Alex was amazing. I was headed for vacation and my trial pair of contacts had not come in. I only…read morehad glasses at the time, and that would have been a bummer seeing that a lot of my time would be spent near or in a body of water . The morning of my flight he found a comparable pair they had in their inventory to pick up the same day. I had less than an hour to make my flight and Alex had them ready to handoff track and field style. I made the flight with 5 minutes to spare and with contacts in hand. While it was totally on me and my lack of time management and planning, Alex went above and beyond to make sure I had a better than planned vacation. Thank you Alex .. top notch service

John was exceptionally talented and passionate about his work. He guided me to the right glasses…read morewith the perfect fit. He took the time to ensure that I was comfortable and that everything was right

Very professional, friendly and not noisy like AB or any larger companies. They made my appointment…read moresooner than expected, no long wait and it didn't take long before I left completely satisfied! I have no insurance and the prices were very reasonable. Give them a try!

This place is a gem. They actually have experienced opticians! They were attentive, nice and…read morehelpful. They have an optometrist to evaluate your eyes/vision. I did not use that service but definitely will for my next eye exam. Less than two weeks after picking up my new purple glasses, I had a bicycle fall and gouged one of my new lenses. They were able to fix my glasses quickly. After having several bad experiences one at Costco optical and one at a popular Conway optical shop- I finally found a reputable establishment!

Great staff Great doctors…read more Great service Very knowledgeable Great price Everyone is happy to help you right away. When you enter the store.

the entire staff, along with optician matthew j. craven, are exceptionally phenomenal in…read moreprofessionalism and interpersonal relations. i had the very best positive and welcoming experience since walking in without an appointment. the camaraderie was on-point and the laughter uplifting in spirit. i recommend anyone to their doors ...

Was easy to set up an appointment over the phone as a new patient. Very prompt service, no waiting…read morein my experience (given it was 8:30am). Doctor was friendly and professional. The lady helping me pick out my glasses was also really helpful in helping me find glasses covered by my insurance, as well as ones that fit my face shape best. Would definitely recommend!

Terrible Experience!! I first thought the were great but the follow through of their process is…read moreterrible. 1) Went for contacts exam and told them at the time that I wanted glasses as well and that I had to get those thru a special site from my employer/insurance where I got a discounted rate. I was never told that there would be an additional $50 fee to measure my pupil distance if I was not buying glasses from them and that they would not email me a prescription. 2) I got a contact lenses exam and left with a couple of pairs of contacts. (These were daily wear which the doctor just scolded me about wearing daily contacts for more than a day. ) They told me that this was all they had but would order my contacts and have them in by early the next week. This was on a Friday. I had not heard from them by Tuesday so I called Wednesday mid day and found out that they had not been ordered so the young lady said she would order them then and asked me to pay for them. I paid her for the 6 month supply and they were shipped to my house. She said they had no more samples to give me while I waited so I was rinsing the dailies out while waiting. 3) I get the box in early the next week and they were the exact same prescription that I went into the clinic with of which I still had boxes of that I could have worn if they were the right prescription still. I called the office and the person says they dont see a prescription for me and that the doctor is off and he will have her call me tomorrow. The doctor calls me the next day and asks what the issue is. I re-explain the situation and she asks like she has no clue on what I need and asked why I didnt like what I had - I told her that if the ones that I had were working, why would I come to the doctor for a new eye exam and why would she give me a different set of lenses all together? I then read off the information on the box of lenses that she gave me and she said that they would call me back regarding the new order. 4) They call me back at the end of the afternoon to tell me that they have to reorder the new prescriptions from a new company and that I have to return the old ones to them to get a refund. The new ones cost more so I agree to do that without an issue. I asked them to go ahead and order the new ones and that I would take off work and bring the new ones and pick up my eye glass prescription so I can order my glasses. She said no problem. 5) Take off work, go to the clinic, turn in the wrong boxes, pay the difference, remind them that I need my prescription as I need to order from my designated vendor per my employer/insurance plan and they print it out and give it to me. Nothing ever said about the need for me to get a pupil measurement and additional fee. 6) Now a week later I go to order my glasses and entering my prescription to find out that I have to have this measurement to get the glasses and call back and they tell me that I must come back to be measured and it is a $50 fee. This office is ridiculous, the team members don't know what they are doing, you get handed off from person to person, the manager or supervisor person is rude, and the provider does not seem to know what is happening!!! I do NOT recommend them!!!

If you value your eyesight and sanity, avoid this optical department at all costs. They managed to…read morebotch my prescription the first time, then asked me to come back as though they'd make it right. Instead of owning up to the mistake, they sat me down with a technician who condescendingly explained that the prescription was "correct" and that I was simply looking out of my glasses wrong. Let that sink in -- according to them, the problem wasn't their work, but the way I was using my own eyes. That level of arrogance and incompetence would almost be funny if it weren't so insulting. I then had to incur the cost of getting a re-test at a different optometrist who verified that the Siegmund Eye Care test results were incorrect! And now I am out over $500 for the new glasses I purchased that have the wrong prescribed lenses. Vision care is supposed to be about accuracy, accountability, and patient trust. This department failed on all three. If you want glasses that actually work -- and professionals who take responsibility -- I recommend going absolutely anywhere else.

Have two buildings now...eye exam and glasses. Kaitlin helped out my wife with suggestions (since…read moreI was useless). Found the perfect pair and Kaitlin went over the new technology in lenses and was nice to actually deal with an experienced person!

Cheri Taylor an hour ago…read moreNew Was seen in this office for the first time in 2023 and had a wonderful experience. I had another appointment scheduled for October 11, 2024 and it was going to be with a different doctor. That was fine with me because I didn't feel like my eyes had changed, I just needed a new prescription. However, I was notified a few days before my appointment that the optometrist they had scheduled me with was not yet licensed or credentialed to do the exam. I was to call back and reschedule when I found some availability. I now live in North Carolina and have to work it around my work schedule. I do work four 10 hour shifts a week and it wouldn't be a big problem. I have a condo at Garden City Beach and I'm usually down there once every 4-6 weeks at least. Before I had an opportunity to reschedule I received a bill in the mail for a $35 cancellation fee. Of course I thought it was a mistake since I'm not the one that canceled. I phoned the office and attempted to explain but was told they do not cancel appointments. I insisted that I didn't cancel the appointment and tried to explain again. I was told someone would call me back. Well today a young lady by the name of Kiara called and told me that I was responsible for the $35 because I had not called back to reschedule. I finally told Kiara that I would absolutely not pay a cancellation fee for which I didn't cancel, and they've also now lost a patient because I had fully intended to call back and reschedule. I'm still in shock by the whole thing because my experience last year could not have been better. I'm very disappointed because now I have to find another eye doctor.

Good Doctor helped me quickly Thank you…read more Will return later for me in quickly as needed an exam for DMV

I developed an excruciating eye emergency which was causing me intense pain. Called several places…read morearound town and no one would see me due to COVID. I called Dr. Smiths office and they told me to come in right away. The staff was very friendly and accommodating. The Dr was very concerned, compassionate and quickly diagnosed the problem. A week on drops and I was back to normal. Thank you so much for the relief! Dr.JB