Extremely disappointed and wouldn't recommend...I reached out to Mr. Chapman's answering service…read morerequesting a call back regarding some concerns with our experience at this funeral home. I did not receive a call back. I then emailed Mr. Chapman my concerns as well as other partners with no response. I am writing this on 1/14/2026 and emailed the company on 12/10/2025 allowing plenty of time to resolve but unfortunately no response was given. I will add my email as the review as it covered the entire experience no one should go through while burying a loved one. Dear Mr. Chapman, I am writing to formally document the unacceptable experience my family and I had with your staff during the arrangements and service for my grandmother's funeral. This message is sent with the expectation that these issues will be taken seriously and addressed. The day after my grandmother's passing, I was contacted by an individual named Cheryl. I was out of state at the time and attempting to manage arrangements while also coordinating paperwork to make the process easier for my elderly uncle. I was not clearly informed that there was a distinction between your funeral home and Affordable Cremations, which caused confusion and miscommunication from the beginning. Once they arrived at the appointment he ended up spending over an hour in the office to pick out 3 items for service and pay. Communication throughout the planning process was poor. Questions were repeatedly met with "I'll have to ask someone," and I was given unclear or inconsistent answers. There was no clear explanation of what your team was responsible for, what my family was responsible for, or what to expect on the day of the service. I did not feel supported, and I did not feel confident in the process. After the call to sign contracts, the lack of clarity and professionalism was so concerning that I made the difficult decision to leave town earlier than planned because I no longer trusted that the arrangements were being handled appropriately. The service itself was handled in a manner that was disruptive and deeply disrespectful. We arrived at the cemetery chapel during a snowstorm. Your staff set up, including the guest book, without providing any explanation of where it was located or how it would be managed. I had to rely on the pastor for guidance on the service process rather than staff. During the service, while the last song was still playing and before the pastor had concluded, your staff attempted to dismiss attendees. The pastor had to intervene to prevent the disruption. One staff member stood in front of my grandmother's casket while our family was trying to observe a moment of silence, which was completely inappropriate and upsetting. After the service, my visibly distraught father was told to leave the building despite severe weather conditions. There was no reasonable justification for forcing grieving family members outside during a snowstorm. We were effectively rushed out of the building. The guest book was being packed away before guests had finished signing, and I had to physically step in to stop this so that people could sign and pay their respects. Because of this, family members we had not seen in years were denied the opportunity to speak, grieve together, or say proper goodbyes. This experience fell far below any reasonable standard of professionalism, compassion, or dignity. A funeral is not a routine appointment it is one of the most vulnerable moments in a family's life and your staff members conduct added unnecessary pain and stress to an already devastating time. I expect this complaint to be reviewed seriously, and I would appreciate a response regarding what steps your organization will take to address these issues and prevent this from happening to other families. I had left a message Monday regarding a call back but have not received contact. I would like someone to contact me back concerning this issue.

I can not say enough about this funeral home. They are so respectful and loving towards all family…read moremembers. My father passed and Jake and Cheryl were absolute professionals. The service they provided my family went above and beyond what I was used to in New York and North Carolina with my inlaws.