitness. 5…read moremin drive to south coast plaza. Bad: gold member; had to ask for bottle waters, room did not have bedding set for sofa bed, bathroom narrow, missing caps in toilet (yucky), pool no towels on Saturday night and overcrowded, narrow fitness center.

Pros: - spacious rooms aka suites with living room and 2 tvs per room (the one in my bedroom…read morewouldn't turn on though) - comfortable beds - bright lobby area that gets a lot of sunshine - free breakfast and cocktail hour with snacks during certain hours (included pizza the day I went) - provide free water bottles at the front desk if you're a loyalty member - Ubers arrive here very quickly - fast elevators - heated outdoor pool and jacuzzi (I didn't get to try them but appreciate that they are available) - fridge and microwave available in the rooms Cons: - shower curtains were damaged and some colleagues I stayed here with reported the same - how expensive could these be to replace!? - body wash, lotion, and hand wash provided have a strong masculine scent - hair dryer sucked up my hair and got caught - the room did not have a fresh smell when I checked in - colleagues that stayed here reported toilet overflow issues, but I did not experience this personally - no great food or coffee options in lobby - elevators have glass walls and made me nauseous as someone that gets motion sick (they go really fast!) - the toilet paper irritated my skin - the fridge in the room froze all my items no matter what setting I put the dial to - this ruined some things - normal concierge / housekeeping tasks weren't available past a certain hour - I asked for more clothes hangers soon after checking in around 10 pm and was told staff was gone for the night and they'd be delivered in the morning and I said to leave them outside the door if I didn't answer - they never came - most of all: the front desk clerk checking me in was chatty but made an insulting comment when making small talk about whether I'd ever been to either Disney park and I said no - he said I was a "deprived child" which was totally uncalled for, unprofessional, and that alone is why I knocked off a star when otherwise I had a pretty good time here. Do better, Frank - you know nothing about me and your "joke" wasn't funny in the least bit. Front desk staff was never friendly and only slightly helpful here, not the service you'd expect from somewhere so close to Disney and in vacation central. Rude!!

I stayed at this location for few days, during the last week of March 2026, with my 6 year old son…read moreand it was a nightmare. In short, this hotel is not kids friendly. Not anybody friendly. Poorly operated. Stay away!!! First problem was the bathtub. Who puts a razor sharp edged in the shower? The bathtub was awkwardly connected to a stone seat ... that was designed for a shower. It looked like the tiles on the edge of the seat came straight out of the tile cutter, with perfectly sharp edges, that can cut fruits! Who sign off this? Where was the hotel manager? My son slipped and hit the edge on the back of his head, thought the hair, and we had to make a late night visit to an emergency room. The cut was so bad that the doctor had to staple it. Secondly, the A/C was pointed directly at the bed, causing extremely strong wind. At the same time the thermostat was in another room. The bedroom was oscillating between freezing wind and overheating. It was almost impossible to sleep at night. This ruined my whole trip to LA. Lastly the window in the bedroom did not open. The night was cool. I would be ok with just ventilating the room. This is really sad because I have been pretty frequent customer at Hilton last year. I even stay this exact chain (Embassy Suites) recently and the hotel did not have any of these issues. It is possible that this particular location is just poorly operated and the manager should be fired. I'm not going to give Hilton another chance. Going back to staying at Marriott. Never had safety issues with Marriott. Stay away until serious changes are made. Reconsider loyalty to Hilton brand.

Spent a week here for work. The shuttle picked me up as scheduled and brought me to the hotel. My…read moreKing suite on the third floor was amazing! Very spacious and comfortable. The fully equipped kitchen was perfect. Being welcomed with perks from Hilton Honors was nice! Needed the bottled water. I only ate at the adjacent restaurant once- not a fan of burgers. Hit or miss, but convenient. Having the Hotel Grubhub no service fees as an option came in handy a few nights! Very close to my favorite eating places when in southern California. The inclusive breakfasts were delicious- a very nice variety.

Very nice and comfortable hotel, perfect for families but also good for couples and business…read moretravelers. Kitchenette with full sized refrigerator/freezer, two burner stove, microwave oven and even a dishwasher. Pans, cookware, utensils, plates, cups...you name it, they thought of everything. Large outdoor swimming pool, hot tub, and even a small basketball court. Breakfast is on point, with a waffle station, sausage, omelets, breakfast potatoes, bagels, toast, oatmeal with all the fixings, and much more. Highly recommended by me.

I've been a long-time Hilton Honors member, and I trust the brand. Embassy Suites is normally a…read moresafe bet, but this time around, I think this location is old and in need of a refurbishment. We stayed at the Anaheim North location for 2 nights the week of Christmas. For $150 a night for a room that sleeps 6, and includes free hot breakfast every morning...this was a deal. The staff at check-in was friendly and everyone we encountered during our breakfast were also great. Our room was relatively clean, but again showed signs of age. The toilet wobbled when you sat on it. The room slept 6 but only came with 4 towels. One out of the 4 elevators was out of service during our stay. Overall, it was not that bad. The locations closer to Disneyland have been recently renovated, but cost more.

