Complaint Against: Cheslock Optical Date of Purchase: August…read more25, 2025 Date Order Received: October 8, 2025 Description of Complaint: I ordered prescription glasses from Cheslock Optical on August 25, 2025. At the time of purchase, I was told they would be ready in approximately 2 to 2 1/2 weeks. However, I did not receive them until October 8, 2025 -- a delay of more than six weeks. During that time, I called the office multiple times for updates. Most of the time, I had to leave a message and never received a return call. On the few occasions I did reach someone, the office manager, Rhea, would take over the call. Her behavior was extremely unprofessional -- she was rude, raised her voice at me for calling, and hung up on me several times. Rhea informed me that my glasses were shipped to Cheslock on October 2, 2025. The vendor later confirmed they were received by Cheslock on October 3, yet I was not contacted until October 8 to pick them up. When I arrived at the office, Rhea simply handed me the glasses and said, "There you go!" She did not offer to open the case, verify the order, or ensure that the glasses fit properly -- basic steps I would expect from any optical provider. Due to the repeated unprofessional conduct, lack of communication, and unacceptable customer service, I have filed a formal grievance with my medical insurance provider. I believe Cheslock Optical should be reviewed for continued participation in any insurance network, as this level of service does not meet acceptable standards of care. Had I researched the business beforehand, I would have seen that numerous similar complaints have been posted on Google, the BBB, Yelp, and Facebook. Desired Resolution: I am requesting a formal apology and assurance that this pattern of unprofessional behavior will be addressed. I also recommend that the BBB review this company's business practices and communication standards.

Rita was unpleasant in telling us my husband was ineligible to be seen due to previously missed…read moreappointments dating back 4 years. 2 times. One due to COVID the other I could not reach anyone for days leading to the scheduled appointment. I am quite meticulous in taking notes and we pay a pretty penny for Joe to have the advantage plan that covers optical I feel her conduct could have been more professional and compassionate. I could tell she was passing judgment on my husband's thin build and gaunt appearance. We get that often. My husband is chronically ill and can't put weight on. Additionally our dog passed just days before leaving us both pretty tattered looking. Nevertheless I feel like Rita's conduct could have been more productive and compassionatem. I'm shocked that she would hold a missed appointment from 5 years ago against my husband. She made a point to inform us that the doctor don't get paid when we no show. It's money out of his pocket and snarled. I might add that you can't ever reach this establishment and have to go in to talk to anyone. On a positive note the ace was clean and well stocked with merchandise. The atmosphere soothing until Rita made her appearance.

I need to get my prescription filled for lenses and frames.I enjoyed my test and the staff the mostread more

I try to keep my comments on yelp to reviews of services and products, so this is a bit of a…read morestrange review. About three months ago, I slept in my glasses, and when I was in the building for an eye exam, I stopped by Bay optical to see if they could bend the frames back into shape. They took my glasses into the back, and about 15 minutes later returned them to me bent back into shape. A couple of days later, I noticed that my eyes were always blurry, and I was starting to get headaches. I thought at first it was the after effects of when they dilated my eye for my appointment, but my vision never got better. I tried changing the size of the screens I was using, I went to my GP to make sure I didn't Have diabetes, and I watched the pollen count closely to make sure that it wasn't allergies, but the vision problem remained. Yesterday, I saw a new eye doctor in Eugene. When they checked my old lenses, they were surprised to find that the lenses in my glasses were in the wrong sides of the frame. . They switched them back and my vision immediately went back to what it was before I let Bay Optical work on my frames Now, I can't prove that Bay optical switched the lenses when they worked on my frames, but they are the only ones who have touched my frames other than me. My only conclusion is either Bay optical was sloppy, or I am the butt of some cosmic-level joke. Just sayin.

Today I had the joy of meeting Dr Jang. I found him to be professional, knowledgeable and polite…read more Thank you Bay Eye Clinic for your excellent service!

Great people and Dr. Jang did my cataract surgery and I could not believe how fast and simple it…read morewas.. no pain, and was nice to see bright again, will probably have to get another pair of glasses, no worries with that.

They are extremely rude. They will treat you anyway they want, they are extremely unprofessional. I…read morewill never go back there again. I spent $800 there was treated like garbage.when I went to pick up my glasses,They didn't even fit them for me. they just handed them to me. They lack professionalism and customer service. there are five people in the office and nobody answers the phone. You leave a voicemail. No return call. I will drive to Eugene instead of going to them again.

Awful customer service. No one helped me pick out frames even when I asked. I received my glasses…read moreand they were so tight I could not wear them. When I went in to ask for an adjustment or help they were horrible. One woman removed her mask and told me she tried to tell me to pick out something else when I had been there but wasn't even the person who was in when I had my appointment. She then told me she could do nothing for me and called me a little witch when I told them they needed to do better for customer service.I wouldn't recommend them to anyone. I had heard bad things previously but knew they had been in the area for a long time and wanted to support the small business. Do not go here.

I have been going to Dr. Gates for years! She has been so professional, knowledgeable, patient,…read moreand caring. I could go on for days about how special she is. Thank you, Dr Gates, and your staff so very much!

I went here to get a pair of glasses adjusted and introduced myself as a new resident, that I would…read moreneed a new optometrist and that could I have the fit of my eyewear tweaked. The result was my glasses were more out of whack. I attribute this to the employees' attitude that I was someone who wandered in for free service. Her demeanor was that I was not worthy of her service and skill. End of the story, which I will pass on to any who asks.