Ever heard that Bandon has the nicest people? They so! We weee visiting on a roadtrip from…read moreCalifornia when my husbands arm fell off - went to Ace for a kit but none of us could get the screw in correctly to tighten it - exasperated, we remembered that this place was across from our Motel - we ran across the street and asked if they would help us - the lovely employee said, "Of course!" And within 2 minutes she had the screw in and tightened as well as the screw on the other side, which was also about to fall out. I removed my credit card to pay and she said, "No no no" even after I had previously said we were visiting from CA (not able to be a returning client.) we were and remain so grateful. In those 2 minutes I also noticed that they had a great selection of glasses - I found quite a few pairs that I preferred to mine - but alas they are 800 miles away from our home. If you live anywhere near abandon, COME HERE! Great selection, great people!

I needed a new presription because I couldn't read the menu at McDonald's and other fine fast food…read moredining establishments plus could not read the subtitles on foreign movies on my television. I got a new prescription and new glasses at Bandon Vision Center. So far so good but now I have to use the old pair of glasses when I used the computer as I am doing now. My distance vision and reading works with the new glasses but not the middle. I was told I could get trifocals but wish I had known this when I got the new glasses. Why wasn't I told that before not after the fact. In all fairness they offered to give me a new pair of glasses with trifocal vision but am not interested. I'll go back up to Coos Bay next time.

Today I had the joy of meeting Dr Jang. I found him to be professional, knowledgeable and polite…read more Thank you Bay Eye Clinic for your excellent service!

Great people and Dr. Jang did my cataract surgery and I could not believe how fast and simple it…read morewas.. no pain, and was nice to see bright again, will probably have to get another pair of glasses, no worries with that.

As always, very professional, thorough, and efficient. Excellent Eye Care. Highly recommended.read more

Just changed to Coos Bay Vision Center due to terrible customer service elsewhere in town.... The…read morewhole experience exceeded my expectations. The staff was friendly, patient, and thorough--I am looking forward to being a long term patient.

Nice guy. Professional. Iv had lazer eye treatments from him and he's very patient when I needed…read moreto take breaks.

They are extremely rude. They will treat you anyway they want, they are extremely unprofessional. I…read morewill never go back there again. I spent $800 there was treated like garbage.when I went to pick up my glasses,They didn't even fit them for me. they just handed them to me. They lack professionalism and customer service. there are five people in the office and nobody answers the phone. You leave a voicemail. No return call. I will drive to Eugene instead of going to them again.

Awful customer service. No one helped me pick out frames even when I asked. I received my glasses…read moreand they were so tight I could not wear them. When I went in to ask for an adjustment or help they were horrible. One woman removed her mask and told me she tried to tell me to pick out something else when I had been there but wasn't even the person who was in when I had my appointment. She then told me she could do nothing for me and called me a little witch when I told them they needed to do better for customer service.I wouldn't recommend them to anyone. I had heard bad things previously but knew they had been in the area for a long time and wanted to support the small business. Do not go here.

Complaint Against: Cheslock Optical Date of Purchase: August…read more25, 2025 Date Order Received: October 8, 2025 Description of Complaint: I ordered prescription glasses from Cheslock Optical on August 25, 2025. At the time of purchase, I was told they would be ready in approximately 2 to 2 1/2 weeks. However, I did not receive them until October 8, 2025 -- a delay of more than six weeks. During that time, I called the office multiple times for updates. Most of the time, I had to leave a message and never received a return call. On the few occasions I did reach someone, the office manager, Rhea, would take over the call. Her behavior was extremely unprofessional -- she was rude, raised her voice at me for calling, and hung up on me several times. Rhea informed me that my glasses were shipped to Cheslock on October 2, 2025. The vendor later confirmed they were received by Cheslock on October 3, yet I was not contacted until October 8 to pick them up. When I arrived at the office, Rhea simply handed me the glasses and said, "There you go!" She did not offer to open the case, verify the order, or ensure that the glasses fit properly -- basic steps I would expect from any optical provider. Due to the repeated unprofessional conduct, lack of communication, and unacceptable customer service, I have filed a formal grievance with my medical insurance provider. I believe Cheslock Optical should be reviewed for continued participation in any insurance network, as this level of service does not meet acceptable standards of care. Had I researched the business beforehand, I would have seen that numerous similar complaints have been posted on Google, the BBB, Yelp, and Facebook. Desired Resolution: I am requesting a formal apology and assurance that this pattern of unprofessional behavior will be addressed. I also recommend that the BBB review this company's business practices and communication standards.

Rita was unpleasant in telling us my husband was ineligible to be seen due to previously missed…read moreappointments dating back 4 years. 2 times. One due to COVID the other I could not reach anyone for days leading to the scheduled appointment. I am quite meticulous in taking notes and we pay a pretty penny for Joe to have the advantage plan that covers optical I feel her conduct could have been more professional and compassionate. I could tell she was passing judgment on my husband's thin build and gaunt appearance. We get that often. My husband is chronically ill and can't put weight on. Additionally our dog passed just days before leaving us both pretty tattered looking. Nevertheless I feel like Rita's conduct could have been more productive and compassionatem. I'm shocked that she would hold a missed appointment from 5 years ago against my husband. She made a point to inform us that the doctor don't get paid when we no show. It's money out of his pocket and snarled. I might add that you can't ever reach this establishment and have to go in to talk to anyone. On a positive note the ace was clean and well stocked with merchandise. The atmosphere soothing until Rita made her appearance.

I went into the optical shop this morning with a pair of eyeglasses I bought elsewhere that needed…read morerepair and the young woman who waited on me took the glasses and fixed them on the spot without charge. A great experience

Everyone here is kind, professional, and knowledgeable. The atmosphere is relaxing and pleasant…read more They got me in the same day as a new patient complaining of eye pain. Dr Gotcher did a thorough exam and developed an action plan to resolve the problem. The best experience I've every had at a doctors office. I'm happy to have found my new eye doctor.