I went to Cooley's Rv in McCalla, Al., asking them to replace my old bearings and put new ones in…read moreand to install buddy bearings. I told the owner we were taking a trip out west. The most horrendous experience for me when having new wheel bearings put on my rv camper. My big mistake was not asking for an estimate to begin with when talking with the owner on the phone. The man who actually did the work was very nice in telling me they could do the work. They charged me $698 for having bearings replaced and repairing an interior light. I had asked them to install bearing buddies to keep dirt and water out. Instead they replaced one cap on one of the two wheels they were asked to work on (and I'm hoping the bearings), and left the other bearings original rubber cap on. This cap fell off on my 20 mile journey on the way home. When I got home I checked the prices of RV repair places to find out what the charge would normally be on bearing replacement. The labor on bearings are normally $100 per hour. The bearings themselves are under $100. There charge was $182. The labor was $475. I called the owner to complain and his workers answered. I asked to have the owner call me back but he was unresponsive. I paid with a check which was rushed through the bank system by the next morning. Before posting this review I called the owner to tell him this would go on Angie's list as well and his attitude was basically "so what."

From the owner: Best Customer serviceread more

Big shout out to Dana and her service crew at Great American RV in Calera. She handled a very…read morecomplex and complicated maintenance issue for us in a very professional manner. We can't say enough about the service department at the Calera location. The maintenance technicians took time to explain what needed to be done, showed us how they would repair our issue and have provided updates and information well beyond what we expected. Great American RV corporate needs to use this service department as a template for how to address issues and work with customers. Jeff Peggler...you need pay Dana more she singlehandedly saves your dealership.

Well it all started out good. Ben was the sales guy helping us. he was great at first. he promised…read morethis and that and then when it came down to numbers he was awful and asked where we got our numbers from. Hello we got our numbers from other rv dealerships with way lower prices. Ben thought he was doing us a favor but in the end we would have actually over paid for the stuff that was going to be added. where were you getting your numbers from Ben? we were told $6500 to add a solar panel to the roof to a camper that was already solar prepped and just needed a solar panel. then it was $4500. Make up your mind Ben. We wanted an oven installed and we were going to be paying for that but Ben was acting like he was doing us a favor by adding it in. Then when we saw it comes with a tracking device we said we didn't want that and we would not pay for it but he said it was something that had to be paid for, no Ben if a customer doesn't want it then you have to remove it or don't force them to pay for something they don't want. He ended up being a very pushy car salesman that left a bad feeling with us. We went to another dealership and bout the same camper with them adding the same exact stuff we wanted on it for about $5000 cheaper than what Ben was offering us. The camper was actually $3000 cheaper at the other place. it was a much better experience than we got with Ben at this so called great American rv because there was nothing great about it or the experience at all. I will never step foot on this lot ever again unless it is to just waste their time. I have a big following on YouTube and I will make sure to warn people to stay away from this dealership after the pushy way Ben tried to push on us. Stay away from pushy salesmen and know when to walk away from any deal due to the salesman. It wasn't a deal so we walked away and I thank God we did and got a much better deal and experience at the other place and in the end they even threw in all the extras we needed to go camping right away for free And it was offered to us after we signed all paperwork and paid for the camper. That is what I call wanting to make sure the customer is heard and appreciated. We don't mind driving a little further for all of our camper needs to be met since we plane to camp in that area anyways as well as travel the states to visit all the National Parks we can! Our son is autistic and it is his dream to do that and make camping videos and now he is going to get that chance to do so thanks to Ben being an absolute nightmare to deal with and for pushing us out the door to the other dealership and getting the camper we wanted at a steal of a deal! Don't buy from this place especially if they want to force you to buy a tracking device that you don't want or need. That alone is bad business and illegal.

When I was living in the Tuscaloosa area they were my go to guys and girls when it came to RV PARTS…read moreOR SERVICE. They had extremely knowledgeable people in all areas of the company which is rare this day and time. Would shop there now if I hadn't moved so far away. They are one of the companies that I've dealt with that had a very positive memory I wished more were like that today!

Great owner and pretty reasonable prices there. But you may have to get on waiting list cause…read morethere's lots of business going on there. Friendly employees as well. It's always worth the wait no matter how small the job you need. God has really blessed this busines.

