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    Consulate General of Boston

    1.0 (1 review)
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    8 years ago

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    Embassy Suites by Hilton Boston at Logan Airport - Embassy Suites

    Embassy Suites by Hilton Boston at Logan Airport

    2.8(229 reviews)
    2.4 miEast Boston
    $$

    Traveling for work, stayed here for 2 nights and just drove the rest of the way (project was in…read moreMaine). Easy to stay, very clean rooms, airport shuttle... all good things (with exception to the single digit temperatures the area was having). Nevertheless, we didn't get any more weather (just cold) and the site visit was a success. Staffers here are welcoming and friendly. Included a breakfast buffet every morning 6-9am. Had onsite gym and indoor pool (which I did not use).

    I'm seriously stretching it when I give this place two stars…read more First things first, we arrive at the hotel in time for their reception only To find out Massachusetts has a law that prohibits hotels from giving away alcoholic beverages. Next, we were trying to get a beer at 10:35PM tonight, Friday night, but the bar has last call at 10:30Pm and closes @11PM. SERIOUSLY!!!!! Are we now staying in kiddyville?? Next the hotel had only two out of three elevators running all day and there were high school kids going up and down the elevators like little children causing delays and crowded elevators. Then tonight after finding out the bar was closed before midnight, we go to the elevators to find another elevator is out of order with only one elevator running. DO NOT STAY AT THIS HOTEL IF YOU ARE EXPECTING LEISURE, OR IF YOU EXPECT GENERAL SERVICES (All elevators working, a bar that stays open until reasonable hours, and a true reception that is worth sitting down and relaxing with beer, or wine) THAT ARE NORMALLY OFFERED AT VIRTUALLY ALL OTHER EMBASSY SUITES. I will definitely never stay here again. It isn't worthy of the Hilton brand. Ok, had to edit again. Don't ever expect ice to be available for your breakfast time in the morning!!! Also, if you have a schedule, plan plenty in advance for your time, this place has no urgency or priority for elevators. Had to take the stairs multiple times just to get downstairs

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    Embassy Suites by Hilton Boston at Logan Airport - Meeting Room

    Meeting Room

    Embassy Suites by Hilton Boston at Logan Airport - Meeting Room

    Meeting Room

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    Guest room

    The Westin Copley Place, Boston - Exterior of Westin Copley Place

    The Westin Copley Place, Boston

    3.5(515 reviews)
    0.4 miBack Bay
    $$$

    I've been coming here on and off for decades and sadly the trendline is down. From the…read moredecor/finishings in the rooms, to the 72-hour cancellation policy to restaurant food to the surrounding mall which I'm guessing has been dead since Covid (and formerly was vibrant), it's all trending the wrong way. The worst is today I had a simply stunning "customer service" experience on their "Service Express" line which makes a joke of the whole concept. First I had to call on speaker because the phone was broken. Second, the agent was combative beyond imagination trying to convince that I'd left my DND tag on the door -- when we absolutely didn't -- because they'd failed to restock the in-room coffee (but, uh uh, made up the room -- so more proof that DND was not on the door). She was the worst listener ever, interrupting me the entire time. Final hint: if you don't want people to complain in public, give them a way to do so in private. You've got not public email, the Twitter link to your account gives a 404 error, and I'm not calling the Service Express line to complain about Service Express.

    I was upgraded to a mini suite for the two nights I spent at the Westin Copley Place. Enjoyed my…read morestay. It was a Wednesday and Thursday Night and the place was hopping. The bar on the main floor was nice and reasonable. The best part was the breakfast in the Bonvoy Lounge. Easily one of the best spreads I have seen. Lox and bagels, to sausage and eggs to yogurt and oatmeal. Great place!

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    The Westin Copley Place, Boston - Lobby - Front Desk, Vertical Garden

    Lobby - Front Desk, Vertical Garden

    The Westin Copley Place, Boston
    The Westin Copley Place, Boston

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    Consulate General of Boston - embassy - Updated June 2026

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