Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

We were very happy with Art's Wired Electronics and the work he performed. The 4K security cameras…read moreand security network are exactly what we were looking for. Art and his team were prompt, responsive, and professional. I would recommend to anyone.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

I have a complex smart home and sophisticated Ubiquiti network. Sharif is the only person I trust…read morewith it. After having spent money with others who spent hours and hours and 1000s of dollars that only caused more problems, Sharif is always the guy to call to get things done right.

I went to the old orchard location. Jasmin was extremely helpful, she took the time to explained…read moreall the plan details and the setup was easy. Tmobile have great promotions.

I rarely go into the store to get customer service to buy a phone, let alone anything else for my…read morephone service. I usually do everything online. The customer service was exceptional. The lady who was helping me out was very kind and polite. She took the much needed time to help get everything transferred that I needed And helped immensely when choosing a phone. I found it kind of strange when I was asked to have a photo taken of me holding a paper about their promo for their monthly streaming service for their phones. Why they waited til I was the only customer in there To do that, I will never know That was the only thing that made me very uncomfortable The other employee a man who tried to convince me to buy it after I politely declined asked me to do that and said he would be in the picture but stood 6 feet away for social distancing, then they were tagging either him or I or both for the photo , I wish that whole ordeal hadn't been going on As it made me extremely uncomfortable I hope they didn't post my photo with that promo And I sure hope they didn't tag him when I was the only one holding it, and I sure hope they didn't tag me without my permission

My husband and I have always had good experiences at the Verizon store on Skokie Blvd. But today…read morewe had the best experience ever with Danny. He was knowledgable, kind, patient, and just simply outstanding as we bought two new Iphones. We have never experienced such a high quality of service delivery. Judy E

Working with Jake was simply refreshing. After a two hour phone call to Verizon prior to end of…read moreyear and reporting that the sales person who works at the Verizon store simply lied to me and told me she was giving me a promotion (she did not give any promotion), things were a mess. I simply asked Jake what could be done to correct this horrible experience (I have only had Verizon service since the "beginning" honest. I was in with my old phone (had offered it as trade in but had been refused, more than once) and told I would have a 2x credit adjustment next month and that my bill would be decreased by 2/3 after that. He was patient, polite and acknowledged all who entered the store. THANKS Jake!

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

Let me tell you one thing about this company. I was having problems with my copy machine / fax…read moremachine I have to get out a invoice for a customer. I had panic for a brief second I looked on Yelp to get someone pretty quick. So I can get this done by the end of the day. Low and behold reliable came to my rescue I would recommend this company to anyone thank you reliable.

From the owner: auto dealerships, manufacturing, ERP, Reynolds and Reynoldsread more