Have two buildings now...eye exam and glasses. Kaitlin helped out my wife with suggestions (since…read moreI was useless). Found the perfect pair and Kaitlin went over the new technology in lenses and was nice to actually deal with an experienced person!

Cheri Taylor an hour ago…read moreNew Was seen in this office for the first time in 2023 and had a wonderful experience. I had another appointment scheduled for October 11, 2024 and it was going to be with a different doctor. That was fine with me because I didn't feel like my eyes had changed, I just needed a new prescription. However, I was notified a few days before my appointment that the optometrist they had scheduled me with was not yet licensed or credentialed to do the exam. I was to call back and reschedule when I found some availability. I now live in North Carolina and have to work it around my work schedule. I do work four 10 hour shifts a week and it wouldn't be a big problem. I have a condo at Garden City Beach and I'm usually down there once every 4-6 weeks at least. Before I had an opportunity to reschedule I received a bill in the mail for a $35 cancellation fee. Of course I thought it was a mistake since I'm not the one that canceled. I phoned the office and attempted to explain but was told they do not cancel appointments. I insisted that I didn't cancel the appointment and tried to explain again. I was told someone would call me back. Well today a young lady by the name of Kiara called and told me that I was responsible for the $35 because I had not called back to reschedule. I finally told Kiara that I would absolutely not pay a cancellation fee for which I didn't cancel, and they've also now lost a patient because I had fully intended to call back and reschedule. I'm still in shock by the whole thing because my experience last year could not have been better. I'm very disappointed because now I have to find another eye doctor.

I moved from North Carolina to Myrtle Beach. First, i can tell you the length of the visit was…read moreabout 1 hour 45 minutes. It was the same in both , Wilmington and Myrtle Beach. Offices handled steps similarly. However, Dr. Jimenez takes the time to talk and explain things. My other doctor would just touch your shoulder and say see you next time. I have had macular degeneration for 5 years in right eye and 6 months in left. Other doctor said best to quit treating left eye. Dr. Jim said let's give it 6 month and see. I have s.ight improvement the 1st month. Amen . We just need more doctors to ease wait times, except when they have to dilate your eyes, additional time is necessary.

I am not impressed with this office. It was the third trip for my Mom's treatment. The visit took…read morewell over 2 hours. At one point, we had to wait in a small interior room with 8 chairs and about 10 people all crammed in awaiting the final step in the process. The air conditioning was not on, and all 10 of us were complaining about the heat and the stuffiness. Worst part of all, is they had banging music playing very loud over the speakers. Heavy with bass - the rooms shook even when we were (finally) in the exam room with the door closed. So sweating it out while we waited and got a headache from the very unprofessional music choices did not make for a fun afternoon (which should not have taken so long). I hope management reads this and lowers the music (and the bass) as it was not a very pleasant place to get medical care. Seriously - it was awful! (The Doctor and his assistant were great - I feel bad that they have to work in an environment that feels like chaos.)

Was easy to set up an appointment over the phone as a new patient. Very prompt service, no waiting…read morein my experience (given it was 8:30am). Doctor was friendly and professional. The lady helping me pick out my glasses was also really helpful in helping me find glasses covered by my insurance, as well as ones that fit my face shape best. Would definitely recommend!

The doctor is good. Staff was ok on interactions. However they made a clerical error and…read moreessentially didn't charge me for a product. I called asking about it out of the goodness of my heart and they didn't even offer a payment plan. I essentially caused them to not lose money and they weren't willing to work with me on the most simple of requests. Would NOT go there

This is the absolute worst establishment I've ever experienced. I am 23 years old and they messed…read moreup my eyes. I went in 4 times in two weeks and was forced to just suck up. Also they tell you that you cannot have more contacts. What?? That's the most ridiculous thing I've ever heard. This place is a scam. AVOID AT ALL COSTS