My pool pump panel completely failed, and a call to Pool Scouts on Monday brought a service tech…read moreout first thing Tuesday morning. A diagnostic, a quick repair, and a thorough test later, my pool is up any running in under an hour. I've been a customer for years, and they are always wonderful to work with, and a good value.

I think they do reasonable work but their communication and scheduling is the worst. Technician was…read moresupposed to show up on Thursday. Called Thursday end of day and they said, "oh, we'll be by tomorrow because the guy didn't show up today." No text, no email, no call. Did they come on Friday? No. Finally came late Monday afternoon. I guess I should be grateful they came at all.

We are so grateful that we have Mitch and Cornerstone Pools keeping eyes on our new pool! Water…read morefilled our pool for the first time about a week ago now and our first couple of days (pre-Cornerstone), our family was anxiously testing, adding chemicals with rubber gloves, and making dashes to the local pool supply store on an endless cycle of repeat. Again, these were the days BEFORE Cornerstone Pools. Then we started working with Mitch/Cornerstone Pools. One of the very first things Mitch told us and truly the last phrase Mitch leaves us with every time he services our pool is this: "Just make sure you get out there and enjoy it! We will take care of everything else!" Mitch is calm, cool, and collected even when we call him with a weekend SOS because it appears as though something is malfunctioning. Literally in the midst of his own family time, he drove to our home with newly purchased tools (bc his work truck was back at home and farther away from our location) just to take a look at things and put us at ease. You do not encounter this kind of ethical care of work very frequently. Mitch is extremely knowledgeable and incredibly dependable. We literally wouldn't be able to enjoy our backyard like we do now without him. Our entire family is so grateful. As new pool-owners, it was so easy to get wrapped up in the maintenance and forget the entire reason we invested in the construction of a family pool in the first place. After we hired Cornerstone Pools our relationship with this big watering hole in our backyard is now a sunny one! Hiring Cornerstone Pools is one of the best decision we've made...

I HIGHLY recommend Cornerstone Pools for all your pool needs. John and his team go the extra mile…read moreto ensure that everything is fixed right the first time. I had a pump under warranty break and was referred by Pentair to Cornerstone Pools. That pump replacement job went really smooth, and I was super impressed with the level of customer service they provided. When I started having issues with my pool heater, I knew there was only one company to call...Cornerstone Pools. They worked with the manufacture to diagnose and resolve the issues quickly and followed up with me the ensure everything was running fine. Cornerstone Pools made a lifelong customer in me. You are making a mistake if you call anyone else for any of your Pool needs.

We were referred to this company and Miguel for some lighting issue in our pool. The owner was…read moreextremely responsive and assisted us in addressing the issue as well as procuring lights. He came back in a timely manner to install and correct the problem. Solid service and professionalism

From the owner: NC evolution pool ncevolutionpool@gmail.com…read moreTell (919)-291-2391 Name Miguel sanchez More 10 years of experience in swimming pools

We have used Pool Specialists for years on our inground pool. The owner is a gruff egomaniac but…read moreseems like he knows the business so we stuck with them. This year he went off on a rant about a gas line near the pool filter, using expletives about the gas company and threatening us with big fees caused by the gas company piping for our new generator. When I complained to his office that I didn't like the time of his communication he simply sent me a text saying they were dropping us. This after 5-6 years as a customer and thousand of dollars in repairs and maintenance. He may be knowledgeable but his horrible attitude makes dealing with him a very unpleasant experience . I recommend you steer clear of him and his company. On a side note, Morgan in his office is a dream to work with. He needs to stay away from customers.

We hired Pool Specialists Inc. and signed a contract with them, on Feb 25th, 2020, for replacing…read moreour Pool Liner. We paid Craig Wooster, the owner, a sum of $3911.70 (80% of the total amount due) on Feb 26th, 2020 at the time of signing a contract. The balance ($690.30) was paid after the services were completed. In addition, we also paid a separate charge of $250 for the water tanker. They installed the Liner after few reminders and few false promises to show up, sometime in mid-April. Usually, the life of the Pool Liner is minimum 5 Years. Within 6 months of replacing the liner, following things went wrong: 1. The liner lock, which goes along the edge, came off 70%. 2. The Liner itself has started to slide down from the wall along the edges. 3. The bottom drainage caps, which were replaced as part of the replacement process, were installed or placed too high - because of which, our robotic pool cleaner gets stuck and therefore is not able to clean the pool. (Please keep in mind, the same robotic (around $800 with Tax) was being used with the old drainage system and had no issues whatsoever. Please see the picture of the cleaner below. In August, when we reached out to the Pool Specialists and explained them the problems/issues of the work they completed - A.B. (The Administrative Assistant) asked us to send the pictures of the affected area/or the area with issues. We sent the pictures via email on September 23, 2020. Since we did not get any response, we decided to call late September/early October. A.B. and T (owner's girlfriend) promised to send someone on Monday October 5th, BUT NO ONE SHOWED UP. When we followed back, A.B. said that she will put a note to send someone on Wednesday Morning, October 7th. But again, like always, they did not show up around the specified time. D., an employee of Pool Specialist came early evening. When we showed him the issues we had with the pool, he said that the owner (C W) has asked not to touch or do anything, HE JUST LEFT AFTER LOOKING AT THE ISSUES. The whole incident made us so frustrated and it felt like a big headache dealing with the people of this company. When we reached out to A. B. and T over the phone regarding what is going on, they did say that they will convey the information to the owner. Today, October 12th, 2020 I called multiple times and left the message again at both of their extensions (i.e. extension 0 and extension 3) in the morning, but still have not heard anything from them. Yes, THEY WILL ALWAYS SPEAK TO YOU NICELY, but WE DID NOT PAY TO SPEAK NICE - WE PAID TO DO THE WORK PROPERLY. I mean, yes, they will do the service - but definitely with delays and after you reach a BOILING POINT and will not guarantee/warranty the work. Now I leave it to you to decide, if you still would like to use their service.

This company is great if you're looking for no hassle, straight to the point services. I especially…read morelove the digital service report that lets me see my pool after they come by.

From the owner: Make a splash this summer with our expert pool services! We're your one-stop shop for all your pool…read moreneeds. From regular maintenance and cleaning to repairs and renovations, our team of experienced professionals will keep your pool in tip-top shape. We use the latest technology and equipment to ensure that your pool stays crystal clear and safe for you and your family to enjoy. And with our affordable pricing and flexible scheduling, you can relax knowing that your pool is always in good hands. So don't wait any longer – contact us today to schedule your first service appointment and get ready to dive into a summer of fun! Raleigh, Wake Forest, Rolesville, & More!

Love how people like to complain about service yet don't understand that the property management…read morecompany they use hasn't paid us in months. We can't service pools at a high level when we haven't been paid in over 5 months but yes act like it's Hammerhead that's the problem. How about pay your bills first and then see how the service is. Lucky the pool is still open and we haven't closed it due to lack of payment.

This company has horrible for at least a decade. I belong to a pool who continues to have them…read moreservice. This year is an all time low. Nothing is fixed when reported. The attendants are not trained and do not know how to fix, for example, a ph level that is high. The vacuum "intermittently works." I have seen cleaner public pools. Sparkling as a matter of fact and pools used by 100s of people a day. This pool has about 100 people a day. Ridiculous.