Cannot recommend Rest Haven. We lost two beloved furry…read morefamily members within 90 days. When our sweet 16 yr old kitty was at deaths door, we had planned to go to another cremation facility in the area that had very compassionately and respectfully processed our beloved 11 yr old dog. When our kitty died suddenly on 7/18/25 we were simply too emotionally distraught to bring him to the facility of our choosing, so our vet sympathetically said she would take care of his cremation process and that it would be done with Rest Haven (RH). Since we trust our vet implicitly, we didn't question it. The first cremation facility that meticulously presided over or dog in April, took AMAZING care her. We were so impressed with their handling of her from the moment they received her, until we brought her home. It was apparent how much they honored us (and her) in the care of her. When we opened the gift bag that contained her remains, we found the loveliest, professionally printed envelope and inside was not only her cremation certificate, but a beautiful Rainbow Bridge insert on one side, and info about the facility on the opposite side. Our girl's ashes were in a high-quality, solid Mohagany "Tree of Life" urn box that was not cheap or chinsy in any way. Her name beautifully printed on the bottom of the box as well. Inside, her remains were tightly sealed in a thick polyethylene bag and then delicately placed in a silk bag. It was so thoughtfully done and with very clear sensitivity to us and our beloved girl. We expected and hoped for the same experience (or something close) with RH when we picked up our cat Simba's remains. Unfortunately, that was NOT the case. The RH 'certificate of cremation' for our beloved boy was basically printed on inexpensive paper, his name and my name printed so tiny it's difficult to read, there was no ID #...and the certificate was not even centered on the sheet. The written information on the 'Resthaven Pet Services Statement' was haphazardly filled out and barely legible. The box that his remains are in is inferior in quality and craftsmanship - cheap/flimsy. On the bottom of the box, a barely legible printed piece of paper was glued on. It is evident the printer was quite low on ink. And the "Made in Thailand" sticker was upside down - It simply should've been removed. Upon opening the box, it felt like our boy was just 'another number' and one of many pets they processed - his name scribbled on the ziploc baggy, as well as the word 'Knoxville' - obviously they wanted to make sure it was going to go back to the correct clinic. Very sad and disappointed that RH provided nowhere near the same level of thought, care, or sensitivity of our beloved cat as was our dog at this other cremation provider. RH's handling of our boy feels thoughtless and perfunctory. Maybe because they process so many animals - it has become 'just a business'. Somehow, they've forgotten how important these babies are to their families. The disappointing thing is both cremation places charge almost the same price...actually, RH is slightly more expensive - but that was not evident in what we received. I called RH 7/24/25 and spoke w/a woman - she seemed hurried and frazzled. I told her that I was disappointed and explained the details above. She said she would call me back in 20 min. She never called back. I called the other cremation provider that took care of our dog in April. I apologized to her about the mix-up and that even though they were expecting to process Simba, that he'd been sent to Rest Haven. I expressed my heartfelt disappointment that they didn't process Simba's remains because they had done such a loving and phenomenal job with our beloved dog. I explained the difference with what we experienced with Rest Haven. I assured her that we would ONLY be using their services going forward - as we have another cat in failing health. To show the level of compassion and sensitivity, the Mgr of this other facility offered for me to bring Simba's remains to her and that she would personally create a special cremation certificate, assign him an actual ID and place his ashes in a similar packaging with a silk bag. Even though they didn't cremate him, THEY unhesitatingly wanted to make it right for us and give us a more positive outcome following the death of our sweet boy. They TRULY understand how important it is. Two very different experiences in just 3 months - from two very different cremation providers. With the way that RH so casually handled our beloved Simba, in such a cursory way - we honestly have no idea if he even had an individual cremation, if we actually have ONLY our Simba, or if he was processed in a communal setting and we just have the equivalent of his weight in random ashes. All it takes is one bad experience to make a lasting impression, especially with something so deeply personal and delicate in nature. We simply cannot recommend Rest Haven.

I called Resthaven to pick my pet up and our first interaction was ok at best. I am sure people in…read morethis business are used to seeing animals that have passed away but the man who I spoke with showed no compassion on the phone. When he called to collect payment I asked if we could get a paw print and a hair clipping - which is stated on their page is included in the cremation. The man told me, "we don't do paw prints, that's the vets responsibility and as for hair I can check but he may have already gone in." NOT what I want to hear even though I knew it was going to happen. I picked up my pet and there is neither a hair trimming nor a print. People in this industry should only be in it if they can show compassion towards their grieving customers. I would not use this business or recommend it to anyone.

Our son's dog died while we were visiting they were understandably devastated. I found East…read moreTennessee Pet Cremation on Yelp and gave them a call. Cliff offered to come and pick up the dog, but Cole was already in the truck so we went to him. He was very sympathetic about our loss and took care of everything very professionally. Just a few days later, he called my son back to come and pick up the ashes. They came in a beautiful little box and my son and his family were very happy. We didn't even think to ask what the cost would be when we dropped off the dog but when we got the bill, I was surprised about how reasonable it was. Give them a call, you won't regret it.

I can't say enough about Bailey's Blessings. Very professional and empathetic. The place is…read moreimmaculately clean. She told me to send her pictures and she would make a reel to honor Zeva. It was perfect. Her cremains were returned quickly and in such a nice box. If your pet is your baby, this is the place for you!

