Extremely disappointed and wouldn't recommend...I reached out to Mr. Chapman's answering service…read morerequesting a call back regarding some concerns with our experience at this funeral home. I did not receive a call back. I then emailed Mr. Chapman my concerns as well as other partners with no response. I am writing this on 1/14/2026 and emailed the company on 12/10/2025 allowing plenty of time to resolve but unfortunately no response was given. I will add my email as the review as it covered the entire experience no one should go through while burying a loved one. Dear Mr. Chapman, I am writing to formally document the unacceptable experience my family and I had with your staff during the arrangements and service for my grandmother's funeral. This message is sent with the expectation that these issues will be taken seriously and addressed. The day after my grandmother's passing, I was contacted by an individual named Cheryl. I was out of state at the time and attempting to manage arrangements while also coordinating paperwork to make the process easier for my elderly uncle. I was not clearly informed that there was a distinction between your funeral home and Affordable Cremations, which caused confusion and miscommunication from the beginning. Once they arrived at the appointment he ended up spending over an hour in the office to pick out 3 items for service and pay. Communication throughout the planning process was poor. Questions were repeatedly met with "I'll have to ask someone," and I was given unclear or inconsistent answers. There was no clear explanation of what your team was responsible for, what my family was responsible for, or what to expect on the day of the service. I did not feel supported, and I did not feel confident in the process. After the call to sign contracts, the lack of clarity and professionalism was so concerning that I made the difficult decision to leave town earlier than planned because I no longer trusted that the arrangements were being handled appropriately. The service itself was handled in a manner that was disruptive and deeply disrespectful. We arrived at the cemetery chapel during a snowstorm. Your staff set up, including the guest book, without providing any explanation of where it was located or how it would be managed. I had to rely on the pastor for guidance on the service process rather than staff. During the service, while the last song was still playing and before the pastor had concluded, your staff attempted to dismiss attendees. The pastor had to intervene to prevent the disruption. One staff member stood in front of my grandmother's casket while our family was trying to observe a moment of silence, which was completely inappropriate and upsetting. After the service, my visibly distraught father was told to leave the building despite severe weather conditions. There was no reasonable justification for forcing grieving family members outside during a snowstorm. We were effectively rushed out of the building. The guest book was being packed away before guests had finished signing, and I had to physically step in to stop this so that people could sign and pay their respects. Because of this, family members we had not seen in years were denied the opportunity to speak, grieve together, or say proper goodbyes. This experience fell far below any reasonable standard of professionalism, compassion, or dignity. A funeral is not a routine appointment it is one of the most vulnerable moments in a family's life and your staff members conduct added unnecessary pain and stress to an already devastating time. I expect this complaint to be reviewed seriously, and I would appreciate a response regarding what steps your organization will take to address these issues and prevent this from happening to other families. I had left a message Monday regarding a call back but have not received contact. I would like someone to contact me back concerning this issue.

I can not say enough about this funeral home. They are so respectful and loving towards all family…read moremembers. My father passed and Jake and Cheryl were absolute professionals. The service they provided my family went above and beyond what I was used to in New York and North Carolina with my inlaws.

Dad and I picked out mom's headstone at Sears Monument Company in Charleston. I hope it's something…read moreshe would have approved of. I thought the roses and vase would be right up her alley. She liked stuff like that. Tim Sheldon made everything easy for us. He created a few designs based on what we wanted and made sure everything came in close to our budget. It will take 20+ weeks for the headstone to arrive. Depending on the weather, the headstone will most likely be installed in spring. I miss you, momma.

I had my former mother in law's stone made through them for 1/4 the cost of the cemetery. Her…read morepicture and all were just perfect/

The stellar service provided here was so appreciated by our family. In a time of great loss, we…read morefelt cared for and understood. Greg, L. J., and all the staff were easy to work with and gave us gentle guidance. They know this business well, and they make you feel at home as you grieve. We couldn't recommend them more.

My family and I had a very positive experience with Snodgrass Funeral Home. They treated us kindly…read moreand with respect. Rich is so Perfect at his job. He pays attention to detail and treats you like family. This was the best funeral home experience I have ever had. It is so important to have someone like Rich during this stressful time. I recommend this funeral home it is a 10/10.

I can't say enough about these two gentlemen! They saved the day when they came out and treated a…read morehome for FREE, yes, I said FREE. This family would have never been able to have gotten this service any other way and Zack did not hesitate when I came knocking on the door asking for help. As a community worker we have resources for most things, but I was at a loss on how to help this family and you guys showed up and showed out. I don't know how to thank you enough or sing your praises, other than this, to leave a positive review in every place I can find to leave one!! And I can't leave out your demeanor with the homeowner and how comfortable you made her feel. She was so anxious and embarrassed, and she couldn't stop talking about how you didn't make it a big deal and was just doing your job and didn't judge or make her feel any type of way about the ordeal. Thank you so much. You guys are amazing human beings, in a world where all is in question at times it's a blessing to witness. #neighborshelpingneighbors #supportlocalbusiness #spotlightpestcontrolforthewin #zackforpresident

Derrick and his crew showed up on time, very personable, eager to get the job done to my…read moresatisfaction! Due to some unfortunate circumstances (unrelated to the movers), the move in had to be delayed until the following day. Derrick was so cooperative and was able to shuffle his schedule to accommodate me Would not consider using anyone else!

I went to The Laundry Rack in fairmont wv and put My Money in the machine. However, this machine…read moredid not work. It has stopped. I had to put more money in the machine again it stopped. I called the manager. She said that she would look into refund my money. I called a second time because it had stopped again. They was supposed to refund my money. Called four times in the next two weeks finally got the owner. He said that he had refunded me $35 when he had only refunded me 19.75. The machine says one price but then they charge you another price a higher price. I don't suggest anyone go there. I will never go there again. They're bad for business. The machines don't work. They take your money and don't be refunded. Then they lie to you when you call them. I give them a -4 out of 10.

I usually go first thing in the morning.You would think it would be clean from the night…read morebefore.Whoever cleans, there's actually dirt everywhere.In piles , like somebody swept it and piles. Then one of the customers that came in behind me said, all that's okay, me and my wife clean that up.And I said, do you work here?And he said , no , he said , but the girl gets tired and we clean up after her. You have to pay to go to the bathroom. I've never seen a worker there , and I even pushed a buzzer because I had a question and no one answered.

Carmine is a great taylor, he was a good friend when I lived in Charleston and I miss seeing him.read more

If you need a pro tailor/ alterations this place is legit! It's old school , and has done suit…read morealterations for many in state government. This place was a recommendation from a friend! The owner knows his business! Went for some jeans I bought that didn't fit right. After a few min, he marked some things and had me out in no time. super nice too!

Get rid of mice and bedbugs Complete extermination…read moreAt free or minimal charge to me. Guaranteed success or all my money back

I rarely write a review but I am very pleased with Standard Exterminating Company's customer…read moreservice and attention to detail. They came fifteen minutes early, were very courteous and professional, the price was very fair and they did a throughout job around the building of termite infestation. I recommend this company for termite extermination!