I had a very disappointing experience and would strongly caution against booking this salon…read more I reached out on December 2nd to book a hair styling appointment for December 13th at 12:30 PM for a 3 PM wedding. Sarah handled the call and emphasized that I needed to "actually show up," as she would be coming in specifically for this appointment. While that comment felt odd, I agreed because I really needed reliable styling for a wedding. After the call, I sent a follow up text to confirm the appointment, which she confirmed. The day before the appointment, while already traveling to the area, I sent a courtesy text asking whether a wash was included. Only then did she respond with, "So glad you texted me," and informed me she could no longer do the appointment at 12:30 PM and instead asked to move it to 9 AM. That was not possible for me, as I already had another appointment at that time. This change was communicated less than 24 hours before the appointment, and only because I proactively reached out. After I explained that I could not move the time and that this was for a wedding, I received no response at all. By that point, all other salons and stylists in the area were fully booked, leaving me in an extremely stressful position. I understand that things come up, but for event services, especially weddings, clear communication, reliability, and follow through are essential. The lack of advance notice and complete lack of follow-up made this experience incredibly frustrating. I would not recommend booking if you need dependability.

I got married at Golden Arrow Resort and chose Sarah because they referred her. I live 4+ hours…read moreaway I was highly reliant on their referrals. Immediately there were red flags. When I needed questions answered she was barely responsive. I would have to text multiple times to get the simplest answer (e.g What time do you need to start? Can you recommend extensions? Standard questions. I'm still waiting to hear back about extensions, btw,) but I digress. In planning a wedding, you have to pick your battles, so I gave her a pass for being non responsive. I gave her a pass when she was 30 minutes late. I gave her a pass when she forgot tools she promised to bring. I even gave her a pass when she charged me $100 MORE to clip in a few extensions. (The irony being how many times I asked about extensions & how that would've been a great opportunity for her to say she would charge me an additional $100 on top of the already $125 to clip in a few extensions...Especially when my hair was down and took her less time than anyone else's hair,) yet, this gross lack of transparency is not even the reason for this review. THIS is why I would never ever recommend her. First, my hair looked NOTHING like the picture I showed her. Not even close. It was over sprayed, matted down, & the curl was coming out within MINUTES. When I got my dress on, looked in the mirror & saw how half of my hair was straight & half was curled, she had already left. She couldn't even wait until my dress was on. She had JUST finished. My bridesmaids & photographer were texting & calling her over & over to come back. She had to still be close. They called from their phones, from my phone. Didn't matter. She never responded. I'M STILL WAITING on that response. My Wedding was in September. It's December. I assumed I'd hear something. An excuse, an apology, an offer for a refund. Something. Anything. I've gotten nothing. The worst part is, since we all had to run around & try to find a way to fix my hair we were so late that pictures had to be bumped to cocktail hour which I had promised our whole party we wouldn't miss. On top of that, no one could fix what she did so my hair looks horrible in all my wedding photos. So, she botched my hair, caused me a ton of anxiety, & screwed up a timeline I had nailed down for a year, all because she didn't give a sh*t about me on my wedding day. So, here's me not giving a sh*t that this review will effect her business. Brides. Go somewhere else. Anywhere else. She's unresponsive, shady, lacks talent, and morals. And if Golden Arrow still has her on their referrals list, remind them of how poorly she treated me and my loved ones on my wedding day.

Holly is the owner. Lovely lady. Excellent color and highlights. Very private and easy access.read more

I booked Holly for my wedding hair back in March after having a 20-minute phone conversation with…read moreher. During that call, she confirmed that she would be doing my hair as well as 5 other girls hair on October 3rd, and I specifically booked so far in advance because I knew wedding hair appointments fill up quickly. I reached out again on August 5th to confirm that we were still booked and to let her know that I had other girls who would also need their hair done. I also mentioned that I had never received a contract in my email. I received no response. I followed up again on August 11th asking if she was still available for October 3rd. Again, no response. I have also attempted to reach her by phone, and I still have received absolutely no communication or confirmation. At this point, my wedding is only a month away and I have been left scrambling to find someone else. Wedding vendors know how important it is to communicate with a bride, especially when an appointment was booked months in advance. If she was no longer available or something had changed, all she needed to do was communicate that with me. Being completely ignored after confirming a wedding booking is incredibly unprofessional. I intentionally booked her months ahead of time specifically so I wouldn't be in this position, and now I'm having to try to find a stylist at the last minute during a very popular wedding weekend. I completely understand that things happen and plans can change, but ghosting a bride who booked you months in advance is not acceptable. I would strongly recommend getting written confirmation and a contract before relying on this stylist for an important event. I am extremely disappointed that I had to find out this way that this stylist is unreliable!

