The customer service here was fantastic. The salesperson, Joe, was incredibly friendly and didn't make me feel pressured. He even sent me a video of the 2025 Crosstrek before I even came in! I was thrilled to test drive it and fell in love with its adorable and comfortable design. Although I haven't made a purchase yet, I know I'll be coming back here when I do. These guys are awesome because they don't rush you into a sale. I really appreciate that. read more

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Failed to fix noise issue in warrantied vehicle after 5 attempts. Each time mechanics left huge grease marks on my leather seats (never corrected), white residue all over my rear and front seats, scratched the exterior of my vehicle, and stained the headliner with greasy fingerprints. The office also "test drove" my vehicle each time and burned my own fuel each time for days without consideration of compensation. Multiple times I came back with at least 1/4 or more of a tank gone. All for nothing to be resolved. After using my own time to bring my vehicle in and be without one for 5 separate occasions I'm at a loss as what to do. I contacted the customer advocacy group and asked they reach out to solve this. The service director has yet to reply back to his internal counterpart for multiple business days. Regardless, he has been less than helpful in getting this resolved. read more

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I tried this local dealer service department recently upon moving to Louisville.I knew my rear brake pads were borderline on my 2009 Legacy, and asked for Neil Huffman Subaru service to replace the worn parts. Ben expeditiously took excellent care of sharing and guiding a plan to meet my needs. I had a comprehensive inspection in addition to brake repair, which assured me, except for my wipers, I was ready to go. I agreed I needed wipers so they changed them for me. (The coupon I saved from their website was helpful in covering the cost to replace the blade refills.) Driving away afterwards I had no surprises from the repairs; this was another satisfying trip to the garage. [same review I posted to Google.) read more

Scheduled an oil change a day in advance, showed up a little early and they got me in right away. Quick in and out in an hour. Very polite. I wish the inspection details included tire air pressure and checking your spare tire air. They did not include these details on the form I received. read more

I was gonna buy from here anyway, but they made it pretty painless. After many series of unfortunate events, I was hoping for at least another year and a half with my old car....but alas that was not to be. I have a personal friendship with an employee here, but I have sent plenty of people to him and they have been more than happy with the service he provided them. So I obviously trusted Christopher to be honest with me, get me the best deal I could get, and not yank my chain around or try and up-sell me. Now, with personal experience buying from him, I can doubly recommend having Christopher be your car-buying guide. Stock of used cars was low, what with folks buying more with the low low interest rates. Still, there were several options to look at that fit my requirements. This was my first time buying a car for myself, by myself. And I was nervous. But I knew I had my money in order and my general shiz together. I put down more than I needed to, which made the protection/maintenance packages within reach of my monthly costs. The credit check, paperwork, and endless signatures took more time than anything else, but you want to be well informed and thorough. All this to say, Christopher made the shopping experience (especially considering were are mid-pandemic still) as pain-free as possible and I left with a shiny, new-to-me, working car and a monthly payment well within my means. I highly recommend you visit him if you are in need of some new (or new-to-you) wheelz! read more

Neil Huffman Subaru - Auto Repair Near Me - Louisville, Kentucky

Neil Huffman Subaru is the worst place to try to get your car serviced. I had an appointment for them to check on why my 2024 was braking while in cruise control when the nearest car was 10 car lengths ahead of me. The Android Auto was also disconnecting. They said it would be 2 hours just to diagnose the problem so I said check the braking problem first. After 2 1/2 hours they say they have fixed the Android Auto problem and it would be another 2 hours on the braking problem. They claimed they couldn't find a problem with the auto breaking after over 4 hours. I wish I had stuck with Toyota or Honda, they are great cars. read more

I contacted them online about the availability of a used Subaru they have for sale... I drove 35 minutes across town and found the used car lot... I looked around and could not find the car I was interested in... I went to the only building/office on the used car lot after walking around for about half an hour. I went to the door of the office that says Certified Used Cars on the door along with the hours which said it closes at 9pm... I was there at 4:45 and everything was locked, not a person in sight... highly recommend trying a different dealer as Louisville has many that are in much better parts of town! read more

