I love Consumers Credit Union, and this branch in particular. My niece just turned 18 and needed to…read moreget her accounts, which were previously under my account, set up in her name only. I wanted her to be comfortable going into the branch and handling things on her own, so I only briefly went over some matters beforehand. Although I was with her, the two people who assisted us at Consumers did an amazing job of speaking to my niece and asking her how she wanted to handle different things. My niece would occasionally ask for my input, but Consumers would always address their questions to her. We started off speaking with a manager and he turned us over to a different representative so that person could get credit for an account that was being opened (I thought that was awesome!), but both were very nice. I also loved how patient the woman was as she showed my niece how to get set up on the Consumers app. I didn't get any names as I was not the one being assisted, but I highly recommend Consumers Credit Union.

Busy location, but useful when you're on the West side of town. The drive through and inside are…read moreusually equally busy. It can be a bit of a hassle to get in and out of the lot since you have to enter the main lot for the whole complex and then turn into the little lot for Consumer's (and I've had occasions when the whole lot was full). On Fridays, they have free cookies, which works out great since Friday is typically payday.

We have accounts with several banks and receive (or have received) other bank services (e.g.,…read moresecurity boxes, refinancing mortgages) through several more. We like this one best. And this branch, with its central location in town, is the one we prefer.

This location has a fantastic staff of tellers, and managers to serve the members…read more Very competent team proud to be a member.

I stopped using them and moved my money to a credit union recently. I had been with Fifth-Third for…read moreat least 20 years. There are many reasons I left, but here are the top ones: 1) Fifth Third is pulling out of small towns in SW Michigan, leaving only an ATM behind, if that. 2) At the branches I use, there's constant turnover of the tellers. To me, that means they're not paid or treated very well. 3) Corporate spends LOTS of $$ on political lobbying in Washington and Lansing. Also contributes mostly to candidates from one political party. More info here: https://www.goodsuniteus.com/company/-LX7m62CV0FgpX6TgkLv Other than encouraging people to vote, I believe businesses should stay OUT of partisan politics. Regular voters should have the most influence in our capitals, not corporate interests. Credit unions are typically not involved in politics. CUs serve their members, not stockholders. PLEASE NOTE: Customer facing employees were *not* the problem here. My issues with this bank go way up the chain of command. Also, I am not now nor have I ever been a Fifth Third Bank employee. Nor has anyone in my immediate or extended family.

Too many issues to list. Bill pay not sent in same town till…read morea month later Husband deceased, all documents given to bank twice, but mortgage still has his name on it 4 years later. I had to threaten them to take my 48k out. They actually told me to provide all documents for a THIRD TIME. INSTEAD I SAID NO, YOU CAN WIRE THE MONEY TO MY MAIN BANK. THEY WILL WIRE YOU THE MORTGAGE PAYMENT! I don't know what happened to them, it's sad

A very special…read morebank Most of the time we use banks for perfunctory and mundane purposes and don't really require a whole lot of interaction with actual people. So much is automated now that we can do much of it online or with minimal human contact. But occasional something complicate, confusing and difficult pops up that requires a banking expert. We required such a banking expert recently and needed to resolve a rather convolved and old problem expediently and efficiently. We were in another state, in a bank we didn't know that didn't know us so we had reservations about the outcome. However we got in contact with the bank's president Matthew, and he was incredibly pleasant and personable and had amazing knowledge and flexibility. He, along with several other wonderful individuals in the bank, solved our problem and went out of their way to give us the information we needed to fix a complicated problem with smiles and humor. Yeah, banks are kind of boring and we expect them to do things without much effort on our part. But once in a while you really need a bank banking expert for something out of the ordinary and this is the real test of the institution and the folks working there. And this Comerica bank and more importantly Mathew and the people working there went far beyond what they had to do and made a difficult situation into one that was quickly and simply solved. Nice to have a site like Yelp to praise a business when they truly deserve special merit.

The staff at this branch were oh so helpful. They helped me and my siblings with my dad's finances…read morewhen he fell suddenly ill. Unfortunately, dad was out of commission for several months. They kindly guided us through the power of attorney process, and even remained calm and helpful when we switched POA from one sibling to another. Kudos to all in the office.

Had to get an emergency loan and Tony went above and beyond to take care of us. It was an easy…read moreprocess and we closed within 24 hours and able to deal with our emergency. Thanks again Tony!

Tony and his team at Arbor made my auto purchase stress free. Buying a car is typically a stressful…read moreexperience, having a Credit Union with the customer as the primary focus is very refreshing. The crew at Arbor is highly skilled and professional and make your experience trouble free. We also use Arbor for our mortgage with the same experience. It is refreshing when your experience matches your high expectations. Well done Arbor Team!

A new employee of ours--an 8+ year member--was approved for a loan pending income verification. She…read morehad not even set up direct deposit yet and simply provided paycheck stubs generated through our payroll system. Instead of contacting the employer to verify (which would have resolved everything quickly), she was accused of submitting "fake" paycheck stubs, told she might need a lawyer, and the loan was denied. The situation escalated unnecessarily and caused her significant fear and stress. For context, she has been with us about a month at a $120,000 salary, and previously worked 18 years at her former employer, earning $195,000 on her most recent W-2, which she offered to provide. I emailed the CEO directly to ensure this didn't happen again to her or to other employees who bank there. There was no response. We are a small Kalamazoo-based company that employs caregivers serving veterans (through VA programs) and elderly clients so they can live safely at home. Because of how this was handled and the lack of follow-up, we have reviewed our payroll relationships and identified 31 of our 128 employees who currently have direct deposits going to this institution. To top it off, one of their branch offices came to one of our employee meetings about a year ago to offer their services, which is why we have a large number of employees banking there. Based on this experience, we are moving away from sending payroll direct deposits there and recommending our team consider other banking options. We expected due diligence, professionalism, and communication--none of which were provided.

This credit union has always been helpful to me. They're more then willing to help with any problem…read moreyou may have. I lost a debit card once and they were able to make me a new one right there at the branch in around ten minutes. I've also had an auto loan, and they were easy to work with.

I have been very happy with the kindness and support from the consumer's credit union! Thank you!read more

Froze my accounts and couldn't access money. Truck on E and needed money to put gas in vehicle to…read moreget home in 90 degree weather. They didn't care. We're rude and not willing to come up with a solution. Been banking with them for almost 20 years. I can't trust them. Moving over $100,000 in business from them and had my brother go with Advia for his truck loan today over them. I won't stop with that. Use to be a decent credit union. Treat people poorly your business will suffer.

People at the bank are nice and have been helpful, but do not rely on bill pay to pay as you…read moredesire. The system will indicate it is sending something electronically and then send it as a check, only telling you after the fact. This means your payment may not, and most likely will not, be received on time. Additionally, even when a stop payment is in place, the amount will still show as deducted from your account. So after you do a direct pull from the creditor so that the money is received on time, double the amount you paid will show as being withdrawn from your account. This did not happen until the switch to .bank and a different vendor was put in place for bill pay. Please fix this FNB because it is much better to handle bill pay in one place than it is to have every creditor have access to one's bank account information for direct pulls.

Local, professional and understands the needs of a small business and individual. Tellers here are…read moreknowledgeable, friendly and efficient. Ms. Edwards , thank you for everything, we are blessed to have you working with us.