RIP my spine forever...my posture is terrible, I don't stretch, I have anxiety that manifests…read morephysically in my neck and shoulders, and am truly a massage therapist's DELIGHT! Lucky for me, Katie at the Mirror Lake Inn spa grabbed her hot stones and got to WORK. The 80 minute massage I experienced was truly next level relaxation. I made the appointment for a Friday one week before, and was so excited to get in. The spa itself is gorgeous, though a huge bummer that the sauna and locker room aren't accessible at this time due to COVID. I took a walk through and had envy for everyone who got to enjoy that level of LAVISH. Still 5 stars even though I didn't get the full experience. Staff was fantastic and you can't beat the location. This is the biggest, splurgiest "treat yo self" I'll do all year, as an 80 minute hot stone massage ran me more than $200 with tip. She's not cheap but I will continue to rationalize this experience in my head as 100000% worth it. The need to not pay attention to anything but my back feeling better for an hour was a gift only $200 can buy. This business page is confusing and the photos are more indicative of the INN then the spa. I stayed at the next door high peaks resort and did a service here, and you do not have the stay at the inn to enjoy the spa. Happy relaxing and thank you to Katie and the team at the spa for such an awesome experience!

Disclaimer first - I did not experience the spa, just the Inn. The Inn is spectacular. We were…read morehere for two nights. The Inn looks out over Mirror Lake with spectacular views of the lake and Adirondacks. Our room was large, comfortable, and beautiful. The Inn amenities include small lake front beach, indoor (heated) swimming pool, and the largest hot tub I've ever seen in my life. There are three dining options - upscale restaurant, casual bar (they share the same 4 diamond restaurant kitchen) and a waterfront pub. We spent time at all threes spots. Food and drinks at all were perfect. A great place to stay for a romantic getaway.

Amber and her colleague Andrea did an amazing job providing hair services for my wedding this…read moresummer. Planning even a small wedding in 2020 is an exhausting and endlessly challenging task. But with Amber's support, arranging services that were safe and professional was straightforward and simple. Amber was consistent throughout the planning process and thought creatively about how we could work together to create beautiful hair styles. She brought my dream to life, as well as the visions of my bridal party members. Amber is a delight to work with and I would highly recommend to anyone looking for a exemplary professional for their wedding or special occasion. Thank you for helping us to feel so beautiful on my big day

Let me start by saying I LOVE the ladies at Rustic Roots and they're great people. Jenna has been…read moredoing my hair for over a year now and does a great job. When she relocated, I decided to try working with Amber. I was a redder/chocolatey brown when I first came into the salon. We lightened me up to a really pretty dark orangey blonde, but it was still a little too warm for me. So I went back to Amber and asked to be lightened up a bit more just a little less orangey, but instead left completely bleached blonde and totally fried, and it was not a good look. Desperate and two days away from a wedding, I asked her to tone me down to an ashy brown instead. I left the salon with a mix of grey, purple, brown? and green hair. My naturally curly hair was absolutely fried and pin straight from the damage. The next day I went to another salon and they fixed my hair up fabulously and you wouldn't even be able to tell it was multiple colors originally. I was the second person coming from Rustic Roots to get their hair fixed that week. My hair is now dyed back to my root color so I can leave it alone and let the damage grow out completely. My once kinky curly hair is now half curly/half straight and fried to a crisp. I hate leaving such a negative review, but the lack of education and attentiveness for hair care was sad. And I do understand that everyone makes mistakes, especially with hair, but a trained professional should not be producing work like this. I've seen great work come out of Rustic Roots and I'm disappointed that it didn't work out for me.

I have been going to Hairport for years. Karen and I discuss what I want done and she makes…read moresuggestions, but she listens to me, and I always leave happy with the results. It is so nice when you find a good hair dresser that understands you and that you can trust. Karen is that kind of beautician.

Just a bad experience from start to finish…read more Showed the woman a picture of the haircut i was looking for specifically. Nothing too fancy either, a modified high and tight while keeping a good amount of length on top. I even mention "i'd like to keep the length on top" She proceeds to just give me a buzz cut with a fade in the back. Happened too fast for any objection on my part. I could have gotten the same haircut by heading down to the military recruitment office. Total time spent in the chair was less than 10 minutes and I was charged TWENTY dollars. A 20 dollar mistake I won't be making again.