Still under extended warranty at least till August stopped in yesterday made an appointment for Friday. They told me the parts came in. Now. They called up and canceled my appointment and told me to take my business elsewhere. read more

Salesman was good. Finance person was the worst I've ever had to deal with. We were approved with a low rate until we declined the overpriced power train warranty. Then suddenly the bank declined us. The bank that declined us according to the finance person was our credit union. A few days later we found out that the credit union never declined us. Would not recommend them to anyone. **** Judging by your response you didn't read my review. I didn't want your warranty therefore the amount financed would have been less. Your finance manger tried to make me buy a warranty I didn't want and when I declined it she lied and told me the bank declined. read more

I have purchased several vehicles in my lifetime and buyer's remorse hit every time-except this time. The experience I had with Leilani Hart at Neil Huffman Subaru was the best by far. I've been wanting to get a 3-row Subaru since we are a family of 6. Leilani made the process so smooth and went so far as to video chat with me to show me all features. Pricing was the best experience I've ever seen- Subarus are great vehicles because chances are the features you want come standard. If you are looking to purchase a vehicle and you want to love your vehicle and your relationship with a dealership, I highly recommend you check out Neil Huffman Subaru! read more

Nyjell was terrifically helpful. He showed me how to change the settings to stop the Sirius XM weather warning from repeatedly popping up. All the staff are nice. Good communication throughout the visit. Routine vehicle servicing. read more

I intentionally waited to make this review so that I had a proper time period to give my opinion. I bought a 2016 Forester back in August-September. The buying process was pretty straightforward. I had personally researched the car and all the specs so I was adamant on getting this specific vehicle. Initially, there was a radiator issue that the dealership informed me of, which they fixed before I actually purchased the car. The first salesperson I talked with, Carmen, was very consistent in her efforts to get back to me regarding any questions I had. I informed her as well that I would be getting a loan from my credit union to buy the car, and that gave me no issues with the salespeople. I came in for a test drive and Carmen wasn't there but another salesperson Tyler was able to answer specific questions I had during the test drive. There was a sound coming from the vent fan inside the car and Tyler got that checked on and replaced after I informed him I wanted the car, just that issue fixed before. Within a week or so after the test drive and repair, the car was ready to purchase. After purchasing the car, within a month I guess, under 1000 miles, it had overheated. I called the service department and setup an appointment. Alex from the service department, informed me that they would need some time to assess my vehicle so he hooked me up with a brand new loaner car for free. My car was in the shop for a week, and after not receiving any info on it, I called Alex to ask. He informed me that a key component of the engine (I think head gaskets, but I'm not sure) was warped and basically, I needed a whole other engine. He assured me that they would order the engine with my approval and the install would be done within the next week. This engine replacement was free of charge to me since I had recently purchased the vehicle. After another week with the loaner, my car was ready. I've been driving my Forester for a good 2 months since the engine replacement and it runs like a champ. I withheld from the salespeople that this was actually my first car purchase at the time of sale for fear of being taken advantage of, but I must say this dealership has restored some faith as well as somewhat altered my view of car salespeople. I appreciate their diligence and patience and would recommend this dealer, especially working with those whom I've mentioned above. read more

