I love this place. The staff is awesome, if a mistake is made they own it and make it right. The…read morelocation is great, climate controlled area to keep your belongings from the elements. Staff live on site, with a big dog. Very secure, I never fear for my storage items, cameras are everywhere, gates are open 365 days a year. totally recommend this business. Very popular in the area many, many other people trust the Fortress as well.

From the owner: The Best Choice for Household and Commercial Storageread more

I will be careful here and narrate "unbiasedly" my experience at this U-Haul…read more I brought my 2017 Lexus NX there for a hitch and the wiring thereof. While they did not have the "plug-n-play harness they still proceeded and performed the installation without the "easy kit". I get home and a couple days later hook-up a small trailer to the car. The wiring is WRONG. The trailer lights are wired to a "constant hot" and even when the car is off the tail lights remain on. My bike rack also has lights (as it obscures the tail-lights) and I leave this on all the time - but can no longer have "tail/brake/turn signal" working due to this faulty installation job by the Coos Bay U-Haul! I have gone back no less that 4 times. All 4 times they asked to return on such and such a day/time. Each time I came at the appointed time and got the run around: "sorry, we booked and install for this/that time can you come back later. Based on my experience this is a dealer to stay away. I speculate that most of their installs go fine - its relatively simple and repeated work at which they can become proficient. BUT My experience is if something goes awry - they absolutely will not fix the problem - even. The added time for my to drive there over and over and get nothing done is clearly them making it so they never do a thing to correct their own erroneous work and installation. my recommendation based on this is to stay away!

Very helpful, very nice staff, made my life easy. Called 2-3 times and talked to a person!…read moreRefreshing!

Clean units, secure and well lite. Office staff are polite and knowledgeable. Owner is arrogant and…read moretalks down to his employees in front of customers and other employees. Not cool

I mother rented a storage unit for over a year. The fee was taken off her credit card every month…read more I was impressed with the cleanliness and security of the business We never had cause to deal with the management except for a missing key. That was resolved to the tune of $190. Our mother unexpectedly passed away in May. We would have to supply endless documentation proving her death. I was given until the 31st to find anew unit, rent a truck, and move by May 31st. Twenty days to do this. I was able to accomplish this with a week to spare. Now we are being charged an extra month because we did not give 30 days notice of her death. We now have to wait until July to get the deposit back. Would have been such simpler if we could have just assed her agreement

Excellent facility that's well maintained and secure with 24 hour on-site management…read more Manager John was always friendly and helpful. It was a pleasure doing business with him. Highly recommend!

I never had to worry about my stuff here. Very secure and friendly staff. Will use again if needed…read morefor sure! Thank you!

Sheila was amazing in helping me take over my mom's storage unit after she passed away. I was able…read moreto call all the way from Salem and make the payments over the phone. Easy to access doors. Would return if I ever needed storage in Coquille again.

Edith, one in the family that owns the facility, is incredibly nice and answered every question I…read morehad. They also have auto pay so I don't have to worry about forgetting to pay rent!

Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

We have had several units with Northwest Self Storage and have always had a great experience…read more Customer service is good, facilities are clean and well maintained. We just switched units with them and they gave us a discount just because. Would confidently recommend!

I rented a space here for years, from back when it was Armadillo Storage. When Jeff Sidenstick and…read moreColette took over management, it was a great experience! They were responsive, available, and wonderful to work with. My needs changed and I regret having to relocate closer to home. I recommend them highly!