We have used Pool Specialists for years on our inground pool. The owner is a gruff egomaniac but seems like he knows the business so we stuck with them. This year he went off on a rant about a gas line near the pool filter, using expletives about the gas company and threatening us with big fees caused by the gas company piping for our new generator. When I complained to his office that I didn't like the time of his communication he simply sent me a text saying they were dropping us. This after 5-6 years as a customer and thousand of dollars in repairs and maintenance. He may be knowledgeable but his horrible attitude makes dealing with him a very unpleasant experience . I recommend you steer clear of him and his company. On a side note, Morgan in his office is a dream to work with. He needs to stay away from customers. read more

We hired Pool Specialists Inc. and signed a contract with them, on Feb 25th, 2020, for replacing our Pool Liner. We paid Craig Wooster, the owner, a sum of $3911.70 (80% of the total amount due) on Feb 26th, 2020 at the time of signing a contract. The balance ($690.30) was paid after the services were completed. In addition, we also paid a separate charge of $250 for the water tanker. They installed the Liner after few reminders and few false promises to show up, sometime in mid-April. Usually, the life of the Pool Liner is minimum 5 Years. Within 6 months of replacing the liner, following things went wrong: 1. The liner lock, which goes along the edge, came off 70%. 2. The Liner itself has started to slide down from the wall along the edges. 3. The bottom drainage caps, which were replaced as part of the replacement process, were installed or placed too high - because of which, our robotic pool cleaner gets stuck and therefore is not able to clean the pool. (Please keep in mind, the same robotic (around $800 with Tax) was being used with the old drainage system and had no issues whatsoever. Please see the picture of the cleaner below. In August, when we reached out to the Pool Specialists and explained them the problems/issues of the work they completed - A.B. (The Administrative Assistant) asked us to send the pictures of the affected area/or the area with issues. We sent the pictures via email on September 23, 2020. Since we did not get any response, we decided to call late September/early October. A.B. and T (owner's girlfriend) promised to send someone on Monday October 5th, BUT NO ONE SHOWED UP. When we followed back, A.B. said that she will put a note to send someone on Wednesday Morning, October 7th. But again, like always, they did not show up around the specified time. D., an employee of Pool Specialist came early evening. When we showed him the issues we had with the pool, he said that the owner (C W) has asked not to touch or do anything, HE JUST LEFT AFTER LOOKING AT THE ISSUES. The whole incident made us so frustrated and it felt like a big headache dealing with the people of this company. When we reached out to A. B. and T over the phone regarding what is going on, they did say that they will convey the information to the owner. Today, October 12th, 2020 I called multiple times and left the message again at both of their extensions (i.e. extension 0 and extension 3) in the morning, but still have not heard anything from them. Yes, THEY WILL ALWAYS SPEAK TO YOU NICELY, but WE DID NOT PAY TO SPEAK NICE - WE PAID TO DO THE WORK PROPERLY. I mean, yes, they will do the service - but definitely with delays and after you reach a BOILING POINT and will not guarantee/warranty the work. Now I leave it to you to decide, if you still would like to use their service. read more

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They serviced our pool. Their cleaner showed up to clean the pool while we were not home, we left the door open for him to have access to our pool. Apparently he shut off the pump and claimed that the pump doesn't turn on anymore. Their claim is that the pump was old and the electrical was messed up and the owner says "I bet it wasn't working properly in the first place" mind you this was a perfectly fine working pump. Instead of saying let's send someone out to see what might have caused it and we can go from there they start blaming anyone and everyone. It is like getting an oil change done on your car and your mechanic saying "well your car stopped working and it was an old car anyway, It is Ford's fault, they don't make good cars. Your tires were old so your engine not working anymore could not be my fault". You can say "I literally drove my car in for an oil change and everything was fine" and their response is "GTFO my shop, this was an old car to begin with". Same exact thing happened with these guys as well. The blame is on the pump, on the electrical, on the PUMP company, according to them Hayward is a crappy company anyway. The owner doesn't want to accept any bad reviews, look at his responses both here and on Google reviews to see it for yourself. Save yourself money, time and headache and find another company to work with otherwise he would literally start yelling at you. We called another company and they came and fixed the motor, that's all it takes to be a business owner. read more

Do your research people. These guys are crazy expensive. And they nickel and dime every step of the way. Cleaning is inconsistent to say the least. The owner is extremely unprofessional. Cursed me out when I questioned as to why our equipment wasn't working. We also used them to install all new equipment. A piece of our new heater went bad. The owner told me it was not under warranty and would cost $350 to replace and install. The company we have been using to clean now took care of it all. They took the piece, got it replaced under warranty and installed at no charge. read more

Craig did an amazing job in repairing our pool equipment. He provided not only a good advice but also a high quality work installing new pumps and making pool water sparkling again! Very knowledgeable, responsive and professional. Highly recommend Craig and his team for any type of pool projects! read more

Great service, awesome people, and happy to help you out in any way possible. I have enjoyed their service and special care they give us. Very easy to work with and extremely flexible. I highly recommend! read more

We have been with this service for some time now and unfortunately, see a great deal of incompetence, poor customer service and bad performance. The relationship with the vendor unfortunately concluded by extremely aggressive and offensive message from the owner "addressing" my concerns. Regardless, who is right under any circumstance, you would not and should not experience that sort of "treatment" mixed with high-level of aggression. Bottom-line, i was "fired" as a client by the service- provider- luckily, saving me the opposite action. As being Professor at Duke University and owner of a small business providing medical services to others- cannot be more disgusted by the owners' position in problem resolution. And to the owner- as an advice from someone involved in providing services to others for 20+ years- be kind, friendly, polite, and responsive and your business will prosper. I hate to give this business 1 star and hope (with no much expectation) this message will be heard by the management. Sincerely, former client. read more

Always a pleasure working with these guys. Great service and always knowledgeable.

This company is truly reputable and honest to the core. The owner Jim tried very hard to fix my robot for my pool but was unable to do it. He took it as a personal Challenge and did his best and ultimately did not charge me for all of his extraordinary effort. This is a place I will go in the future and know that I am receiving honest and good service. read more

We had an odd liner discoloring that was spreading throughout the pool. I called PS. Derreck came out and made an assessment. A couple days later he came out and treated the pool. The very next day, I went to check the skimmer and the stains were completely gone. I was amazed!! Highly recommended!! read more

I love this company and how attentive they are to my pool needs. They explain everything in detail and do great work.

"Pool Inspection went well. Will be using for future pool needs. For pool novices there should be a worksheet of some sort to go through with the specialist so all areas are covered. Many do not have questions at the time of an inspection. There should also be a follow-up visit after the inspection included, since $300.00 is pricey for an inspection this way any questions a customer has can be addressed in the follow up visit. Thank you." read more

Very organized, professional & knowledgeable. Very quick response times. An absolute comfort & pleasure to work with.

My experience with Derek and Pool Specialists has been excellent. I'm a pool newbie and he's taken the time I need to be competent. Also great advice on many things including a great pool cleaning robot. I highly recommend! read more

The comments posted by the owner of Pool Specialists are false and he simply made them up to try and color my negative review. We have never been terminated by a pool maintenance company for lack of payment. We terminated Pool Specialists by written email shortly following the incident with our propane tank and not vice versa. Our bill was paid in full prior to that day. I cannot believe the lack of unprofessionalism shown by the owner of this company! read more