Very knowledgeable and technically astute on the installation and in educating the customer on…read moreproper operation and home owner maintenance of the doors. I would recommend them at the drop of a hat. Awesome Team!

this isn't sexy stuff, but man, when your garage door goes and it's minus 15 degrees, or you're…read moretrying to keep chipmunks and skunks out, or you just can't open or close it safely, suddenly it takes on a different importance. This guy has been serving me for over a decade. every time I call, he answers the phone, even on a weekend. I've never had to wait more than 24h for him to come out and often he's offered to come out same day. He gets the job done, it works, and his fees are fair. If there was an award for a really good unsexy business that just runs the way a small business is supposed to run, this guy would get my vote. Every time. J. U. Falmouth, Maine

Good work deserves recognition…read more We have two garage doors, neither of which has worked for the past week. I finally caught my breath enough to call somebody. Based on recommendations I found on line, I called Downeast Doors, which has locations in South Portland and Freeport. John, the business owner, returned my call within ten minutes, and was at my home within twenty minutes. Within 40 minutes of arrival, he diagnosed and repaired both doors, each of which had different problems. The doors are vintage 1995, about 30 years old. I am delighted that he could show up that quickly, that he was capable of diagnosing and repairing in short order, and- a bonus- he is a very good guy.

Garage door spring broke and cold called a few local companies--John at Down East Doors called…read morewithin an hour and came to Harpswell to replace spring next day. Other garage door companies still haven't called back--highly recommend John and his team!

Prompt service. Called on a Friday and they scheduled an appointment on the following Monday…read more Technician was on time and the fix was completed in 30 minutes.

Made an appointment 2 weeks in advance .no one showed up. Called the shop and the guy who answered…read morethe phone said they would show up whenever . The guy painting my house ended up fixing the garage door opener in 3 minutes ..stay away from this place . Oh and the quoted me $150 just to look at the damn thing . Avoid at all costs ..better off looking for a how to video on youtube ..what a joke

Horrible installation. ever since the son took over…read moreinstalling the doors he does a hack job, my doors get stuck, large gap when they are closed so snow gets in the garage during winter and crickets get in during summer. called them to come fix it and they won't even respond.

Just the kind of locally owned small Maine business you want to do your work. Knowledgeable,…read morereliable, conscientious and a pleasure to deal with. Oh and did I say very fairly priced. I am delighted to have found them. Frank Luongo Cape Elizabeth

Terrible. We requested a quote to get some new door operators installed. Their website indicated an…read moreestimate would be free. We weren't home when the guy came to check it out, but he left us a bill for over $100. This was referred to as a work order, however no work was done, there was a just a paper checklist indicating what work needed to be done, which to me is an estimate. We did not pay, and several months later received another bill with interest (ha!). Later we received phone calls with threats of litigation. At that point I called and spoke to a manager who tried to convince me that the original visit was not an estimate, despite no actual work ever being done. After threats from me to call the Better Business Bureau, they finally relented, however we received another call a week or so later about our pending court date and we had to call again to have this straightened out with the same manager. I think we are done with their BS for now. Stay far away.

A week or so before Christmas a cable on one side of my garage door snapped. I called Overhead…read moreDoor about repairs. They reported that they were extraordinarily busy and likely would not get to me before January 7. I said it wasn't an emergency and that that time frame would be fine. The said they would call me back to schedule an appointment. They never did. I had to chase them every step of the way. They never knew where the matter stood and faied to make several promised return calls. Finally someone went to look at the door and told me that really i needed a new garage door and that it didn't make sense to fix the existing door. I said fine, give me a quote on a new door. The same thing happened. For weeks they failed to return my call. Today I was fed up with waiting and I called a competitor who informed me that there was nothing wrong with my door, and that it was the quick fix I had originally thought it was. They got to the house and made the repair that same day! I will not seek to use them again.