Terrible service - I brought several items in last January; she completed all but one. I called and…read morecalled, left several messages, no response which upon reading historical reviews here seems to be a common theme. Went to the store to pick it up was told it wasn't there, asked for a follow up call which never came. Called again, discovered the ownership had changed and this is now Tossi's Custom Jewelry (not able to locate on Yelp). After several conversations with her, I was told my item was ready. Went there to pick it up, the ring had not been polished or sized as requested. She told me if I would give them another chance she would resize it at no charge to make things right realizing that this had been a disaster. I agreed stating as long as it was not going take months. I finally reached out this month (November) as I had not heard anything. I received a call back saying that it was ready and that they had called and emailed me a month ago, neither of which I received. Yesterday I drove the hour and a half it takes me to get there (I also moved during this process) and discovered the door was locked however she was there doing some work and reluctantly let me in, seemed put out to have to open the safe and then said the ring had been resized but she would now have to charge me for that - "I mean I know she was supposed to do that and didn't but.." is what she said to me. She got on her computer and said "oh, I guess this was set up as no charge so whatever I guess". My response was, "that is what you said". I left and will never return. If not for the interaction I had yesterday, I would not have left a review since she had agreed to make it right, however yesterday's experience changed my mind.

Katie's has come through again and again over the years. They created a ring for my amazing Lapis…read moreLazuli cabochon, fixed an extremely fragile 18ct necklace, and had the perfect rings for our commitment ceremony and gorgeous jewels for the wedding.

We found the perfect shoes for our mother! Perfect value too!…read moreThank you! Jon and Scott

This was my top 5 unique boutique stop of 2021. I loved how everything was curated in a loving and…read moreeasy to browse way. The incense area was amazing. The owner told me about the coven that makes the unique blends. It was wonderful to learn about local artisans and partners who collectively come together and sell their wares in such a pretty spot. The floral collection is staggering with quite unique finds. I'd love a bouquet from here!! I shazamed 3 songs from their amazing playlist. This was a delightful and unexpected stop in the middle of a heat wave.

I had such a great experience here thanks to Craig. He spent real time with me, explaining each…read morepiece and its value with total transparency and patience. I never felt rushed or talked down to -- just treated with respect and honesty. I walked out feeling great about the deal and even better about the experience. This place is a gem.

I recently ordered an item from this store and the owner was very helpful and knowledgeable…read more staying in constant communication with me even making sure I was happy once I received the item. We need more store and owners like this one!!!!!!!! Dont hessitate to have an item shipped from here or even visit the store. I guarantee you will have an amazing experience!!!!!!!

I purchased items on my Kohl's card on 11/29/24 in the Berlin VT store. I was going to Kohls at…read moreanother location a few days later, so I decided to check my account online. The purchase I made had gone through with a DUPLICATE purchase for the same date pending. Considering I had just made a payment and should have had enough credit to use that day, this was incorrect. I immediately called Kohl's customer service. The first person I spoke to looked at my account, and said yes they charged you twice for the same thing. I said I wanted it reversed immediately, it was affecting my available credit. He said he couldn't do that and transferred me to another dept. The woman I spoke to there told me that it would take 4 days to drop off. It is STILL showing pending. I told her I have had this problem with this store 2x last year. At that time I was told by YOUR customer service, it was the store. That they are hitting something when cashing me out that rings up twice, even though it only shows up once on the receipt. I had a problem then too, had to wait, but at least they made an effort to reverse it. I am being told there is nothing they can do and this is normal when a charge goes through, that sometimes it can charge twice , one pending until the original charge goes through. And then the second one will drop off. What kind of logic is that? I called again yesterday. Got the same thing. They are not reversing it. They are doing nothing. This is their ERROR, whether in the store or customer service. They don't care, and are NOT taking responsibility for this. I am extremely dissatisfied that the DOUBLE charge is still there. I did shop at another Kohl's the day I checked my account. I didn't use my Kohl's card. I have been a customer for years, and honestly think we all deserve better. When I called this should have been corrected immediately. The fact that this has ONLY happened at the Berlin store, is a question too. I would like the duplicate charge off my card IMMEDIATELY!!! This is seriously make me rethink shopping at Kohl's. Just to wrap up here, I just tried again....Was told the same exact thing. That there is nothing they can do. There is only 1 charge, and they have to wait for the pending to drop off. In the meantime it's affecting my available credit. Wow! Great customer service NOT!!!

