They do an excellent job at selling you the camper. They tell you about all the parts they stock…read moreand how good their service department is . . . until you actually take it in for warranty! They are no different from any other RV dealer: Broken promises, terrible service and no apologies! If you plan on buying an RV from them, you can also plan on taking it back to Jayco for any and all service - unless you have months to wait!

Burtons is the Best , From sales and service department, Jayco campers are the best , we've looked…read morefor a year for a fifth wheel all brands and dealers, And we would always end up back at Burtons, So we bought are 2019 Jayco pinnacle 39FLWS at Burtons, And we are happy as two peas in a pot !! Michael and Connie Guinn,

Big shout out to Dana and her service crew at Great American RV in Calera. She handled a very…read morecomplex and complicated maintenance issue for us in a very professional manner. We can't say enough about the service department at the Calera location. The maintenance technicians took time to explain what needed to be done, showed us how they would repair our issue and have provided updates and information well beyond what we expected. Great American RV corporate needs to use this service department as a template for how to address issues and work with customers. Jeff Peggler...you need pay Dana more she singlehandedly saves your dealership.

Extremely Disappointed - Dishonest Representation and 900+ Mile Wasted Trip…read moreI am deeply disappointed with the dishonest sales practices at Great American RV Superstore in Calera, Alabama. After speaking with the manager, Josh, regarding a specific Venture RV, I was explicitly assured that the unit was in "like-new" condition and that he "couldn't find a scratch on it." Because Josh knew I was driving 427 miles from North Carolina, he looked me in the eye over the phone and promised he would not mislead me. Trusting his word, I made the trip. Upon arrival, the actual condition of the two-year-old camper was completely unacceptable and nowhere near what was advertised: The front gel cap was badly faded and yellowing. The oven door was rusted. The slide-out left a massive, deep black scuff mark across the floor. The interior booth cushions were stained. Adhesive LED strip lights had been carelessly ripped from the upper walls, leaving extensive scuffs and cosmetic damage. The unit looked as though it had been neglected in a muddy field for two years. When I understandably declined the purchase, Josh attempted to pivot and offer a "deal" on a completely different RV. I did not drive nearly 900 miles round-trip for an alternative deal; I came for the specific vehicle we agreed upon. Taking advantage of out-of-state buyers by misrepresenting inventory is incredibly unprofessional. I highly recommend potential buyers look elsewhere if they value honesty and respect for their time

My family purchased two travel trailers from RV roadway. We also purchased the additional…read morewarranties which were a combined 12,000. Both units are having similar problems with plumbing. We were told the warranty claims were denied. They tried to charge an additional 2,000 dollars. I contacted Forest river and discovered that no warranty claims were even made. In fact they never registered either camper as being sold even after 11 months past purchase. My in laws camper went to the service department for a month to be washed and for a 42 point inspection. They picked it up and went straight to a campground and when they connected the water it was leaking all up under the camper. The service department takes your money but does none of the work requested. The extra warranties are a scam and are non existent.

I worked with Tyler. I am very impressed. He is very knowledgeable. I will definitely be…read morerecommending my friends.

Well I don't recommend him at all Tried to get in contact…read morewith him concerning my rv He never got back to after I called him numerous times all so left messages for him he never responded to them either. Think that's bad for business if you ask me So I don't recommend him at all

We couldn't be happier with the service provided. We had a fire hazard with a converter and I was…read morein over my head. The problem was easily solved once the converter arrived. I gladly overpaid the price charged as he came twice but only charged me for one time. The service was excellent and accurate, the price charged was too low, and the communication as well as options provided as well as being willing to come to the literal middle of nowhere...we're never contacting anyone else ever again. You get overkill service for an incredibly low price! If I could give 10 stars for excellence I would do so! A microwave died in the process due to my stupidity but we feel safe to live in this unit again and upgrade the microwave from 2012. Mamma is happy and feels safe. You simply can't put a price on that! Thank you!

When I was living in the Tuscaloosa area they were my go to guys and girls when it came to RV PARTS…read moreOR SERVICE. They had extremely knowledgeable people in all areas of the company which is rare this day and time. Would shop there now if I hadn't moved so far away. They are one of the companies that I've dealt with that had a very positive memory I wished more were like that today!

Great owner and pretty reasonable prices there. But you may have to get on waiting list cause…read morethere's lots of business going on there. Friendly employees as well. It's always worth the wait no matter how small the job you need. God has really blessed this busines.

If you need a trailer repair facility, Make Big Tex trailers.you first Call...I'm sure it will also…read morebe your last call... I can't say enough good about this facility and their employees!!! I wish every Business had this Calaber of employees!!!

We've drive by this place a couple times and finally decided to give them a shot to tell us about a…read morefew small travel trailers on their lot. I really want to travel more and having a travel trailer will dramatically cut down the COVID exposure We have a Ford F-150 so we can tow one. Anyway, Tony came out and showed us 3 models. One new, two used. He repeats himself a lot. The used car type sales pitch. "We will train you on how to use it" when we asked questions about each trailer. That isn't the point dude We want to understand the different features of each unit. We only need to hear that they will train us on how to use it once Tony must have said that 15 times. It was annoying. He said it so many times, I finally had to tell him. We know you will train us, but we want to understand the features of each trailer. We had to figure out the differences ourselves. He couldn't seem to switch from the company sales pitch to explaining features of each. We are going to shop around and maybe we will come back. What would be great is having a "build sheet" that lists what is great about each trailer. Features such as: any warranty, weight, size of hot water tank, there has to be differences. What are done of them?

Did not purchase a camper today because we're just browsing at the moment, but the customer service…read morewas great. Mr. Cooley was very friendly and we never felt pressured to make a purchase! I would recommend and hope to be able to purchase from Cooley's RV soon!