Always receive outstanding service at this location. Every employee I've encountered is kind and…read morepatient.

I had possibly the best customer service I've ever had anywhere from Ken this weekend. I switched…read moremy Internet over the T-mobile. Ken got me a really good deal. He explained my three options and let me know I can shift to another choice at any time. This is the amazing part--- Then he sat in the store with me and set my boxes up for me. He helped me with the entire set up while I was in the store so when I got home the only thing I had to do was plug the boxes in. I felt comfortable the entire time and I never felt like I was getting a winded sales pitch. Thank you Ken for such a great experience with T-mobile.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

Highly recommend Sharif! Here's why:…read more - Delivered Results - wired my new turn-of-the-century house with a Ubiquiti Wifi network and surveillance cameras. I'm now awash in high speed internet (critical since both my wife and I run our respective businesses fully virtually from home). - Went Above and Beyond - I'm a neat freak. Luckily Sharif is too. Sharif and his colleague Mike made sure cables were tightly run and barely visible. They went so far as to help me remove all the defunct coax running around my house too. - Responsive and Conscientious - Sharif is prompt over text and email (rare with contractors!). He also came back to replace my malfunctioning NVR drive and troubleshoot my G4 doorbell at no extra cost.

I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Astound is using a very old Americast Infrastructure to push out their 1Gbps package, and 1.5 Gbps…read morepackages. Unfortunately, their download speeds come close to the advertised speed for the package, the upload is a whole nother story. Astound can ONLY DELIVER ASYMMETRICAL Internet Speeds to their customers which is unheard of in 2026........ This basically means, you might get the 1Gbps or 1.5Gbps Download Speed but your Upload Speed is STRICTLY CAPPED AT 20Mbps..........this is unacceptable. Especially when their ONLY COMPETITOR is Xfinity, and their Internet speeds ARE SYMMETRICAL (equal Download and Upload speeds), so if you buy the 1Gb package from Xfinity, you get 1Gbps Download and Upload Speeds. Their is ONE very major drawback to Xfinity though. They CAP your Internet Data ALLOWANCE to 1.2Tb for the month. I would easily blow past that Data CAP as I work from home as a Network Administrator. So when you surpass 1.2Tb of data, they start OVERCHARGING YOU A TON, and you might even be downgraded as far as Internet Speeds go. So you have to pick between these two shitty deals in Chicago and NW Suburbs. I was with WOW when Astound bought out the Americast Infrastructure from WOW Internet. At that time, the Upload Speeds were capped at 60mbps on the 600Mbps/ 1Gbps Speed package. I noticed the drop immediately when they capped the upload speed from 60mbps-20Mbps. This was due to too much traffic on the Line. Astound only has 3 nodes on their Line. Xfinity has 6-8 nodes per Line. Hope this helped, Astoud is losing thousands of customers a month with this sly bait and switch BS with the Upload speed. I'm moving on to Xfinity next month, 20mbps is waaaaaaayyyy to slow in 2026........

I arrived on a busy Friday afternoon and chose to wait. There were 3 people ahead of me. Buying new…read morephones take time. I get it. Comfortable wait. Greeted immediately when I entered. I needed to just switch my sim card from an old phone. Citlali is a sharp and kind young lady. She efficiently took care of me and answered all my questions. Very pleasant experience. Thanks, Citlali!

We've only had it for about a week but so far our expectations have been met. The representative…read morethat we worked with was friendly and helpful and so far it appears that all of their promises have been met. We travel in a motorhome and our previous provider had terrible service in many of the areas we stayed. So far the T-Mobile service has served us well.

I want to send out a huge shout out to the young man at the 2438 Main Street in Evanston, Il…read more Philip youkuama, I hope that I spelled your name correctly, you are so sweet and welcomed us yesterday with a huge smile and took care of us quickly. My wife and I were incredibly happy with your service and kindness towards us. I wish that all the T-mobile stores had a young man like Philip working for them because they sure be happy to see you. Thanks so much

I'm very disappointed with this store and its customer service practices. I went to this store in…read morethe beginning of August and transferred my service over to them I went back a couple times because I didnt get the service transferred it didnt happen completely until Sept 7th . They were supposed to submit the paperwork so I can get the card to pay off my phone. They didnt do it on time so now I hv a 600 bill I'm stuck with from my previous carrier and still havnt received the credit from t-mobile. I have spoken to customer service and gone in but the manager is never there or he just left. Ullices has been assisting and hes great and willing to help but this is ridiculous tht this hasn't been taken care of. Most of the people tht works there doesnt know what to do. I'm still trying to get this taken care of and it's now the middle of October.

I've worked with Active Telephone & Data for about 10 years. They helped us set up data networking…read moreand phones in a remote office and then helped us move the phone equipment to our main office once we closed the remote office. For many years they were our "go-to" provider for anything related to our old Nortel phone system, including helping us recover from a lightning strike. Recently they helped us convert from the Nortel system to their own VOiP solution. The conversion was seamless and the system works flawlessly for our 10 person studio. The best thing about them, and the reason we chose Active Telephone over another solution such as Vonage, is their customer service. If we have any questions or issues, it's great peace of mind to know we can call Marty or Bob and they'll be at our office fixing the issue whenever necessary. I cannot give any higher recommendation than I can for Active Telephone & Data.

From the owner: Active Telephone & Data is operated as a 1-man operation and installs Voice and Data cables, Fiber…read moreOptic cables, paging systems and Wi-Fi networks. I have been in business since 1995 and primarily provide troubleshooting and repair or cables of all kinds, paging systems and data networks. I do not use any subcontractors.