1. Cook’s Yard Care

    1. Cook’s Yard Care

    0

    Charleston, WV

    Cook’s Yard Care

    5.0 (1 review)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Jeremy C.

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    ENVY Pristine Landscapes

    ENVY Pristine Landscapes

    (3 reviews)

    We spoke with Michael, the owner, concerning estimates for some landscaping around our home and…read moremowing for the season. We were given estimates and liked the ideas we agreed to do one bed due to financial totals of the estimates (@ 10g) located in the front of our yard and were given a date of July 13th. It came and went. We incurred and were told it meant that week, not that date and had been rescheduled July 20th. Were then told rescheduled for the July 27th. Was sent estimate for final approval the day before (Sunday) and we messaged back that it was not correct and was told they look into it the next morning in a message. Heard nothing the 27th or 28th, called back at a litltle after 4pm on the 28th to cancel everything (landscape job + Mowing) from that point and asked for our deposit ($1700+). Was told by John that the products were already on hand and that was what the deposit was for and it basically wasn't possible, NO (without using those exact words). IT'S GRASS SEED, MULCH, AND COVER for the seed. YOU ARE A LANDSCAPE COMPANY. We had no problems with the mowers, but understandable communication sucks and John is arrogant and talks down. They use a computer system and a text also to communicate, when they do, and therefore, the computer system gets flagged as spam on your phone. We had @20 messages flagged and ddin't know they had been sent, except for them saying they had and us saying we didn't get them. NO WORK OF ANY KIND other than the yard mowing has been performed (satisfactorily). REFUND PLEASE or you are going to spend it in attorney fees, even if you prevail in small claims court. Today July 28, 2026

    The owner, Michael, came to our home and my husband explained explicitly how he wanted our lawn…read moremowed. Michael quoted $85. He was to do first mowing of our grass when we were away on vacation. Lawn was NOT mowed while we were away! Grass had grown so much that my 81 year old husband spent 9 hours mowing it. About a week later, Michael sent a man (I think his name was Zach) who did a grade B job. It was acceptable. About a week later, Michael sent 2 VERY ILL-EQUIPPED guys who had very little ability and desire to do a good job. They just got aggravated and left without finishing mowing! Our yard was left a mess. Nothing PRISTINE about it! Today, we got a call from Michael's office that they upped our charge from $85 to $130 each time they mow because of how my husband wants it mowed! NOT ONE THING HAS CHANGED SINCE HIS FIRST MEETING WITH THE OWNER, MICHAEL, WITH HOW MY HUSBAND WANTS IT MOWED. Be aware of what this company offers and then be aware of what you get and don't get.

    Cook’s Yard Care - lawnservices - Updated September 2026

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