The Berlin Kohl's store ranks highest in friendliness and quality among Kohl's franchise locations…read more My wife and I have shopped at several stores throughout the United States. And we have yet to find a cleaner and better stock store as this one I have also yet to see a staff member not stop what they were doing to offer help or advice and even a leading hand in finding what you're looking for. Managers from this Location will go out of their way to ensure you get what you're looking for, even if it isn't in stock. They have placed orders for me in the past, and I have received what I wanted in Days. Furthermore, everyone at this location has a Smile And will always welcome you in.

A heartfelt "shout out" to this wonderful store! Not only do they carry fun items that are not…read moreseen elsewhere, their customer service is AWESOME. On more than one occasion, I asked to be informed when a popular gift item was restocked. Notified ASAP and put aside for later pick-up. Customer care doesn't get better than this. If you are in the Waterbury/Stowe area and don't visit this sweet store, you are missing out! Joanne Crowley

I love this fun, quirky, friendly store. If you're seeking a unique gift and/or a non-Hallmark-y…read moregreeting card, look no further. They also have candles, lotions, fashion, jewelry, baby items (perfect shower gifts!), home decor, awesome christmas ornament selection ... the list goes on and on! I never walk out empty handed. Only thing is, I always go in to shop for someone else and ALWAYS always leave with more goodies for myself! ;) The couple who run the shop also own the women's clothing boutique next door called Ruelle. Definitely worth checking out as well. They bought Stowe Street Emporium from a sweet older couple several years back, and have done an amazing job maintaining its original homey charm, while reinventing it w/their unique brand of coolness, style and fun. Check it out! (Note- I found the photos from their website and posted here).

NOT to be TRUSTED. I paid him $15 to change my watch battery. When I returned to pick it up, he…read moresaid, "I set the 'Time' but not the 'Month' or the 'Date'." Honestly I rarely use these, so trying to be kind, I told him, "NBD, I use my phone for that" .... But, then it stopped ticking 2 days later. When I returned to the store, I requested he place a new battery in & asked that he show me the package (so I could check the expiration date). He walked out from the back with just the expired battery he removed from my watch to show me. So, I said, "No, I want to see the package of the NEW battery you're putting in, so I know it's NOT EXPIRED." He returned with his supply (i.e., 2 batteries: both expired 2020). I asked him for my $15 back, and he REFUSED because he said I did not have my receipt. Then, to make matters worse! ... on my Google 1-STAR Review of LIPPA's he lied, saying he "could not find my name anywhere in his computer system" ~ trying to make it appear as if I had the wrong Jewelry Store (funny... He never did ask for my name today; he simply stated without my yellow receipt, he would not REFUND ME $15 for dishonestly placing an EXPIRED 2020 WATCH BATTERY in my wrist watch) A THIEF is a THIEF (thieves always lie; they have, or they get caught) and a LIE is a LIE: a Tiger doesn't change their stripes, no matter how big, or small their kill is. LIPPA's does NOT DESERVE Anyone's BUSINESS, or TRUST. ~ I suppose if I walked in with an expensive suit & tie to buy an engagement ring, he would have had the decency to behave himself better & not steal from someone 65 y.o. on a fixed income. Shame on this man & his mother who raised him.

We live in New York State and went to Lippa's to buy our wedding bands for our October 2020…read morewedding. Buying rings can be an overwhelming experience but Mike and the staff were super helpful on site and thoroughly went over questions such as what we wanted; what was important to us; likes/dislikes; etc - and used that info to narrow the focus and show us options that would potentially work. Both the bride and groom are super happy with the results and Lippa's wedding bands will be with us the rest of our lives. We highly recommend Lippa's.