There was a spider infestation on our balcony. Nasty, ugly spiders. Big ones. I counted 7 on our…read moresliding glass door on the outside. The hallway on the 5th floor has tons of spiderwebs so I can only imagine the infestation doesn't just cover the room we were in. The room was dirty, looks like soda splashed on the wall, tooth paste spit in the bathroom. We left for knotts berry farm on Saturday and when we came back the bed had been made but none of the amenities had been replaced so we had no coffee our second day there. Trash didn't get taken out either and no new towels. We booked here because they had an indoor pool and we knew it was possible to rain this weekend. The pool was murky and gross but the first night we thought maybe it was just dirty from that day of traffic. The next morning at 5am we noticed the same pool floaters in there and towels still all over the floor. My husband asked when they maintained the pool and they said they'd were getting to it later. The same pool floaters were there when we checked out two days later and the pool area was never cleaned. Do not take your kids in that pool. Murky water is not normal. The finale- it rained pretty hard this morning and as we sat and ate breakfast we got a nice amount of rain water from the leaky high ceiling. This place is a dump. I originally was going to leave two stars but 1 star deserving for sure after the leaky roof incident.

I'm a single traveler and stayed here. My sis and nieces stayed at the Lulu. I am a Hilton…read moreplatinum/gold member. PRO-They all agreed this hotel was super quiet, compared to their hotel. I did not eat breakfast but it was well appointed. And the guests seemed to like it. I grab some hot coffee and it was good. My room was a king room on the end, 3rd floor. It was VERY quiet the first 2 nights. VERY. I got 2 great nights of sleep. The AC worked great (it was not a wall unit but a unit by the window). This is a super easy walk to the Toy Story parking lot. My room overlooked that lot. You can walk to the lot, go through security and hop on the Disney bus that lets you out right at the gate. Super convenient. CON-The 3rd night....there were maybe 3 teens staying in the room that connected to my assigned room. There was door connecting. They attempted to enter my room a few times. Which isn't super comfortable for a single, female traveler. Then they returned late (maybe they'd been at grad night?). They woke me up bc I could hear them. Is this the hotels fault? No. But it may cause me to pause when booking in the future. PRO-William and Jovani are the stars at the hotel. They were super friendly Everytime I saw them and asked if I needed anything. (Kevin and Adriana were also friendly).

3.5 stars! I stayed 5 nights during my trip to Disneyland/SoCal and booked via a third party-…read moreunfortunately, the booking had an error and booked the incorrect room for me, but it was not the hotel's fault at all. The hotel staff was very professional and provided options to the third party booker to rectify the issue, but ultimately I ended up keeping the room that was reserved for me. Again, not the hotel's fault at all. Unfortunately, on the morning of my second day staying here I discovered three bites that appeared to be bed bug bites. We immediately contacted the front desk and they were extremely professional and were able to book us another room. I was pretty upset as it cut out 1-2 hours out of Disney since we had to pack our stuff and move...I ended up filing an incident report as it was recommended by Jeovanni to have it documented. Huge props to Jeovanni for his professionalism and assistance with the matter. Mishaps aside, we had a wonderful stay at the hotel. Comfortable beds (aside from the bed bugs...), decent free breakfast, and I loved the convienence to Disney. The Toy Story parking lot is around the corner so we took the shuttle from there to get to the park.

Stayed here for one night during a work trip and had a great stay. The staff were extremely…read morefriendly and accommodating for any needs I had. The overall facilities were very clean and spacious. I did work from a ballroom and it was open, stocked regularly with water for our team and we had everything we could need for our computers. The room itself was spacious and clean. The bed was comfortable and the sheets cozy. There was so much space to work from the room comfortably without feeling cramped. Location is super convenient to a small business strip with plenty of food and coffee options walking distance away.

I really want to give this place good marks as there are many things to like about the place. The…read morestaff that I have encountered have all been very pleasant and accommodating. The room is clean and comfortable. Love the bed and pillows and convenience of having amenities in the hotel. Now, for the negatives. When we checked in we were informed that it was going to be $39/night to park! Honestly, I was taken aback. Perhaps that is common in this area but given I booked the reservation over the phone, that is something that definitely should have been conveyed over the phone. It is my understanding this hotel was remodeled in 2024. It does have a new and modern feel about it. So, can you please tell me why they still have showers from the 90's when it was originally built in 2002? The water pressure is so strong in the shower that it hurts! There are adjustments and they are hard, harder, and hardest. Additionally, if you are still using wall showers instead of hand-held in 2026, you have fallen behind. Everybody knows being able to direct the shower is a much better satisfying shower. Additionally, the shower curtain is too short and it just blows around and no matter how you try water is all over the floor. Lastly, there are no safety strips or texture at all on the tub and they are just a slip away from a lawsuit. Several times both my wife and I almost slipped. Because of the sub-standard shower, I will not be returning to the hotel. If they remedy those issues in the shower, I would be happy to return.