BEWARE: these guys don't communicate well and don't follow through. I bought a 2023 Outback in summer 2024 from Huffman Subaru. The process of buying the car went fairly smoothly, but getting the dealership to follow through on our agreement has proven to be impossible. As part of the purchase we agreed that floor mats would be added and Huffman would provide/install a wireless phone charger in the car. The floor mats were provided, but they were "unable" to procure or install the charger before they encouraged me to pick the car up and finalize the purchase. Reluctantly, I went ahead with the purchase and they promised that they would mail me the part, I would get it installed at my local Subaru dealer, and they would reimburse me for that cost. After many calls and emails, they finally shipped me the part. I had it installed (~$380!!) at my local dealer and submitted the receipts to the used car manager, Dakarai Alexander, the same day with a copy to the general manager and the salesman who both helped with the purchase at Huffman. Dakarai verified my home address and promised to take care of the rest. After seven emails, verifying my mailing address three more times, and four phone calls, I'm cutting my losses. After each phone call I am told it is an issue with "corporate", Dakarai will check on the hold up, and "call me right back." There is never a call back. I have received no email responses and no reimbursement has been received to date. This has been going on for over five months now. I give up, my time is worth something. Word to the wise, don't trust these guys and make sure everything is as it should be before leaving the lot with the car. OR, better yet, just go to be better managed dealership. read more

I purchased a used Jeep form Niel Huffman Subaru five months ago and I am now sitting without a vehicle and a quote form Neil Huffman Honda (closest garage when needed towed) for 8k on a new clutch and transmission. I contacted Neil Huffman Subarus General Manager and he was quick to point out I DID NOT purchase the extended warranty. Yes, my fault. I was just hopeful that a major component would not fail on a car purchased only five months earlier. I want to point out they have no legal obligation to help me, just disappointed a vehicle with a major component failure was on their lot and there was no effort to offer any assistance. It is definitely a legal way to do business, just not one I would recommend. My advice, pay extra for the extended warranty and DO NOT assume the used car you buy here will last longer than a few months. I have learned my lesson for sure. The sales staff were very good. read more

We had Gary who was amazing and we felt so bad for leaving him for a better deal. We miss you gary

Listen, this place is hit or miss. My husband and I bought both of our cars here and had great service. BUT when it comes to basic car maintenance, this is where it's usually a miss. Prepare to wait a long time, even with an appointment. I'm talking hours. Make an appointment at 1:30? Probably won't get started on your car until 3. Also, their scheduling system in the maintenance area is different from whatever they use to schedule you or something (apparently)? So when you get there for your appointment, they may not even know what the hell you're there for. Prepare for most of the employees to give you a little attitude. There's usually at least one employee who is friendly and helpful. The oil change prices are pretty expensive as well, be prepared to drop ~$65 on synthetic. Overall, only okay. Hope they continue to improve. read more

I was looking for a Golf GTI and Neil Huffman had what I needed. From the very beginning the entire staff was great. Melina Hendricks, my sales, associate was nothing short of amazing. I was made to feel at home the moment I stepped on the lot. Being honest when I say I've never had a more enjoyable and relaxing car buying experience. read more

Neil Huffman Subaru - My brand new Golf GTI parked at home!!! - Auto Repair Near Me - Louisville, Kentucky

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Shop mechanics can't even change the oil on a car with a skid plate, don't take your vehicle here for routine maintenance. On the way home from the oil change, the aluminum skid plate fell down and crumpled into a heap under my car. Had to get it towed to the dealership after I demanded a replacement and although they gave me another plate, they didn't replace any of the torn liner the plate clasped onto and only put enough of the bolts / clips into the plate and liner to hold it up and get it out of their way. Had to go to auto zone and buy a bunch of oem clips to put them in myself when it began sagging shortly after I got the car back. Don't bring your car within 100 feet of this place if you really care about it. read more

Love These Guys, gotta be a little patient with them sometimes. They stay busy. But they really do try to take good care of you.

I have done a lot of service/repairs to my Crosstrek in the past two years. I decided to pull the receipts from the glove box and organize them. Much to my surprise, there was service performed on my car that was unnecessary/repetitive. sad that dealerships do this to customers read more

Another wonderful experience buying my new Subaru Outback! Great service! Christopher always takes care of me like I am family! The rest of the staff helps you feel like you are special! read more

I was looking for a Forester and found two I was interested in, but they were at the Neil Huffman in Frankfort. Christopher went above and beyond to get it here so I could drive it and ultimately buy it! Everyone is very nice and the buying process was easy. I really like the two years of complementary maintenance that comes along with a purchase from them. I'd definitely buy from them again! read more

