Terrible service . Arrangement for tow was very unorganized told me several times wrong times When they towed my car to auto repair shop took license plate off . When I went to pick up my car from mechanic I saw I had no plate they advised no plate on car when they received. Called Copart they indeed had .. I had to drive out there to get then they couldn't find almost gave me someone else's plate . Finally found sitting on someone else's desk. Customer service was horrible the whole experience with them from start to finish was very frustrating. read more

One of their phone employees is extremely rude and condescending and would not let me finish explaining the situation.

Copart stole my possessions and will not give them back unless I pay them. I scheduled to pick up my car, came A DAY EARLY, took it with everything inside of it, and REFUSES to return them unless I pay them to ship them. Furthermore don't trust any of the idiots over the phone. They don't care about you, or your situation, and have exactly 0 accountability. read more

This is the worst towing service I have ever seen in my life my truck was took there to be appraised by a insurance adjuster and the tow yard stole the battery out of it they wrote with paint markers all over the paint of my truck. They left the windows down that were up when it left here and let it rain inside the vehicle destroying all the interior I would not recommend this towing company to anyone it is by far the worst and uncourteous place I've ever been to . THE WORST read more

One of the worst companies for customer service. They do not care about their customers. They will not answer emails or return phone calls. Management is useless read more

By far hands down the worst experience you will ever have in your life if you don't send a transporter to pick up your vehicle send a transporter they have more time and patience than an actual buyer if you're an actual buyer please do not come to this place and if you do pack a lunch in a cooler possibly a grill so you can cook you some dinner as you're waiting for them to locate your car bunch of idiots read more

This place is the worst Copart next to Indianapolis. 2-3 hour wait times, they take a month to send titles and now they take the keys out the cars and are losing them left and right but won't take responsibility for it. There's only like 2 employees(Megan and Sarah) that actually know what they're doing and will help you while everyone else just sits there and watches you. If it wasn't for them having decent cars, I would never buy from Copart in general. Literally only give you 3 days to pick up a car before they start charging storage fees AND they will not answer their phones but have over 15+ employees at their desks read more

Buyer s beware.The paperwork you sign to become a member allows them to steal converters and damage body parts at will after you have purchased the vehicles.Management will not help.This lot is out of control and you are paying the bill. read more

buyers beware of louisville lot 143 1 star is being very generous with this company.have a lot of bad experiences every time i buy here.they cut the converters off while on site after cars have been purchased. when you try to complain or refuse to take the vehicle they just shrug their shoulders and say sorry not our responsibility ,even though it happened on their lot after you have paid for the car.the pictures look good but when they bring the cars up the front ends and everything else is damaged.when i complained and asked to talk to manager took him 6 weeks to call me back.the lady sent him a e-mail to his desk across the hall and it takes 6 weeks.well now the newest rip off besides all the fees they keep adding on every month,is i bought a car went to pick it up and they cant even find the car.went back the week after,and they still cant find car.i asked for a refund.when you get a refund from copart they just keep your money in a "unapplied funds" account and you have to buy something else.now they wont even put the money i paid back into the account and when you complain they send you to the manager,the regional manager then the corporate office.i have contacted all of them and nobody seems to want to give the money back.all i get is well we will get back with you. read more

First, I gave them my name and phone #. They said to wait outside and they would text me when a rep was available. After 20 minutes of updating my phone constantly, my friend went inside to use the restroom and Copart asked if she was me... did not get a text! Then, it took over 5 minutes for the rep to locate my key. Then, after another 5 minutes waiting outside, I saw my car go by on the forklift. It was taken to another lot... after another 5 minutes, I went inside to ask when I would get my car. Their pager wasn't working, so they phoned the forklift driver who didn't know my car was for 'owner retain'. After another 10 minutes, my car was delivered. But, the license plate had been removed - they taped it back on! The camera was disconnected from the rearview mirror and the wire stuck in the hood latch release where it will not come out. And, the camera requires re-installation. And, the leather floor mats were missing. Their motto is to provide an 'unmatched experience'. Well, it was, but certainly not in a positive way!! Hope I NEVER have to deal with them again! My car was taken there for an insurance claim estimate. read more

my driver was there and was told he had to wait 45 mints.. those 45 mints turned into 2 hrs while others drivers that got there after mine got out of there faster.. when he got tired of waiting and asked them what was going on.. they got mad and told them they were going to report them... he ended up leaving without the car bc he didn't want to deal with their stupidity and ineptitude. read more