No longer open to the public. After 40 years Back's has turned into a dealer only auto auction and…read moreany attempts to question if or when they'll have a public auction are completely ignored.

Visited Back's tonight for the first time. I work with car dealers and every now and again I stop…read moreout to various auctions to talk with dealers that cannot always make it into my office. I was very impressed with Backs. Nice clean place and the staff is very friendly. The cafe was busy and the way the locals were talking, it has some of the best eats you could ask for. Cars running were nice, clean and they stayed busy. If you're looking to buy or sell your car, give this place a try. I think you'll enjoy it.

My experience with Gooch Auction was absolutely amazing from start to finish, it was easy to see…read morewhat their terms and conditions were & pickup times were clearly noted, Rony Jo and staff went above and beyond to ensure that everything ran smoothly. The items that they sell are good quality and any imperfections are clearly described and noted. I got a lot of great items at a great price! Will do business with them again.

Buyers beware, Rony is rude, non dependable, and overcharges for shipping, will not send invoices…read moreand hard to contact. Does not follow up on texts. Amazed at the 2.5 rating must be the other people that work there helping out the poor rating. She is the owner, and not appreciative of the people bidding on her auction.!!!!!!!!.

Company is a rip off. Overcharges, doesn't take care of this client's. Would NEVER RECOMMEND!!!read more

I'm not reviewing Safeco Insurance in Lexington in particular, tho I suspect they are the ones I…read moredealt with, but rather Safeco in general. One of their policy holders backed into my parked car in a parking lot that he actually owned. Safeco decided to total my car (for a damaged bumper and a couple of cracked lights) , and will either pay me around 8 thousand dollars for the car, or "let" me buy it back from them. Then, since they declared "totaled" (again, it needs a bumper and some cracked plastic over the tail lights) I would have to apply for a salvage title that is very hard to get. According to what a representative at the repair shop told me on the sly, they will sell my car at a car auction for twice what they paid me. It is a car with low millage and no engine problems that I could have driven for several more years, but now have to replace it for a MUCH more expensive one, because I can't replace it even with a rust bucket for 8 thou. Nice scam you guys have running. Your mothers must be proud of you for cheating an elderly person out of thousands of dollars.

I stay very busy with 3 jobs, but was able to chat with someone about a van I found online at 11pm…read more A guy called me the next morning and I was there that evening. I felt bad for I got there around their closing time. Despite this, they accommodated me, my wife, and a play area for my four kids while we looked at a van. I searched the van we bought online at a 150 mile radius, and for the miles and year; no other vehicle even came within 5k of the great deal we got. We were blessed to stumble upon Paul Miller Mazda. It was a 1.5 hour drive, but worth it. Jennifer, our sales rep was exceptional. They closed at 8, we finished up around 10pm. Going on 10:30pm, Jennifer was still with us in the parking lot as we were getting ready to drive away in our new van. She helped us figure out the family DVD player and Bluetooth along with the other features. Business was done, and she still wanted to make sure we taken care of and knew every feature our luxury vehicle had to offer. Please go to Paul Miller Mazda and ask for Jennifer. No doubts, you will be taken care of. The entire staff at Paul Miller was great. Much different atmosphere than traditional car sales. Thanks everyone at Paul Miller Mazda!

If you enjoy wasting time, being strung along for days, and watching basic communication die slowly…read morein front of you, this is the dealership for you. You work hard for your money. Do not waste your time with these clowns. I spent two days working numbers with them to get to an agreed deal. Communication during negotiations was slow, but once the deal was supposedly done, it somehow got worse. Apparently, after the sale looks close, phones at this place become decorative office antiques. I eventually had to call and ask for the sales manager, Scott Reid, just to find out what was going on. Scott told me the deal was good and that someone would call me. About half an hour later, I received a text from Jay Rossow that simply said to call him. Again, because apparently dialing outward is an advanced dealership skill not yet unlocked. I called Jay and was told they could not sell the car we had agreed on. He asked if I wanted a different color. No, I did not. That is why we agreed on the car we agreed on. I was then told they would dealer-trade for one and it should be ready in a day or two. Two days later, after hearing nothing, I had to reach out again. I was told it would not be ready Saturday, but should be ready Monday. Monday came. Again, no communication. No call. No update. Just the same silent treatment, now with extra disappointment. When I reached out yet again, I was told the other dealer had sold the trade car. I reminded them I was leaving town that week. No meaningful response. The black hole of communication continued. Now neither Scott Reid nor Jay Rossow will answer calls or return voicemails. At this point, the follow-up process appears to be powered by smoke, mirrors, and whatever energy is generated by wasting customers' time. Maybe Brad Ferguson should spend less time worrying about selling cars and more time setting basic professional standards for his employees. A dealership can miss a deal. Cars get sold. Dealer trades fall through. That happens. But refusing to communicate, making the customer chase every update, and then disappearing when things go sideways is amateur hour with business cards. Save yourself the headache. There are plenty of dealerships that know how phones work. P.S The original car they "Couldn't sell me", is still advertised for sale on their site.........

The lady at the Nicholasville store is Bipolar. twice in the same month she has went off screaming…read moreand ranting. should have never done any more business with her but thought she might be having a bad day. talked to some other customers and found that she has done others the same way. the owner said he would take care of the problem but did not.. we have spent close to $1000 on patio set, pool table, fire place, clothes, and many other items but after today we will not be spending any more at their stores. there's too many stores like this that sell returned merchandise to have to put up with her mouth.. So I will close by saying "Buyer Beware"!!

From the owner: Small Appliance Store in Nicholasville KY and Auction Houseread more