I just bought a new Subaru from Neil Huffman and it was awesome experience! My friend went with me and I was telling them how great of experience she had with them in the service department and that was why I wanted to buy a car from them. The deal was pretty much done but they still signed her up to get a $100 referral. Truly the best car buying experience of my life. I am extremely impatient but nothing about this endeavor did anything but lower my blood pressure. Now I am trying to convince my mom to trade her Subaru she bought from the other dealership in Louisville and buy a new one from Neil Huffman! read more

A truly great experience in buying a car. I HIGHLY recommend driving to Dixie to get a great deal & excellent service! Ask for DeOntae Bailey! read more

We had the pleasure of purchasing a Subaru Forester from Neil Huffman's Deontae Bailey in 2019. It was the greatest experience...absolutely tops. Unfortunately this Forester was totaled in a very bad car accident 2 weeks ago. I survived....because, as the police said at the accident scene after they saw the damage to my car: "You are lucky you were in a Subaru. It saved your life." Wow! So after a week I was ready to look into a replacement vehicle...another Forester, but instead of the black exterior of my first, I wanted the Red Crimson Pearl! I e-mailed Deontae about the accident and he called me right away...he remembered me and my husband Gary, was concerned about how badly I was hurt, and ended with "How can I help?" I said I need transportation as soon as I can get it and wanted the red. Unfortunately the red is not as readily available as other colors and there would not be one available until early January. BUT.... Deontae said "Let me see what I can do." The very next day he called and said "Jeannine, I have your red Forester here and ready to pick up." Yay!! Deontae is knowledgeable, diligent, and just so darn NICE!! Neil Huffman Subaru and Deontae Bailey...you both ROCK!! read more

I like Neil Huffman. From the service department to sales, everyone is courteous and pleasant to talk to. The only reason I give it 4 stars instead of 5 is, I hate the car buying/leasing experience. It is always long, tedious, and full of decisions to be made. When you only buy a car every 3, 4, or 5 years, you have no experience to help you with the buying process. I don't know why buying a car can't be more like going to a department store and just picking one out. Anyway, the experience for me, although not fun, is eased by the people you deal with at Neil Huffman. I like my Subaru, I will return when the time comes. read more

This was my first Subaru I have bought and I have to say DEONTAE was the best salesperson I have ever dealt with. I felt no pressure to buy and there was very little haggling but most importantly my 2020 SUBARU FORESTER is AWESOME! Highly recommend this dealer and Deontae ! read more

Worst customer service ever. If you value your time and automobile avoid this black hole of customer service. Went to their website to schedule an oil change, but their new policy does not allow users to schedule an oil change. They claim you can drop by and get your oil changed in 30 minutes. Went by August 15 at about 11:40 in the morning for an oil change and mentioned that the amber light on my dashboard show one of the tires was low on air pressure. I was told they would look into it. After wait over an I inquired about status of my car, was told all the workers were at lunch expect for one. Would have been nice to tell me before they started. I could gone to lunch and dropped by after I ate. Did not mention a word about it. Car was ready at 1:17 PM over an hour and a half. To make matters worst low air pressure light was still on, they claim that they fill all tires to proper air pressure levels. I need to check under hood to see if they really changed the oil. Called three times to address this issue to management, know one returned my call. Service manager, made it right. Found nail in tire near side wall. Replaced with new tire, they cover cost, also gave me a car 3 days to use while they waited for new tire to come in. read more

Because of the pandemic, I will need to begin taking care of my newborn granddaughter and school age grandson in a few weeks. My Chevy HHR was 11 years old and still in good shape, but I wanted the safest car I could afford for my grandkids. My husband bought a basic 2019 Subaru Forester last year, and I loved all the safety features that were standard. I live in Nicholasville and heard from all the surrounding Subaru dealers after I expressed interest online. I ended up buying a red Subaru Forester Premium with extra safety features from Neil Huffman Subaru in Louisville because Chris Kerfoot worked with me through numerous texts and phone calls until he located the perfect car for me. We picked up my new car on Saturday, and my husband and I were impressed with all the precautions which were taken to keep us safe from the COVID virus. We were even given Subaru cloth face masks and hand sanitizer "for the road!" I highly recommend this dealership. read more