We came all the way from Texas to Paradise RV to make our purchase of a Coachmen!! From first…read morecontact to last, our sales and service experience has been the very best representation of customer focus and professionalism. At Paradise RV they go the extra mile (pun intended) to satisfy the customer! Unlike experiences with other dealers, Paradise's service manager will return your calls---even when he's off! We have been talked through sticky situations and the team at Paradise RV has always come together for us. They deserve every star!

We absolutely adore our 2016 Aspen Trail that we purchased from Paradise. They were extremely…read morehelpful to us as first time owners. Our family has fallen in love with camping and made so many priceless memories over the past year. Thank you Paradise for providing excellent service and products!

They do an excellent job at selling you the camper. They tell you about all the parts they stock…read moreand how good their service department is . . . until you actually take it in for warranty! They are no different from any other RV dealer: Broken promises, terrible service and no apologies! If you plan on buying an RV from them, you can also plan on taking it back to Jayco for any and all service - unless you have months to wait!

Burtons is the Best , From sales and service department, Jayco campers are the best , we've looked…read morefor a year for a fifth wheel all brands and dealers, And we would always end up back at Burtons, So we bought are 2019 Jayco pinnacle 39FLWS at Burtons, And we are happy as two peas in a pot !! Michael and Connie Guinn,

If you need a trailer repair facility, Make Big Tex trailers.you first Call...I'm sure it will also…read morebe your last call... I can't say enough good about this facility and their employees!!! I wish every Business had this Calaber of employees!!!

My family purchased two travel trailers from RV roadway. We also purchased the additional…read morewarranties which were a combined 12,000. Both units are having similar problems with plumbing. We were told the warranty claims were denied. They tried to charge an additional 2,000 dollars. I contacted Forest river and discovered that no warranty claims were even made. In fact they never registered either camper as being sold even after 11 months past purchase. My in laws camper went to the service department for a month to be washed and for a 42 point inspection. They picked it up and went straight to a campground and when they connected the water it was leaking all up under the camper. The service department takes your money but does none of the work requested. The extra warranties are a scam and are non existent.

I worked with Tyler. I am very impressed. He is very knowledgeable. I will definitely be…read morerecommending my friends.

They kept our coach for 7 months. No communication unless we initiated. Didn't do much at all…read more When we got the coach back, it was filthy inside and out. I would have thought they could at least have cleaned it after having it sit outside all those months! So very disappointing. We will NEVER return nor recommend! I would give it NEGATVE stars if I could

Buyer be aware! They DO NOT STAND behind their products! I…read morebought a 2026 Coleman light from this place and the heater didn't work. Took it back and they said it was the mother board and they had to order it. Waited for a call back, finally about a month later I had to reach back out to them to see what was going on. Took the camper back in to get fixed. Thought everything was good, trusted that they fixed the issue. I have a medical condition which makes it's paramount that I have heat. Well come to find out in the mountains of Tennessee the heater didn't work. It was 65 degrees with the heater on with only the fan running and the pilot light turning off and on. Sent them an email about the issue again. This is the third time! The tech guy calls and said maybe it's the lines from the propane, dude the heater hasn't worked from day one nothing is clogged up. They like to blame everything but themselves for selling a lemon. I asked either to overhaul the heater in my brand new camper or replace it. And still nothing. These people are pathetic. I spent almost $40,000 on a broken camper that was supposedly brand new and a 2026. Do not buy from the people! I'm still waiting for a call back, I'm not holding my breath. GO BUY A CAMPER SOMEWHERE ELSE! They couldn't care less about you.

The staff was very welcoming and showed me campers in the sweltering heat. They just didn't have…read morewhat I was looking for.

This was the most pleasant shopping experience EVER!! We were allowed to look without being…read morefollowed or pressured at all. Greg was the best! He was available to answer any questions we had but did not in any way pressure us. We bought the smallest travel trailer they had but Greg made us feel as though we had just purchased the biggest, most expensive rig they carry. Also, there's no hidden fees, no dock fees or anything extra tacked on! It was an amazing experience! And we highly recommend Clarks RV!