I live in LA but wanted to stay overnight in OC since I was going to Disneyland the next morning…read more To be honest, Holiday Inn isn't usually my first choice when booking a hotel, but this location had recently been remodeled and offered a great rate. I'm so glad I chose to stay here. Frank Atayde, the General Manager, and his team member (I wish I could remember her name!) were super friendly, welcoming, accommodating, and genuinely hospitable (I wasn't surprised because they were also Filipino!). From the moment I checked-in to check-out, the service exceeded my expectations and made me feel valued as a guest. I had also read a few Yelp reviews regarding the hotel's cleanliness , but my experience was the complete opposite. My room was spotless, well-maintained, and comfortable. As a nice surprise, I even received a small welcome gift bag at check-in! Overall, this hotel delivered excellent service, a clean and updated property, and great value for the price. I would absolutely stay here again and highly recommend it to anyone looking for a convenient place to stay in the area.

The rooms were nice and clean! Air in the room was very cold! The way we like it!…read moreShower was also good. Hotel was quiet at night! The pool was really nice. The front staff didn't say hello when you walked up. Just looked at you. I was trying to see if she had a name tag but didn't. She was working at 9am on 3/20/26. Dark curly hair. The breakfast was delicious! Great options. Pancakes/eggs/potatoes and sausage. Other items too for the quick breakfast. We were disappointed they did not have coffee. Only water and apple juice.

My family and I were evacuated from our home due to a chemical incident at GNK Aerospace, and we…read moreended up staying here for several days while waiting for updates. What could have been an extremely stressful situation was made so much easier thanks to the kindness and professionalism of the hotel staff. From the moment we arrived, every interaction was positive. The valet attendant greeted us warmly and directed us to self parking. At check in, the front desk clerk was friendly, understanding of our situation, and helped extend our stay since we had no idea how long we would be displaced. Later, when we learned we might need to stay for up to two weeks, the staff again went out of their way to help and extended our reservation without hesitation. The pricing adjustments they offered were incredibly generous. We were originally quoted a much higher rate by the automated phone system, but once we spoke with the front desk, they applied an evacuation rate and even lowered it further as our stay continued. They also retroactively adjusted the earlier nights and provided complimentary parking for the entire stay. Their compassion during a difficult time meant a lot. We stayed in two different rooms, both of which were clean, comfortable, and well maintained. Each room had the essentials, a small refrigerator, a large TV, and a coffee and tea setup. The second room also had a microwave, which was very convenient. The beds were comfortable, and everything in the rooms worked well except for the USB ports in the first room, but the regular outlets worked fine. When the evacuation zone was finally reduced and we were cleared to return home, checkout was quick and easy. The staff remained just as friendly and helpful as they had been throughout our stay. Overall, the entire team was professional, personable, and truly accommodating. Their support made a stressful situation much easier to handle, and we are very grateful for the care they showed us.

When I booked my reservation, I wasn't sure I'd keep it because the location only has a 3-star…read morerating. But I am glad I kept it. The outside is very unassuming. But the inside is spacious, nicely adorned, clean, with a fairly sensible layout/design. The check-in was pretty smooth, and the staff was very professional and engaging. The warm cookie is always a nice treat. There is a nice bar and restaurant within a few steps of the check-in area. No pun intended, but you should check it out. The drinks are on point, and the food doesn't taste like traditional hotel food. The wait staff there is very attentive and accommodating. There is a coffee shop in the lobby just as you enter the hotel. It's little pricey for what you get. I ordered a breakfast croissant. It was good, but again, pricey for what you get. The room was comfortable, cool, and clean. The 3 C's I typically look for when staying in a hotel. There is a decent work area. The bed was comfortable, and it had a nice-sized TV. The lamp outlet on the desk was a bit hard to find, and it's low on the lamp's base. Closet space is ok - standard. The shower had two conditioner pump bottles and one shampoo. There was no shower gel. Not a huge deal. I usually bring my own. There is a really nice outdoor space with varied seating. Some of the lounge-chair type seating have firepits. I forgot my swim trunks to get into the pool. But that's ok, there are usually too many kids in that type of area for me. I like a more chill, less noisy swim. The parking is tight. There is a small lot. About 1/4 of it is for valet. Although the valet team seemed pretty nice, I self parked my vehicle. There are some fast-food places nearby to eat if you aren't feeling the hotel food. And Best Buy is nearby if you attend an event and need some tech stuff. Oh yeah, and The Block at Orange is within walking distance if you need to do some real shopping, get something to eat, or just have some fun. Overall, it was a really good stay. I would revisit in the future. It was good value and service for the money. PROS * Good value * Nice, professional staff * Comfy rooms * Quick elevators * Nice decor * Pantry near check-in area * Good for meetings, seminars, conferences * Outdoor space * Tennis courts * Outdoor pool * Nearby food and shopping * Near the fwy CONS * Small parking lot * A lot of local traffic noise but it's not terrible * Room towels are a bit on the rough side * Could not remove the shower head and separate it from the docking port in the shower * Hurt my foot getting in the shower; the bottom area is a bit raised with metal trim. Just take your time and look down. You should be fine. * Commode flushes hard and loudly * The work desk is a bit small * The desk chair is heavier than most and has no wheels. It is hard to move easily.