This was the easiest car buying experience. The salesman (Deonte) listened to what we said and only showed us cars we asked about rather than trying to sell us what they wanted to get if the lot, an experience we had several times at other dealerships in town. Everything was quick and Painless. I would highly recommend Neil Huffman Subaru. read more

Boy, when you're buying a car everyone is polite and helpful. You're treated like royalty. Let a pay cut and pending job loss cause you to rethink the purchase and you're treated like a 3rd class citizen. You're sales person no longer communicates/speaks to you. As if you'll never be a customer again. Then some person you've never dealt with or spoken to can't even address you properly or at all. Just sends a email asking how you paid your deposit, cash, check or charge? All of this on top of the disappointment of not getting the car, pay cut and layoffs coming in July. The attitude and behavior exhibited when things aren't going their way, is childish, uncalled for and just plain rude. read more

I was looking to buy a car fully by choice, but I had been in an accident and found myself in need of a new, or new to me, car. I never know where to start when car shopping, but knowing Neil Huffman is such a large presence in Louisville, it seemed like a good place that would allow me to look into a lot of different cars even at locations not local to me. I did some searches online to see what kind of used cars they had, and found some located here, where there are a few brand specific Neil Huffmans dealerships, as well as a decent sized used car lot. I made an appointment with Christopher. Now I know I am biased, because he is my friend and not just a random car salesmen, but he did treat me like any other customer. He asked questions about what I was looking for and what I wanted, and took me out to the used car area. He pointed out a few that weren't quite right and made sure we found the one I had looked at online, which we test drove, and came back very happy. He pointed out a lot of the perks of the car as well as point out something things on that I needed to be aware of. We test drove another that was just not what I wanted. A decision was made and paperwork was started and completed. We got me set up for a loan, and later that day, I left with a new car. There were a few issue with getting my license plate, but each person I dealt with and spoke to made sure I got everything I needed. I have since been back for 2 routine check ups (oil changes and what not), one of them including some work on a windshield wiper fluid tube, and the service in the shop area has been great. read more

What a nightmare, I don't even know where to begin. Given the total lack of communication I have received from Neil Huffman, I am amazed that anything, ANYTHING, gets done at this dealership. If you read nothing else, read this: DO NOT BRING YOUR CAR HERE. TAKE IT TO BACHMAN. I REPEAT: DO. NOT. BRING. YOUR. CAR. HERE. I brought in my car after being in an accident, about one week later I receive an email from Subaru of America asking me to sign a release form, I do so without question, as I wanted answers and movement made on the diagnosis of my car's issue, yet I was curious why I hadn't gotten word from Neil Huffman themselves as to why Subaru of America was involved OR what was happening with my car. At week two of my car being held at Neil Huffman, a Subaru Engineer and Field Representative came to inspect my car. I was told by Henry that he would call me with information, only to be told at the end of the day that "Due to legal reasons, we cannot provide you with any information." Aghast, I talk to Tab, who tells me verbatim that, "There is nothing we need to give you." SAY WHAT? You have my car. At your dealership. With the keys. And there is, excuse me, NOTHING YOU NEED TO PROVIDE ME? I am BLOWN AWAY at the TOTAL and UTTER lack of communication and disrespect I have received from Neil Huffman and Subaru of America. To make matters worse, when I ask Tab for a play-by-play as to what has been done with my car, specifically why it is being driven around in this condition, he tells me that it has only moved from its parking spot and slightly forward. Yet just the day prior Henry tells me that they had it out on the road. Finally, you would think given the situation a little empathy or understanding for my alarm and sadness would be offered from the Neil Huffman staff, instead I have been snapped at, cut off and, at best, misinformed. I specifically purchased a BRAND NEW Subaru with the expectation to never have to go through something like this. And yet, here we are. Shame. SHAME ON YOU NEIL HUFFMAN. After three weeks of my car sitting on the lot with these bozos, I took my business to Bachman and I advise others to do the same. If I could walk back in time, I would have asked the tow driver to deliver my vehicle to Bachman and never EVER looked back. Ring leaders and guilty parties of this madness are as follows: Henry White Tab Barnes The aforementioned should be held responsible for their actions and poor behavior. If management has any sense, they will boot these two as soon as possible. Finally, I hope that someone ANYONE from Neil Huffman reads this and contacts me to discuss and explain why their staff is so ill-equipped in customer service. All the best, Johna L. Picco read more