From the owner: It is an honor to honor your pet! Private cremations, cremations include urn, paw print, fur, id…read moretag, certificate and a Facebook tribute. Come visit us before your pet passes away, you should want to know who will be the last person to ever touch your pet! Don't ever find yourself wondering if in fact it is your pet returned to you.

I needed to take my cat in because I noticed something happening with his eye and volunteer…read moreveterinary Hospital was close by and we were looking to switch because we wanted to find something closer. From the moment I brought my cat into the exam room they were extremely aggressive with how they handled him. They were holding him by his neck the entire time, and he was screaming and flailing around. The vet tech was holding him so hard that his hair was coming out and instead of just letting him go to calm down, they continued to hold him by his neck up in the air and make it worse. I have never in my life experience something like this. I have another cat that I have taken to Central veterinary Hospital off Mill Road and I've had wonderful experiences with how they treat my cat and are so kind and gentle. I left this place today in tears because of how they handled my cat.

I have been going there for 25+ years and have always had the best care for my animals. The staff…read morehas always been more than kind understanding.

They were so kind,caring, and compassionate! My pup was laid in her own little car hearse and…read moretranfered to the place immediately for cremation they told me it would be a week i dropped my baby off on a friday and here it is tuesday, and shes ready. Im picking her up in the morning im so excited i cant wait to have her back. I wish i could give them a million stars!

How about answering someone who paid $$$$ and ended up with a dead dog? Just compassion or anything…read morewould have been expected. If they are responsible to this they should take credit and explain to me why the vet could not find swollen lymph node before the treatment? I paid hundreds of dollars for Pittman to check him over before the treatment.

Hello pup friends! My name is Sage! I'm known around AWRC for my love of unicorns! But also for…read morebeing opinionated, with a big personality and I tend to be scared of pretty much everything. My Mommy found AWRC when I started limping. My regular vet said I needed surgery but Mommy wanted to find out if we could try rehab instead. I'm so glad she did! Not only did they make my legs feel better, they made my legs big and strong! I can run faster than my sister now! The best part of all... they helped me with my fears. Everybody there is so nice and caring. They all know my name. They all pet me. (Even after I said bad words to them the first time we met). They know that I like to sit in my special seat in the waiting room. And they make sure Taylor is scheduled because she is my favorite! And I can call them anytime and they will get me in as fast as possible! They truly are the best vet in the Knoxville Area. Probably the best vet in the world! But I've only tried the ones in Knoxville because I'm only 2 years old.

Wonderful place, amazing staff, and you don't have to wait weeks to get your baby back! I encourage…read moreEVERYONE to tour the facility you choose!!

From the owner: We are here to help you. That's why we have included a list of common questions below; in order to…read moreanticipate any worries, concerns, or confusion about the process of pet cremation.

Dr. Brian Rutherford is the absolute worst doctor you could get. If you start with him I would…read moresuggest asking for a different doctor.... my cat was there for a urinary blockage, and my quote went from 2k-3k to 8k- 9.5k so clearly I had questions. He was so aggressive and screaming at me that he already explained to me the following day and I had no right to ask anymore questions. He was so aggressive and mean I ended up having to hang up the phone on him. The corporate office really needs to have a talk with him about his bedside manner as his behavior is TOTALLY UNACCEPTABLE

Extremely disappointing ER experience with poor communication, a $10,000 estimate without a…read moretreatment plan, and staff who ignored us while we tried to leave with our sick pet. We brought our Savannah cat to the ER on February 24 after he suddenly declined overnight. He had already been seen by our veterinarian and we actually had an Internal Medicine appointment scheduled at this same clinic the following day, which we had confirmed. Despite explaining this, staff initially could not locate his records or appointment until we showed them the confirmation text message. After waiting about an hour and a half, we were brought in only to be told what our veterinarian had already told us -- the reason we had the Internal Medicine appointment scheduled for the next day. We were then given an estimate of over $10,000 to hospitalize him for 72 hours so they could repeat tests that had already been done and "confirm which of three fatal kidney diseases he could have." There was no clear diagnosis and no treatment or plan, just repeated testing. Our cat was about to turn three years old that week, so this was extremely upsetting. When we ultimately decided not to proceed, the situation became even more frustrating. We stood at the front desk for nearly 20 minutes while visibly upset, trying to pay and leave with our pet. Multiple staff members saw us but did not acknowledge us. One technician who had checked us in earlier was sitting behind a glass door playing with a dog and would not assist us. We were the only people in the ER waiting area. The only time anyone finally acknowledged us was when I called the clinic's emergency number while standing at the front desk. Another concerning detail: our final bill from the ER visit included some of the same tests listed on the $10,000 estimate, yet those tests were billed at significantly lower prices than what appeared on the hospitalization estimate. That discrepancy raised additional concerns about transparency in pricing. This was unfortunately our third negative experience with this clinic, and it will absolutely be our last! Red flags pet owners should be aware of: * Inability to locate confirmed appointments or veterinary records * Extremely expensive hospitalization estimates without a diagnosis or treatment plan * Repeating tests already completed by another veterinarian * Significant pricing differences between estimates and finalized charges * Poor communication and lack of urgency in an emergency setting * Staff ignoring distressed pet owners trying to check out Emergency veterinary care should come with compassion, clear communication, and organization. I hope management takes this seriously so other pet owners do not have the same experience!

Great staff great variety great service. Would highly recommend to anyone. The adoption events are…read moreawesome too.

Too many animals - even though I made an appointment…read more Inattention led to my dog getting stressed out in the kennel and getting his jaw stuck trying to chew the kennel. Very traumatic.