The person we talked to was very helpful and friendly. Any one looking for cremations check out…read moreAffordable Cremation of West Virginia.

This place helped my family in the time of need! Very respectful, and comforting. They also…read morecremated my dog! Got it back in 2 days. They even gave me a nice wooden container!

You better hope your family member or pet doesn't pass away on a Sunday or they'll want to charge…read morean extra $100 for having someone come in to meet you at the crematory. Multiple family members & pets have been taken care of there, including last Friday... NOT ANYMORE. all they care about is money...

Excellent service. They walked me through the whole cremation process with compassion and sympathy.read more

Very poor service. No regard to the deceased or family. They really lack compassion.. so if you…read morejust wanna be treated like the final moments and the process one goes through and their family.... don't use them.

From the owner: Traditional Services & Cremationread more

Very helpful, easy to work with, great service , It felt like they were part of the family helpingread more

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Stevens & Grass Funeral Home has been our family's choice of funeral homes for nearly 50 years, as…read morewe've always received excellent service during our grieving. However, sadly this last funeral was totally different experience, from the beginning nothing seemed right or made sense. Our loved one passed after business hours, we arrived at 9:00 a.m., the following morning to make arrangements. Immediately we noticed that the previous owners always greeted you at the door, new management yells over a balcony. By the time we arrived, the employees already knew the amount on a life insurance policy. Later, that evening we received a telephone call stating the body could not be viewed per arrangements made earlier that morning, as the body had been dead nearly five days and the embalming process could not be done. WRONG!!! So we returned the next morning to make alternate arrangements (again with an employee calling over the balcony). This time the employee went over a questionnaire page asking if we wanted clothing or any personal items returned (why wasn't this done the day before?) In unison, we both stated only personal items and no interest in clothing being returned. At that time, we were informed by the employee that no personal items were on the body at the time of arrival and further that our loved one arrived with only pants and a belt. We both immediately looked at each other stunned and found this to be strange and then asked to view the body to ensure proper ID. We were denied seeing the body. Our loved one always had something in their pockets, keys, coins, a bolt, etc., as this was a known trait of this family member, they never had empty pockets, always carrying gum or cough drop because of coughing. The immediate family members (12) the previous evening witnessed our loved one was fully clothed with white socks, black house-shoes, navy tee shirt and beige slacks with a black belt, not what the funeral home alleged saying "arriving with belt & pants only." While waiting on Stevens & Grass to arrive at the home, the family spoke about how our loved one still had coloring, and the corner of the lip was just beginning to turn blue when Stevens & Grass arrived to remove the body, nor was the body stiff, it went limp when the employees removed it from the chair and they (S & G) commented on how limp the body was. I state this because this would not be a body dead for close to five days, as several friends, a neighbor and family members had spoken to and saw this loved one earlier. In addition our loved one kept a daily dairy which included an entry on the day of death. Our family physician viewed a photo taken before the body was removed and remarked the body had only been dead about an hour or a couple at the most and also mentioned still had coloring. Our question is we knew the clothing and now the body was in possession of Stevens & Grass, shouldn't they have known what he was wearing? We thought so and thought these questions to be bizarre. This is written a year after the fact, to alleviate any negative reviews that could be made suddenly following a death. At this time we still wonder if our family has the correct ashes (as we were informed a viewing would not be possible) since the clothing & time frame of death differ from what the funeral home says. I suppose we never have full closure. We regretfully write this review, as all family members for years has received nothing but exceptional experiences with this funeral home.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

such a beautiful place the sunrise and sunsets are amazing , I visit this cemetery quite often …read more My sister and myself walk here in the mornings and we met James and Mike . WOW they are exceptional workers with amazing work attitudes . THANK YOU MIKE AND JAMES thank you for taking great care of our loved ones and us .......

We buried my father here in July,2020. My parents preplanned and paid for everything in advance. We…read morefound out they charged them twice for the opening and closing of the graves. My mom is still living. They owe her in the neighborhood of $2700. and they will not return our calls.

Extremely disappointed and wouldn't recommend...I reached out to Mr. Chapman's answering service…read morerequesting a call back regarding some concerns with our experience at this funeral home. I did not receive a call back. I then emailed Mr. Chapman my concerns as well as other partners with no response. I am writing this on 1/14/2026 and emailed the company on 12/10/2025 allowing plenty of time to resolve but unfortunately no response was given. I will add my email as the review as it covered the entire experience no one should go through while burying a loved one. Dear Mr. Chapman, I am writing to formally document the unacceptable experience my family and I had with your staff during the arrangements and service for my grandmother's funeral. This message is sent with the expectation that these issues will be taken seriously and addressed. The day after my grandmother's passing, I was contacted by an individual named Cheryl. I was out of state at the time and attempting to manage arrangements while also coordinating paperwork to make the process easier for my elderly uncle. I was not clearly informed that there was a distinction between your funeral home and Affordable Cremations, which caused confusion and miscommunication from the beginning. Once they arrived at the appointment he ended up spending over an hour in the office to pick out 3 items for service and pay. Communication throughout the planning process was poor. Questions were repeatedly met with "I'll have to ask someone," and I was given unclear or inconsistent answers. There was no clear explanation of what your team was responsible for, what my family was responsible for, or what to expect on the day of the service. I did not feel supported, and I did not feel confident in the process. After the call to sign contracts, the lack of clarity and professionalism was so concerning that I made the difficult decision to leave town earlier than planned because I no longer trusted that the arrangements were being handled appropriately. The service itself was handled in a manner that was disruptive and deeply disrespectful. We arrived at the cemetery chapel during a snowstorm. Your staff set up, including the guest book, without providing any explanation of where it was located or how it would be managed. I had to rely on the pastor for guidance on the service process rather than staff. During the service, while the last song was still playing and before the pastor had concluded, your staff attempted to dismiss attendees. The pastor had to intervene to prevent the disruption. One staff member stood in front of my grandmother's casket while our family was trying to observe a moment of silence, which was completely inappropriate and upsetting. After the service, my visibly distraught father was told to leave the building despite severe weather conditions. There was no reasonable justification for forcing grieving family members outside during a snowstorm. We were effectively rushed out of the building. The guest book was being packed away before guests had finished signing, and I had to physically step in to stop this so that people could sign and pay their respects. Because of this, family members we had not seen in years were denied the opportunity to speak, grieve together, or say proper goodbyes. This experience fell far below any reasonable standard of professionalism, compassion, or dignity. A funeral is not a routine appointment it is one of the most vulnerable moments in a family's life and your staff members conduct added unnecessary pain and stress to an already devastating time. I expect this complaint to be reviewed seriously, and I would appreciate a response regarding what steps your organization will take to address these issues and prevent this from happening to other families. I had left a message Monday regarding a call back but have not received contact. I would like someone to contact me back concerning this issue.

I can not say enough about this funeral home. They are so respectful and loving towards all family…read moremembers. My father passed and Jake and Cheryl were absolute professionals. The service they provided my family went above and beyond what I was used to in New York and North Carolina with my inlaws.