I would give a -10 if possible. Had my car there for a week, they left my car unlocked and 1500$ worth if stuff got stolen out of it and was told that they wernt gonna replace my stuff even though they left my car unlocked. Which I was told by a sales manager that it was left unlocked. Plus they wanted 6500$ for a "refurbished" transmittion. That wasnt even putting it in. So I do not reccomend this place at all, if you do take your vehicle there, make sure you go by there every night your vehicle is there and make sure ita locked and make sure you dont leave anything in it all all! read more

I had purchased a used 2019 Subaru, that had a drained battery. When we called AAA to start us, the technician said it was a faulty battery. This all happened on my date of retirement, my last day of work, after 31 years at a non-profit youth agency. The next day, I was to drive to Kansas City by myself, to celebrate with my BFF. The dealership where I purchased the car did not have the right battery in stock so I called Neil Huffman on Dixie Highway. Not only did they have the right battery, but they worked me in @8AM, so I was on the road by 11. They also replaced the fuel pump that was recalled. Turns out the battery was fine--I'd left a rear light on that drained it. The technician was Josh and he was wonderful! He was patient with my frequent calls for status , so I could decide whether I could make the 8 hour drive or not. I will definitely make the 20 minute drive from my house again, for service from Neil Huffman. HIghly recommend (Thanks also to Josh's supervisor Bryce, and the mechanic who check my tire pressure--all were appreciated.) read more

Salesman called and was apologetic about the problems i was having. Worked with me and decided they were willing to reimburse me for my out of pocket expenses. Thanks for the help. Salesman earl was very helpful read more

Never have I ever had an easier car buying experience. Thoughtful and so very helpful. They put my mind at ease for all my questions and concerns. Top notch for sure. read more

My car buying experience with Neil Huffman Subaru was outstanding. DeOntae Bailey was very knowledgeable and had exemplary customer service. He wanted to make sure that I was comfortable, and knew the ins and outs of my new car. I'd highly recommend this dealership for their professionalism and ease of the purchasing process! read more

Recently had my car fixed here, following an accident that wrecked my bumper. 4 stars only because of having to wait a fairly long time to get my car back, but this was not the staff's fault (for ex. my insurance company took forever to approve the work, and one of the car parts was damaged when it arrived, prolonging the process). Other than that, would give them 5 stars. Was able to talk to an employee every time I called, and they always had answers (and patience!) for me. It was a stressful time, and they kept me as up-to-date as possible. They even cleaned out the entire interior of the car, which was a really nice surprise, when I finally got the car back. Everyone here was courteous, and admin./front desk staff work quickly to help you out. Actual 'waiting area' is clean and has amenities (TV, coffee selection) I would recommend Neil Huffman to friends. read more

We just purchased our 8th vehicle from Neil Huffman, and we won't shop anywhere else! I've dealt with other dealerships in town, and Neil Huffman Subaru is a different kind of dealership. They really care about the long term relationship, not just trying to get the most money they can out of you on each individual transaction. I'm a tough negotiator, and I've ALWAYS walked away from Neil Huffman Subaru KNOWING I got a great deal with great service. Thanks for all of your help Joe Flippin, and Jay Cross, you're the real deal! You have a customer for life. Thank YOU! read more